Too Expensive and quote was not clear....especially pensioners BEWARE!!!!
Whilst the job was completed adequately the quote was double what was quoted for us by other plumbers and the explanation after the job was completed was not satisfactory. Even when we asked for a review of the costs charged to our pensioner elderly parents there was no follow up. They took the money and ran onto the next victim..... BEWARE!!!!
Absolute rip off!!
Charged me $2500 to supply and install new hot water service. Buyers beware, never use this company. What a joke. Ripping of people who don’t know any better, you should be ashamed of yourself and your company!
Absolute rip off - BUYER BEWARE!
Absolute rip off, MASSIVELY over charged and over quoted for unnecessary work. Thank god I got other quotes and opinions - it saved me $7500! Just a dog act to rip people off, all while acting like they’re doing you a favour.
- Verified customer
Stay away from this company
Had these people come out to my fathers house and they charged him $1700 to put a regulator on the wall and did not fix compliance plate on wall like they are required to do. 18 months later its leaking gas do you think i can can them back out? 3 days in a row they did not show up now im calling someone else and i will just pay to get it fixed..... They actually turned up at 4pm on the 3rd day since i called and the guy that showed up was very good fixed it without any fuss.....
Mustafa and Okan are the best and only good thing going for this company. Informative, clean, professional, precise, considerate and good natured guys. Mustafa installed my gas stovetop and Okan my laundry trough. I highly recommend these two plumbers. As for the management of this company i cant say it was a positive experience. I gave 4 stars for the exceptional workers that came. But will never use this company again.
Professional, efficient, respectful
This is a positive review of the plumber Mustafa, who came this this morning 9/7/19 at the appointed time 8 am. I was most impressed for the second time, (the first when he arrived to assess the situation) of his punctual, professional and efficient manner. On my inquiry, he explained what he was doing in the most respectful manner, He also cleaned up after his work.
On another matter I was not impressed with Adam the person who rang me three hours later on 8/7/19, informing me that Mustafa couldn’t make it at 1pm yesterday. I wast...ed the whole afternoon because of his delay in informing me. But it was his offhand manner that bothered me the most. Adam was Not concerned that I was really put out. His very casual disrespectful manner was not appreciated. He Could have sincerely apologised. This is not a good frontperson for this company. Sincerely Irena
Had a water leak underneath my driveway that serviced the front garden tap. Made an appointment for the next day. Plumber came but had to leave as he had an emergency job, ( it happens ). Mustafa came the next day and replaced the broken pipe ( difficult spot ) & did a fantastic job, really happy with his work! Many thanks to Mustafa and all involved!
Buyer Beware!!! Don’t do it....
The worst company I have dealt with in a long time!!! they made me wait five hours on one day and did not turn up nor did they notify me - they then made me wait another four hours the next day and they arrived at 8 pm at night (they were meant to arrive at 4pm his name was [name removed] and he was lovely) and quoted me $900 to do the job I thought that was a little excessive so got another plumbing quote and they charged me $350.... clearly they are absolute rip-offs! I bet the positive reviews are people they know....Buyer be warned and be very aware!!
Good job done.
Mustafa came well on time as arranged and was very professional in his approach to the task. The quote for the toilet cistern was a little high for my liking, (I could buy a complete toilet suite for the same price) but non-the-less, it works very well and looks good. Mustafa is an excellent ambassador for the business, friendly and informative about what needs to be completed. The two dual head showers work brilliantly. I would definitely consider using the services of this business again.
My tenant called Plumbing Detectives saying she couldn’t contact me. It was after normal business hours and they quoted her $299 call out fee and $600 to change leaking shower taps. The tenant was forced to pay $940.22 on the spot for the most basic set of shower taps which I had no choice but to reimburse her. I and my regular plumber were horrified of the over-priced service. I contacted the Company and they gave me no satisfaction. Beware.
terrible and unrealiable service
Last Sunday, I called and asked a guy to repair a pipe which is broken, half an hour later, he called twice and found it's hard to get my apartment, cost me money (later on I knew it's my time I have to pay). He finally arrived and found where my apartment is and tried to fix, but he said no replacement:( it's a joke. Well, half hour job charged me $295 on Sunday night(7 p.m) ! If you can fix it, I am willing to pay for you, however, you failed to fix it and still charged me call out fee + hourly rate fee. In addition, I said I have a pensione...r living with us and should enjoy 10% discount off as your advertisement mentioned. Thanks for God. On Monday, building strata committee (our neighbor) asked a plumber to fix successfully it within 10 mins. Long J
Questionable business practices
One of the worst experiences I've had. My 95yr old gran needed her broken tap replaced. It was super important for her to get it fixed the same day, as she's old and the stress of not having access to water even for 1 night was a big deal. Called them at 4p, agreed to pay a callout fee of $195 to have someone come between 5p-7p. Was told someone would call us 30 min before they showed up. By 6:30p still no call, so we called back. Was told the plumber was delayed. Called back another 3 times, more delays, more delays, but none of this was proac...tively communicated. At this point we were told it would potentially be another 2hrs. It left us in a bad spot as we weren't comfortable having someone show up at 10p at night and even then there was no guarantee of the time. When we asked if they could find another plumber they said the plumber himself was trying to find someone. This seemed off - surely it is THEIR responsibility to find a replacement. After further questioning, we were told the plumber did not want to lose their call out fee. So because the plumber didn't want to lose the call out fee, they kept us waiting and waiting and waiting. We only agreed to pay the hefty call out fee because we thought it could be fixed between 5p-7p, not late at night. Also, be wary that they have bought a number of the different web addresses so if you type "emergency plumber" into google you're likely to end up using Plumbing Detectives even if the website has a different name. We ended up cancelling and sadly my gran was not able to get her tap fixed on the same night.
Called in the morning and Kurt arrived within the agreed time. The job was to repair our front garden tap that was damaged. He provided a competitive quote which we happily accepted. The job was completed within about 15 minutes and I was able to pay EFTPOS on the spot. Very polite and friendly. Will recommend them and consider them for future jobs.
Questions & Answers
Is everyone in this place called Adam or does he just have lots of friends?
I don't know th answer, but I wouldn't use them if they were the last plumbing company on the planet. They are a total ripp-off,
I could not agree more! They are extremely rude if you have a problem and certainly do not live up to the glowing standards they profess to uphold as listed on their website.
Avoid them like the plague!
I noticed the reviews were always referring to Adam and glowing comments after our bad experience. Follow up service is terrible no help at all. Tank finally removed after 2 months and 2 weeks and only after advising them will be contacting lawyers. Drastic action due to there lack of assistance and lack of completing the job..Never ever using them again.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.