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PlumbFirst
4.5 from 3,422 reviews · View Statistics

Pros

  • Outstanding customer service

  • Customers are charged by the job, not the hour

Reviews

  • Customer Service
    4.6 (78)
  • Timeliness
    4.6 (72)
  • Job Satisfaction
    4.5 (69)
  • Rates and Fees
    3.5 (73)
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Replaced, cleaned blocked area outside.

published

Jonny and his team were quick and efficient with the way they handled the problems at my house. They located and replaced the underground piping, and then cleaned up the area leaving it looking undisturbed. Amazing work!

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Satisfied work

published

Tye came and done the needed plumbing after first plumber looked at the job and organised work to be carried out happy with end result best clean up by tradesmen we’ve ever had

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John McDonald

John McDonaldGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great job.Top blokes

published

Boys arrived on time. Were very professional in there work. Listen to our concerns and were really friendly. Tidied up well and did a great job. I would highly recommend Plumfirst to my friends and family.

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Professional, efficient & punctual

published

Matthew V came on time for the job. He explained to me the work and answered the questions I raised. He finished the job efficiently and I am satisfied with his work.

Timeliness
Incentivised ReviewNo
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Peter

PeterGreater Melbourne (Metropolitan), VIC

Work done on burst pipe by Blaine

published

Blane was very professional in his approach. He made sure I understood all work carried out and took the time to explain it. The job was done in a timely manner and area left very clean. Overall I was very happy with Blaine and his completion of the job.

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Great service

published

The service from plumbfirst was great. I called on Saturday and a plumber came out to give us a quote a few hours later. The quote was detailed and reasonable. We booked in Mark C for the installation of our bathroom vanity unit. He was punctual, very polite and efficient.
The invoice was detailed and a relief to know up front how much the job would cost.

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Hot Water Service

published

I liked that the plumber gave us a courtesy call, that they were prompt and professional and cleaned up the mess after they were done. Overall, would recommend to friends/family

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Sam S.

Sam S.Greater Melbourne (Inner), VIC

Great quality and effecient.

published

Replacement Toilet, looks great and no problems with installation. On time as scheduled.

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Thorough investigation and friendly service

published

Dan C and Niko were very friendly and didn't give up till they found a solution. Thanks for helping us resolve our frustrating issues re: drainage leaks.
Would recommend them

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steve

steve

  • 3 reviews
  • 2 likes

One star less for the price

published

Excellent job, - first the guys rectified the botched electrics for the sliding gates, second they installed bathroom heat/fan/light unit. All well done, with certificate for safety and warranty for the peace of mind. I want to mention Blaine from Plumbfirst as a friendly and competent guy. Excellent job.

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Chris J

Chris J

  • 2 reviews

The boys were clean and quick

published

The reline boys did work on my property today, they were quick and efficient I would happily recommend their work to others. Thanks Jahmanie and Matt s for everything today.

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Plumbfirst

published

Company seems a bit pricey but people are very friendly, arrive promptly and do the job quickly and well.
Today’s plumber (Joe) did an excellent job, eg skilfully saving the bricks as we had no replacements!!

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Ronnie

RonnieGreater Melbourne (Inner), VIC

Great service

published

Nick was prompt, courteous and polite. He did his work efficiently and cleanly. His workmanship appears to be spot on and no mess. I would recommend this service albeit their product pricing is on the high side (RRP) not a discounted price.

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We wont go to anyone else!

published

Blaine was punctual, honest and efficient. Nothing was too much trouble!
Blaine did an amazing job and we were very happy with the end result!
We have finally found a great company that we will continue to go back to!

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Anna

AnnaGreater Melbourne (Metropolitan), VIC

Very responsive, efficient service.

published

We have used this company a few times they are very responsive. Staff are polite, and seem to know their job well, always on time and very efficient. We will use them again if needed. Even though they are not the cheapest, they won’t waste your time. Blain did a very job with our bathroom.

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Excellent service

published

Good job by Lochie B...very polite and friendly ...very pleased with work done ...took the time to explain every thing..left area spotless ....great job with installing the hot water unit.

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Punter

PunterGreater Melbourne (Inner), VIC

Personally professional

published

Aaron Mcfee was sent to my booking job and he resolved almost everything in the almost 6 hours job. A few things were thleft and took care of them by booking a second day ( covered by the initial quote).

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Soil Excavation

published

I found John to be awesome at his job as well as being extremely friendly. Overall, job well done deliverig prompt and reliable service. Will highly recommend again.

Thanks Plumbers first.

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Quick and efficient

published

The service was prompt. Niko did the installation in a friendly and helpful way. Recommended. Even when I needed a callback to check on something they were responsive and clear.

Job Satisfaction
Incentivised ReviewNo
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Nice to deal with - very responsive.

published

I can’t comment on whether they were or weren’t expensive as I didn’t get other quotes.... they Fixed a broken drain pipe on driveway that had to be done ASAP. However they did give Helpful suggestions about other general plumbing issues which was a bonus.

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Page 1 of 18
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Questions & Answers

Derm

Dermasked

Underwood 4119
Need quote to replace Vulcan 250 ltr elec storage tank with same model, incl all fittings, Labor, gntees a certificates

2 answers
Maurice M.
Maurice M.

Call Plumbfirst old mate.

PlumbFirst
Jared M.PlumbFirst

Derm, we can attend site for an obligation free quote if this suits? please call our office on 1800 050607 to book in

Andrew E.

Andrew E.asked

Do your Company charge to come out to quote a hot water system replacement?

1 answer
jess
jess

No

K.Parks

K.Parksasked

I would like to know why my mum was excessively quoted $3211 for a 135lt hot water system with install. She was pushed and pressured into paying a $500 deposit and put on a payment plan. Obviously naive, she was taken advantage of.
We got another quote the same day elsewhere for $1400.
So we cancelled your job that same day ..
Why on earth is she not getting her $500 deposit back!? Or at least why is there not a resonable refund to compensate for the call out.
All the tech done was turn off the gas, took our valve and took my for a ride with a sales pitch.
Spent most of his time convincing her to take the deal. Quote number 129298 BY Leigh Tomlinton

2 answers
Sam T.
Sam T.

I hope you got a refund for your mum. They took advantage of her. Terrible.
We've just had the same problem with a toilet leak. Guy came out and said we def. needed a new toilet for $1,400.
Husband agreed as we were desperate however called around for quotes. We cancelled plumbfirst same day, within 2hrs actially. Got toilet fixed for under $300. Still waiting on our dep refund which they don't want to provide claiming that cost is a diagnostic fee.. funny, when they were wrong. It's a rort. Never use these guys unless they quote cheaper than others. Shop around. They'll never get a cent from us again and I'll ensure all of our friends and family don't use them either...

PlumbFirst
Jared M.PlumbFirst

Sam, thank you for your honest opinion. We aim to please, granted we are not the cheapest company in Australia we warrant and guarantee all our works, unlike a lot of cheaper trades.
Kind regards,
The Plumbfirst team.

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Details

Features:

  • PlumbFirst is comprised of a large team of licensed plumbers
  • Based in Melbourne, these services are only available in Victoria
  • Offers a range of services including: Gas fitting, pipes and leaks, toilet plumbing, showers and baths, taps and sinks
  • Available 24 hours a day, 7 days a week in case of emergencies
  • Customers are charged for the job, not by the hour – so if the job ends up taking longer than anticipated there won't be a higher charge

Points of praise:

  • Customers were kept informed throughout the process. If there were any changes made, such as the water being turned off, people were informed beforehand so there were no unpleasant surprises.
  • The plumbers that PlumbFirst sent out were friendly and hard working. Many reviewers reported being pleased with the person who was sent to fix their plumbing issues.
  • The majority of reviewers mentioned that tasks were completed swiftly. The plumbers arrived at their jobs on time, and displayed admirable work ethics.

2021 ProductReview Awards logo

PlumbFirst has established a reputation for boasting a roster of hardworking and friendly plumbers. Due to its history of providing impressive service, this business has won a 2021 ProductReview Award for the Plumbers Category.

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