Don't expect bargains
I've registered as a bidder quite a few times for government, council online auctions, the process is painless and professional.
However only camrys,evokes and craptivas seem to get passed in ( don't reach reserve ) and or sell just under market value.
Everything else like 4wds, rav4s, Calais,etc etc, always go 30 to 70 percent above market value..
I just shake my head at buyers paying nearly the same price for a 5 year old car that they could get brand new or way lower at car sales.
Maybe it's an auction physiological rage thing that gets people to pay these prices.
I wouldn't recommend non government auctions as it would be a great place to get rid of an lemon without any blow back.
I have purchased three vehicles through Pickles Auctions; the first were from government auctions & the last one through a general (private) cars auction. The first two vehicles (purchased from government auction) have been the best vehicles I have ever owned: I travel 50,000kms per year & they never missed a beat. The last vehicle however, not so good! I was dubious about buying from the private car auctions, but when i asked, was told that all cars from the general auction must be drivable, we went ahead & spent $15, 500 on a nissan navara du...al cab 4x4 ute that had only done 98,000km. fees plus freight to SA brought the total cost to $17, 000,which is a very good price....However, drivable clearly has different interpretations; what I should have asked was 'are the vehicles sold via general auction fit for purpose, can they be driven safely on the road'. Because the car we picked up yesterday (28/7/2020) does start and it does move forward...but at a top speed of 30kms per hour & blowing a LOT of smoke. It cannot safely be driven on the road & we had to get it taken to the nearest repair shop. The mechanic says it definately has a blown turbo but wont know what else is wrong until he has a better look. He also says this is not a recent event and the previous owner would have knowingly sold the vehicle in this condition. Now i do not blame the Pickles folk, as they are the selling mechanism only and on the whole, I have found the staff to be very helpful. I am very frustrated that the vehicle was sold via general cars & not in a salvage auction though. If a car cannot be driven on the road safely, if it needs major repairs (anything over $1000 is, in my opinion, a 'major' repair), then it does not belong in the general auction. Perhaps you could look at that Pickles folk??? While I would buy low km vehicles from government auctions again, I would never, ever buy a vehicle from the general car auction again.
Look I have been dealing with most auction yards including Pickles over the last 10 years and I am absolutely amazed how much people pay for cars, trucks, machinery and other items knowing it is an as is where is sale. Part of the problem is to be blamed on insurance companies on what information is passed on to companies like Pickles. I will give you an example I have a cat dozer that has been written off by an insurance company they asked Pickles for a salvage cost came back at near double what I would think it was worth me knowing what was w...rong with it and the cost to fix this machine when I asked the assessor what he had told pickles about the machine he said what we legally have to so don't blame the auction yard all the time there could be another side to why the items you buy are not quite what they are described as maybe the answer is that the auction yards have to be more proactive in finding out more information on products they are selling, another idea could be anyone selling through an auction yard sign disclosure document so people who buy have some legal avenue when full details of faults or issues with items are not disclosed fully. Regards Steve
Pickles Wagga- had some difficulties with a purchase of a car but was sorted out by head office later
I brought a car from Pickles Auction yesterday, the female car manager told me that the car did not need a blue slip because it just had ran out of rego and they had a pink slip for it and I could get it registered straight away. However after I purchased it and tried to get a Green slip, I couldn't as it needed a blue slip, I rang this female car manager at Pickles Auction Wagga and she said the pink slip had just ran out and I now needed a blue slip at my cost if I wanted to register the car. However, I made a complaint to head office of Pickles NSW and the head office staff offer a fair solution to the issue.
your new web site is no where as good as old one with colored heading with the 4 main auctions headings a lot of mucking about to find what u want
Recent vehicle purchase
I recently purchased a car, my first from Pickles Brisbane. The experience was ok, although there was little help along the way during the process until i got to payment stage. So i spent a lot of time reading their web site instructions and terms and conditions before buying so i knew what i was in for. Once I had made my online purchase, accounts would not call me back at all. However the sales department guys were great and responded promptly to my calls. I was initially over charged however accounts dept did fix this quickly once they were made aware of the issue from their sales dept, but i suspect the quick service here was payment motivated. In short I would consider buying from Pickles Brisbane again.
Don't take their extended warranty.
Bought 2011 Toyota corolla about a year and a half ago. No problem in the car so far, drives beautifully.. like new.. no complaints on that.. this was my first car so i took extended warranty with them $990 or sth for 3 years.. it's nonsense.. do not take it.. they got my name wrong on the warranty card.. when enquired, they said, the car is registered for warranty, not the person and not to worry! Few months down the line, one of my friend bought a Honda civic.. (good deal), he purchased an extended warranty as well.. exactly same thing! They...got his name wrong on the warranty card! Me and my friend purchased two cars in a matter of months.. Toyota Corolla and Honda Civic.. No issues with both the cars, drives beautiful.. No complaints on that.. but warranty...en en.. No No!
auctions depends on luck factor
Please be aware that auction seems to be cheaper option and from time to time you will find good cheap cars as well but there are hidden costs associated with the auctions. If you win an auction at $3000 please note there is additional $560 to 1500 on top to be paid. Consider above while bidding and also note you cannot test drive the car and you are relying on luck factor for it to be proper. Please note pickles do provide a condition report based on physical looks but they do not guarantee on mechanical side of things, so it is quite necessar...y for bidder to take note of this. I think the best way to go ahead is as follows: 1. You can see the cars 1 day before the auctions. So if you seriously want to buy good value car then do some research. Go to see the cars 1 day in advance and list out 5-6 cars you are interested in bidding. 2. Once you have selected 5-6 cars based on condition reports, value, kms, etc go to cashier and ask for the car history (repossessed car or written off car) and maintenance records and service logs. Upon reviewing you can narrow down your search to 3-4 cars. 3. Take a person who knows about the car i.e. a car mechanic to look at these cars. You can start the engine and look at the cars but cannot drive, mechanic will be able to tell the condition by looking under the bonnet. He might charge you 100 bucks to provide this service. This can be done on day of bidding before bidding starts or one day in advance 4. go home and set a budget: Please note there are additional fees you will have to pay in order to get the car on road. Pickles charges $560 on each successful auctions, depending on the car registration will cost around $800-900. If the car is not road worthy it will cost $67 for mechanic to look at the car. All these charges need to be considered while bidding and setting budget. 5. Go online on carsales.com.au or gumtree and try to find the same model at similar kms and conditions. If this car is worth $10000 on gumtree your budget for pickles should be around $5000-6000 including everything. 6. Go and bid happily and get some value car back.
Putting the customer back into customer service
I wrote a earlier post sharing the car selling experience. Long story short, they proved to be quite responsive and keen to resolve the issue. Although it took almost a week, the problem has been rectified and a gesture of good will has helped soften the experience. Good customer service from the Branch Manager.
Questions & Answers
Internal surface rust or water damage under seats? This wasn't on Pickles report prior to buying. Will Pickles make good under 3 month warranty??
Hi Telco, I would need to know more information about your purchase before I can answer your question. If you can please send us an email with a copy of your invoice I can look into this for you. CX@pickles.com.au Speak soon, Many Thanks Sam
I'm interested in buying a new car but we are currently in lockdown so I can't inspect it. Does Pickles have any processes in place to ensure buyer confidence? If so, what are they are how can I find more information on them?
Good Morning Luce, Great question.
All our vehicles have a condition report available online, There are a few places on our website that you can find this report, One way is to click on the vehicle you are interested in, below the vehicle image you will see the description box, in this box is a link to the condition report. You can also view on the search results screen just under the view button.
All our branch locations are happy to help and answer any questions, Here is a link to all of our locations and their contact information. Once you find a vehicle you like feel free to pop the branch a call and they can answer any addition questions out the asset that you may have. https://www.pickles.com.au/about/contact-us
Best of luck and we hope you find your dream car soon. Thanks Sam
Thank you so much for your fast reply Sam. I love checking the Pickles website for cars as there are always new ones (I can dream). I have also found the condition reports which is very helpful.
Do I need to have my finance approved before I buy a car? This is my first car - I'm getting a little over whelmed with sorting out things needed for this purchase.. Does Pickles have finance too?
I don't know if pickles auctions have finance, but you can put a deposit down for car and pay balance later, speak to pickles for more info, im only a person who had money to buy the car I got...
I don't know but being an auction house I would say that you need to have funds prior to buying. I suggest you contact Pickles as I am only a buyer like yourself.
Good Morning PJ, Yes Pickles offers finance.
Simply choose which finance type you need and apply online or over the phone, One of our finance managers will then be in touch.
Here is a link to our finance page https://www.pickles.com.au/Services/finance .
If you plan on bidding at auction we ask that you have your finance approved before bidding.
Best wishes Sam
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