Poor email response and delivery time
Placed my order for a Bafang Motor and battery after confirming that they had stock. Paid by direct deposit and then found out two days later that there was no more stock. After 5 weeks I am still waiting. Send regular emails to enquire and don’t get a response. Not impressed
Best bike I have ever had
I spent months looking around for a e bike and finally got one from pirez. Bought the best one they had 18 months ago and it works better then ever. They helped me with every question and concern that I had. I highly recommend pirez to anyone thinking about a e bike.
I wish could give a minus 5 rating
I wish could give a minus 5 rating.
Tried calling both of their numbers for 2 days, both their local and international numbers, and they finally got back to me.
I asked about the seat height on their fat albert as i didnt want to spend thousdands on a bike and then find its too high for my wife.
No worries, the mechanic will be in today and we will get the measurement to you "sir".
We guess what? Silence.
Why would anyone do business with a business like this?
This was only an enquiry for a sale, what would happen if I had paid them money? Would they ever answer the phone then? Who knows but wont give them a chance.
- Verified customer
Professional local custom electric bike dealer
I was provided with great service by Pirez electric bikes. Stacey always contacted back and replied emails/ebay messages. They sell from small products like cables to various conversion kits up to complete custom e-bikes. They know what really works and gave excellent suggestion for my requirements.
I bought my own bike urban X2 from Reid cycles and 21ah 36V battery from another supplier and they were happy to install it for me with Bafang 350w motor which was on special so it was a really great bargain. The installation was absolutely profes...sional done. All the cables were neatly channelled and there is no loose cable anywhere and break and gear sensors were rightly positioned and fixed tightly so that they don't move at all. I have been riding my bike through all the bumps and the system has not missed one bit yet. They know what are the best settings for each kind of motor and I get excellent assist while riding and I do not think I need to re-program the motor. They gave me the bike on the date promised. I will definitely recommend Pirez especially if you are looking into fast custom bikes. I would suggest get a converted bike rather than the big brand bikes as these cost half the price with more power, speed and longer range. I might get my mountain bike converted too sometime in the future as I am really enjoying the e-bike mode as I can now think of longer distances. I ride from point cook to docklands VIC three times a week and it's been a really great experience. However, I must clarify that I have not experienced any issues yet hence I cannot comment how Pirez eletric are with their warranties and after sales services. I hope they will help and honour the warranty rather than being dud :) Honestly, glance into their e-bay or online website to see if a product suits your need before looking elsewhere.
- Verified customer
You chose your bike, they make it amazing
I spent 6 months researching e-bikes, reading blogs, thinking about those cheap Chinese bikes with hub motors, looking at all my options knowing I had really nice tax return coming. It wasn't until I came across an e-bike user on his sixth e-bike that he convinced me that the best option out there is a 1000W Bufang BBSHD mid motor running with a 52v battery. He did the China thing and it broke. He tried various other options. No good. So I looked for this motor and Pirez was the only Australian answer.
The website looked professional and they...seemed to have a large catalog of bikes available. Then I realised they actually will source a bike for you. Then I got my tax cheque and I knew I wanted a gravel bike... I emailed them a few times and every e-mail was answered within a business day. I requested the Reid Granite 2.0 but Reid sold out. Then I found the Polygon Bend RV from bicycles online. At first I was put off by them never answering their phone, but Stacey returned every call within the hour. I told her the bike I wanted and she was able to secure it. Let me tell you about fantastic customer service from what seems like a team of three people. I paid for the bike and kit on Friday. Tuesday the technician had my bike, was building it, and rang me to over some concerns I had. (I know nothing about bikes). He eased my concerns and at no stage did I feel like he was trying to get me off the phone. It felt like he could have talked to me for hours. The express shipped it with TNT and by Friday I had my bike. One week turn around.
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