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After trying a pair that was from their online store, with 25% off for a special, and they did not fit, they will not refund.
They were over $100, and they only give a store credit. No where does it tell you when buying that there is a store credit only. You have to source their refund policy and it is written there in small print. Buyers beware.
Cheaply made shoes with very inflated price tag
Their boots are very lightweight made with very thin leather covering a synthetic shoe body. I have worn the Maddy boot for a couple of years and the toe has just ripped finally revealing what I had suspected all along was underneath. They are NOT the best boots and NOT AT ALL worth the price they charge for them. For around $200 usually you can buy very good quality boots/shoes. These are nowhere near being 'very good quality' but are passable. The fit is not snug and feels like they've modelled them on something other than a foot.....cannot q...uite explain or account for it but if you've ever tried them on you will know what I mean! I just bought another pair-Punter-because I'm a sucker for that kind of style boot and they are very hard to come by in Australia. Considered returning them.....but will maybe keep them. Have not fully decided yet. Also the Maddy I had to get a size 10 to fit my foot so ordered the same in the Punter. This time it's too big...so seems inconsistent sizing across the styles. Or my foot has shrunk:'D I don't recommend buying Planet. But if you do..this type of experience is definitely what you'll get!
Quality has dropped
I’ve been buying planet shoes boots for a few years now. They don’t last as long as they used to and a pair of boots I bought to replace a pair the dog chewed are literally different sizes even through they’re marked as the same size.
I'm really disappointed
I paid $170 for boots which I assume were leather however I've had them maybe 2 months and they are already peeling at the front on the toe . Not happy!!!
Beware extremely outdated returns policy
Beware that if you buy something on sale from their website (which is a large proportion of what is available) you cannot return it for a refund only store credit. These items are not marked "final sale" or anything transparent like that, just ordinary sale items that you would be able to return for a full refund in basically any other store. I also agree with other reviews that the Planet Shoes brand is not as good quality or as supportive for your feet as they once were. I haven't had anything fall apart on me but have had to look to other brands for decent support and cushioning.
Poor quality and customer service
I bought a pair of super comfortable Planet "Town" boots at a DJs store. Within days of wearing the boot, one of the snaps on the ankle strap fell off. Shoe repairers advised they could not fix it without a completely new snap. Omni Footwear were unhelpful, advising they didn't know where to get a simple snap and fobbed me off, back to DJs who were unable to help further. Customer service all round was poor with no one willing to take responsibility. Will not buy from any of these suppliers again.
Sort of Ok
I bought a pair of leather boots, wanting style, quality and comfort, I think all I got was style.
They look nice but don't seem very strong for leather. They have a flimsy light feel. After a couple days wearing they are already getting a crease across the toe area. It has nice soft padding across the back of the heel so no blisters.
It has good padding support around the heel but doesn't have any padding around the ball of the foot and the inner sole around the front feels thin and hard and not soft and padded like the back. Doesn't have ...enough cushioning and it felt hard when walking. Not very comfortable for me. Feel these shoes are overpriced for what you get and am not sure that they will last very long. Overall has a nice style, but not enough comfort and strength. These boots are sort of ok, but not exactly what I want. Don't think I'll buy any shoes from this brand again.
Planet shoes seem to have changed
I purchased a new pair of my favourite brand of shoes "PLANET" just recently.
Sadly the foot bed inner sole is not longer like it used to be and the very reason I have stayed loyal to this brand over the Years. I am disappointed with the newer foot bed it is no longer as resilient as it used to be. It used to have the most amazing cushioning which made you feel like you were walking on a cloud. Now when you press it, it seems thin and it feels like you are walking on a hard floor and no longer has that quality cushioning that was so comfortable. It is a shame that is has changed.
Not made to last
I bought a pair of leather boots. The rubber (not sure what it is made of) sole began to deteriorate. I took it to a cobbler who said they were not repairable due to the last not going under the boot.
So I have a perfectly good leather upper and cannot repair the boot. Certainly not saving the planet by making shoes that are unrepairable.
I have worn planet shoes for years and I was very happy with my shoes but have found them to be inconsistent with sizing and not value for dollar. I have reverted back to a $25 sandals and my feet are much happier. I wont be buying them again, think before spending you money
Inventory does not match website
Online order - I found three shoes on sale that I wanted to purchase - over $380 worth of product. Ordered online and everything went through ok. I received an email stating one pair was out of stock and received an apology that the online order went through but due to an issue with inventory they were unable to provide my product. This was very disappointing but not a huge problem because I was happy they notified me and refunded me so quickly - they did notify me in a very reasonable timeframe however it should not have happened. Their packin...g and delivery timeframe is pretty poor. Be mindfull that if a product is showing as "in stock" on their website it may not be the case. Also, don't expect a normal online delivery timeframe as this company is quite slow. We'll see how they fit when they finally get here...
Not as good as use to be
I have worn Planet Shoes for years but have noticed the last 2 years, quality is not like it use to be. I now only pick them up on sell-out, as that is the price I think they are only worth now. They don't tend to last like they use to, so no use spending $150-$220 & they only last one season, like happened to me with two lots of winter boots from Planet. Shame as their footbed is like no other, especially since I've had a lot of back surgery.
Don't contact us!
Planet ladies shoes. Jess. Nearly unbearable to wear when new.. Hard heavy and inflexible on the feet. Worn in now.. heavy and hot to wear. Sent email to Planet suggesting somebody should wear a pair for the day to test them. No customer service.
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|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||ZipPay / ZipMoney|
|Type of Footwear Offered||Casual & Dress Shoes|
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