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Platinum Freight Management

Platinum Freight Management (page 2 of 2)

4.0 from 23 reviews

Reviews

4.0

23 reviews
5
(17)
4
(0)
3
(0)
2
(0)
1
(6)
  • Sender or ReceiverSender (0%) · Receiver (100%)
  • Delivery Time
  • Delivery Arrived in Good ConditionYes (100%) · No (0%)
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RUDE, EXPENSIVE AND INACCURATE INFORMATION

published

platinum freight delayed our shipment, failed to lodge import declaration before arrival, gave incorrect information, charges through the bloody nose, took longer to make customs payment, didn't make correct declaration which in turn again caused delays. failed to provide accurate information and for someone who is a "market leader", I sure wouldve expected much better!
2 weeks before we were able to recieve our item, and cost us so much more than it would've had i done it all myself.
Platinum Freight is the worst company that I have dealt with in recent time. Save you money and go elsewhere! I wouldn't allow him to represent us again even if it was simply an empty cardboard box being imported.

1 comment
Platinum Freight
Peter M.Platinum Freight

Hello Rebecca,
Thank you for reaching out to Platinum Freight.
We apologise for the experience that you have encountered. So that we may discuss this issue further, please do call our office to discuss.

JJJ

JJJNSW, 2000

  • 2 reviews
  • 2 likes
  • Verified customer

Unbelievably Disappointing!!!

published

I've been closely working with several Customs Brokers companies over the past 10 years and have NEVER experienced such a LOW level of professionalism! I wouldn't trust this guys with a parcel of $1. Save yourself time, money and energy find another company to assist you!
After providing all the requested documentation to Platinum Freight, they’ve given me a wrong date of arrival for my shipment that has caused additional expenses for storage fees, than instead of an apology the director has advised me that it’s not his problem and suggested to look for another broker, which I happily did. Finally got the shipment cleared and delivered by another broker and continue working with the other company with no dramas whatsoever.

Sender or ReceiverReceiver
1 comment
Platinum Freight
Peter M.Platinum Freight
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GoAhead MakeMyDay

GoAhead MakeMyDaySouth East Queensland, QLD

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Poor response to request for quotation, followed by bad attitude and being blocked on FB Page

published
2 comments
Platinum Freight
Peter M.Platinum Freight

Thank you for reaching out to Platinum Freight.
We apologise for the experience that you have encountered. So that we may discuss this issue further, please do call our office to discuss.

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Questions & Answers

John Miller

John Millerasked

If I have applied for a permit to bring tobacco into australia and the tobacco product arrives before the permit application is processed (and is seized by Australian Border Force) Can I still apply to have the tobacco product to be released. Also, is there any way of fast tracking an application for permission to import tobacco?

No answers
Max N

Max Nasked

Hi. I would like a quote to pick up a car bumper bar from Panton Hill 3759 to Merbein South 3505 Measurements in cm 155 x 9 x 15 3KG Delivery to Deopt is ok. Thanks. Max.

No answers
PETER

PETERasked

can you make transport for a box 140x53x27 , kg. 27, to Adelaide, if yes can please replay to us.
We are in Dandenong North, 17 Murray road.
Our company is:
IDROMAGIC AUSTRALIA PTY. LTD.
Our web-page is: IDROMAGIC.COM.AU, Our phone 97951397

1 answer
PETER
PETER

I WAITH YOUR KIND REPLAY,
REGARDS, PETER

Get an answer from our members and Platinum Freight representatives

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