I was a member for 12 months at Pleasure cruising Club. My experience was mixed until I cancelled my membership and it all went down hill. I signed up for 12 months and spoke with the club in October 27 2016, they advised me that I would require to give written notice with 90 days - So I provided them with the notice in writing. They kept harassing me sending me invoices and trying to get me to agree to renew and I told them I couldn't agree to it and I would have to speak to my accountant to even considering signing on again. They kept harassi...ng me by Calling + texting + Emailing. I ended up cancelling my credit card so they could no longer charge me past January as my membership was finalising on 27th of January 2017. I have recieved numerous texts/emails/phone calls from the club in the past 24 hours and they have threatened to take me to the Magistrates Court and Federal Court and will "ruin me and bankrupt me". I am just a normal consumer and do not have millions of dollars to defend such action. This conduct is absolutely unconscionable and I would strongly recommend against anyone considering joining this unprofessional organisation.
What a disgrace
Trading as a club, club of Cowboys the lack of professionalism, the rip off of points, the uncontracted charges, as the other post says if they had a competitor they would be out of business. The clubs constitution claims a membership can only be a yearly contract and yet they try to sign you up for years and used stand over tactics and bullying to get you to pay. I had to instruct a commercial Lawyers to fend VCAT action against me for pulling out due to the non contracted charges they were trying to endorse. This included insurance upgrade sc...ams, loss of points (their point system) refuelling charges not contracted and charges for fuel not used. Not to mention the falsifying of signed contracts. The boats are not cleaned properly and lack of service when arriving to take your friends out is a disgrace and was totally embarrassing. I love boating, great concept but a bunch of cowboys running the show. [name removed] the show pony, handling of a situation that became legal was actually embarrassing with their legal legals having to drop all claims as I suspect his case would have been thrown out. My advise 'Stay clear. Cheaper chartering a boat every time you want to go out on the water.
AVOID. UNPROFESSIONAL. NO CUSTOMER SERVICE.
AVOID. UNPROFESSIONAL. NO CUSTOMER SERVICE. The Pleasure Cruising Club owns Boat4Hire. Bought a groupon voucher to rent a self-drive boat and had a terrible experience. I had to wait over an hour when we arrived because no one was available. No apology given. When we explained to [Name Removed] that we had waited over an hour and we were in a rush he was unsympathetic. Instead he proceeded to take his time and continued patronisingly teaching his intern in front of us. Terribly run business, all the rest of the staff seemed just as unprofessional. The only helpful person that day which we dealt with was the intern. Would not recommend.
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Know better, choose better.
If you want to deal with a bad company than you have found it here! Every trick in the book is used especially on bogus overcharges so would give them a wide berth or else your temper will sink!
Don't give them your phone number!
I made the mistake of giving these guys my contact details, so I could view their pricing. Wow, what a mistake that was! They call me when I'm at the office, begging me to sign up, without even asking if I'm free to talk. They SMS me all the time, with no option to opt out. I can't stop them!
I've reported the illegal (spam) SMS messages to ACMA. Hopefully they'll fine these guys.
Harassing phone calls. Spam SMS messages. Expensive.
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