Reviewer Photos & Videos
STAY AWAY FROM 'DIYINSPECT' APP BY PICKLES
Decided to try Pickles 'DIYinspect' App for selling a family members car for them. The car is in immaculate condition, low km for its age, top of the line model with every factory option included plus full service history and has conservative Redbook value of $22K. Their offer, $12K...I contacted them to double check as thought they must have made a typo in the email, no such mistake they were serious!!! I asked the person at Pickles if their staff who collect cars wear balaclavas, hoodies, gloves and can hotwire cars, LOL. Don't waste your time these guys are an actual joke.
False Promises - Low Value Trade In - Poor After Sales Support
Recently purchased Kia Sorento from Canberra with trade in.
Traveled from interstate (4hrs) & Inspected vehicle and noticed vehicle was dirty/poorly detailed on the inside & very low fuel, Sales person agreed and said they would give a full detail & top up the fuel before I pick up a week later. Sent 2 messages to salesperson to remind them to detail & top up fuel before I picked up, no reply. Turn up a week later & vehicle still filthy dirty, fuel tank empty plus a flat battery, awesome....
What is super disappointing is that my Trade In was c...
BEWARE BUYING FROM PICKLES ONLINE
BUYER BEWARE!!! If you are looking to buy online from Pickles Auctions. I would give Pickles vehicle description no credibility at all. I was the successful bidder a few weeks ago on a 2013 Jeep Wrangler Sport. The only note on the item was that the park brake was not working, On delivery we noticed the four wheel drive did not work and there were driveshaft bolts in the glove box ,Looked under the car only to find it had no front axles, no front driveshaft, and a completely seized front differential. I have been in discussion with Pickles and ...i am told they don't perform mechanical inspections on any of there vehicles that go to Auction so basically too bad and they are not liable in any way. We have now spent $2500 on Parts and 20-30 Hours labour to resolve these issues. This piece of Junk should have been in the DAMAGED Auction Pickles. BE VERY CAREFUL BUYING ANYTHING FROM PICKLES WITHOUT PRIOR INSPECTION.
Wrong size stated
I placed a bid for a double bed online and won. I picked up the bed and when I put it up at home and surprise surprise ,it's actually a queen size bed. There were also a few screws missing which I suppose can be expected. So now I have a frame I do not need and a double mattress that I purchased that is on the floor. Not so hard to actually advertise the correct size is it?
No one answering phones (Sunshine)
We have been trying to call the Sunshine depot for almost 2 days now. We bought a car online and need to arrange freight as we are not in the state of Victoria for another 2 weeks.
Anyone know why they don’t answer phones or emails for they matter?
Staff very unhelpful
Staff very unhelpful, l am new to the bidding online, was going through the online sales but to my surprise got an email that l had won a bid for a car was't sure I looked at, anyway called belmore office and was told l had pressed on the bid button, the person I spoke too said he would lodge am error bid complaint , maybe I could get some of my money which was taken from my account back. It going to two weeks but no one had called. I have called the office severally but what l get told each time l call is someone will call you back.
Customer Experience was able to sort everything out
Filed a review with Pickles. Customer experience was able to get back to me.
After a few emails of requesting more details from me (all within a day)
The manager was able to resolve everything and a satisfactory resolution was met.
Would buy from Pickles again as this was just an unlucky lemon which got resolved straight away.
Pickles Wagga- had some difficulties with a purchase of a car but was sorted out by head office later
I brought a car from Pickles Auction yesterday, the female car manager told me that the car did not need a blue slip because it just had ran out of rego and they had a pink slip for it and I could get it registered straight away. However after I purchased it and tried to get a Green slip, I couldn't as it needed a blue slip, I rang this female car manager at Pickles Auction Wagga and she said the pink slip had just ran out and I now needed a blue slip at my cost if I wanted to register the car. However, I made a complaint to head office of Pickles NSW and the head office staff offer a fair solution to the issue.
Zero Communication - Left Deposit & They Sold the Car on me Due to Their Own Failures
Very poor communication between Finance Section and the Cashier Department. They canceled the transaction on me as it fell outside the parameters of given time frame. No one ever contacted me telling me this information??? That's fine, if your team cannot get approval for finance within your own time frames, just advise me of your own incompetence and I would've paid cash the following day as I had the funds, not to mention the Broker already knowing this information. Don't give a 5 day time frame and expect to take 2 weeks given the special co...nsideration (ABN had not been over 2 years old). I walked in prepared to pay directly via bank check after I was notified, this was also after the broker had requested me to hand over to a third party software all my bank statements which required me to give them access to my Internet banking Login Username & PASSWORD (breach of confidentiality)??? and the car was gone? The sales service was half descent, but again, finance and Cashiers are 5 meters apart and are clueless at what they're doing, again 0 communication and terrible service on their behalf.
Worst experience ever, Horrific negligence, Zero accountability.
Test drove Car, Was in perfect condition near new as described.
Purchased and on date of pick up battery was dead. Staff at Pickles attempted to jump start the car and in doing so caused significant electrical damage. Staff advised the car was still safe to drive and just needed a simple computer reset to remedy.
My pregnant wife drove car 4 hours home with no idea that she was driving a significantly compromised vehicle. The car manual states to under no circumstances to drive while (!) light is on. Local mechanic took a look and found the ...entire computer had been burnt out and as a result, The car had no ABS brakes, No airbags, No handbrake, No traction control, Nothing! Pickles took zero responsibility and just hand-balled us to a insurance/warranty provider. Neither pickles nor the warranty provider would accept any responsibility. Only option we had been given was to get the damage repaired under warranty. A process which took a considerably long time, during which we had to constantly juggle taxis and hire cars at our own expense for nearly 4 weeks. During the whole course of the repair the only person who would give us updates or return or emails/calls was the mechanic. Pickles and the Warranty company just didn't show a single shred of empathy or concern over the situation they caused. As a direct result of Pickles and the advice they gave my wife she was placed in an incredibly dangerous situation. We experienced financial hardship having to organize alternative transport. I never want any interaction with Pickles again and have been telling everyone I know about this experience.
It’s either bad luck or deception.
Took two days for anyone to return my calls to organise freight and payment, Had it blue slipped needed all tyres replaced even after reported fair tyres, best bit is the car arrived, engine light on choking in white smoke. Not reported In condition report. (Complete mess absolutely horrible)
Attended at prestige auction 23/7/19 and had a vehicle referred for purchase
After a couple of minutes was old price referred was acceptable and was walked over to an office area and told to wait outside
No seats and I am aged. I told the gentleman Craig I would transfer the money in full today
Waiting waiting waiting and cue jumped by others escorted into office
I asked male in office if someone could serve me or could I go to front office to pay and he said no
Another staff member approached me as he could see I was getting upset and he went ...
- Verified customer
Oh! what an experience, bought a land rover from these scammers, condition report mentioned the tyres were fair, and there is a complete service history, got the delivery, the car was not serviced from 2 years no mobil oil, tyres were cracked all 4, took the car back, the mechanic at pickles Ray was super rude and advised the tyres are fair condition when it clearly were cracked and ripped from the centre, asked him to put that in writing which he totally rejected to do so, that was my last car i will buy from you scammers, my lawyer will serve you the notice for defaults though.
Will never buy from again.
Purchased a Ford BA wagon on gas, checked water before driving home and realised it had no water in the radiator bottle, I tried to fill up and the water came out faster then I could pour in from a rusted out of a welch plug mounted between rear of engine and gearbox. No mention of this damage before purchase, no refund or help given
- Verified customer
Worst idea ever
I have a car from pickles a repairable write off ( repaired )
Apparently it was a HSV - later finding out no build number - no HSV
The body and the vin don’t match the type of car it is.
The engine also is of another car and head gasket was blown
The ECU was stuffed and of a different vehicle causing the heads to crack nearly completely blowing the engine I was able to save it. Costing $5,600 including replacing ECU components and computer programming.
Non genuine hsv and non matching vin no history of repairs for the VIV
Waste of money 13k in total loss
Poor car inspection report by Brisbane Geebung
Inspection report didn't mention huge dent on boot. I traveled 600 KM's to pickup vehicle as i couldn't do on site inspection. Manager's attitude was terrible. Blamed me for not viewing pictures properly. Never accepted their fault. Picture and inspection report attached for reference. Never trust them.
Questions & Answers
My daughter had her vehicle sold by Pickles at Tamworth on the 2nd July only to be advised a week later the buyer had freighted it to Sydney but had pulled out of the sale because of a mechanical issue.
She was told the sale had been withdrawn and she was now being charged for the costs of the buyer transporting the vehicle to Sydney and return.
Now she has been notified she has an accrued fee of $924 with an additional storage fee of $66 each day it remains in the Pickles yard which they have told her they would waive if she picked the vehicle up by 18th August.
What part of the terms and conditions am I missing? I understand if I buy it’s on an ‘as is, where is’ basis with no guarantee or warranty.
Why is my daughter being bullied with these stand over tactics?
Why do you keep moving the auction date forward? Frustrated spending so much time to find items, making time to be online to bid only to find out the auction time has been changed.
I bet on a car by mistake and I won the bet how to cancel that
Pickles CxPickles Auctions
Thanks for the question.
Under the terms and conditions of participation at auction(s) all sales are final and there is no ability to cancel a sale. If you do not proceed with the sale then you stand to forfeit any deposit paid and are likely to be banned from participating at any future auctions.
Did you contact the branch immediately, and if so, what was their response?
Please email me your response (along with a copy of your invoice) directly to email@example.com and I will review this for you.
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