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Planet Shoes
- 11 reviews
- 11 likes
No. Refund
After trying a pair that was from their online store, with 25% off for a special, and they did not fit, they will not refund.
They were over $100, and they only give a store credit. No where does it tell you when buying that there is a store credit only. You have to source their refund policy and it is written there in small print. Buyers beware.
As I said. No refund. There is nothing generous about that. Anything on special should have a declaration clearly stating no refund, credit only. That then, is a very generous policy
- 2 reviews
Extremely disappointed, didnt even want to give one star!
expensive pair of shoes expecting quality. Less than 3 months of wearing they were falling apart. They didnt even attempt to resolve the issue instead they did nothing but discard me. Wether this was last week or last year the fact they disregarded any correspondence or explanation was disgraceful
The boots were purchased some 7 years ago, please don't misrepresent the situation.
These shoes are on websites available NOW you said you haven't sold them for 5 to 6 years! The fact is they are very much readily available. Dont try to put this on me. Wether it was 1 year ago 2, 4 5 or whatever you did nothing about it at all.
- 3 reviews
- 1 like
Broken sandals after a couple of wears
Broken sandals after a couple of wears. Shoes bought in Melbourne whilst on holiday I Emailed customer service on April 22 with photos and a copy of bank statement. No response. Disgusting quality and customer service.
I am sorry to see this here -I realise a lot of time has passed, but if you would like to email service@omnifootwear.com.au with the details we would very much like to address this for you?
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Details
| Category | Online Shops and Footwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Variety of Labels |
| Buy Now, Pay Later Options | ZipPay / ZipMoney |
| Type of Footwear Offered | Casual & Dress Shoes |
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Hey Chris, we are sorry to hear your disappointment with our returns policy - it is in no way hidden or fine print and it is the customers responsibility to familiarise themselves with the returns pol...
Read moreicy before purchasing to decide whether to purchase. We have a very generous returns policy, allowing sale items to be returned for an exchange or online credit with no expiry. Thank you