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Planet Shoes

Planet Shoes

2.7 from 37 reviews · View Statistics
See the Best Footwear Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
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RS8573
RS8573Daylesford
  • 20 reviews
  • 7 likes

A once great shoe company…

published

I’ve got a wardrobe full of planet shoes. I’ve been buying them for nearly a decade. But the honeymoon is over. Recently the quality had been falling, sizing has become inconsistent, and their new website is a huge step down from their previous one.
It’s just not worth the risk and effort when half the time the shoes don’t fit and they won’t refund - only store credit! Off to find a new staple.

Product Quality
3/5
Shipping
4/5
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Browser333
Browser333Metropolitan Adelaide, SA
  • 7 reviews
  • 3 likes

Wow what a downhill slide for this once good shoecompany

published

So order shoes and a week later say whoops sorry, took your money said the shoes were there but no can do

Product Quality
1/5
Shipping
1/5
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Maggie
MaggieSouth East Queensland, QLD

Expensive sandals I can't wear much

published

I bought a pair of old lady sandals but the straps are mostly synthetic as is the lining ang they are extremely uncomfortable.

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Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
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nicola
nicolaPerth, WA
  • 4 reviews
  • 3 likes

My favourite brand of comfort shoes

published

First bought planet shoes 15 years ago since then they have become a fashionable shoe not just a comfort shoe ,must have over 15 different styles for summer and winter they are my go to shoes

Product Quality
5/5
Shipping
4/5
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Linda I.
Linda I.Wide Bay-Burnett, QLD

Love Planet Shoes

published

They are the only make that I buy now, always comfortable from the start. I am recovering from a hip replacement and I find Planet Shoes supportive and easy to walk in.

Product Quality
5/5
Incentivised Review No
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Chris
ChrisMetropolitan Adelaide, SA
  • 11 reviews
  • 11 likes

No. Refund

published

After trying a pair that was from their online store, with 25% off for a special, and they did not fit, they will not refund.
They were over $100, and they only give a store credit. No where does it tell you when buying that there is a store credit only. You have to source their refund policy and it is written there in small print. Buyers beware.

Product Quality
3/5
Incentivised Review No
Planet Shoes
Planet ShoesPlanet ShoesSend a private message
Chris
Chris

As I said. No refund. There is nothing generous about that. Anything on special should have a declaration clearly stating no refund, credit only. That then, is a very generous policy

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maddy
maddyGreater Melbourne (Inner), VIC
  • 3 reviews

Sole split on two pairs of ankle boots

published

First of all I absolutely love the style of planet ankle boots
While my complaint was from some time ago I feel compelled to write of my experience
I had two pairs of planet ankle boots ,,loved them unfortunately both pairs split on the sole of the boots in exactly the same place I took them back to the shop where they were purchased the shop assistant was rude and told me it must be the way I bend in my shoes ,they did keep the shoes and one of your reps viewed them ,I received a measly 50 credit !!
Now reading some of these reviews i am obviously not the only one
My target boots have outperformed your expensive boots
Honestly don’t bother with this company regardless of how much you love the look of them

Product Quality
1/5
Incentivised Review No
Planet Shoes
Planet ShoesPlanet ShoesSend a private message
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Michelle1180
Michelle1180Perth, WA
  • 17 reviews
  • 8 likes

Can’t live without them.

published

Any other work shoes I’ve bought have only lasted a couple of months max before the heels wear off, they would also be painful and rub my toes, even the brands that are designed for wide feet. Planet shoes are the only ones that don’t rub and I’m still wearing the same pair I bought a year ago with no heel damage so they are definitely value for money. I’m usually a 9.5 and I get a 10 in these so they are mostly true to size. Everyone I work with also wears Planet shoes because they are the only ones that last and are so comfortable to be in all day.

Product Quality
5/5
Incentivised Review No
Planet Shoes
Planet ShoesPlanet ShoesSend a private message

Thank you for taking the time to leave us a 5 star review! We love helping customers be comfortable all day!

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Sam C
Sam C
  • 2 reviews
  • 1 like

So comfortable

published

I’ve had neuromas on my feet for 8yrs, bought a pr of Pl Earth sandals, walked home and have had none of my daily foot pain when wearing these.
Went back to shop next day and got a 2nd pair, am very happy with my purchases, so comfortable, it is a joy not to have constant pain

Incentivised Review No
Return Claim MadeNo
Sizing True to size
Planet Shoes
Planet ShoesPlanet ShoesSend a private message

Hi Sam - we are so glad to hear you are happy and your feet are comfortable. All the best

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Anne B.
Anne B.Metropolitan Adelaide, SA
  • 6 reviews

Expensive nasty shoes

published

I purchased a pair of Whirl (they said Planet) but they are not usual Planet quality. They don't ha e the Planet logo on the bottom. I really wished I had read these reviews before I pressed pay! I received an email from someone called Kate North asking if I was pleased with my purchase. I said "no" and I would be buying from Brand Direct in the future. Then I get an email back accusing me of being offensive. I was only being honest. I rang both telephone number in email and both said " this mailbox is full". This all smacks of dodgy to me and I won't be buying anything from these guys. Buyers beware!!!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Planet Shoes
Planet ShoesPlanet ShoesSend a private message
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Bobbit
Bobbit
  • 2 reviews

Extremely disappointed, didnt even want to give one star!

published

expensive pair of shoes expecting quality. Less than 3 months of wearing they were falling apart. They didnt even attempt to resolve the issue instead they did nothing but discard me. Wether this was last week or last year the fact they disregarded any correspondence or explanation was disgraceful

Product Quality
1/5
Incentivised Review No
Planet Shoes
Planet ShoesPlanet ShoesSend a private message

The boots were purchased some 7 years ago, please don't misrepresent the situation.

Bobbit
Bobbit

These shoes are on websites available NOW you said you haven't sold them for 5 to 6 years! The fact is they are very much readily available. Dont try to put this on me. Wether it was 1 year ago 2, 4 5 or whatever you did nothing about it at all.

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Charlie
CharlieGreater Melbourne (Inner), VIC

I'm really disappointed

published

I paid $170 for boots which I assume were leather however I've had them maybe 2 months and they are already peeling at the front on the toe . Not happy!!!

Product Quality
2/5
Incentivised Review No
Planet Shoes
Planet ShoesPlanet ShoesSend a private message

Please email service@omnifootwear.com.au with details of the boot and purchase so as we may assist.

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Beware extremely outdated returns policy

published

Beware that if you buy something on sale from their website (which is a large proportion of what is available) you cannot return it for a refund only store credit. These items are not marked "final sale" or anything transparent like that, just ordinary sale items that you would be able to return for a full refund in basically any other store. I also agree with other reviews that the Planet Shoes brand is not as good quality or as supportive for your feet as they once were. I haven't had anything fall apart on me but have had to look to other brands for decent support and cushioning.

Product Quality
3/5
Incentivised Review No
Planet Shoes
Planet ShoesPlanet ShoesSend a private message
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Rose L
Rose LSouth East Queensland, QLD
  • 3 reviews

Poor quality and customer service

published

I bought a pair of super comfortable Planet "Town" boots at a DJs store. Within days of wearing the boot, one of the snaps on the ankle strap fell off. Shoe repairers advised they could not fix it without a completely new snap. Omni Footwear were unhelpful, advising they didn't know where to get a simple snap and fobbed me off, back to DJs who were unable to help further. Customer service all round was poor with no one willing to take responsibility. Will not buy from any of these suppliers again.

Product Quality
1/5
Incentivised Review No
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So Disappointed...

published

Planet Shoes have long been my favorite most comfortable shoes...but the last 3 pairs no longer fit as well as they used to and literally fell apart in the sole and stitching in less than 3 months wear. They lack the old comfort and I will never waste my money on these shoes again.

Incentivised Review No
Return Claim MadeNo
Planet Shoes
Planet ShoesPlanet ShoesSend a private message

We are disappointed to see this - we stand by our product, and would always ask if you have any issue that you contact us so it can be resolved. If you would like to email service@omnifootwear.com.au we would be happy to address this for you.

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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsZipPay / ZipMoney
Type of Footwear OfferedCasual & Dress Shoes
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