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Planet Shoes

Planet Shoes

2.7 from 37 reviews · View Statistics
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RS8573
RS8573Daylesford
  • 20 reviews
  • 7 likes

A once great shoe company…

published

I’ve got a wardrobe full of planet shoes. I’ve been buying them for nearly a decade. But the honeymoon is over. Recently the quality had been falling, sizing has become inconsistent, and their new website is a huge step down from their previous one.
It’s just not worth the risk and effort when half the time the shoes don’t fit and they won’t refund - only store credit! Off to find a new staple.

Product Quality
3/5
Shipping
4/5
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Change to foot bed inner sole

published
Product Quality
3/5
Incentivised Review No
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nicola
nicolaPerth, WA
  • 4 reviews
  • 3 likes

My favourite brand of comfort shoes

published

First bought planet shoes 15 years ago since then they have become a fashionable shoe not just a comfort shoe ,must have over 15 different styles for summer and winter they are my go to shoes

Product Quality
5/5
Shipping
4/5
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Linda I.
Linda I.Wide Bay-Burnett, QLD

Love Planet Shoes

published

They are the only make that I buy now, always comfortable from the start. I am recovering from a hip replacement and I find Planet Shoes supportive and easy to walk in.

Product Quality
5/5
Incentivised Review No
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Chris
ChrisMetropolitan Adelaide, SA
  • 11 reviews
  • 11 likes

No. Refund

published

After trying a pair that was from their online store, with 25% off for a special, and they did not fit, they will not refund.
They were over $100, and they only give a store credit. No where does it tell you when buying that there is a store credit only. You have to source their refund policy and it is written there in small print. Buyers beware.

Product Quality
3/5
Incentivised Review No
Planet Shoes
Planet ShoesPlanet ShoesSend a private message
Chris
Chris

As I said. No refund. There is nothing generous about that. Anything on special should have a declaration clearly stating no refund, credit only. That then, is a very generous policy

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Annabel
Annabel
  • 11 reviews
  • 2 likes

Cheaply made shoes with very inflated price tag

published
Product Quality
2/5
Incentivised Review No
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Debi j
Debi jGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Quality has dropped

published

I’ve been buying planet shoes boots for a few years now. They don’t last as long as they used to and a pair of boots I bought to replace a pair the dog chewed are literally different sizes even through they’re marked as the same size.

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Product Quality
3/5
Shipping
5/5
Planet Shoes
Planet ShoesPlanet ShoesSend a private message

Hi Debi, it is possible the new boots have been incorrectly sized - have you contacted place of purchase, or ourselves, regarding this? Please email service@omnifootwear.com.au with your query so as we may assist.

Debi j
Debi j

They were purchased online direct from yourselves. They are the fifth pair of boots I have purchased from you so was very disappointed

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Michelle1180
Michelle1180Perth, WA
  • 17 reviews
  • 8 likes

Can’t live without them.

published

Any other work shoes I’ve bought have only lasted a couple of months max before the heels wear off, they would also be painful and rub my toes, even the brands that are designed for wide feet. Planet shoes are the only ones that don’t rub and I’m still wearing the same pair I bought a year ago with no heel damage so they are definitely value for money. I’m usually a 9.5 and I get a 10 in these so they are mostly true to size. Everyone I work with also wears Planet shoes because they are the only ones that last and are so comfortable to be in all day.

Product Quality
5/5
Incentivised Review No
Planet Shoes
Planet ShoesPlanet ShoesSend a private message

Thank you for taking the time to leave us a 5 star review! We love helping customers be comfortable all day!

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Sam C
Sam C
  • 2 reviews
  • 1 like

So comfortable

published

I’ve had neuromas on my feet for 8yrs, bought a pr of Pl Earth sandals, walked home and have had none of my daily foot pain when wearing these.
Went back to shop next day and got a 2nd pair, am very happy with my purchases, so comfortable, it is a joy not to have constant pain

Incentivised Review No
Return Claim MadeNo
Sizing True to size
Planet Shoes
Planet ShoesPlanet ShoesSend a private message

Hi Sam - we are so glad to hear you are happy and your feet are comfortable. All the best

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Charlie
CharlieGreater Melbourne (Inner), VIC

I'm really disappointed

published

I paid $170 for boots which I assume were leather however I've had them maybe 2 months and they are already peeling at the front on the toe . Not happy!!!

Product Quality
2/5
Incentivised Review No
Planet Shoes
Planet ShoesPlanet ShoesSend a private message

Please email service@omnifootwear.com.au with details of the boot and purchase so as we may assist.

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Beware extremely outdated returns policy

published

Beware that if you buy something on sale from their website (which is a large proportion of what is available) you cannot return it for a refund only store credit. These items are not marked "final sale" or anything transparent like that, just ordinary sale items that you would be able to return for a full refund in basically any other store. I also agree with other reviews that the Planet Shoes brand is not as good quality or as supportive for your feet as they once were. I haven't had anything fall apart on me but have had to look to other brands for decent support and cushioning.

Product Quality
3/5
Incentivised Review No
Planet Shoes
Planet ShoesPlanet ShoesSend a private message
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Rose L
Rose LSouth East Queensland, QLD
  • 3 reviews

Poor quality and customer service

published

I bought a pair of super comfortable Planet "Town" boots at a DJs store. Within days of wearing the boot, one of the snaps on the ankle strap fell off. Shoe repairers advised they could not fix it without a completely new snap. Omni Footwear were unhelpful, advising they didn't know where to get a simple snap and fobbed me off, back to DJs who were unable to help further. Customer service all round was poor with no one willing to take responsibility. Will not buy from any of these suppliers again.

Product Quality
1/5
Incentivised Review No
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Planet shoes Amy

published

I recently bought 2 pairs of planet shoes Amy, I have the black and blue, they air like walking on air, size is spot on,I will definitely get the sand colour next

Shipping
5/5
Incentivised Review No
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Rose767
Rose767Peel, WA
  • 5 reviews
  • 4 likes
  • Verified

Sort of Ok

published
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Product Quality
3/5
Shipping
5/5
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T.B
T.BSydney, NSW
  • 4 reviews
  • Verified

Planet shoes seem to have changed

published

I purchased a new pair of my favourite brand of shoes "PLANET" just recently.
Sadly the foot bed inner sole is not longer like it used to be and the very reason I have stayed loyal to this brand over the Years. I am disappointed with the newer foot bed it is no longer as resilient as it used to be. It used to have the most amazing cushioning which made you feel like you were walking on a cloud. Now when you press it, it seems thin and it feels like you are walking on a hard floor and no longer has that quality cushioning that was so comfortable. It is a shame that is has changed.

Product Quality
3/5
Incentivised Review No
Planet Shoes
Planet ShoesPlanet ShoesSend a private message

We have worked very hard on our foot bed, and pride ourselves on the comfort it offers. If you would like to please email service@omnifootwear.com.au so as we could look into this for you?

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Details

CategoryOnline Shops and Footwear Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsZipPay / ZipMoney
Type of Footwear OfferedCasual & Dress Shoes
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