24 questions from our users
Hi I work in the mining industry and would require a copy of my prescription as I need to do regular drug and alcohol screening and need proof of what I am taking. How do I obtain a copy of my prescription?
Hi Nicolas. That's no problem at all. Could you please send us an email at email@example.com so we can pull up your patient record and go from there? Thanks, Charlie (founder)
Where do you source your Cialis from please? What is the cost per 20mg tablet. Where do you ship from? I am in Australia.
Hi there, regulations prevent us from providing medical advice in an online forum like this, but you can always reach out to your doctor with any concerns and can do so free from your profile page, otherwise, you can contact Pilot at firstname.lastname@example.org
Is your medication just a monthly quick fix or is it actually a long term cure for ED and PE. I've been caught before by a few 'fly by night' companies offering similar medications for these symptoms. Regards Phil.
There is no cure, it's medication that is taken to eleviate a problem. It's the same medication a face to face Dr appointment would prescribe. I don't know why you are using the term quick fix? It works for me & because of my job, getting it delivered means ease of access. If not I would go to the Dr and get it bulk billed cheaper.
Yes, it’s certainly a help while other factors such as stress etc are being sorted out.
Delivered and with a few repeats.
Great price for the product and convienience
Hi Phil, thanks for your question, and thanks to Steven and Nicky for your contributions.
Our doctors provide treatment plans for ED and PE which are ongoing. The aim is to fix the issue, but there can be a number of factors that cause both ED and PE. Your doctor can prescribe medication which we will deliver to you directly and discreetly and then provide ongoing advise through free follow up consultations and support to help you try and find a solution.
There is no 'magic pill' that fixes everything over night. We provide an discreet and easy method of obtaining treatment and ongoing support for men's issues that often more difficult to discuss.
If you have any further questions please feel free to get in touch with us at email@example.com
I'm using finisteride and minoxidil foam, I was just wondering is there any problem putting a bit of hair wax into the old hair after using the foam? Or should that be avoided? Thanks guys love this product
Hey Josh, that's fine to use the wax! All the best, and thanks for the love. Charlie
I'm still on the fence whether to use finisteride for hair loss since the internet is filled with negative reviews. what's your personal experience on that. how long have you been taking it for, any side effects?
been using minoxidil for 2 years, but the effectiveness seem to wear off slowly, also take saw palmeto supp. please help . thanks
Hello. I've filled up the PE questionnaire on the web page but I'm hesitant to go ahead with the doctor consultation. Is Pilot going to provide me with a permanent fix to my condition or am I going to be hooked to medication from here on if I want to have a satisfactory life? I need to turn this situation around and fast. I've ignored this issue for far to long.
These are questions you can raise with your doctor on Pilot. Sadly, I'm not a doctor so I'm not trained or comfortable in answering the above, but our doctors on the platform are independent doctors who know men's sexual health. Please email us at firstname.lastname@example.org if you require extra assistance in the process. All the best, Charlie
Pilot is both informative and prompt if you want help fast do your consultation you will not regret it. They will only prescribe what your GP would normally. Easy, discreet and fast.
I have prescription for 5m daily dose Cialis but the cost has gone through the roof and I am looking to see if it is cheaper to purchase it on line. Regards Bob Donald
Love the product but wonder why the hair growth is only temporary, happy with the results but seeing on the letter that come with the package the hair growth is only temp. Making us buy more and more of your product, don’t get me wrong I love it but just wish I didn’t have to spend so much money and have the hair growth permanent
Hey Habib. Hair loss treatments are all like this - that's just unavoidable I'm afraid. Our partner pharmacies source the best treatments, and it is not designed to make you keep using them, that's just the current best-in-class solution.
All the best,
It seems the His Clinic who run a very similar business model also have a customer support representative named “Charlie”. Lately His Clinic has been getting bad reviews with unsatisfied customers not receiving their paid for products. Is there any association between Pilot and His Clinic whatsover?
Hi AussieArgo - that is sadly (for me) a coincidence.
We are in no way affiliated with His Clinic!
Thanks for the question,
Charlie Gearside (One of the Pilot founders)
I initially tried to purchase through His Clinic and I can only say it was a frustrating and annoying experience. I will never use their service again. Very unprofessional and I couldn't even get a reply to an email or a message sent from their own platform. PILOT on the other hand is nothing but professional and efficient. I love PILOT...
Hey guys now that the Australian government has made phone and telehealth consults a billable item through Medicare, will you review your pricing structure for consults?
Good question. Short answer: we're looking into it. Long answer is: Medicare doesn't work for the Pilot platform's own mix of text and voice, and integrating Medicare billing would some more work. We're keen to look at mental health consultations for a first port of call. In the mean time, we think $20 is a fair and affordable price for Australian men to access the benefits of convenience, discretion and health management on our platform. Hope that makes sense, Charlie
Why do you feel right about charging such high prices when tons of reputable online sellers sell the same products for 1/4 the price???
It's not really comparing oranges and oranges as don't offer the same service - we include a doctors consult and ongoing care in the price. These are so you can access a script in one seamless flow. So if you compare to big-brand chemists, our prices aren't at their level, but you get more. We're getting to a size now where we can drive pricing pressure down on our model and make it accessible for more men. Hope that answers the question, Charlie
There are several aspects that flow into their pricing. They’ve listed them here:
1) GP consultations - are actually free if bulk-billed at your local GP, since Medicare subsidises up for $70 on these consultations. The government does not allow telehealth to access Medicare for patients situated in urban locations. We pass on a small fraction of the cost to the patient and absorb the rest ourselves.
2) We provide free follow up consults - once again medicare would subsidise these in your visit to a bulk billing clinic or you would pay an out of pocket expense for a private clinic.
3) We provide free express shipping of the medication that does not apply in cases where the medication is picked up from the
pharmacy, so there is an additional cost there.
Last reason, and more of a temporary one we hope, is that as we grow and able to negotiate better pricing with the pharmacies we can provide better value. As we have been in operation for only a short period of time, this is something we hope to improve in future.
Thanks Goose... could not have said better myself!
I just want to make sure This is not a scam is this site going to help me
Hi Daniel. We're not a scam, we're 100% real people and based in Sydney.
Sadly, however, we can't promise or guarantee a result because every one is different. We can help you talk to a doctor without any embarrassment. Get started at pilot.com.au
If the doctor can't help, we'll refund you.
Hey Daniel, we can't talk about prescription pricing online - its a law in Australia. You'll have to talk to a doctor first. Sorry about that. Charlie
Can I get atcn3 supplement from my online doctor
We don't offer that through our pharmacy partners by you can ask your doctor about it. We're always looking at new categories to add to the Pilot platform, so will take a look.
If you have more questions, please email us at email@example.com :)
All the best,
Hi I’m 35 and I preally much finish couple of pushes in I’m looking for something that can turn me around to a freak and would keep it that way for good.
Is there anything like that out there that can help me.???
For ED, do we have to continue the medication all the time or it might be just a course and that will fix the problem
It varies on patient to patient. You generally start with a course of treatment, and have a follow-up with your doctor after a little and determine what needs to happen next. Often there are other health issues that contribute to ED, so fixing those also helps. In any case - best to talk to a doctor on the Pilot platform as they know best.
All the best,
What medication u give those who suffer ED problem? Do u guys give long term medications. Don’t want to use levittra or viagra
Hi Amir, thanks for the question.
Unfortunately, I'm not able to mention medications as I'm not a doctor - only they can explain the options. But we do have a wide range of medications available through our pharmacy partners with many possible alternatives.
Please complete a doctor's consult to chat to them about the options:
Let me know if I can help more :)
I use your app if we could have the following
- full profiles of the doctors (where they're from, ID pictures)
- what their doctoring background is
- a star/% rating
We do give you a full bio (via email) when you get assigned your doctor. This includes their interests and background. We don't do it beforehand as we don't want people requesting specific doctors and skewing demands. As for a star rating, it's illegal in Australia to have testimonials for specific doctors (crazy, I know). And as for the last point, not 100% sure what you mean by holistic? Let me know and I'll get straight back to you.
Although I answer Viagra as my prefer medication I am certainly not sure if that is the best treatment for my condition as I have never had any before.
We suggest you talk to your doctor on Pilot and they will help to advise the best treatment (if any) is most suitable for your condition. Please email firstname.lastname@example.org if you have any problems speaking to a doctor on PIlot.
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