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Really pleaded with new Toilet and tradie Daniel
Daniel did a brilliant job replacing our home toilet and repairing the cistern parts in my Airbnb toilet. He left everything clean and tidy and didnt even crack or break a floor tile. Great tradie
I called the plumbing detectives around 8PM and had Adam a young nice smelling man arrive to my house within an hour. He took care of my burst pipe and cleaned the mess it had made. I wont hesitate to use Adam again for any plumbing issues in the future. Thanks for leaving a trace of your cologne behind and thanks for cleaning the mess the burst pipe made.
We had a blockage in our kitchen drainage pipe. Adam was punctual. He was spotted on with his task and carried it out professionally. Definitely use again and recommend it
Watch out. These people constantly change their business name
I was reluctant to believe all the bad reviews for this company. I wish I had. This company has the most unprofessional people I have ever come across. I wish I could give them 0/10. Avoid it all costs.
FYI: These people are also known as 'on-time local'. It seems they operate under different names. Very murky.
Absolute Rip Off
This company is clearly run by people with no morals or business ethics who (we can only assume by our experience and reading the many scathing reviews by other unhappy customers) are out there to rip off their customers. A simple job of replacing old taps with a new all in one tap and mixer (that according to another plumber that came and fixed the holes left from the removal of the original taps one can purchase for around $40.00 from Bunnings) that in total took less than 45 minutes after I had already switched off the mains water supply and...they have charged me over $1000.00. Multiple business names, my credit card being charged for an amount I DID NOT authorise, no one responding to the more than 10 phone calls and messages I have left asking for someone to please deal with my complaint, and misleading websites claiming that they are a 'Local' plumber in our area. Absolutely unacceptable. We are lodging a complaint with Fair Trade & the ACCC.
Efficient and friendly service
Our job was carried out very quickly with queries covered off effectively throughout the process. Our plumber was very friendly and mindful of mess, which was very welcome. I would highly recommend.
Also known as On Time Local
So to start with the company name is not the same as the name advertised in my letter box.
On Time Local they are also called Back in July my hot water exploded on a Saturday and I thought sure why not give this company ago, they were proactive enough to put advertising in my letter box. What an absolute disaster.
First they were late, then they said I could not take the afternoon to think about my possible purchase (as I thought the quote was highly), telling me, If decision not made today it will take another week to get someone. So yes I g...
I needed a simple drain unblock..
Quoted me $529 and if I didn't accept I would have to pay $95 call out..
I accepted and advised I will be taking the matter further... On time local.
Was there 40 mins.
No reply to emails.
Definitely no response to emails sent stating work number. They have the money and dont give a toss. Consumer Affairs notified, who then called back. Very interested in details. We Been done and accept our stupidity, I just dont want elderly pensioners being preyed upon.
The stand pipe and tap near the water meter blew. We stupidly grabbed a fridge magnet and rang this mob. Ended up costing $195 callout and $556 for a standpipe & tap and less than 30 minutes of labour. $751 later we have learned our lesson. Never again. Operating under On Time Local. Phone numbers are the same.
Professional help is at hand.
Skilled and Professional plumber (Adam) who went out of his way, took care with his work, cleaned up after and rubbish away. All after hours too! Won’t hesitate to use company again.
Avoid like a plague! They are dodgy and lying. They operate under numerous different names and aliases. They charge both the consumer and the insurance company yet they don't do anything. There was a gas leak, use people's sense of urgency to trick them into believing them. They quoted a huge amount to replace all the pipes! Once our senses got back, we contacted RACV instead and they came and fixed the issue which had nothing to do with the pipes! Stay away!
Rip Off Thieves
The Plumbing Detectives are just ripping off customers. I call them to fix my drain and they just say it will cost 9,000 to fix. Then I called another plumbing company for a second opinion. A Service Today Plumber came to fix it and said it just needs the water jetting and fixed for cheap.
Just run! Also note their ABN has a number of companies under it - On Time Local being one of them. Complete rip off and zero moral code. They were prepared to charge me close to $10k for a completely unnecessary job, got it fixed for $600...
Gas leak turns into complete gas refit.
We had a gas leak that was traced to the vicinity of old galvanised pipes within a slab. Required a full refit with new copper piping in a double brick house. The team worked on the next days, Friday and Saturday to get the job done. Mustafa, Mitch and Matteo were very professional and courteous. The job was completed thoroughly and we are very happy with the end result.
plumbing emergency over the weekend, wasn't a massive job but didn't feel overcharged at all and the customer service was great and the job completed quickly. Hopefully we won't have an emergency again but if we do I wouldn't hesitate to call the plumbing detectives.
Very positive experience
We had a plumbing disaster and Mitch attended our emergency call out.
From start to finish, he was an absolute professional - he was courteous, listened and responded to our concerns, explained clearly and informed us of what was happening at every step.
My husband and I were most impressed that he kept his word and followed everything through.
The job was completed most efficiently and also very clean and tidy. It was highly stressful incident but Mitch's attendance helped enormously.
We don't want to encounter this sort of disasters again but without hesitation we will contact Plumbing Detectives and get Mitch again anytime!
Way too expensive..!
The price they charged me was way over the top and when I questioned the price and asked for a breakdown of the costs,they wouldn't give it to me. They just got aggressive. I don't recommend this company at all
What a RIP OFF
Never again will I call this plumbing company. The Plumbing Detectives are really good at overcharging. After having a water heater replaced, I now find the price they charged is more than double the going rate for this type of heater
Too Expensive and quote was not clear....especially pensioners BEWARE!!!!
Whilst the job was completed adequately the quote was double what was quoted for us by other plumbers and the explanation after the job was completed was not satisfactory. Even when we asked for a review of the costs charged to our pensioner elderly parents there was no follow up. They took the money and ran onto the next victim..... BEWARE!!!!
Absolute rip off!!
Charged me $2500 to supply and install new hot water service. Buyers beware, never use this company. What a joke. Ripping of people who don’t know any better, you should be ashamed of yourself and your company!
RIP off - NEVER AGAIN
I would not use them ever.
Highly dubious operation and dishonest operators.
After the house fire, they were caled in and even the insurance company told me that it was a rip off.
They would not accept their quote.
Absolute rip off - BUYER BEWARE!
Absolute rip off, MASSIVELY over charged and over quoted for unnecessary work. Thank god I got other quotes and opinions - it saved me $7500! Just a dog act to rip people off, all while acting like they’re doing you a favour.
Stay away from this company
Had these people come out to my fathers house and they charged him $1700 to put a regulator on the wall and did not fix compliance plate on wall like they are required to do. 18 months later its leaking gas do you think i can can them back out? 3 days in a row they did not show up now im calling someone else and i will just pay to get it fixed..... They actually turned up at 4pm on the 3rd day since i called and the guy that showed up was very good fixed it without any fuss.....
Mustafa and Okan are the best and only good thing going for this company. Informative, clean, professional, precise, considerate and good natured guys. Mustafa installed my gas stovetop and Okan my laundry trough. I highly recommend these two plumbers. As for the management of this company i cant say it was a positive experience. I gave 4 stars for the exceptional workers that came. But will never use this company again.
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