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PlumbFirst
4.5 from 3,425 reviews · View Statistics

Pros

  • Outstanding customer service

  • Customers are charged by the job, not the hour

Reviews

  • Customer Service
    5.0 (770)
  • Timeliness
    4.9 (760)
  • Job Satisfaction
    5.0 (735)
  • Rates and Fees
    4.4 (699)
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Liz

LizGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Extremely professional and competent

published

Lockie was on time and ready to fulfill the required task. He started and finished in a timely and professional manner, my husband and I were happy with Lockie’s knowledge and expertise provided to his craft.

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positive client

positive clientGreater Melbourne (Outer), VIC

Satisfied

published

Johnny came to make good the garden and landscaping following the work of your team. He has done an excellent job - exactly to my wishes and leaves me feeling very positive

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Wayne

WayneGreater Melbourne (Outer), VIC

Well worth a call

published

Work was carried out in a professional and timely manner well worth the call to PlumbFirst
The people were friendly and very professional as well as going the extra yard of giving me a hand to move obstacles so that they could commence. Thank you so much for a job well done , many thanks to Adam Kyle and Joel thanks guys.

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Jay

JayGreater Melbourne (Inner), VIC

Great service/ experience

published

Had Blaine come and work on some old underground drains that were blocked and broken for us, he was very professional, had great communication, and worked very efficiently. Highly recommend

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Robina

RobinaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

A few problems solved

published

Prompt service, neat work, friendly manner. Happy to explain what was required and why. Happy to answer all my questions. Will definitely use this company next time we need a plumber.

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Amazing job, very thorough work and very friendly and enthusiastic worker.

published

Did an amazing job, was very helpful and polite and friendly worker. Would definitely recommend to someone else who needs any work done. Cleaned up after himself and explained the process of the work conducted.

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Mark S.

Mark S.Greater Melbourne (Metropolitan), VIC

Service to our hot water installation

published

We had problems with our hot water and Plumbfirst being the original installer we called them . The problem was rectified to our satisfaction and was done on time and was not charged under the warranty

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1 comment
Mark S.
Mark S.

Blaine, the plumber from Plumbfirst came to evaluate the problem. He was very thorough in his investigation and very informative
There was no charge as this was under the company’s service warranty conditions

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Excellent job!

published

He arrived on time and completed the job well. Checked on completion. Made sure we were happy with work. Very polite and knowledgeable. Will use him again when required in the future.

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Slavica I.

Slavica I.

  • 2 reviews

Great help with the water leak

published
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Great plumbers and problem solvers

published

My 6 year old decided to drop a heavy object into our bathroom sink. After multiple calls to different parties these guys were only ones able and willing to fix it. And they did!

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Great stuff

published

Appreciated Ben and Russels work on our place in north Fitzroy. Professional and lovely! They arrived on time and got the job done with no fuss. Would be pleased to have them back over (but hoping to not have to!)

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Prompt

published

Blaine and Tai have been absolutely fantastic and prompt with the work they have done with our blocked pipes, drains and septic system. Phone calls have been responded to immediately and all questions answered for my understanding!

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Very happy with the Job

published

We had to change the hot water service, The people they come to fix which there name are lockie and Mat where very friendly and helpful.We recommend them 100 % ... Thank you guys ... 164187

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Desh Wheeler

Desh Wheeler

  • 3 reviews

Repair of broken sewage pipes

published

Benny Mack and his assistant attended to the problem professionally and delivered as promised. They were courteous, on time, worked diligently with no disruption. Great team effort. Would recommend Benny without hesitation.

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Punctual, reliable, efficient and friendly.

published

My elderly mother required sensitive sewage works at her property recently and the job entailed a difficult and deep hand dig. The plumber Blaine carried out the task at hand with incredible professionalism. He was polite and approachable, as were two other co workers Patrick and Richard. My mother was very happy with the overall quality of the service. Highly recommend!

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Very professional. On time and good work.

published

He arrived on time and completed the job well. Checked on completion. Made sure we were happy with work. Very polite and knowledgeable. Will use him again when required in the future.

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Veronica

VeronicaGreater Melbourne (Metropolitan), VIC

Sewer and Storm Water Systems

published

The workers provided Professional Friendly and Quality Service with a difficult and demanding job.
Could not fault for the support and great work.
I would definitely recommend this Company if you are .looking for peace of mind.

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good service

published

Courteous and knew the job, Steven Turner the plumber today did an excellent job. Shaun who came in yesterday to quote, etc was very trustworthy. He knew what the problem was pretty much straight away
I did find it quite expensive though. Would suggest a Seniors' discount for the future. Please do not send me advertising material
Thank you

Susan Smith

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Very good job

published

Lockie do very good work for us with new hot water system very happy with everything even cleaned up after and explained it all aswell thank you for all your work

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Drain repair in Port Willunga A25066

published

Very happy with the job at our house for the drain repair. Steve and Jason were very friendly and helpful. They carried out a very professional job and everyone of the team member got on well. They loved my tea.

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Page 1 of 135
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Questions & Answers

Derm

Dermasked

Underwood 4119
Need quote to replace Vulcan 250 ltr elec storage tank with same model, incl all fittings, Labor, gntees a certificates

2 answers
Maurice M.
Maurice M.

Call Plumbfirst old mate.

PlumbFirst
Jared M.PlumbFirst

Derm, we can attend site for an obligation free quote if this suits? please call our office on 1800 050607 to book in

Andrew E.

Andrew E.asked

Do your Company charge to come out to quote a hot water system replacement?

1 answer
jess
jess

No

K.Parks

K.Parksasked

I would like to know why my mum was excessively quoted $3211 for a 135lt hot water system with install. She was pushed and pressured into paying a $500 deposit and put on a payment plan. Obviously naive, she was taken advantage of.
We got another quote the same day elsewhere for $1400.
So we cancelled your job that same day ..
Why on earth is she not getting her $500 deposit back!? Or at least why is there not a resonable refund to compensate for the call out.
All the tech done was turn off the gas, took our valve and took my for a ride with a sales pitch.
Spent most of his time convincing her to take the deal. Quote number 129298 BY Leigh Tomlinton

2 answers
Sam T.
Sam T.

I hope you got a refund for your mum. They took advantage of her. Terrible.
We've just had the same problem with a toilet leak. Guy came out and said we def. needed a new toilet for $1,400.
Husband agreed as we were desperate however called around for quotes. We cancelled plumbfirst same day, within 2hrs actially. Got toilet fixed for under $300. Still waiting on our dep refund which they don't want to provide claiming that cost is a diagnostic fee.. funny, when they were wrong. It's a rort. Never use these guys unless they quote cheaper than others. Shop around. They'll never get a cent from us again and I'll ensure all of our friends and family don't use them either...

PlumbFirst
Jared M.PlumbFirst

Sam, thank you for your honest opinion. We aim to please, granted we are not the cheapest company in Australia we warrant and guarantee all our works, unlike a lot of cheaper trades.
Kind regards,
The Plumbfirst team.

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Details

Features:

  • PlumbFirst is comprised of a large team of licensed plumbers
  • Based in Melbourne, these services are only available in Victoria
  • Offers a range of services including: Gas fitting, pipes and leaks, toilet plumbing, showers and baths, taps and sinks
  • Available 24 hours a day, 7 days a week in case of emergencies
  • Customers are charged for the job, not by the hour – so if the job ends up taking longer than anticipated there won't be a higher charge

Points of praise:

  • Customers were kept informed throughout the process. If there were any changes made, such as the water being turned off, people were informed beforehand so there were no unpleasant surprises.
  • The plumbers that PlumbFirst sent out were friendly and hard working. Many reviewers reported being pleased with the person who was sent to fix their plumbing issues.
  • The majority of reviewers mentioned that tasks were completed swiftly. The plumbers arrived at their jobs on time, and displayed admirable work ethics.

2021 ProductReview Awards logo

PlumbFirst has established a reputation for boasting a roster of hardworking and friendly plumbers. Due to its history of providing impressive service, this business has won a 2021 ProductReview Award for the Plumbers Category.

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