Cert IV TAE- Training with NO support ! Overpriced !
I had to contact Pinnacle more than Twenty times to ask about my certificate. There was a delay in grading assessment and tasks, even via email. Even directly email to trainer, I did not get instant reply. This was annoying.
The course fee I paid was not worth the whole experience (close to $3000). Pinnacle really did nothing to help after face-to-face class. I cannot see the value going anywhere. I really did not get my $3000 worth.
The admin and after hours service was Appalling. My first day, I got lost and could not contact Anyone to help...me direct to the Port Melbourne venue. I got directed to some 2 useless teenage girls aka idiots all the way in Arizona who could not do jack apart from "we will leave a message" which I could've done my self. It was an infuriating first day. Also the office hour said they open at 7am and no one was there to answer my call at 7.30am. It was a joke. The post course modules on the online learning program was absolutely appalling. The programming was abysmal, some of the tick boxes did not even work. My correct answers got marked wrong just because of stupid reasons such as I submitted day 9 task to the day 10 box. It was the most frustrating and time wasting online modules that really did not help any learning process, only adding to stress and anger. They should be ashamed for employing such incapable it programmers. I had to repeatedly contact my trainer to override the answers. Definitely the worst online module I've ever experienced. They do not have specific consultation hours and more availability of all TAE trainers. It was difficult to get in touch with anyone from Pinnacle for support after the face-to-face classes were over. Obviously we will have questions after the face-to-face classes! Our teacher also trains somewhere else, which is their right to do so. But in their absence, there should be someone else (a TAE trainer) to help and available at all times. Most of the time we needed help immediately and the only answer was "we will get back to you" which really means nothing. And they never got back to me! I could not get help immediately at all. unfortunately was a waste of money. Would not recommend Pinnacle to anyone!!!
Poor Customer Service
After needing to fly my son interstate booking a airline tickets and a hotel room the course was cancelled. We were notified while he was mid air in the late afternoon 3.08pm via email, leaving no time for us to re-arrange flights and hotels. After a significant financial loss I have been instructed to check their terms and conditions and offered only $150 compensation. I have no issue with the cancelled course my issue however is with the late notification. Extremely poor Customer service.
Pinnacle Safety Training is an industry leader. The training facilitator was an expert in his field and course presentation was interesting and engaging. The Silverwater training Centre is first class. I highly recommend Pinnacle Safety and Training for anyone complying with statutory regulations or enhancing their career.
TAE upgrade - excellent Pinnacle, thank you, couldn't have done it without you!
The trainer was relaxed and confident with relevant and current industry knowledge, making it easy for us to learn and stay focused as all our questions were answered quickly and with relevant explanations. The trainer was professional and very easy to approach. The course was intense but our trainer was thorough and this helped make it manageable. The premises in Melbourne was clean and easily accessible with car parking just around the corner and cafes and good coffee close by. I am very happy I signed up for my course with Pinnacle!
TAELLN411 Online Learning
If you need TAELLN411 before 1 April 2019, consider Pinnacle. Great online trainer (Zoe Chiveron) and assessor (Helen Pentony).
On the web page, it says 'Go at your own pace. Typical duration is 8 hours'. Go at your own pace is correct. Typical duration is 8 hours, not sure what it means. It may mean it takes 8 hours to read through the online materials. But while completing the assessments, you need to go back to the materials, read again and do resarch on the net for more information. Also there is turnaround time with the assessor, so unlikely you can have the statement of attainment in 8 hours !
Allow 2 months to achieve the statement of attainment after enrolment would be a realistic expectation.
I done the Generic Induction standard 11 course at murarrie brisbane, samantha is a very good trainer very helpful I would recommend this course she makes you feel comfortable which is a big thing for me as I hate classroom learning ive always been a bit slow in the classroom doin paperwork and concentrating but she was cool she said if you see any1 who needs help a with the questions or whatever help them out we are working as a group here, thanks samantha and pinnacle murarrie
The angry trainer
I completed a Asbestos training course on Monday and found the course content to be standard but the admin and trainer to be sub standard. The trainer [name removed] is an ex army rent a cop who can't separate his job being a bully with his role as a trainer. There was a mistake made by admin in my enrollment and when I pointed it out to [name removed] he was completely unhelpful and told me if I didn't sort it out that minute he was going to cancel the training that we had driven two hours to attend. Fortunately my manager was with us and we w...ere able to look up the emails sent to Pinnacle and correct their admin staffs mistake. After two apprenticeships and multiple short courses in my career I have never heard a trainer threaten the entire group with "punching on with us" if we didn't do what he said. Look elsewhere for your training, its a competitive market and you can certainly do better pinnacle.
- Verified customer
Worth the time and effort
I've recently Completed Cert IV WHS with trainer, Bob Cullum. He was very patient, knowledgeable and welcoming. The course itself was very informative and interesting. I would recommend this to others who are keen to improve their skills and awareness of WHS.
Questions & Answers
Hi All, I am doing the Online TAE upgrade and am having issues with assessment 6 and 7 has anyone completed these?
I have completed units for the HSR 1&2 can I get RPL for these and complete the last of the units to get my cert IV OH&S?
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