Still have not received products
I ordered 6 prints in July and have not received anything. Richard replied to my first follow up email and said the prints have arrived in Australia and he would be sending them out in the next few days. Heard nothing for 2 weeks. After a second follow up email and a phone call, Richard said 2 of the prints were out of stock so he could not send the others (which was a different story). I asked for a refund for the 2 prints and for him to send the other 4, he said yes but did not sound convincing. I sent another follow up email but again no rep...lies. I feel this website is a scam and don't think I will ever receive what I ordered. I am very angry and disappointed as I shop online from the UK, US and other countries and have never had a problem, but it's an Australian website that turns out to be bad.
I originally posted as - Stay away from this site
Original post - I fell for the fairly professional looking website. Seemed like they could deliver just what I wanted at a reasonable price. After months of waiting, e-mails and phone messages being ignored (not even answered with excuses) its time to enter into a disputed credit card transaction to get my money back.
To be fair I need to walk those comments back a bit. After sending an e-mail expressing my views to the vendor I did get a phone call stating the order had been sent. It arrived just a few days later and was of the quality I was hoping for. So Richard has done alright in the end but it took a lot of waitng and a few cranky calls and e-mails to get there.
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