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Planet Shoes
Beware extremely outdated returns policy
Beware that if you buy something on sale from their website (which is a large proportion of what is available) you cannot return it for a refund only store credit. These items are not marked "final sale" or anything transparent like that, just ordinary sale items that you would be able to return for a full refund in basically any other store. I also agree with other reviews that the Planet Shoes brand is not as good quality or as supportive for your feet as they once were. I haven't had anything fall apart on me but have had to look to other brands for decent support and cushioning.
- 3 reviews
Poor quality and customer service
I bought a pair of super comfortable Planet "Town" boots at a DJs store. Within days of wearing the boot, one of the snaps on the ankle strap fell off. Shoe repairers advised they could not fix it without a completely new snap. Omni Footwear were unhelpful, advising they didn't know where to get a simple snap and fobbed me off, back to DJs who were unable to help further. Customer service all round was poor with no one willing to take responsibility. Will not buy from any of these suppliers again.
- 3 reviews
- 1 like
Broken sandals after a couple of wears
Broken sandals after a couple of wears. Shoes bought in Melbourne whilst on holiday I Emailed customer service on April 22 with photos and a copy of bank statement. No response. Disgusting quality and customer service.
I am sorry to see this here -I realise a lot of time has passed, but if you would like to email service@omnifootwear.com.au with the details we would very much like to address this for you?
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Details
| Category | Online Shops and Footwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Variety of Labels |
| Buy Now, Pay Later Options | ZipPay / ZipMoney |
| Type of Footwear Offered | Casual & Dress Shoes |
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We have a clear and generous returns policy - it is not hidden. The customers who tend to have issue with it are generally those that haven't read it prior to purchasing. We offer store credit, no exp...
Read moreiry, or exchange on ALL purchases (excluding Final Sale), and we refund full price purchases. It is not a consumers right to have their purchase, full price or not, refunded. We have incorporated a range of materials and price points into our offering, in an attempt to have something for everyone at different price points. This does mean that some of the less expensive items will not have the same features and comfort.