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Pickles Auctions

Pickles Auctions (page 3 of 18)

1.9 from 355 reviews

Reviews

1.9

355 reviews
5
(56)
4
(15)
3
(9)
2
(23)
1
(252)
  • Product Quality
    1.9 (74)
  • Return Claim MadeYes (18) · No (72)
  • Shipping
    1.0 (14)
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Disgraceful conduct, will never use them again

published

Was bidding on a few ex military equipment lots on an online auction, and Pickles closed/ sold all auction lots prior to the advertised auction end time. I tried to contact the auction rep. via mobile, no reply. Sent an email the following day to Pickles customer service, and also no response. I'll be steering clear in future.

8 comments
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Dan
Dan

The auction was the Townsville ex military auction, 19th Feb. I messaged Trent on the night asking what was happening, as well as sending 2 emails to Pickles service desk.

Dan
Dan

Any update Pickles Cx or have you gone silent too?

Steven

StevenCentral Queensland, QLD

Reviews

published
1 comment
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David

DavidSydney, NSW

Dead battery

published
1 comment
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Gary

GarySydney Surrounds, NSW

  • Verified customer

robbed of a $1000 from pickles, unfair and inaccurate business practises

published
6 comments
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Gary
Gary
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Richard Gaskin

Richard GaskinSydney, NSW

  • 6 reviews
  • 6 likes

Unprofessional Outfit from Top to bottom

published

Cheap infrastructure - expensive fees and really poor service, this organisation is marketed as being one of the largest in the automotive sales industry, but they simply don’t perform. It’s all hype and no delivery.

1 comment
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Amit G.

Amit G.Canberra 2600, ACT

Unprofessional and false condition report

published
Muslim

MuslimAustralian Capital Territory

  • 2 reviews

Avoid Like a Plague

published
1 comment
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HAW

HAWMetropolitan Adelaide, SA

Inaccuracte vehicle condition reports and shocking customer service!

published

Inaccurate condition reports. Do not purchase without seeing the car for yourself!
Basically I was told over the phone that I lacked 'common sense'.
"Bullseye Chip" with "comment only"
turns out to be multiple windscreen chips and am told it is unroadworthy - meaning it would require rectification - there's a rectification guide that was not used!
Additional chip is on drivers side making it unroadworthy. condition report identifies only the one on passenger side.
Spoke to [name removed], offered no compensation or couldn't even apologize. Didn't have the condition report/information in front of him and was rude in his tone of voice. Very poor customer service considering $19k had been spent.

1 comment
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Online bidding

published

Pickles Auction has the worst online bidding system i ever seen.
After spending hours viewing their cars. I trusted them saying that their online bidding would be the same as if was to their auction physical location.

After 5 minutes of auction their system went down and even worse. Pickles didn't stopped the auction. They carried that on with only those that were on their site. A total disrespect towards those clients who trusted their words.

1 comment
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Lois

LoisGreater Melbourne (Metropolitan), VIC

Never purchase a car from here!!!!

published
1 comment
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Ibrar H.

Ibrar H.Sydney, NSW

Live bidding crashed,

published

I wasted nearly 1 hour and 30 minutes online for ebidding. The auction resulted in internal server error.

My experience with pickle isn't great. They sell salvage written off vehicles to the Public, while these lots should only be sold to licensed dismentalor (wreckers).

1 comment
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Andrew J.

Andrew J.Canberra Central 2601, ACT

Pickles Live Offline for Canberra Hail Auction

published

Trying to bid online for Canberra Hail Auction but their Online bidding portal is down again - so now people can only bid at the physical auction. This stinks - it's an absolute scam and outrageous behaviour on Pickles behalf. Should never have wasted my time with this company.

1 comment
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Eliza

ElizaGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes

Over a week for a response...to be told they can not help!!!

published

Customer service of Pickles Auction is absolutely appalling. Contacted Pickles via the phone and followed up with an email that day. Finally received a response over a week later (after countless calls/emails) to finally be told...no can not help - even though they agreed to help a week earlier. Do not waste your time with this company....

3 comments
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Eliza
Eliza
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Duran

DuranMetropolitan Adelaide, SA

  • Verified customer

Scammers to the max

published
1 comment
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Lyn holmes

Lyn holmesSydney, NSW

Staff information, help & customer service

published
1 comment
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Steve21

Steve21Darling Downs, QLD

Seamless transaction using the DIYinspect app.

published

Using the DIYinspect app, I followed the simple steps as directed and lodged my vehicle for an appraisal.
A few hours later I received a decent offer.
After accepting the offer, I received some paperwork and returned it. All got approved.
Drove my car to Geebung and on arrival signed a receipt and received payment into my account.
Simple, professional and worth considering.

1 comment
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Sasha-Leigh M.

Sasha-Leigh M.South East Queensland, QLD

Unprofessional

published

My car was taken to pickles after being written off, the company was meant to send me the contents of my car, which they did, but only SOME of the things. I attempted to contact the company via email asking for the missing items, but didn't hear anything back. Not happy.

3 comments
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Sasha-Leigh M.
Sasha-Leigh M.

It's not the matter of the items so much as the fact that I received nothing in response to my email. But I will email you on the address provided continue the discussion there. Thanks for getting back to me this time, do appreciate your time.

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Gary T.

Gary T.South East Queensland, QLD

Watch out for the list of huge pickles fees added on to auction bid prices.

published
4 comments
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Gary T.
Gary T.
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Paul Mahagan

Paul Mahagan

  • 5 reviews
  • 7 likes

not up front about sale items reserve prices!

published

They list items for auction and do not indicate whether there is a reserve, when you bid and become the highest bidder, they then tell you the reserve has not been met and you have not won the auction bid!
This has happen twice to us in previous weeks!

1 comment
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Bat

BatSydney, NSW

soo sad. can not trust them

published

i bougth a car in pickles auction and send that car overseas. filled up all paperwork to get GST refund, contacted with staff they said got it all good will start processing my GST refund
each month i am calling to them asking how is going my GST refund : they are saying it been send to account team 2 or 1 weeks ago now they will settle the payment
but it is been 3 month now and every month i am getting the same answer

1 comment
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Page 3 of 18
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Questions & Answers

J Crawford

J Crawfordasked

My daughter had her vehicle sold by Pickles at Tamworth on the 2nd July only to be advised a week later the buyer had freighted it to Sydney but had pulled out of the sale because of a mechanical issue.
She was told the sale had been withdrawn and she was now being charged for the costs of the buyer transporting the vehicle to Sydney and return.
Now she has been notified she has an accrued fee of $924 with an additional storage fee of $66 each day it remains in the Pickles yard which they have told her they would waive if she picked the vehicle up by 18th August.
What part of the terms and conditions am I missing? I understand if I buy it’s on an ‘as is, where is’ basis with no guarantee or warranty.
Why is my daughter being bullied with these stand over tactics?

No answers
Paul

Paulasked

Why do you keep moving the auction date forward? Frustrated spending so much time to find items, making time to be online to bid only to find out the auction time has been changed.

No answers
Chad C.

Chad C.asked

I bet on a car by mistake and I won the bet how to cancel that

1 answer
Pickles Auctions
Pickles CxPickles Auctions

Hi Chad,

Thanks for the question.

Under the terms and conditions of participation at auction(s) all sales are final and there is no ability to cancel a sale. If you do not proceed with the sale then you stand to forfeit any deposit paid and are likely to be banned from participating at any future auctions.

Did you contact the branch immediately, and if so, what was their response?

Please email me your response (along with a copy of your invoice) directly to cx@pickles.com.au and I will review this for you.

Regards,
Pickles Cx

Get an answer from our members and Pickles Auctions representatives

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