RUDE, EXPENSIVE AND INACCURATE INFORMATION
platinum freight delayed our shipment, failed to lodge import declaration before arrival, gave incorrect information, charges through the bloody nose, took longer to make customs payment, didn't make correct declaration which in turn again caused delays. failed to provide accurate information and for someone who is a "market leader", I sure wouldve expected much better!
2 weeks before we were able to recieve our item, and cost us so much more than it would've had i done it all myself.
Platinum Freight is the worst company that I have dealt with in recent time. Save you money and go elsewhere! I wouldn't allow him to represent us again even if it was simply an empty cardboard box being imported.
- Verified customer
I've been closely working with several Customs Brokers companies over the past 10 years and have NEVER experienced such a LOW level of professionalism! I wouldn't trust this guys with a parcel of $1. Save yourself time, money and energy find another company to assist you!
After providing all the requested documentation to Platinum Freight, they’ve given me a wrong date of arrival for my shipment that has caused additional expenses for storage fees, than instead of an apology the director has advised me that it’s not his problem and suggested to look for another broker, which I happily did. Finally got the shipment cleared and delivered by another broker and continue working with the other company with no dramas whatsoever.
- Verified customer
Poor response to request for quotation, followed by bad attitude and being blocked on FB Page
I was looking for a customs broker to assist with customs clearance of an LCL (less than container load) sea freight consignment, and sent a request for quotation to this company and others via email.
While I received quotes from the others promptly within 24 hours, Platinum Freight Management Pty Ltd refused to reply to my email (two of them actually, since I added more info in a separate email later the same day).
After five days of no response, I added a comment on their Facebook Page sharing my frustration.
Within one hour this com...ment was deleted from their FB Page and I was blocked, as well. [name removed] from "Platinum Freight - Customer Care" had suddenly also sent me a REPLY to my original email that he was unwilling to respond to five days earlier:
Questions & Answers
If I have applied for a permit to bring tobacco into australia and the tobacco product arrives before the permit application is processed (and is seized by Australian Border Force) Can I still apply to have the tobacco product to be released. Also, is there any way of fast tracking an application for permission to import tobacco?
Hi. I would like a quote to pick up a car bumper bar from Panton Hill 3759 to Merbein South 3505 Measurements in cm 155 x 9 x 15 3KG Delivery to Deopt is ok. Thanks. Max.
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