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How do you manage to be rude online?
Long time customer but shoe quality dropping off, but I’ve liked the designs. Had some troubles purchasing online and the online worker was so embarrassingly rude i really cant be bothered any more. Notified company by email and haven’t had a response several weeks later.
A once great shoe company…
I’ve got a wardrobe full of planet shoes. I’ve been buying them for nearly a decade. But the honeymoon is over. Recently the quality had been falling, sizing has become inconsistent, and their new website is a huge step down from their previous one.
It’s just not worth the risk and effort when half the time the shoes don’t fit and they won’t refund - only store credit! Off to find a new staple.
Wow what a downhill slide for this once good shoecompany
So order shoes and a week later say whoops sorry, took your money said the shoes were there but no can do
Expensive sandals I can't wear much
I bought a pair of old lady sandals but the straps are mostly synthetic as is the lining ang they are extremely uncomfortable.
Quality and comfort
I have purchased 4 Planet shoes over the years. The 3 boots were all true to size though in the sandals I had to return for a smaller size. Process to exchange was simple. Unfortunately after a month or so the elastic came unstitched on the sandals but my mum kindly stitched it back. Though they are looking a bit worn after a few years, the 3pr of boots ars still going strong. I wear one pr nearly daily in Winter and have done for around 5 years. I need a new pair but it's hard to find a similar style.
After trying a pair that was from their online store, with 25% off for a special, and they did not fit, they will not refund.
They were over $100, and they only give a store credit. No where does it tell you when buying that there is a store credit only. You have to source their refund policy and it is written there in small print. Buyers beware.
Sole split on two pairs of ankle boots
First of all I absolutely love the style of planet ankle boots
While my complaint was from some time ago I feel compelled to write of my experience
I had two pairs of planet ankle boots ,,loved them unfortunately both pairs split on the sole of the boots in exactly the same place I took them back to the shop where they were purchased the shop assistant was rude and told me it must be the way I bend in my shoes ,they did keep the shoes and one of your reps viewed them ,I received a measly 50 credit !!
Now reading some of these reviews i am obviously not the only one
My target boots have outperformed your expensive boots
Honestly don’t bother with this company regardless of how much you love the look of them
Expensive nasty shoes
I purchased a pair of Whirl (they said Planet) but they are not usual Planet quality. They don't ha e the Planet logo on the bottom. I really wished I had read these reviews before I pressed pay! I received an email from someone called Kate North asking if I was pleased with my purchase. I said "no" and I would be buying from Brand Direct in the future. Then I get an email back accusing me of being offensive. I was only being honest. I rang both telephone number in email and both said " this mailbox is full". This all smacks of dodgy to me and I won't be buying anything from these guys. Buyers beware!!!
Extremely disappointed, didnt even want to give one star!
expensive pair of shoes expecting quality. Less than 3 months of wearing they were falling apart. They didnt even attempt to resolve the issue instead they did nothing but discard me. Wether this was last week or last year the fact they disregarded any correspondence or explanation was disgraceful
I'm really disappointed
I paid $170 for boots which I assume were leather however I've had them maybe 2 months and they are already peeling at the front on the toe . Not happy!!!
....initially the tops felt a bit hard and pressed on top of the foot but now they are worn in a bit they are pretty comfortable. I don't think I would pay over $100 for them though. These cost me $60nzd so I'm pretty happy with them.
Beware extremely outdated returns policy
Beware that if you buy something on sale from their website (which is a large proportion of what is available) you cannot return it for a refund only store credit. These items are not marked "final sale" or anything transparent like that, just ordinary sale items that you would be able to return for a full refund in basically any other store. I also agree with other reviews that the Planet Shoes brand is not as good quality or as supportive for your feet as they once were. I haven't had anything fall apart on me but have had to look to other brands for decent support and cushioning.
Poor quality and customer service
I bought a pair of super comfortable Planet "Town" boots at a DJs store. Within days of wearing the boot, one of the snaps on the ankle strap fell off. Shoe repairers advised they could not fix it without a completely new snap. Omni Footwear were unhelpful, advising they didn't know where to get a simple snap and fobbed me off, back to DJs who were unable to help further. Customer service all round was poor with no one willing to take responsibility. Will not buy from any of these suppliers again.
Planet Shoes have long been my favorite most comfortable shoes...but the last 3 pairs no longer fit as well as they used to and literally fell apart in the sole and stitching in less than 3 months wear. They lack the old comfort and I will never waste my money on these shoes again.
Refused to change size of $150 shoes as I didnt have the box
Bought boots and shoes, $150. When they arrived they were a small fit but thought they might be ok! Second time trying them, only 4 days later, it was obvious they would be really uncomfortable. Emailed them but was informed that as I had gotten rid of the box they wouldnt change them. Ive spent so much money on Planet Shoes and they now ignore my emails. Never again!
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|Category||Online Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||ZipPay / ZipMoney|
|Type of Footwear Offered||Casual & Dress Shoes|
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