Missing flue kits
Short changed two flues and accessories . Poor customer service . Blamed us for 'throwing 'the items out . Be very careful when ordering online . Request a goods inventory list on delivery .
I had one of these stoves installed via our local dealer and had 5 months of stress with the stove due to excessive smoking.
It turned out the small instruction manual supplied with the stove was for an "old model" and that the operating instructions were not applicable.
I find it bizarre that any manufacturer or supplier doesn't update instruction manuals when they change their product - a $10K stove, a new instruction manual ... ? $5 ??
I feel that if a more comprehensive and model appropriate instruction manual had been provided, I could have been saved 5 months of nuisance and bother, and the guy from Pivot could have been saved a long drive to visit me and sort out the problems I was having.
Also, their local distributor had no idea about how the new model worked.
They mean well but are just disorganised
I ordered an Eco Fan from their web site and paid on line: nothing to say the item was out of stock, Three days later they phone to tell me this, delivery would be "about two weeks". Long story short ... many emails and phone calls later it finally arrived, Would have been much quicker and cheaper to have purchased direct from USA.