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PJ Burns

PJ Burns

4.5 from 41 reviews

Reviews

3.4

8 reviews
5
(4)
4
(0)
3
(1)
2
(1)
1
(2)
  • Build Stage
  • Customer Service
    2.4 (5)
  • Site Admin
    2.6 (5)
  • Timeliness
    2.2 (5)
  • Structural Integrity
    2.5 (4)
  • Plumbing & Waterproofing
    2.2 (5)
  • Electrical & Lighting
    3.2 (5)
  • Flooring
    2.8 (5)
  • Transparency
    2.2 (5)
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Ben

BenSouth East Queensland, QLD

  • Verified customer

Poor aftersales service with no responsibility taken for poor work.

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
mark

markSouth East Queensland, QLD

  • Verified customer

Very poor after sales service, take no responsibility for their own product and clearly cant read there own plans.

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Rawlo

RawloSouth East Queensland, QLD

  • 2 reviews
  • 4 likes
  • Verified customer

Terrible experience, horrible communication and after sales care

published
Customer Service
Transparency
Site Admin
Timeliness
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2019
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  • Verified customer

A beautiful Hamptons style home at the Point in Hervey Bay !!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2019
TGB

TGBSouth East Queensland, QLD

  • 2 reviews
  • 6 likes
  • Verified customer

Problems from start to finish with appalling customer service

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2018
  • Verified customer

Exceptional Build

published

We would like to thank the owners, staff and contractors at Hervey Bay for their professionalism and friendliness. We were always made to feel very welcome. Their assistance in helping 'first time builders in 40 years' was invaluable. We had so many positive comments from different people regarding how quick and diligently the contractors worked. The site was always left clean and tidy. The build was well organised and progressed very quickly. We were always informed what was happening next. We are especially pleased with the brickwork. Thank you PJ Burns for our wonderful home! We are thrilled!

Build StagePost-Construction
Kristy

KristyCoorparoo

  • Verified customer

Quality build with efficient service

published

If you’re thinking of building on the Sunshine Coast then call PJ Burns. From start to finish the service was excellent. In particular, Sarah Burns made life so so easy. She is efficient and always so happy to help. The quality of our new home is fantastic. Even after the build they were happy to come back and fix little things as I noticed them. I would highly recommend PJ Burns if you want quality and amazing service.

Build StagePost-Construction
Liv

LivSouth East Queensland, QLD

  • 10 reviews
  • 3 likes
  • Verified customer

"We can't imagine building with anyone else"

published

We first approached PJ Burns before we had even purchased our block of land! They offered advise and great customer service from the very first day.

Though our block was not an easy block to build on, they always kept us up to date with the progress of the build and answered any questions we had.

The house is beautiful and the attention to detail is incredible.

We can't imagine building with any another company after this amazing experience we have had with them.

A massive thank you to Courtney, Swanny, Chris, Amanda, Sarah, Lynda and your team for all of your hard work!

Build StagePost-Construction
See all PJ Burns reviews

Questions & Answers

TGB

TGBasked

Is anyone else having issues getting their 12 month rectification works completed? Every maintenance manager seems to leave PJs before our house issues are rectified leaving us with unmonitored emails (black holes) and lots of hand balling in their office.

2 answers
TGB
TGB

Thought it worth providing an update... the latest excuse from their maintenance manager is they are too busy and don't have enough resources. He also blames his trades and/or lack of people available to complete the jobs. Not sure how this helps me. They spruked wanting to build more custom designs when they signed us up but it would appear anything outside their standard range is a problem for them.

Gary H.
Gary H.

Hey TGB..... yes i am having issues with PJ myself.... not happy with the bully boys in the office at all.

TGB

TGBasked

Is anyone else having issues getting their 12 month rectification works completed? Every maintenance manager seems to leave PJs before our house issues are rectified leaving us with unmonitored emails (black holes) and lots of hand balling in their office.

2 answers
Gary H.
Gary H.

Hey ..... like to know more about PJs as i am almost at handover but things not built to plan or specs

TGB
TGB

We have had numerous maintenance managers as their staff turnover is high. Each new manager wants to start the investigations from scratch. The latest tactic is telling us that they dont believe it is a warranty issue despite all previous maintenance staff agreeing it is. They are now saying they are getting another opinion on our issues. From who..... another stall perhaps....

PLM

PLMasked

Hi.

My mother wants to build a big single story house (around 400-500 sqm) which has a parent retreat with kitchenette.

Would you do a custom design/building?

Cheers,
Boram.

1 answer
PJ Burns
PJ Burns B.PJ Burns

Hi Boram,

Thanks sincerely for your enquiry.

Of course we can help out with a custom design. Would you like to contact me at hello@pjburns.com and I can chat to you further about your requirements and location of the build?

Also check out the Gemini 378 on our website. It might have some of the features you are looking for.

Kind regards,

Courtney Burns

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