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Stole money from me.
Won an auction. Bid was rejected. Over a week later they took the money from my account and told me to pick it up. After emails saying I no longer wanted it they agreed to refund me. No refund received and ignoring my emails. It has been almost a month.
Bank and ACCC now getting involved.
I have purchased three vehicles through Pickles Auctions; the first were from government auctions & the last one through a general (private) cars auction. The first two vehicles (purchased from government auction) have been the best vehicles I have ever owned: I travel 50,000kms per year & they never missed a beat. The last vehicle however, not so good! I was dubious about buying from the private car auctions, but when i asked, was told that all cars from the general auction must be drivable, we went ahead & spent $15, 500 on a nissan navara du...al cab 4x4 ute that had only done 98,000km. fees plus freight to SA brought the total cost to $17, 000,which is a very good price....However, drivable clearly has different interpretations; what I should have asked was 'are the vehicles sold via general auction fit for purpose, can they be driven safely on the road'. Because the car we picked up yesterday (28/7/2020) does start and it does move forward...but at a top speed of 30kms per hour & blowing a LOT of smoke. It cannot safely be driven on the road & we had to get it taken to the nearest repair shop. The mechanic says it definately has a blown turbo but wont know what else is wrong until he has a better look. He also says this is not a recent event and the previous owner would have knowingly sold the vehicle in this condition. Now i do not blame the Pickles folk, as they are the selling mechanism only and on the whole, I have found the staff to be very helpful. I am very frustrated that the vehicle was sold via general cars & not in a salvage auction though. If a car cannot be driven on the road safely, if it needs major repairs (anything over $1000 is, in my opinion, a 'major' repair), then it does not belong in the general auction. Perhaps you could look at that Pickles folk??? While I would buy low km vehicles from government auctions again, I would never, ever buy a vehicle from the general car auction again.
Worst experience. False and misleading information
Bought a car from pickles 23/06/20 for more than 15000$ from Pickles Rockhampton (I live in Brisbane), funds got cleared on 29/06/20 and the woman I spoke with confirmed that the funds have been received and that the ETA is 4-6 days for the car to be delivered from Rockhampton to Brisbane.
Called back after five days, spoke with Shabari Shetty to check where the vehicle is. She put me on hold as she could not find if the vehicle was booked or not which it obviously was not and promised me to call back and never did. Called Pi...ckles again, spoke with someone female again, she gave an ETA for 13/07/20 for the car to arrive in Brisbane. Told her I was advised on 29/06/20 that ETA is 4-6 days. She said she will look into it. After few hours received an email from Shabari Shetty saying ETA is 10/07/20. Then Lee Taylor from Pickles left a message on my phone to call her back, called her three times and left messages without any reply. I run a business and I needed the car urgently to run my business. Pickles has provided false and misleading information multiple times and has screwed me around. I have paid more than 15000$ for the car and have bought cars previously from Pickles, surely I did not deserve this ??. I would expect pickles to remedy it, else I will be filling a complaint. EDIT/UPDATE: Nigel took up the matter and resolved it. Thank you Nigel.
Buying a car with Pickles finance
found a vehicle on carsales/pickles and ask for a little finance which i have a rating off 98% but refused by them which was a little strange and found befor being refused i ring sent emails but after 10 days no one replied i rang a 1300 number and some one rang sorry can not do finance never been knock back before alway paid direct credit
Don't believe a word of what they say.
Had a problem when car dident pass roadworthy, they took my money and I contacted branch, told, you bid on broken car. I tried to talk to management and sort it out and go no help at all.
I listed my complaint here & told to contact so manager could help me resolve this matter.
I called, he said I just need your name so I can look at the item you purchased.
I gave it to him & that was the end of the conversation. He actually said 'what do you want me to do about it'. He just wanted to get my name.
I was stopped from buying anything from any pickles in the future, not interested in resolution.
I did buy farm equipment in the past and went to buy something was told I was never able to buy from them again.
Thank you For The People Review Pickles Auctions
I just want to say thank you to everyone that have submitted their reviews here. I was literally gonna go tomorrow to spend 40k with Pickles, but after reading the horrible experiences ill rather spend 10k more and buy new.
Reneged on the 7 day buy back guarantee
Do not deal with these guys. Pickles Belmore refused to return my deposit, despite the 7 day buy-back guarantee. I had left three voicemails for them over two days at the start of the 7 day window, but they failed to return my calls. Instead they went ahead and registered the vehicle and now insist I pay a $434 registration fee out of the deposit. Their reasoning - I should have emailed rather than phoned! Ridiculous.
Gave me Spare keys for a different car then refused to replace them!
Bought a 2018 Toyota Kluger. The car was advertised with spare keys but the spare keys provided were for a completely different car. When I contacted Pickles about it they never rang me back, I had to call continuously to follow up the matter, then got told they wouldn’t replace both the spare coded and spare sub key. Despite me doing all the groundwork because they couldn’t come up with a plan. It’s not unreasonable to expect the advertised spare keys be for your car, and if they are not - replaced. The staff member on the phone who eventually handled it was rude and kept cutting me off. Not what I expected from such a well established company.
Was told lies!!!
I went and looked at a fixed price car and asked whether it came with the 7 day buy back and was told that it does, so I bought the car under the understanding that if there was anything wrong with it I would be able to return it for my money back. Low and behold 3 days later the car was loosing coolant and I got under the car and checked everything out and found it also had a significant oil leak as well as what appeared to be oil in the coolant. I rang Pickles and told them I would be returning the car under the 7 day buy back and was told th...at the car was not covered by it. After arguing that I was told that it does they wouldn’t honour it and would get it repair. Long story short I’ve bought a car I can’t even use with out it overheating and have been without a car for 3 weeks now waiting for it to be repaired under warranty. I will never recommend pickles to anyone and to steer clear
Car damaged. A/C components & condenser smashed. Engine mounts bent. No inspections during Covid
Bought a 2018 Pajero Sport via Pickles Auctions. Advertised with all working order. After taking possession of the car, found it had different log books to the VIN number. Took it the local Mitsubishi for 30K service 6 days after picking it up, the car has 25K kms but without log books thought it was sensible. I though the a/c was just needed re-gasing. Two things, I wasn’t told it was a fleet/Thrifty car (means capped service isn’t possible) paid $595 for 30K service, capped $300. The dealer then showed my the a/c couldn’t work because t...he condenser was smashed and the obvious vehicle shaking was from the LH ben engine mount. To fix, $1,120 a/c & $540 for the engine mounts. Don’t buy during covid and without inspection. Don’t trust pickles inspections.
Budget Prices but Hidden Fees
Knowing the car sales are complicated, I had read up all the terms and conditions before purchase.
I then purchased a car from a Victoria Fleet (government vehicle) auction at Pickles Auction Sunshine branch- the car was a bargain.
I was surprised to see them charge $200 more in auction fees than was listed on their website for Victorian Fleet auctions.
When I spoke to the cashier about this, she told me that the Vic Fleet price only applies to the first 100 lots in the auction. This information was nowhere on the website or their terms and conditions!
Pickles boasts - "Pickles charge competitive fees with no hidden costs."
They fail to live up to this boast.
Beware of 7 day buy back offer loophole
I was told there is a 7 day buy back offer. When I approached them during the cooling off period, they said I have not signed the 7 day buy back form so I am not eligible. That was ridiculous reasoning and very cunning.
Staff paddock bashed my car, left windows down in a rainstorm, ridiculous fees and online auctions started 1 hour late!
Was shocked with how poorly Pickles staff treat cars in their lots and the ridiculous fees. Bought 2 cars at the recent Canberra hail auctions, a 2012 Toyota GT86 and a 2018 Honda Jazz. The cars are being kept at a large field which was a terrible idea as it is prone to turning into a mud pit when it rains. The RWD Toyota had obviously been "paddock bashed" as it was absolutely covered in mud and was low on fuel. The Honda Jazz annoyed me more as it had a giant puddle of water in the driver's foot well which was only there because the staff for...got to raise the driver's window after getting out and it had rained... I have a friend who had the similar issues with his Holden Commodore showing signs of being "paddock bashed". Pickles attitude to all of this is buyer's beware, but I can't understand why Pickles charges such a high fee? As far as I can tell, they are a disorganised mess, with poor facilities (a grassy field and a portable office) and staff that go out of their way to damage the cars that customers buy. Finally the "Pickles Live" auction experience itself was terrible. Continuous technical difficulties: one auction I was in started about 1 hour late. Customer service over the phone was actually quite helpful, but as for the Pickles auctions and the facilities: terrible. Would not recommend anyone use Pickles, ever.
Major mistakes buying fixed price vehicle
I was provided with incorrect information during the initial phone call, which is something I only found out about after transferring the money for the vehicle.
I then tried to return it while still on Pickles premises, however, I was told the 7-day buy-back offer doesn't apply to this vehicle. This was also incorrect, as the 7-day buy-back offer was advertised on the vehicle's detail page.
Unfortunately, I trusted the information I had been given and went ahead and registered the vehicle (as well as buying insurance). The fact that number...plates weren't given to me before I left Pickles premises (the vehicle was less than 3 months out of registration) lead to a major confusion and more time wasted when dealing with RMS. (I have returned the vehicle and I'm in the processes of trying to get the expenses I have had to register the vehicle back from NSW Revenue.)
Check carsales.com thoroughly first.
You can get a good deal on pickles but they are not as common as they should be since you are taking the risk of not having a proper look at the car and technically it could blow up 300 yards down the road and there is no come backs. Just had a simple check of the fixed price Rav4 on pickles and found I could get exactly the same car with less milage and more rego for $3000 cheaper from a dealer that means there is some guarantees with the dealer. Dont think it is an automatic bargan most sales on pickles are not better that carsales.com but with more risk.
Pickles make an error, then ban the customer!!
I was the winning bidder at last weeks hail damaged auctions in Canberra. On completion of the auction, Pickles emailed my invoice for the sale which I immediately paid by netbank. Approx 1 hour later, they sent me another invoice, showing that they had taken $1000 out of my credit account and an amended amount to be paid, which meant that I had "paid" $1000 above the sale price. I contacted Pickles and let them know how I felt about them unlawfully accessing my credit account and withdrawing that amount of money AFTER I had paid the account in...full. I told them that I did not wish to proceed with the sale, on account of their own acknowledged mistake. They reluctantly agreed but informed me that they were banning me from future sales because my my legitimate request! What a joke of an organisation, they make the error, they don't apologise but they are able to punish the buyer for THEIR mistake.
Signed up, after browsing through the website noticed a lot of charges on top of charges that are part of winning bids. This was first flag raiser, then while viewing items having to pay for different monthly subscription packages to view history sell prices, yes only history and bonus complete searches on vehicles.
That was enough, straight to google pickles auction reviews and you wonderful reviewers put your experiences up for people like me to see what could happen to my time and effort of researching items on sale, thinning down to favour...
Uninformed Customer Service
This company clearly doesn't know what they are doing. On their website, there is/was a PC that is sort of meant for gaming and so I was still deciding if I should bid. When I called the branch about the inquiry about the PC, i got moved 5 times in the call because I've apparently reached the wrong branch or because they didn't even know that they had a PC in their branch. Customer service was absolute garbage except for a nice man whose name I've forgotten but i have yet to get a shipping price for a PC that is located in Dubbo to Victoria. If they cannot even do this then i don't think they deserve even 2 stars.
Don’t buy anything for Pickles auction
They are bunch thieves and liars
I will never deal with them ever again
After what there did.
They damaged and stole parts from my car.
And then when I spoke to them they threatened me.
Bought diesel Hilux. Was not diesel Hilux
I bought a diesel Helix but Hilux was petrol. I will never buy a car from pickle auction again. I can not recover my cost because they refuse to pay.
Overcharge and give misleadIng information
I have bought cars and caravans for years from pickles and more often than not it is not smooth sailing. Latest purchase takes the cake.
Bought a car for sum of $35,000 to learn afterwards that there is no keys for the vehicle.
Was advised when I called that there is usually no keys with the vehicles, this is not true, 4th car purchased this year and 4 caravans and only this one had no key.
Then was advised it would have mentioned in vehicle report that there was no keys, also not true.
I called and spoke to another representative and was advis...
caravan not as described
I won a caravan at brisbane , it was described as being hail damaged , repairable with no damage shown in the pics , when I got it home I found major damage to the draw bar , I did a revs check & found that it was major front & rear damage , not hail damage , it should have been a stat. , the pics they had of the draw bar where doctored to make them look good , lies & false advertising , not good
Some Dodgy practices, otherwise have been a good business deal
Be wary of dodgy practice of them sneaking 22 dollars "Receipt Reprint" charge. If you asked for the reprint than Pickles can certainly add the charge But to print and add 22 dollars even when you haven't asked for it is simply dodgy and thinking that for other people money grows on trees.
The other issue was the extra charges i.e credit card fees. I decided to cancel the AWN insurance within cooling-off period and the refund amount was different from what was charged on credit card citing "bank charges". I called my bank and they advised tha...t money should have been refunded to the credit card and the Bank lady was very helpful confirming no bank charges as such have been applied and advised she'll be raising a dispute to get it investigated. Happy with the product though.
shonky. have tried several times to purchase, even after being highest bidder with no other bids for 24hours against me suddenly at last minute another bid comes in and surprise surprise in every auction its been the same bidders from pakenham and playford vic. this then extends auction time. then sometimes you will see same item in next auction. i think its called ghosting
Bidding at Dubbo auctions
I was the winning bidder at the auction but didn't get the item,local bidder (under-bidder) got item. The system is corrupt & favors locals.
They tell lies,said there was a reserve price. item was salvage parts only,didn't start on a reserve price. Unprofessional give them a miss
Questions & Answers
Do I need to have my finance approved before I buy a car? This is my first car - I'm getting a little over whelmed with sorting out things needed for this purchase.. Does Pickles have finance too?
I don't know if pickles auctions have finance, but you can put a deposit down for car and pay balance later, speak to pickles for more info, im only a person who had money to buy the car I got...
I don't know but being an auction house I would say that you need to have funds prior to buying. I suggest you contact Pickles as I am only a buyer like yourself.
Good Morning PJ, Yes Pickles offers finance.
Simply choose which finance type you need and apply online or over the phone, One of our finance managers will then be in touch.
Here is a link to our finance page https://www.pickles.com.au/Services/finance .
If you plan on bidding at auction we ask that you have your finance approved before bidding.
Best wishes Sam
My Name is Angelina, I want to sale my car, please let me know how I can do it thru you and how much cost you take and how long it will take to sale it please?
My email is : [email removed]
My daughter had her vehicle sold by Pickles at Tamworth on the 2nd July only to be advised a week later the buyer had freighted it to Sydney but had pulled out of the sale because of a mechanical issue.
She was told the sale had been withdrawn and she was now being charged for the costs of the buyer transporting the vehicle to Sydney and return.
Now she has been notified she has an accrued fee of $924 with an additional storage fee of $66 each day it remains in the Pickles yard which they have told her they would waive if she picked the vehicle up by 18th August.
What part of the terms and conditions am I missing? I understand if I buy it’s on an ‘as is, where is’ basis with no guarantee or warranty.
Why is my daughter being bullied with these stand over tactics?
Get an answer from our members and Pickles Auctions representatives
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