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Planet Shoes

Planet Shoes

2.7 from 38 reviews · View Statistics
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RS8573
RS8573Daylesford
  • 20 reviews
  • 7 likes

A once great shoe company…

published

I’ve got a wardrobe full of planet shoes. I’ve been buying them for nearly a decade. But the honeymoon is over. Recently the quality had been falling, sizing has become inconsistent, and their new website is a huge step down from their previous one.
It’s just not worth the risk and effort when half the time the shoes don’t fit and they won’t refund - only store credit! Off to find a new staple.

Product Quality
3/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
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Browser333
Browser333Metropolitan Adelaide, SA
  • 7 reviews
  • 3 likes

Wow what a downhill slide for this once good shoecompany

published

So order shoes and a week later say whoops sorry, took your money said the shoes were there but no can do

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Maggie
MaggieSouth East Queensland, QLD

Expensive sandals I can't wear much

published

I bought a pair of old lady sandals but the straps are mostly synthetic as is the lining ang they are extremely uncomfortable.

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Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
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Chris
ChrisMetropolitan Adelaide, SA
  • 11 reviews
  • 11 likes

No. Refund

published

After trying a pair that was from their online store, with 25% off for a special, and they did not fit, they will not refund.
They were over $100, and they only give a store credit. No where does it tell you when buying that there is a store credit only. You have to source their refund policy and it is written there in small print. Buyers beware.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Planet Shoes
Planet ShoesPlanet ShoesSend a private message
Chris
Chris

As I said. No refund. There is nothing generous about that. Anything on special should have a declaration clearly stating no refund, credit only. That then, is a very generous policy

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Anne B.
Anne B.Metropolitan Adelaide, SA
  • 6 reviews

Expensive nasty shoes

published

I purchased a pair of Whirl (they said Planet) but they are not usual Planet quality. They don't ha e the Planet logo on the bottom. I really wished I had read these reviews before I pressed pay! I received an email from someone called Kate North asking if I was pleased with my purchase. I said "no" and I would be buying from Brand Direct in the future. Then I get an email back accusing me of being offensive. I was only being honest. I rang both telephone number in email and both said " this mailbox is full". This all smacks of dodgy to me and I won't be buying anything from these guys. Buyers beware!!!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Planet Shoes
Planet ShoesPlanet ShoesSend a private message
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Bobbit
Bobbit
  • 2 reviews

Extremely disappointed, didnt even want to give one star!

published

expensive pair of shoes expecting quality. Less than 3 months of wearing they were falling apart. They didnt even attempt to resolve the issue instead they did nothing but discard me. Wether this was last week or last year the fact they disregarded any correspondence or explanation was disgraceful

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Planet Shoes
Planet ShoesPlanet ShoesSend a private message

The boots were purchased some 7 years ago, please don't misrepresent the situation.

Bobbit
Bobbit

These shoes are on websites available NOW you said you haven't sold them for 5 to 6 years! The fact is they are very much readily available. Dont try to put this on me. Wether it was 1 year ago 2, 4 5 or whatever you did nothing about it at all.

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Charlie
CharlieGreater Melbourne (Inner), VIC

I'm really disappointed

published

I paid $170 for boots which I assume were leather however I've had them maybe 2 months and they are already peeling at the front on the toe . Not happy!!!

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Planet Shoes
Planet ShoesPlanet ShoesSend a private message

Please email service@omnifootwear.com.au with details of the boot and purchase so as we may assist.

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So Disappointed...

published

Planet Shoes have long been my favorite most comfortable shoes...but the last 3 pairs no longer fit as well as they used to and literally fell apart in the sole and stitching in less than 3 months wear. They lack the old comfort and I will never waste my money on these shoes again.

Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Planet Shoes
Planet ShoesPlanet ShoesSend a private message

We are disappointed to see this - we stand by our product, and would always ask if you have any issue that you contact us so it can be resolved. If you would like to email service@omnifootwear.com.au we would be happy to address this for you.

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Not made to last

published

I bought a pair of leather boots. The rubber (not sure what it is made of) sole began to deteriorate. I took it to a cobbler who said they were not repairable due to the last not going under the boot.

So I have a perfectly good leather upper and cannot repair the boot. Certainly not saving the planet by making shoes that are unrepairable.

Incentivised Review No
Return Claim MadeNo
Sizing True to size
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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsZipPay / ZipMoney
Type of Footwear OfferedCasual & Dress Shoes
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