Too long to resolve issue after faulty workmanship resulted in damaged carpet. Overcharged elderly pensioner and refused to give detailed invoice.
Gypsy like scammers - Avoid unless you want to be ripped off on price.
Called 9988 1680 - 'Local Plumber' fridge magnet left in our letter box in suburban Melbourne, that turned out to be a company head office in Sydney called Plumbing Detectives. No mention is made of the company name on the fridge magnet. Two plumbers turned up after much confusion in the booking of the job, they seemed reasonably competent but after much mucking around on their phones quoted a certain price to fix several issues. Came back the next day and fixed the problems but charged $500 more than the quote. They said they found some extra...things that needed adjusting. Also the phone booking person said the $45 call out fee is deducted from the total price - but the final invoice did not show this. One of the jobs was to replace an appliance hose that sells at Bunnings for $19 - we got charged $220 for it. They seem to rely on people's desperation to fix dangerous/urgent plumbing issues and it feels like you've been had by a band of roving gypsies after they leave. Their plumbing work however seemed to be competent, the lead plumber knew what he was doing. It's just that it seems the company philosophy is to charge as much as they can get away with, especially with emergency jobs and those who may be elderly or not able to defend themselves under pressure. This company also runs Electrical Detectives - who going by negative reviews here also seem to work on their dodgy philosophy of ripping people off.
Service good but price a little high
Nahil was the plumber that came to fix our blockage. Explained and fixed the problem. Just felt the cost was quite high, irrespective of call out time.
Do not use for an emergency - pricing is absolutely outrageous!
The work done was of good quality, the plumber was courteous and tidy. The out of hours (6.30pm on a weeknight) callout fee is $215 - and they were upfront about this which I accepted (you have to give your credit card details over the phone when you book in service). When the plumber arrived he told me that they quote "on the job" not by the hour. The plumber was in my home for just under one hour, used about $50 worth of parts and the job cost me $1440 in total. I was desperate as there are 6 people in my home and I needed to be able to use the water, but in retrospect, I wish I had waited until day hours and got the job done by a reasonable plumber who would have done it for about $500.
Good Work - we are satisfied
Prompt repair and call out. Work conducted in a Professional Manner in rectifying leaking kitchen sink. Keep up the Good Work David.
The actual installation of a replacement hot water tank was ok but still waiting 6 weeks afterwards for the old one to be picked up despite assurances that it would take 1-2 weeks at the most. Have made numerous phone calls to see when it will be picked up - been promised it will be tomorrow etc or they'll ring me back but have had no call backs and still not picked up. I lodged a formal written complaint with them which has not even been acknowledged. Phone staff are unhelpful and don't deliver what they promise. Very disappointing :(
Exaggerated charges for simple jobs.
Explains as the work needs to be done as very complexex and gives a quote. The following day a different plumber from the same company comes in and does a much simplified work but charged as per previous quote. Charged $ 1341.00. For 1.5h work and the quote did not have a breakdown for replacement parts or labour.
If you get these guys to do a job get a detail quote in print and read before you sign.
Get them to do a drawing of what they are planning to do.
Get them to list all the parts they are going to replace.
Get the quotation detailed on parts and labour.
Read before you sign.
Never trust them.
I would not call them again !
I booked a plumber on Wednesday for a relatively small but important job on Friday afternoon between 3 and 5pm that I needed done by the next morning at 730am. At 130pm I got an email saying they had lots of emergency jobs and couldnt do the job til the next day at 8am. On pressing they said they could send someone but the call out fee would be $95 not $45. It was not explained to me that my job would be bumped for bigger ones, leaving me then stuck and in an emergency situation. Very unhelpful.
Ouch! $500 Per Hour - Inflated prices - shop around
I should have shopped around for more quotes before agreeing for my waste water drain to be unblocked for $499. I seem to recall having this sort of simple task performed for about half the cost in the past. Also note that this company charges a $65 call-out fee.
The plumber arrived on time & I was happy with his work. I would have given the company 4 or 5 stars, but I feel I was badly stung by what I consider an over-inflated price & as such would not recommend their services to anyone.
We got their number via a letter-box dropped fridge magnet, and also one for an electrician. They both have been thrown in the bin.
Adam did a good job on the water filter and did am exe play job on the shower filters. He was quick to finish the job which was great.
I am afraid it is not what I expected. I was promised water cooler for free which I never received. And I was charged extra $70 for water pressure regulators which the Plummer said is a must to keep the warranty going and again it was not mentioned at the time of booking.
Although the service was prompt and the work completed to my satisfaction the price for a thermostat replacement in a hot water system was twice as high as other plumbing companies
Feel ripped off!!
Plumber finally arrived at 3pm in the afternoon. $65 just to come out, it appears this varies with different customers. Had us backed into a corner as we needed to have the problem fixed (front garden tap pipe broken). Quoted $380 to fix, did the job in 20 minutes and said that would be the charge whether he spent 5 minutes or 5 hours on the job. Bad attitude, total rip off, avoid this company. Advice - Do you research and find a plumber before you need one!
Unreliable, terrible service
It has been 6 months and after 5 calls to this company to collect the hot water unit they just left outside my house after installing a new one, it is still sitting outside. Each time they said someone will call me back or they will schedule someone to pick it up, no one ever did. Also was not given a written quote and was charged more than what was expected. Definitely will choose another plumbing service next time.
take out a loan first..
Charged $15k to dig up and replace 13 metres of sewer pipe and replace concrete driveway strips. Original quote was $11800 then charged an extra $2500 for another day's hire of small digger and 1 small skip bin. They refused to replace 1m of driveway concrete which had been driven over by the digger and the skipbin delivery truck unless we paid another $350. I would NEVER recommend them. Just a bunch of thieves.
Questions & Answers
Is everyone in this place called Adam or does he just have lots of friends?
I don't know th answer, but I wouldn't use them if they were the last plumbing company on the planet. They are a total ripp-off,
I could not agree more! They are extremely rude if you have a problem and certainly do not live up to the glowing standards they profess to uphold as listed on their website.
Avoid them like the plague!
I noticed the reviews were always referring to Adam and glowing comments after our bad experience. Follow up service is terrible no help at all. Tank finally removed after 2 months and 2 weeks and only after advising them will be contacting lawyers. Drastic action due to there lack of assistance and lack of completing the job..Never ever using them again.
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