Ratesetter has rebranded to Plenti as of August 10th, 2020.
Absolutely no reason to complain
Perfectly fine thanks as I said above I have absolutely no reason to complain. Everything was attended to promptly and all correspondence I had was clear and courteous. Thanks for your help Plenti.
Easy application and quick conditional approval.
The processing was quick with the interest rate acceptable.
The application was easy to complete and only asked for the necessary requirements to verify and process the request.
Thankyou for your assistance.
Thankyou Plenti . Very happy xx
100 % no unexpected extra costs . Very happy with the rate we received for this loan. Thankyou Plenti . We are looking forward to our solar panels and thank you soo much
Very happy with the staff very polite and very helpful. Will be happier still when I get the new meter and can turn panels on. There were no hidden surprises
Terrible. I am being charged interest for something that doesn’t work.
I wanted to accept the loan contract subject to a successful installation. They still haven’t completed the installation and I am being charged interest. I was unable to make an amendment to the online agreement. They did not accept my email sent moments after accepting the loan contract. Really dissapointing customer service. Worse thing is that Plenti has been sitting on this matter for over a week and have made no effort to fix this. Appalling service!
Very efficient and super easy to deal with. Great service, seamless documentation, fast turnaround time. There were no hidden costs and the rate on the loan was reasonable. Highly recommend.
Seem less Process
Easy to obtain very helpful, clear on the process and accurate from the start. The handover made it so I didn’t have to take time off work for appointments or dealing with a bank.
My plenti experience
The website was super easy to use. No drama at all. The process could not be easier, and got approved next day. Honestly I’ve had no issues and that is the best part about plenti. No fuss no drama. Just how I like it.
Great communication, timely response for installation and fantastic teamwork trough the whole process involved.
Wonderfully installation of the solar system. The only disappointment was that took longer than 2 weeks for the inspector to arrive due to COVID-19
This was easy to set up and now I can pay off as quick as I can
I set this up with my Solar Power person and it was really easy, interest free and I can work on paying it off quickly. I didn't have the funds to upgrade my solar so it was great to get an interest free loan.
Application was simple but incorrect information provided
The application process was really straight forward and easy.
The interest rate that and repayment that I was quoted changed a couple of times and all were different to what eventuated in the contract. The repayment changed by about $15 per month based on fees and the higher rate. This information was not readily/easily available prior to contract stage which I found deceiving as I had little remaining time to apply for a different loan by this stage.
I was also asked by three separate employees to confirm why I had two addresses (new build). It would have been much smoother had that information been noted and passed on the first time I clarified.
an easy way to do it
customer service was easy as most of the work was done for me
no unexpected costs so far but was told no extra cost for early pay out
the rate seems fair but have not made my first payment yet
Great option and easy to process
Customer service was great and the loan was quick and easy to process. Loan got approved quickly which ensured I secured my solar package. Will recommend Plenti to anyone requiring an easy loan
The demand for an Electrical Bill was ridiculous
So I had just moved, I had to wait 3 months till my Electricity company sent out a bill. Why not verify the address using the supplied Bank Statement with the current address on it!!!!! OR why not verify the address using the customer-supplied Title Search of the property I just purchased!!!!! Next time I am just going to refinance my home loan to get the funds I need.... Why did Plenti make me wait 3 months?
All good, however it was a little difficult trying to produce earnings as I am retired. Finally after many attempts All was successful. Thank you for your assistance. Now very happy
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