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Plumbing Detectives

Plumbing Detectives (page 2 of 44)

4.1 from 864 reviews

Reviews

(630)
(54)
(4)
(12)
(164)
  • Incentivised Review Yes (0%) · No (100%)
  • Customer Service
    2.8 (20)
  • Timeliness
    2.9 (19)
  • Job Satisfaction
    3.2 (17)
  • Rates and Fees
    2.4 (21)

Daniel

Daniel

  • 2 reviews

Way too expensive..!

published

The price they charged me was way over the top and when I questioned the price and asked for a breakdown of the costs,they wouldn't give it to me. They just got aggressive. I don't recommend this company at all

1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

What a RIP OFF

published

Never again will I call this plumbing company. The Plumbing Detectives are really good at overcharging. After having a water heater replaced, I now find the price they charged is more than double the going rate for this type of heater

1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives
J. Theo

J. Theo

  • 2 reviews

Too Expensive and quote was not clear....especially pensioners BEWARE!!!!

published

Whilst the job was completed adequately the quote was double what was quoted for us by other plumbers and the explanation after the job was completed was not satisfactory. Even when we asked for a review of the costs charged to our pensioner elderly parents there was no follow up. They took the money and ran onto the next victim..... BEWARE!!!!

Customer Service
Timeliness
Job Satisfaction
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1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives
Natalie C.

Natalie C.Greater Melbourne (Metropolitan), VIC

Absolute rip off!!

published

Charged me $2500 to supply and install new hot water service. Buyers beware, never use this company. What a joke. Ripping of people who don’t know any better, you should be ashamed of yourself and your company!

Customer Service
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1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Sam

SamSydney, NSW

RIP off - NEVER AGAIN

published

I would not use them ever.
Highly dubious operation and dishonest operators.
After the house fire, they were caled in and even the insurance company told me that it was a rip off.
They would not accept their quote.

Customer Service
Job Satisfaction
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3 comments
Plumbing Detectives
PLUMBING D.Plumbing Detectives
Sam
Sam
Sam
Sam

FirstComplaintEver

FirstComplaintEverSydney Surrounds, NSW

  • 2 reviews

Absolute rip off - BUYER BEWARE!

published

Absolute rip off, MASSIVELY over charged and over quoted for unnecessary work. Thank god I got other quotes and opinions - it saved me $7500! Just a dog act to rip people off, all while acting like they’re doing you a favour.

Customer Service
Timeliness
Rates and Fees
1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Andrew

AndrewSydney, NSW

  • Verified customer

Stay away from this company

published

Had these people come out to my fathers house and they charged him $1700 to put a regulator on the wall and did not fix compliance plate on wall like they are required to do. 18 months later its leaking gas do you think i can can them back out? 3 days in a row they did not show up now im calling someone else and i will just pay to get it fixed..... They actually turned up at 4pm on the 3rd day since i called and the guy that showed up was very good fixed it without any fuss.....

Customer Service
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2 comments
Plumbing Detectives
PLUMBING D.Plumbing Detectives
Andrew
Andrew

trianta k.

trianta k.Greater Melbourne (Outer), VIC

Never Again!!

published

Mustafa and Okan are the best and only good thing going for this company. Informative, clean, professional, precise, considerate and good natured guys. Mustafa installed my gas stovetop and Okan my laundry trough. I highly recommend these two plumbers. As for the management of this company i cant say it was a positive experience. I gave 4 stars for the exceptional workers that came. But will never use this company again.

1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Hi Trianta
We are so please we resolved your issue's. I would like to understand your statement further. please email at customerservice@ontimelocal.com.au with a time we may contact you. I look forward to speaking with you.
Regards,
Salma

Professional, efficient, respectful

published
1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives
Glenn

GlennGreater Melbourne (Inner), VIC

Great experience!

published

Had a water leak underneath my driveway that serviced the front garden tap. Made an appointment for the next day. Plumber came but had to leave as he had an emergency job, ( it happens ). Mustafa came the next day and replaced the broken pipe ( difficult spot ) & did a fantastic job, really happy with his work! Many thanks to Mustafa and all involved!

1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Tam

Tam

  • 4 reviews

Buyer Beware!!! Don’t do it....

published

The worst company I have dealt with in a long time!!! they made me wait five hours on one day and did not turn up nor did they notify me - they then made me wait another four hours the next day and they arrived at 8 pm at night (they were meant to arrive at 4pm his name was [name removed] and he was lovely) and quoted me $900 to do the job I thought that was a little excessive so got another plumbing quote and they charged me $350.... clearly they are absolute rip-offs! I bet the positive reviews are people they know....Buyer be warned and be very aware!!

1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Neil

NeilGreater Melbourne (Outer), VIC

Happy customer

published

Very happy with Adam installing our new mixer tap in the kitchen. He was better than on time, he was early. Thanks to Brad for assessment of what type of tap we needed. I would recommend them to friends.

1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Very happy

published

great customer service. Mustafa and Hilly are very professional and respectful of our property. Very happy with the service thank you..punctual, no mess, no problem..so happy to have hot water again..thank you

1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Jackson

JacksonMelbourne

  • 2 reviews

Good job done.

published

Mustafa came well on time as arranged and was very professional in his approach to the task. The quote for the toilet cistern was a little high for my liking, (I could buy a complete toilet suite for the same price) but non-the-less, it works very well and looks good. Mustafa is an excellent ambassador for the business, friendly and informative about what needs to be completed. The two dual head showers work brilliantly. I would definitely consider using the services of this business again.

Peter.

1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives
Angela

AngelaVictoria

Over-priced

published

My tenant called Plumbing Detectives saying she couldn’t contact me. It was after normal business hours and they quoted her $299 call out fee and $600 to change leaking shower taps. The tenant was forced to pay $940.22 on the spot for the most basic set of shower taps which I had no choice but to reimburse her. I and my regular plumber were horrified of the over-priced service. I contacted the Company and they gave me no satisfaction. Beware.

irene

ireneSydney, NSW

  • 8 reviews

happy with the service

published

Adam came out, detected the problem with pipe under patio, next day problem addressed - day later patio re surfaced - rubbish was removed - everything was cleaned up and I am happy with the work


dishonest marked up prices

published

Prices were marked up more than 2 or 3 fold more than NORMAL plumbing prices.Stay clear from those magnets that advertise them. Stay away and throw those magnets in the bin

1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

terrible and unrealiable service

published
1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Good Morning,

I am sorry to hear you aren't happy with the service you received from us, we are more then happy to discuss this with you, if you would like to call our office our manager will be able to find your job and discuss this with you.


Questionable business practices

published
1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Hi Maire,

I am sorry to hear about the service you received from us and that our emergency plumber was unable to make it to you gran's property in the time frame you where advised of.


Grant A.

Grant A.Sydney, NSW

Great Service

published

Called in the morning and Kurt arrived within the agreed time. The job was to repair our front garden tap that was damaged. He provided a competitive quote which we happily accepted. The job was completed within about 15 minutes and I was able to pay EFTPOS on the spot. Very polite and friendly. Will recommend them and consider them for future jobs.

1 comment
Plumbing Detectives
PLUMBING D.Plumbing Detectives

Page 2 of 44

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Questions & Answers

Cole

Coleasked

Is everyone in this place called Adam or does he just have lots of friends?

15 answers
Maurie
Maurie

I don't know th answer, but I wouldn't use them if they were the last plumbing company on the planet. They are a total ripp-off,

Cole
Cole

I could not agree more! They are extremely rude if you have a problem and certainly do not live up to the glowing standards they profess to uphold as listed on their website.
Avoid them like the plague!

Andrea M
Andrea M

I noticed the reviews were always referring to Adam and glowing comments after our bad experience. Follow up service is terrible no help at all. Tank finally removed after 2 months and 2 weeks and only after advising them will be contacting lawyers. Drastic action due to there lack of assistance and lack of completing the job..Never ever using them again.


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