It’s either bad luck or deception.
Took two days for anyone to return my calls to organise freight and payment, Had it blue slipped needed all tyres replaced even after reported fair tyres, best bit is the car arrived, engine light on choking in white smoke. Not reported In condition report. (Complete mess absolutely horrible)
Attended at prestige auction 23/7/19 and had a vehicle referred for purchase
After a couple of minutes was old price referred was acceptable and was walked over to an office area and told to wait outside
No seats and I am aged. I told the gentleman Craig I would transfer the money in full today
Waiting waiting waiting and cue jumped by others escorted into office
I asked male in office if someone could serve me or could I go to front office to pay and he said no
Another staff member approached me as he could see I was getting upset and he went ...
- Verified customer
Oh! what an experience, bought a land rover from these scammers, condition report mentioned the tyres were fair, and there is a complete service history, got the delivery, the car was not serviced from 2 years no mobil oil, tyres were cracked all 4, took the car back, the mechanic at pickles Ray was super rude and advised the tyres are fair condition when it clearly were cracked and ripped from the centre, asked him to put that in writing which he totally rejected to do so, that was my last car i will buy from you scammers, my lawyer will serve you the notice for defaults though.
Will never buy from again.
Purchased a Ford BA wagon on gas, checked water before driving home and realised it had no water in the radiator bottle, I tried to fill up and the water came out faster then I could pour in from a rusted out of a welch plug mounted between rear of engine and gearbox. No mention of this damage before purchase, no refund or help given
- Verified customer
Worst idea ever
I have a car from pickles a repairable write off ( repaired )
Apparently it was a HSV - later finding out no build number - no HSV
The body and the vin don’t match the type of car it is.
The engine also is of another car and head gasket was blown
The ECU was stuffed and of a different vehicle causing the heads to crack nearly completely blowing the engine I was able to save it. Costing $5,600 including replacing ECU components and computer programming.
Non genuine hsv and non matching vin no history of repairs for the VIV
Waste of money 13k in total loss
Pickles is pickled
I won an auction at Pickles Wagga Wagga during the week. I rang the Wagga Wagga branch on three occasions to arrange payment and pick up of the vehicle on Saturday 22/6/19. Arriving after a three hour drive this morning only to be told I they had no idea where the vehicle was, and their policy is no collection of goods on a weekend. The manager was contacted by phone, and was abusive to me. Don't trust them and be careful if dealing with the branch manager, [Name Removed], he can be quite aggressive.
Very dodgy - they seemingly modify vehicles to improve asset value and saleability
Please see extract of response from Pickles, by review from my husband below:
"Please note that....We sell on behalf of our Vendors (asset owner). We do not service or modify these assets as they are sold in as "as is, where is" condition. We also do not warrant the condition of the assets (vehicles), nor do we undertake mechanical inspections of these assets."
My husband received an email from Pickles that looked like it was for staff and it reads as follows:
Pickles Auctions now has the delegated authority to approve expenditure up to $1500 for the following items:
- minor mechanical repairs...
Started bidding for a vehicle online, end time for the auction was 1:00pm. Two minutes Earlier I was out bid and remaining time changed to 3 minutes. I bid again and the remaining time appeared 9 minutes. I was outbidded within next 5 minutes. Now it is way pass 1:00pm. By the time auction finished it was 10 past 1 PM. This is very shonkey and cheap way to run business. I will be reporting this to fair trading soon. I would recommend all victims registering their experiences to fair trading. This is zero star service. They steal petrol, foot mates and for some reason spare wheels are always worn out. ....
Deception and lying
Pickles lied to me after selling a car with major fault in it. Car Gearbox was gone. When I contacted pickles they said bec i driive the car away from pickles they won’t take it back. In reality I had towed it. When I told them I towed it. Then they said because you serviced the car they won’t take it back. How does that make sense. It sounds to me as if they ripped me off..
Pickles Auction is Terrible to deal with.
be very cautious when buying from pickles auction as I got very bad experience today. so below is my experience describe. I am from Sydney.
I purchase Toyota Kluger from Pickles Sunshine Branch. bought it on online auction. Made full payment same day they received payment next day. Send someone to Melbourne from Sydney to pick up the vehicle. while picking up found out things are missing from the car and wasn't describe on report. they gave us 2 choice.
1. they will refund full money including deposit.
2. or they can give me credit ...
Trying to use this online site is too difficult.
I went online to see what was offering and found a vehicle that was of interest. It then started I had to log in and at sometime in the past there had been an attempt to purchase something from Pickles. So I typed in my email and a standard password that I use on sites similar to Pickles and it was accepted. The problem was that no way would Pickles accept me as a buyer. An absolute insult given my credit rating is spotless and more to the point Grays on Line have never rejected me in fact over the last 3 Years my Company has spent in excess of $500,000.00 with Grays and paid within 2 days of invoice date. To sum it up I will never attempt to go to Pickles on line site again.
Bought a car from Salvage that stated "theft recovered" ..Could not of been theft recovered because the Automatic transmission was not engaging, car only had 103000klms, I Contacted the specialist mechanic who serviced this particular rare model of a car and.. His words "I know the car and it had a failed transmission" to his knowledge the car was not going to be repaired and the owner traded the car in to a dealer, (previous owners details were in the glove box...so I simply gave him a courtesy call) he stated it was traded in to a dealer with...the knowledge of the failed transmission. Dealer passed the car onto the auctions...auctions marked it as theft recovered and to my surprise no keys! This car is impossible to steal. No damaged to ignition or door locks(had expensive keys cut and programmed) the locks work perfect and again..no evidence of theft damage anywhere to locks. ..Haven't taken the matter further and simply accepted I got burned by Pickles and to avoid the "Mafia"
Dozens of items not listed on the condition report - Stay away from Pickles!!!!
My wife and I bought a car from Pickles (Sunshine) in December 2018 and believe we were completely dudded. We paid over $15,000 for a Honda from the Government Fleet list that had six minor items listed on the condition report.
When we drove the car out from Pickles we noticed the warning indicator did not switch off with respect to the key battery and rear parking sensors. We pulled over and took videos and photos of all the things wrong with the car that were not listed on the condition report. The video included the km's and we did thi...s so there could be no dispute that the car was in that condition just after leaving Pickles. We noticed dozens of issues with the vehicle that were not listed in the condition report. Literally every panel was damaged and there were numerous issues mechanically and inside the car that were not listed. We raised our concerns with Pickles and they initially ignored us. When we followed up further, we started receiving dismissive responses. Eventually it reached a point were we stated we would progress the matter to VCAT, at which point a manager emailed us indicating that "If Pickles has made an error we will certainly make good of that...". This progressed and it seems that as soon as the same manager realised they may have made an error and they would have to make good on the error, they simply disappeared. Today I sent an application to VCAT to seek their assistance and I will keep everyone updated.
Good product good service
I purchased a "Fixed Price" car through Pickles. I know they mainly do auctions, so perhaps there is an issue only with their auctions leading to the poor reviews here? I found Pickles to have genuinely helpful sales staff and the entire team were wholly professional throughout. My only issue was a minor fault with the car which Pickles diagnosed and rectified to my satisfaction immediately while I waited. Also they do not negotiate on Fixed Price vehicles, but I was still happy with what I paid.
funny way of auctioning
What these guys do id they have a secret reserve. Even though the vehicle might start at zero in an online auction, even if your the highest bidder, you still wont win the goods. I got a call saying that the vehicle didnt meet the reserve. They wanted more money to purchase the vehicle. I found this very misleading and told the fellow so. If you have a reserve then start the auction on the minimum you want. If it doesnt sell then the market is telling you your reserve is to high. Dont actually place a $0 start and then cry once it doesnt go high enough? They are using auction like marketing bait.
Providing false information
I purchased a Bmw 328i from Pickles Geebung Queensland. I was informed that the timeframe was 7-10 days delivery. Payment was direct deposit into Pickles account and cleared on the 15th of February. I was then informed that delivery date of the vehicle would be on the 6th of March.
Never to buy or recommend to someone
Very dishonest. Sold a car with a preexisting audio issues. Realised it just after paying for the car. They refused to rectify, though the sales guy thought it was morally wrong to refused to rectify since I just bought the vehicle and it's an expensive vehicle. They also admitted that it was a preexisting conditions but they won't fix it for me. Very disappointed.
I bought a caravan by online auction. I relied on their damage report and description. I then got it freighted over and discovered that there was damage that was not listed, parts were missing (stereo stripped out), fridge not working, and no keys. None of that was mentioned. They are refusing to compensate me for any of that. Given the massive fee they charge buyers this is pretty rude I think.
Questions & Answers
My daughter had her vehicle sold by Pickles at Tamworth on the 2nd July only to be advised a week later the buyer had freighted it to Sydney but had pulled out of the sale because of a mechanical issue.
She was told the sale had been withdrawn and she was now being charged for the costs of the buyer transporting the vehicle to Sydney and return.
Now she has been notified she has an accrued fee of $924 with an additional storage fee of $66 each day it remains in the Pickles yard which they have told her they would waive if she picked the vehicle up by 18th August.
What part of the terms and conditions am I missing? I understand if I buy it’s on an ‘as is, where is’ basis with no guarantee or warranty.
Why is my daughter being bullied with these stand over tactics?
Why do you keep moving the auction date forward? Frustrated spending so much time to find items, making time to be online to bid only to find out the auction time has been changed.
I bet on a car by mistake and I won the bet how to cancel that
Pickles CxPickles Auctions
Thanks for the question.
Under the terms and conditions of participation at auction(s) all sales are final and there is no ability to cancel a sale. If you do not proceed with the sale then you stand to forfeit any deposit paid and are likely to be banned from participating at any future auctions.
Did you contact the branch immediately, and if so, what was their response?
Please email me your response (along with a copy of your invoice) directly to email@example.com and I will review this for you.
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