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Planet Shoes

Planet Shoes

2.8 from 33 reviews · View Statistics
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Listing monitored by Planet Shoes

Reviews

1.5
4 reviews
5
(0)
4
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3
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2
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Beware extremely outdated returns policy

published

Beware that if you buy something on sale from their website (which is a large proportion of what is available) you cannot return it for a refund only store credit. These items are not marked "final sale" or anything transparent like that, just ordinary sale items that you would be able to return for a full refund in basically any other store. I also agree with other reviews that the Planet Shoes brand is not as good quality or as supportive for your feet as they once were. I haven't had anything fall apart on me but have had to look to other brands for decent support and cushioning.

Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Planet Shoes
Planet ShoesPlanet Shoes
Rose L
Rose LSouth East Queensland, QLD
  • 3 reviews

Poor quality and customer service

published

I bought a pair of super comfortable Planet "Town" boots at a DJs store. Within days of wearing the boot, one of the snaps on the ankle strap fell off. Shoe repairers advised they could not fix it without a completely new snap. Omni Footwear were unhelpful, advising they didn't know where to get a simple snap and fobbed me off, back to DJs who were unable to help further. Customer service all round was poor with no one willing to take responsibility. Will not buy from any of these suppliers again.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Michelle
Michelle
  • 7 reviews
  • 9 likes

Refused to change size of $150 shoes as I didnt have the box

published

Bought boots and shoes, $150. When they arrived they were a small fit but thought they might be ok! Second time trying them, only 4 days later, it was obvious they would be really uncomfortable. Emailed them but was informed that as I had gotten rid of the box they wouldnt change them. Ive spent so much money on Planet Shoes and they now ignore my emails. Never again!

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Sam H
Sam HSydney, NSW
  • 3 reviews
  • 1 like

Broken sandals after a couple of wears

published

Broken sandals after a couple of wears. Shoes bought in Melbourne whilst on holiday I Emailed customer service on April 22 with photos and a copy of bank statement. No response. Disgusting quality and customer service.

Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Planet Shoes
Planet ShoesPlanet Shoes

I am sorry to see this here -I realise a lot of time has passed, but if you would like to email service@omnifootwear.com.au with the details we would very much like to address this for you?

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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsZipPay / ZipMoney
Type of Footwear OfferedCasual & Dress Shoes
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