Outstanding customer service
Customers are charged by the job, not the hour
Reviewer Photos & Videos
Tye and Reece
Tye and Reece recently did excavation work at our property. It involved deep digging in a confined garden area. They did a great job with little disruption to the garden area. Both worked diligently over the 3 days they were there and importantly fixed the problem. They are good blokes.
Thanks for responding quickly and fixing problem on the day happy to review the service we had from this company and it’s worker Ty same day problem fixed no fuss
Great plumbers! They were reliable and helpful when we called them out! The team that came out was very professional and spent their time making sure the job was done properly
The reviewer stated that an incentive was offered for this review
Blaine did an efficient competent job with a friendly manner.
Came on time and worked hard to get the job done quickly and with great workmanship. Spent time fixing all the issues and made sure that we were satisfied before he left.
Replacement of toilet bowl & flush colar & pipe
(Alex I, inv no 164276)
Alex was polite, & friendly. The job was done in a quick & professional manner & l was informed of what was being done along the way. Very happy to have a downstairs working toilet again. My experiences with Plumbfirst continues to be very positive.
The reviewer stated that an incentive was offered for this review
Matt did a great job, took photos and we were happy with the price being a Sunday and public holiday drained water in our ceiling and was polite and helpful
Gained access to work site on third attempt to remove accumulated rubbish. Job well done. Great patience shown. Thank you Johnny. Will be considered for all future projects of this kind.
Great job from a great company.From the minute I phoned the company they have been nothing but gets. I will definitely use the company again and recommend to all my family and friends
PlumbFirst - Blaine is your man
A massive job well done!! Blaine had a challenge ahead of him as my storm water drain including other drainage issues around my home needed much attention.
Blaine has done a great job, no more flooding inside my home.
I thank Jess & Blaine for your help, kindness and saving me $$thousands but most of peace of mind.
Liam G was excellent
We had to replace our old hot water system since it stopped working . Liam was amazing with the job, he fixed everything up so well. I would highly recommend the service if you are looking for one.
Lockie B was exceptional
Lockie B (inv 165219) was exceptional in getting a tough job done. He communicated with us every step of the way, he completed the work to a high standard, left the site tidy and was very professional.
Fantastic Company to Deal With
From the initial phone call right through to the completion of our hew hot water system by Alex K, I could not be happier with the service we received. The prices were not necessarily the cheapest, but definitely worth the price for the excellent service we received. Alex was so friendly and polite and I highly recommend him to carry out any works you may need done.
Extremely professional and competent
Lockie was on time and ready to fulfill the required task. He started and finished in a timely and professional manner, my husband and I were happy with Lockie’s knowledge and expertise provided to his craft.
Johnny came to make good the garden and landscaping following the work of your team. He has done an excellent job - exactly to my wishes and leaves me feeling very positive
Well worth a call
Work was carried out in a professional and timely manner well worth the call to PlumbFirst
The people were friendly and very professional as well as going the extra yard of giving me a hand to move obstacles so that they could commence. Thank you so much for a job well done , many thanks to Adam Kyle and Joel thanks guys.
Great service/ experience
Had Blaine come and work on some old underground drains that were blocked and broken for us, he was very professional, had great communication, and worked very efficiently. Highly recommend
A few problems solved
Prompt service, neat work, friendly manner. Happy to explain what was required and why. Happy to answer all my questions. Will definitely use this company next time we need a plumber.
Amazing job, very thorough work and very friendly and enthusiastic worker.
Did an amazing job, was very helpful and polite and friendly worker. Would definitely recommend to someone else who needs any work done. Cleaned up after himself and explained the process of the work conducted.
Service to our hot water installation
We had problems with our hot water and Plumbfirst being the original installer we called them . The problem was rectified to our satisfaction and was done on time and was not charged under the warranty
He arrived on time and completed the job well. Checked on completion. Made sure we were happy with work. Very polite and knowledgeable. Will use him again when required in the future.
Questions & Answers
Need quote to replace Vulcan 250 ltr elec storage tank with same model, incl all fittings, Labor, gntees a certificates
Call Plumbfirst old mate.
Derm, we can attend site for an obligation free quote if this suits? please call our office on 1800 050607 to book in
Do your Company charge to come out to quote a hot water system replacement?
I would like to know why my mum was excessively quoted $3211 for a 135lt hot water system with install. She was pushed and pressured into paying a $500 deposit and put on a payment plan. Obviously naive, she was taken advantage of.
We got another quote the same day elsewhere for $1400.
So we cancelled your job that same day ..
Why on earth is she not getting her $500 deposit back!? Or at least why is there not a resonable refund to compensate for the call out.
All the tech done was turn off the gas, took our valve and took my for a ride with a sales pitch.
Spent most of his time convincing her to take the deal. Quote number 129298 BY Leigh Tomlinton
I hope you got a refund for your mum. They took advantage of her. Terrible.
We've just had the same problem with a toilet leak. Guy came out and said we def. needed a new toilet for $1,400.
Husband agreed as we were desperate however called around for quotes. We cancelled plumbfirst same day, within 2hrs actially. Got toilet fixed for under $300. Still waiting on our dep refund which they don't want to provide claiming that cost is a diagnostic fee.. funny, when they were wrong. It's a rort. Never use these guys unless they quote cheaper than others. Shop around. They'll never get a cent from us again and I'll ensure all of our friends and family don't use them either...
Sam, thank you for your honest opinion. We aim to please, granted we are not the cheapest company in Australia we warrant and guarantee all our works, unlike a lot of cheaper trades.
The Plumbfirst team.
That's a misleading statement Jared, up for an additional $1000 because your tradespeople can't pick up on incorrect installations as well as poor installations themselves.
- PlumbFirst is comprised of a large team of licensed plumbers
- Based in Melbourne, these services are only available in Victoria
- Offers a range of services including: Gas fitting, pipes and leaks, toilet plumbing, showers and baths, taps and sinks
- Available 24 hours a day, 7 days a week in case of emergencies
- Customers are charged for the job, not by the hour – so if the job ends up taking longer than anticipated there won't be a higher charge
Points of praise:
- Customers were kept informed throughout the process. If there were any changes made, such as the water being turned off, people were informed beforehand so there were no unpleasant surprises.
- The plumbers that PlumbFirst sent out were friendly and hard working. Many reviewers reported being pleased with the person who was sent to fix their plumbing issues.
- The majority of reviewers mentioned that tasks were completed swiftly. The plumbers arrived at their jobs on time, and displayed admirable work ethics.
PlumbFirst has established a reputation for boasting a roster of hardworking and friendly plumbers. Due to its history of providing impressive service, this business has won a 2021 ProductReview Award for the Plumbers Category.
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