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PlumbFirst

PlumbFirst (page 2 of 173)

4.5 from 3,454 reviews · View Statistics

Pros

  • Outstanding customer service

  • Customers are charged by the job, not the hour

Reviews

  • Customer Service
    4.7 (930)
  • Timeliness
    4.8 (908)
  • Job Satisfaction
    4.8 (871)
  • Rates and Fees
    4.1 (852)
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Tye and Reece

published

Tye and Reece recently did excavation work at our property. It involved deep digging in a confined garden area. They did a great job with little disruption to the garden area. Both worked diligently over the 3 days they were there and importantly fixed the problem. They are good blokes.

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Sandra L

Sandra LSouthwest, VIC

Thanks

published

Thanks for responding quickly and fixing problem on the day happy to review the service we had from this company and it’s worker Ty same day problem fixed no fuss

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Reliable team!

published

Great plumbers! They were reliable and helpful when we called them out! The team that came out was very professional and spent their time making sure the job was done properly

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The reviewer stated that an incentive was offered for this review

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Wayne

Wayne Greater Melbourne (Outer), VIC

Blaine did an efficient competent job with a friendly manner.

published

Came on time and worked hard to get the job done quickly and with great workmanship. Spent time fixing all the issues and made sure that we were satisfied before he left.

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Sharon T

Sharon TGreater Melbourne (Metropolitan), VIC

Replacement of toilet bowl & flush colar & pipe

published

(Alex I, inv no 164276)
Alex was polite, & friendly. The job was done in a quick & professional manner & l was informed of what was being done along the way. Very happy to have a downstairs working toilet again. My experiences with Plumbfirst continues to be very positive.

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The reviewer stated that an incentive was offered for this review

slakesville

slakesvilleGreater Melbourne (Outer), VIC

  • Verified

Matt VirTue

published

Matt did a great job, took photos and we were happy with the price being a Sunday and public holiday drained water in our ceiling and was polite and helpful

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Bernard Kagan

Bernard Kagan Greater Melbourne (Inner), VIC

Uncle Johnny

published

Gained access to work site on third attempt to remove accumulated rubbish. Job well done. Great patience shown. Thank you Johnny. Will be considered for all future projects of this kind.

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Ian

IanGreater Melbourne (Metropolitan), VIC

Great

published

Great job from a great company.From the minute I phoned the company they have been nothing but gets. I will definitely use the company again and recommend to all my family and friends

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Elaine

ElaineGreater Melbourne (Inner), VIC

PlumbFirst - Blaine is your man

published

A massive job well done!! Blaine had a challenge ahead of him as my storm water drain including other drainage issues around my home needed much attention.
Blaine has done a great job, no more flooding inside my home.
I thank Jess & Blaine for your help, kindness and saving me $$thousands but most of peace of mind.

Incentivised ReviewNo
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Sandesh

SandeshGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Liam G was excellent

published

We had to replace our old hot water system since it stopped working . Liam was amazing with the job, he fixed everything up so well. I would highly recommend the service if you are looking for one.

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Lockie B was exceptional

published

Lockie B (inv 165219) was exceptional in getting a tough job done. He communicated with us every step of the way, he completed the work to a high standard, left the site tidy and was very professional.

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Sharon W

Sharon WGreater Melbourne (Outer), VIC

  • 5 reviews
  • 2 likes

Fantastic Company to Deal With

published

From the initial phone call right through to the completion of our hew hot water system by Alex K, I could not be happier with the service we received. The prices were not necessarily the cheapest, but definitely worth the price for the excellent service we received. Alex was so friendly and polite and I highly recommend him to carry out any works you may need done.
(Inv. 162323)

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Liz

LizGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Extremely professional and competent

published

Lockie was on time and ready to fulfill the required task. He started and finished in a timely and professional manner, my husband and I were happy with Lockie’s knowledge and expertise provided to his craft.

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positive client

positive clientGreater Melbourne (Outer), VIC

Satisfied

published

Johnny came to make good the garden and landscaping following the work of your team. He has done an excellent job - exactly to my wishes and leaves me feeling very positive

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Wayne

WayneGreater Melbourne (Outer), VIC

Well worth a call

published

Work was carried out in a professional and timely manner well worth the call to PlumbFirst
The people were friendly and very professional as well as going the extra yard of giving me a hand to move obstacles so that they could commence. Thank you so much for a job well done , many thanks to Adam Kyle and Joel thanks guys.

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Jay

JayGreater Melbourne (Inner), VIC

Great service/ experience

published

Had Blaine come and work on some old underground drains that were blocked and broken for us, he was very professional, had great communication, and worked very efficiently. Highly recommend

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Robina

RobinaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

A few problems solved

published

Prompt service, neat work, friendly manner. Happy to explain what was required and why. Happy to answer all my questions. Will definitely use this company next time we need a plumber.

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Amazing job, very thorough work and very friendly and enthusiastic worker.

published

Did an amazing job, was very helpful and polite and friendly worker. Would definitely recommend to someone else who needs any work done. Cleaned up after himself and explained the process of the work conducted.

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Mark S.

Mark S.Greater Melbourne (Metropolitan), VIC

Service to our hot water installation

published

We had problems with our hot water and Plumbfirst being the original installer we called them . The problem was rectified to our satisfaction and was done on time and was not charged under the warranty

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1 comment
Mark S.
Mark S.

Blaine, the plumber from Plumbfirst came to evaluate the problem. He was very thorough in his investigation and very informative
There was no charge as this was under the company’s service warranty conditions

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Excellent job!

published

He arrived on time and completed the job well. Checked on completion. Made sure we were happy with work. Very polite and knowledgeable. Will use him again when required in the future.

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Page 2 of 173
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Questions & Answers

Derm

Dermasked

Underwood 4119
Need quote to replace Vulcan 250 ltr elec storage tank with same model, incl all fittings, Labor, gntees a certificates

2 answers
Maurice M.
Maurice M.

Call Plumbfirst old mate.

PlumbFirst
Jared M.PlumbFirst

Derm, we can attend site for an obligation free quote if this suits? please call our office on 1800 050607 to book in

Andrew E.

Andrew E.asked

Do your Company charge to come out to quote a hot water system replacement?

1 answer
jess
jess

No

K.Parks

K.Parksasked

I would like to know why my mum was excessively quoted $3211 for a 135lt hot water system with install. She was pushed and pressured into paying a $500 deposit and put on a payment plan. Obviously naive, she was taken advantage of.
We got another quote the same day elsewhere for $1400.
So we cancelled your job that same day ..
Why on earth is she not getting her $500 deposit back!? Or at least why is there not a resonable refund to compensate for the call out.
All the tech done was turn off the gas, took our valve and took my for a ride with a sales pitch.
Spent most of his time convincing her to take the deal. Quote number 129298 BY Leigh Tomlinton

3 answers
Sam T.
Sam T.

I hope you got a refund for your mum. They took advantage of her. Terrible.
We've just had the same problem with a toilet leak. Guy came out and said we def. needed a new toilet for $1,400.
Husband agreed as we were desperate however called around for quotes. We cancelled plumbfirst same day, within 2hrs actially. Got toilet fixed for under $300. Still waiting on our dep refund which they don't want to provide claiming that cost is a diagnostic fee.. funny, when they were wrong. It's a rort. Never use these guys unless they quote cheaper than others. Shop around. They'll never get a cent from us again and I'll ensure all of our friends and family don't use them either...

PlumbFirst
Jared M.PlumbFirst

Sam, thank you for your honest opinion. We aim to please, granted we are not the cheapest company in Australia we warrant and guarantee all our works, unlike a lot of cheaper trades.
Kind regards,
The Plumbfirst team.

Ryan
Ryan

That's a misleading statement Jared, up for an additional $1000 because your tradespeople can't pick up on incorrect installations as well as poor installations themselves.

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Details

Features:

  • PlumbFirst is comprised of a large team of licensed plumbers
  • Based in Melbourne, these services are only available in Victoria
  • Offers a range of services including: Gas fitting, pipes and leaks, toilet plumbing, showers and baths, taps and sinks
  • Available 24 hours a day, 7 days a week in case of emergencies
  • Customers are charged for the job, not by the hour – so if the job ends up taking longer than anticipated there won't be a higher charge

Points of praise:

  • Customers were kept informed throughout the process. If there were any changes made, such as the water being turned off, people were informed beforehand so there were no unpleasant surprises.
  • The plumbers that PlumbFirst sent out were friendly and hard working. Many reviewers reported being pleased with the person who was sent to fix their plumbing issues.
  • The majority of reviewers mentioned that tasks were completed swiftly. The plumbers arrived at their jobs on time, and displayed admirable work ethics.

2021 ProductReview Awards logo

PlumbFirst has established a reputation for boasting a roster of hardworking and friendly plumbers. Due to its history of providing impressive service, this business has won a 2021 ProductReview Award for the Plumbers Category.

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