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Dishonest and purposely overpriced
Booked a job for a blocked kitchen sink. Plumber arrived and informed me that he needed to put a camera in the outside drains to have a look. I told him that we had just had that done a couple of weeks prior as we had recently overcome some unrelated plumbing issues. He insisted profusely that it was absolutely necessary until I eventually relented. After inserting the camera, low and behold, there was nothing wrong with the outside drains. After charging around $380 for the camera plus weekend callout fee of about $150, he said he would have t...o come back another day and jet blast the sink for another $700+ (as apparently it's a 2 person job). After speaking to some other plumbers, they informed me that: a) it should have been done on the spot and; b) this jet blasting quote was roughly twice as much as it should be. Called up their offices to cancel and was informed that because it was an ongoing job, I couldn't cancel and would have to speak to the plumber - another red flag in the whole experience. I was, however, lucky enough to be 'allowed' to eventually cancel this second appointment. I'm also finding out now that their Sydney operation were on A Current Affair in 2018 for ripping people off. FYI, they also operate under "On Time Local Services"
Never use Electricians from this company! They use apprentice electricians. They have no idea of how to detect problems or fix.
I was charged a call out fee of $192, when he couldn’t find a problem of sort circuit!
I showed him the problem and I realised he had no idea what was going on.
But he charged me $192 for coming and did nothing.
Please everyone out there don’t use them ever and never.
No not use them!
They hire the worst plumbing contract I have ever met. I have waited 3 days for the plumber turns up. Then wants to charge me $700 for a job they did not do well the last visit. When I refuse this fee, he says to charge me $400 for waste of his time. I will not accept this kind of behavior.
DO NOT USE!
Firstly they are late and not on time. I was told they would install a $750 limiting valve and charge no labour instead they installed a 100 dollar cheap one and pocketed the rest of the money. A simple google of the product number of the valve confirms this. Have reached out to customer support for weeks with no outcome.
You’ll be sorry!
Do not contact these thieves! If you do, you’ll be left feeling very disappointed with the rip off price and the work carried out by failed apprentices. After that you’ll feel angry with yourself when you call qualified plumbers to fix what these clowns have done to your house. Please don’t make the mistake I already have!!
Warnings they are the biggest scammer
On Saturday 5/12/20 I called this company to come & fix my broken shower mix tap because the water was flowing nonstop. They send a plumber & when he came & had a look he told me this is not an easy job we have to either remove some tiles or cut through the wall from garage & Chang the whole system because the tap is 15 years old & there won’t be any part available in the market & that will cost me $1,350.00 & they are not responsible for any other damage. I told him I’ll think about it because it didn’t sound right for me. Anyway he just put ...the cap to stop the water & wanted to charge me $450.00. I told him this is a ripoff then he charged me $350.00 which wasn’t fair at all. On that evening I was talking to my brother & I told him what happened and he told me he will come & see if he can do anything, he came on Sunday & took photo of the tap went to the Bunnings & they gave him the part which was needed to be changed & it cost only $15.00 now my tap is working like a brand new. He is not a plumber he actually is a dental technician, he didn’t break any tiles or cut any walls. This makes me wonder what kind of business this company or the plumber who is working with them doing to poor people who has no ideas or other choices than just to trust them. The plumber he just lied through his eyes without feeling shame or guilt, he knew he could’ve fix it right away but he tried to play a game. This is disgusting & I should call it pickpocketing people in need under the name of business, shame on them.
Unprofessional, over-priced and incompetent
The worst experience I've had with a plumbing company! I had water leak under the bathroom door, and Plumbing Detectives has a high star rating in Google for some reason.
First plumber arrived at my rental property, called me and said no one opened the door. I asked him to knock on the door, he refused. Straight after the phone conversation, I called my tenants, they ran out and couldn't see anyone.
I requested a second plumber, and asked the tenants to keep the front door open this time. Plumber inspected and said we need to get a specialis...t with equipments to check the pipes using sonar technology and quoted $640 (quote by their previous plumber was $450?!?!), as all a plumber could do was a flood test. The specialist came, didn't find any issue with the pipes and did a flood test (which the plumber could have done) and concluded it's the shower's waterproofing that needs to be re-done verbally - no written report was ever received even after my 2 requests. The invoice then arrived from a totally different business entity, with 3 different names in 1 email: "Fast Ontime Local Pty Ltd", "On Time Local", "Fast Ontime Local Plumber". All in all, I received no leak detection report at all, inflated prices decided by unknown factors, dodgy entity with multiple business names and plumbers who are unprofessional and incompetent. Avoid them!
Don't use this company
"On Time Local Services" is owned by Plumbing Detectives Pty. Ltd. Look that company up on Google.
My parents had a water leak from the water garnering tap under flower beds on Friday night. The guy came and quoted the job $1800 as they thought it would require a lot of digging pipes.
The Plummer came the next morning. It is turned out a much simpler job. He spent 2.5 hours, replace the t-shape ~700x700mm pipe and install new tap. They changed them (pension 80+ year old) $1500!
I would recommend thinking twice before you call them.
Firstly do not confuse "On Time Local Services" (which carries on business as a plumber) with another unconnected business called "On Time Local Plumbing".
There are 2 takeaways from this post. First, if ever you have a sewerage blockage, call your local water authority (in my case Yarra Valley Water) and not a plumber. Second, do not use "On Time Local Services" for anything.
Here is my story. I woke up on Monday 26th October 2020, to find that both of our toilets had filled with sewerage. Obviously we had a sewerage blockage. So I hunted a...round on the internet to find a local plumber in Blackburn who could clear the blockage. I found "On Time Local Services". I telephoned them to ask if they had a sewer rooter and could they come and clear the blockage. Yes .. they had a sewer rooter and they could be here in 2 hours to clear it. [name removed] arrived about 2 hours later but did not have a sewer rooter. "We now use a high pressure water jet because the old sewer rooter damages plastic pipes.." OK. So [name removed] used his high pressure water jet but could not clear the blockage. He said the blockage was caused by tree roots invading the U bend buried 2.4 metres down at the bottom of our stink pipe in the rear left corner of our block. He then gave me a written quote for $8,012.26 "discounted" to $7,211.03 to "excavate in garden ..up to 2.4 m deep to expose existing inlet and outlet drain cut out boundary trap shaft and install new PVC boundary trap shaft.." That also meant removing a 20 year old fejoa tree. He was here about an hour and fanged us $352.00. Taken aback by all of that, I spoke to another plumber. He said almost certainly it was not tree roots but a blockage in the main Yarra Valley Water sewer line which runs in the easement at the back of properties over our back fence. He told me to telephone the Yarra Valley Water emergency number asap. [name removed] from YVW arrived within 15 minutes!! Yep .. it was likely a YVW blockage and he will find the service pit somewhere over the back fence and get an emergency crew to unblock it. As [name removed] is walking out the door to look for the pit he says.. "Whenever you get a sewer blockage.. call us not the plumbers.." We got great service from YVW.. sewer was unblocked.. toilets back to normal levels within 30 minutes. No tree roots..
SCAM - avoid them
We had a blocked drain and I found them using google search https://plumbersutherlandarea.com.au/. Plumber came next day and was 5 hours late, did nothing, said he has no drain inspection camera, charged me 45$ for callout and gave me 860$ quote for a standard camera jet review. They are scam, they are just spending 15 minutes to get their 45$ and then providing cosmic pricing, so everyone will just never call them back. After some research, I found that the company ABN 31 153 435 780, which is registered as PLUMBING DETECTIVES PTY LTD. And eve...n more, they have created dozed on fake websites for each suburb, just search for their ABN and you'll find all of them. It seems they spend lots of money on websites and fake reviews like many below, https://plumbercoalcliffarea.com.au, https://plumberpetershamarea.com.au/ etc. Stay away from this scam.
Don't get a leak detection from these people
we have a leaking shower base. The man from Plumbing detectives (we had the fridge magnet) said we needed a leak detection and it would cost $750. I paid $70 deposit. I asked around and found out that it should only cost about $350. Also it was obvious where the leak was coming from. Thus we cancelled the leak detection and lost the $70 deposit. This is just a rip off company. I wonder if they actually have any actual plumbers.
Watch out. These people constantly change their business name
I was reluctant to believe all the bad reviews for this company. I wish I had. This company has the most unprofessional people I have ever come across. I wish I could give them 0/10. Avoid it all costs.
FYI: These people are also known as 'on-time local'. It seems they operate under different names. Very murky.
Absolute Rip Off
This company is clearly run by people with no morals or business ethics who (we can only assume by our experience and reading the many scathing reviews by other unhappy customers) are out there to rip off their customers. A simple job of replacing old taps with a new all in one tap and mixer (that according to another plumber that came and fixed the holes left from the removal of the original taps one can purchase for around $40.00 from Bunnings) that in total took less than 45 minutes after I had already switched off the mains water supply and...they have charged me over $1000.00. Multiple business names, my credit card being charged for an amount I DID NOT authorise, no one responding to the more than 10 phone calls and messages I have left asking for someone to please deal with my complaint, and misleading websites claiming that they are a 'Local' plumber in our area. Absolutely unacceptable. We are lodging a complaint with Fair Trade & the ACCC.
Also known as On Time Local
So to start with the company name is not the same as the name advertised in my letter box.
On Time Local they are also called Back in July my hot water exploded on a Saturday and I thought sure why not give this company ago, they were proactive enough to put advertising in my letter box. What an absolute disaster.
First they were late, then they said I could not take the afternoon to think about my possible purchase (as I thought the quote was highly), telling me, If decision not made today it will take another week to get someone. So yes I g...
I needed a simple drain unblock..
Quoted me $529 and if I didn't accept I would have to pay $95 call out..
I accepted and advised I will be taking the matter further... On time local.
Was there 40 mins.
Questions & Answers
Is everyone in this place called Adam or does he just have lots of friends?
I don't know th answer, but I wouldn't use them if they were the last plumbing company on the planet. They are a total ripp-off,
I could not agree more! They are extremely rude if you have a problem and certainly do not live up to the glowing standards they profess to uphold as listed on their website.
Avoid them like the plague!
I noticed the reviews were always referring to Adam and glowing comments after our bad experience. Follow up service is terrible no help at all. Tank finally removed after 2 months and 2 weeks and only after advising them will be contacting lawyers. Drastic action due to there lack of assistance and lack of completing the job..Never ever using them again.
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