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PJ Group Roof Restoration
- Verified customer
What a mistake!!
Paid this company to fix leaking roof and paint he used wrong colour He also neglected to fix the broken tiles or put breather holes in. Now have mouldy ceiling
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JohnSouth East Queensland, QLD
- Verified customer
Highly recommended
Excellent job done on our roof and down pipes by the PJ Group. Very professional tradesmen and the finished job looks amazing. All the gutters done as well including gutter guard. Highly recommended.
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Review collected in partnership with PJ Group
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customer service
Can I take this opportunity to thank you and all the PJ group staff for a exceptionally professional job on our house, I don’t normally give feedback however on this occasion it would be wrong not too. Right from Peter’s first visit the level of customer service has been exceptional,
Your boys turned up on time, introduced themselves with a hand shake and answered all our stupide questions politely. Their work ethic was a credit to Peter and the PJ group. We’ve had a few tradies at our house over the last few weeks renovating bathrooms and with...Read more
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Review collected in partnership with PJ Group
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SpringSouth East Queensland, QLD
- 2 reviews
Disappointing company to deal with - steer clear at all costs
Booked these people to repaint our roof, it was a big job and they took forever to schedule.
We finally decided to give them a miss and cancel the but they refused to refund our deposit.
Peter Fraser called me in a most aggressive way threatening legal action even though they held and retained our deposit. I told him to keep the money and tell me face to face if he had a problem. Typical bully boy tactics on the phone.
My experience with them was not nice and I ended up getting a very professional job done for well less than their price including the lost deposit.
Could not recommend their services.
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ExasperatedSouth East Queensland, QLD
- 2 reviews
Unprofessional, patronising and sexist
I paid a deposit on 12/4/19 for roof and gutter repair. It was part of a renovation of my house to sell it. I was advised work would begin in about 4 weeks. After 4 weeks I rang the office every week and was advised they were running behind because it was windy. I was then contacted by the office staff and advised that instead of using scaffolding they were going to use a harness. After me ringing weekly through May and beginning of June and being stalled, Peter Fraser, owner of the company called me on 13/6/19. He said that he did not ha...Read more
ve any staff able to do the job because they were worried about the slope of the roof. He said they would not be going ahead with the job. I said, "you could have told me this 8 weeks ago when you accepted the deposit. The slope on my roof hasn't changed". He raised his voice and shouted at me, "EXCUSE ME! I am doing you the courtesy of telling you myself and not getting one of my office girls to call you". I said, "don't you EXCUSE ME. It is now 2 months later". He repeated, "Excuse me, I am telling you we can't do the work. There are plenty of other roofing companies out there". I now have the ceiling plastered and painted because the painters were due to start work 10/6/19 and that was well after the roof should have been repaired. I just have to hope it doesn't rain. I now have to organise another roofer which will stall putting my house on the market. I believe that Peter Fraser underquoted and therefore did not want to do the work. He originally talked about scaffolding but then they were trying to do the job with a harness and none of his staff wanted to do it. It grates me when I hear his voice on the radio describing himself as an honest, reliable tradesman. Peter Fraser is a chauvinistic man who refers to female colleagues as office girls. He is not reliable and he shouts at customers. I would steer clear of this company.Similar opinion? Write a review on ProductReview.com.au!
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