Avoid This Company!!!
We are devastated to have had an extremely bad experience with Peter and the PJ Pools team. We signed a pre-works contract with Peter to receive new pool documentation including engineering and soil tests. Since making payment Peter has ghosted us - numerous calls, emails and text messages go unanswered. We are now into the 4th month and have not received our required documentation. The promised date for our pool build commencing has come and gone - with nothing to show. We have now sadly accepted that we made a terrible mistake engaging t...he PJ Pools team and have given up any hope of receiving return communication from Peter. We have lost the money paid, and have had to begin the entire process again with another company. We have lodged a case with the Domestic Building Dispute Resolution Victoria, with the hope this company will at some point be brought to justice. But would like to warn other potential customers to avoid this company at all costs. We can only now wish someone had given us this advice!
OK at first,the construction of the pool went fairly smoothly despite them forgetting to include a ledge seat ,which was add on later.The construction Forman was never on site to supervise trades,the hand over of the pool was almost non existent and later on when we had a problem with coping tiles coming loose they were a nightmare to deal with.Ended with Consumer Affaires involment,They problem was finally fixed.We now have another problem with pool filter bursting & flooding neighbors backyard,but after many phone calls &emails,no response !
Also friends of ours who had there pool built by them and recommend they,also had similar dealings when they had a problem.
My advice ,keep away from them and do your research
Would strongly recommend avoiding the engagement of pj pools for the construction of your pool for the following reasons:
Planning - Poor. Inattention to soil classification and site details. Did not take into account client's concerns/request regarding construction in reactive soils.
Management of sub contractors - Poor care to aesthetic detail
Communication - Poor communication with customer post commissioning of pool regarding evolving major structural pool faults.
Honouring of warranty - Poor. Declined to participate in the hono...uring of their responsibilities regarding product issues eg delaminating of quartz pool lining Demonstrated a total lack of care towards their customer and are a poor reflection on the pool and spa industry.
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