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Good quality furniture and great service

The customer service in the store was brilliant. They helped us choose exactly what we needed. The quality of the bedroom furniture purchased was brilliant. I am so happy with my purchase and it was very simple to put together. I am delighted with my purchase from pine discount.

Product Quality
Excellent
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Great service

The customer service I received was excellent and quick. I was able to order the lounge I wanted and it delivered in a timely manner. The lounge I bought is super comfy and had minimal stress assembling it.

Product Quality
Excellent
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
Hi Rebecca, Thank you for choosing to shop with us when looking for your "New Lounge". We are so happy to hear that your in-store experience was an easy process from start to finish. We look forward to serving you again. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Very happy with furniture bought.

Found it easy to find what I was looking for. Was very happy with service. Staff were very helpful but not pushy. Lounge was packaged and wrapped for excellant protection. Easy to put together.

Product Quality
Excellent
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Barbara, Thank you for choosing to shop with us when looking for your New Lounge Suite. We are sure you will be happy with it for many years to come. We hope to serve you again in the future. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Excellent Service

I bought a double bed with mattress from Janine at the Malaga store. Janine was extremely helpful and knowledgable about all the products on sale. Unfortunately when I brought the bed home the foot board had a small crack in it, but as soon as I let Janine know she had a replacement organised and delivered within days. Excellent customer service and I was extremely happy with the bed we bought.

Product Quality
Good
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
Hi Adnan, We are so happy to hear that your extremely happy your new double bed and especially the service you received from our Malaga store. We look forward to servicing you again. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Customer service

From start to end, my experience with the Pt Kennendy store has been top notch, Ivy was so helpful, and the ladies in store were patient with me as I made my purchases. All the products I purchased have been fantastic and fit in my house beautifully

Product Quality
Excellent
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Sharon, Thank you for your positive review regarding the service you received from start to end at our Port Kennedy store. We are sure the furniture you choose will be a beautiful addition to your home. We look forward to helping you again. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Awesome Sales Staff

Store was easy to find. The staff gave helpful advice and didn't push for a sale allowed us to go home and think about it. Diane was super helpful

Shop LocationWA, Kenwick
1 comment
Hi Matt, that you for your positive review regarding the service you received from our staff at the Kenwick store. We look forward to helping you out again. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Terrific Sales staff

The sales staff were so helpful, polite and knew their stock well. Excellent service the old fashioned way. The lounge furniture and bedroom beds where easy to put together.The store was well designed and easy to get around with a very good and surprising range of good quality furniture.

Shop LocationWA, Kenwick
1 comment
Hi Peter, we appreciate you coming into our store to purchase your homes furniture and we are so happy to hear your great review regarding the excellent old fashioned customer service you received from our Kenwick store. We are sure we will see you again and we look forward to assisting you then. Kind Regards, Toni and the team at Pine Discount Quality Furniture

love my new furniture

store was easy to find range of products was great products i bought were very good quality assembly was easy very happy with my purchase.

Shop LocationWA, Malaga
1 comment
Hi Ria, Thank you for your positive review regarding our Malaga store and our products. We are so happy to hear your very happy with your purchase and we look forward to serving you soon. Kind Regards, Toni and the Team at Pine Discount Quality Furniture

Upholstered bed & mattress.

Queen Willow upholstered bed & pillow top mattress, with 2 free pillows, is what we happily purchased from Janine, who was very informative and friendly, also the store was well organised and clean. The delivery drivers were also very good. Happy with the quality of our guest room addition at a very good price.

Shop LocationWA, Malaga
1 comment
Hi Trev, The Willow deal is definitely a great choice and we are sure that your guest will love you for this, especially choosing the pillow top mattress to go along with it. They may never leave. We hope to serve you again soon. Kind Regards, Toni and the Team at Pine Discount Quality Furniture

Good product for a reasonable price

Very happy with the product (bedroom suite) and the delivery guys were very helpful too. Ladies in the store at Port Kennedy made sure the transaction went smoothly. Will return in the future.

Shop LocationWA, Port Kennedy
1 comment
Hi Joanne, We are so please to hear that your whole shopping experience with us from the instore customer service you received at our Port Kennedy store right to the delivery of your bedroom suite was a smooth and pleasant process. We look forward to seeing you again soon. Kind Regards, Toni and the Team at Pine Discount Quality Furniture

Bedroom package

Great mattress good quality furniture at a great price very happy with our purchase highly recommend this shop to anyone cheap delivery fee

Shop LocationWA, Malaga
1 comment
Hi Alex, Thank you for your positive review regarding the mattress you purchased from us, we are sure you will have years of comfortable sleeps with the mattress. We also appreciate you recommending us, we look forward to serving you again. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Excellent

Me and my partner walked into the store in malaga to look for a bed and straight away the Sovereign king bed caught our eye, Marie came and served us and couldn't be any happier, she was nice and on point. Really good prices on all furniture especially on the bed we bought.

Shop LocationWA, Malaga
1 comment
Hi Frank, Thank you for purchasing your bed with us and the Sovereign is a solid bed that we are sure you will get much use out of it for many years to come. We look forward to serving you again if you decide to add any additions from this range. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Great shop! Would recommend

I recently bought two beds and inner spring mattresses. After spending months looking it was nice to walk in to the store and walk out with what I wanted. Marie was fantastic and not at all pushy. I really liked this because I went in to buy a bed and came out with a bed.

Not like other stores that were pushing me to come out with a whole new house load of furniture.

The quality of the bed and mattress is excellent and the sale prices make it even better. I’ve loved every night sleep since buying my new bed at Pine discount.

Shop LocationWA, Malaga
1 comment
Hi Sam H, thank you for your positive review regarding your whole shopping experience with us, from the Sales service you received to the bed itself. We are sure that you will continue to be happy with your purchased and look forward to servicing you again. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Great mattress & great service

Bought the queen plush pocket spring mattress from the Port Kennedy store. Great mattress and great customer service from Adele. Would definitely shop here again.

Shop LocationWA, Port Kennedy
1 comment
Hi Jjj, We are so happy that you chose to shop with us when looking for your new mattress. With the quality and comfort support our mattresses have we are sure that you will be having many beautiful sleeps for many years to come. We look forward to serving you again soon. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Port Kennedy - Pine Discount

I found the staff friendly and helpful and the product (Bed Set) great quality... What did frustrate me was that once purched the bed set, i couldnt pick it up from the store i bought it from. You would think it would be sent from Perth to its place of purchase. All of which would have saved me a further $70 as i could have picked up locally.

Shop LocationWA, Port Kennedy
1 comment
Hi Lee, Thank you for choosing to shop with us at our Port Kennedy store and we are happy to hear the service you received was friendly and helpful. We hope to serve you again for your next item. Kind Regards, Toni and the Team at Pine Discount Quality Furniture

Good as always

Was some what easy and manageable, instructions were easy to follow we did not need extra help with it thanks our sales assistant lila was friendly and helpful she made our shopping very easy thank you.

Shop LocationWA, Malaga
1 comment
Hi Nada, We are so happy to hear that your whole experience with us was an easy and manageable process with the help of our sales team, we look forward to serving you again. Kind Regards, Toni and the Team at Pine Discount Quality Furniture.

Worth Shopping local ....

Very happy with product and service and prompt delivery when required . Impressed with range and value for money . We are very happy customers again

Shop LocationWA, Port Kennedy
1 comment
Hi Matthew, Thank you for posting your positive review regarding our product and the prompt service you received. We look forward to service you again when you return. Kind Regards, Toni and the team at Pine Discount Quality Furniture

11 Drawer tallboy fits the bill

The customers service over the phone was excellent.
She mentioned the options that were available for the tallboys and apologised for what was mentioned on the website that had changed - very helpful and knowledgeable.
It fitted our designed location and purposes
Will recommend them to anyone.
Rob Cordina

Shop LocationWA, Malaga
1 comment
Hi Rob, Thank you for posting your reviewing regarding the customer service you received over the phone and we are glad we were able to find exactly what you were looking forward. We look forward to serving you again. Kind Regards, Toni and the team at Pine Discount Quality Furniture

Extremely disappointed

Extremely disappointed with pine discount I've been a loyal customer for years and have bought many items from the company, recently I have issues with a senator theatre couch I purchased a few years ago I thought for the first time ever I would try to claim warranty as it was an expensive item & quite obviously faulty.
After being flogged off & dealing with very offish people I was denied any warranty, my family & i are now left without a couch as it's unusable & we cannot afford to buy a new one.
Pine discount had now lost me as a customer & I will never be buying from the company again after the rudeness of customer service & the suppliers!

Shop LocationWA, Kenwick
7 comments
Hi Shell, I am so sorry to hear about the issues you had with your lounge. Could you please provide us with your PSIN number so we can look into this matter for you. Kind Regards, Toni and the Team at Pine Discount Quality FurnitureGood morning, There is a lot more to this case id like to share if you could contact me personally or is there a personal way for me to contact you ? It would be nice to see if these issues could be rectified as I feel like I was unfairly treated and warrant was never going to be honoured from the beginning. ThanksHi Shell, Yes we would like to have your situation looked into and if possible rectified, so if your able to provide your original PSIN number which should be on your Invoice then we will be able to contact you on your information given and go from there. Thank you, Toni from Pine Discount Quality Furniture

Love my new lounge. And the buying process was so easy

Store was well laid out and service was friendly, knowledgeable and prompt. Staff were friendly and will ing to help and advise. I was extremely well satisfied with the service. The delivery guys were great, they set it up and took away all the packaging. Big thumbs up. Well done

Shop LocationWA, Malaga
1 comment
Hi Tania, Thank you for your "BIG THUMPS UP" review regarding the service you received from our instore team right to our delivery team. We strive to provide the best experience for all our customers from start to finish. We look forward to serving you again soon. Kind Regards, Toni and the team at Pine Discount Quality Furniture

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Questions & Answers

Hi. I was going to ask whether you layby and saw a similar question asked years ago. From the response given, I'm going to assume you don't layby, which is a shame for those of us on low incomes that want good quality furniture but don't have the plastic to get it. Would you please consider this option?
1 answer
Hi Fee, Thank you for your enquiry, it is true Lay-by is not a service we can offer. We do, however, have great financial options that allow you to have the furniture you want now and another which is a courtesy and a service we do also offer. This option has special conditions and privileges, if your not ready to take the furniture you want now you can place it on the 'extended order'. If you contact one of our stores our friendly staff will be more than happy to explain in further detail of either option. Kenwick store 08 9459 9992 Malaga Store 08 9248 8898 Port Kennedy 08 9524 5600 Kind Regards, Toni and the team at Pine Discount Quality Furniture

Hi we are after a sofa bed how quickly can you deliver? Thanks Rhonda
1 answer
Hi Rhonda, sorry about my late reply to your question. In regards to how quickly we can deliver, firstly it depends if the item your interested in is in stock, and if so then where you are wanting this item to be delivered, as we have specific delivery days for metro area deliveries. If you would like one of our stores are able to assist you in this area which your more than welcome to call or pop in and try out our sofa bed options and discuss delivery. Kind Regards, Toni and the team at Pine Discount Quality Furniture Kenwick store 08 9459 9992 Malaga Store 08 9248 8898 Port Kennedy 08 9524 5600

Hi , I bought an Oxford queen size bed a few years ago from one of your stores. During a recent house move, I actually displaced the screws for the bed. Any idea if I can get replacement screws?
2 answers
I would contact the store im sure they will be able to get you screws or source them for you. Hope this helps :)Hi Jes, I'm so sorry for the late response on this question our team has somehow overlooked this. I just wanted to make sure you have managed to get your new screw pack for your bed. Many Thanks Nicole

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