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Plush Furniture NSW, Albury

Plush Furniture NSW, Albury

4.9 from 142 reviews

Reviews

Review distribution

5 star
127
4 star
12
3 star
1
2 star
1
1 star
1

Loving the Cooper

published

We have just ordered the Cooper from Christina B at the Albury store. Christina allowed us time to sit in the lounges at plush and was very helpful in fabric selection and looking at pictures of our brand new house. Can't wait for our new lounge to be made.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush Albury NSW
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Barney, we are so pleased to read of the service you received from Christine at our Plush Albury Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas


Marjory M.

Marjory M.Sydney, NSW

Perfect example of great customer service

published

From the purchase at Alexandria store, to follow up of delivery with Robert and the delivery by Karl of KC2U, everything was perfect. Bought a modular couch in cayman pewter as a floor stock for 60% off. The staff gave us free delivery and 5 year warranty. Now that’s what you call customer service! Will definitely buy again from Plush and recommend it to family and friends.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationAlexandria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Marjory, thank you for sharing on your overall Plush experience. We are thrilled hearing that our service from the showroom to delivery went beyond your expectations. Enjoy!
Warm regards,
Plush Think Sofas

Very good service, friendly and knowledgeable.

published

- The store was easy to navigate and the sale staff was very professional and friendly;
- The range was very good;
- Just satisfied with the quality. Our recliners failed within months of receiving it. The frame arrived bent and the motor eventually started to play up because of this. The repair service was excellent , although we had to wait over a month for it to be organised.
- We didn't have to assemble it. The delivery staff were good.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationAlbury
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Ricardo, thank you for sharing on your experience with Plush. It is a pleasure to read of the good service you received in our Showroom and upon delivery. Looking forward to your next visit!
Warm regards,
Plush Think Sofas

Pam

PamWangaratta

  • 2 reviews
  • 4 likes

Love my lounge but very disappointed in after sales service

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlbury
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Pam, thank you for your feedback. We are sorry to hear of your experience to date but would like to thank you for your receptiveness in resolving the situation.
Warm regards,
Plush Think Sofas


Sally Bulle

Sally BulleMurray Region, NSW

The best furniture service and product in Albury - by a country mile!

published

Christine provided exceptional service in assisting my parents in choosing furniture for their lounge room. It took quite some time to select the style and colour and at no time did we feel rushed or misunderstood. Christine answered all our questions with great professionalism, honesty and knowledge. Our experience at Plush Albury was next level!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlbury
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Jimbob

JimbobMurray Region, NSW

  • 2 reviews

Extremely satisfied and happy

published

checked out all nearby furniture stores and decided on lounge suite on the Plush web site.
Went into the store in Albury and found the exact suite we were looking for and the right colour. Sat on it and immediately knew that this was the one for our home.
Talked to Rashka the sales lady who was extremely helpful, ordered the lounge and when it arrived before time it was installed by the Plush guys and they also took away our old suite. Very helpful.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi there, thank you for taking the time to leave your valuable feedback. We are so pleased to hear that you found your perfect fit at our Albury Showroom and that you are enjoying your new sofa earlier than expected!
Warm regards,
Plush Think Sofas


Travis

TravisMurray Region, NSW

A Great Shopping Experience

published

A Warm & Welcoming Shopping Experience, A Great Well Presented Selection of Sofas, Modulars & Furnishings. Christine Was Super Helpful Throughout The Selection Process, Demonstrating Clear And Concise Product Knowledge & Advice, Whilst Respecting The Time & Space Required To Feel & Select A High Quality, Super Comfortable Sofa Combination. Thankyou To Christine & The Plush Team.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlbury NSW
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Carlton leather sofa

published

Just like to say that Plush has a fantastic team of girls at the Albury store. Andrea, Christine, Heather and Maxine were extremely helpful and patient with me as I took forever to choose the right coloured leather. Thankyou all. Cheers, Janet.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationAlbury nsw
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent service

published

A wide range of sofas on display. Prompt attention from Maxine and no attempt to influence my decisions on what I was interested in. When returning the following day after doing measurements at home, Christine was efficient ordering my sofas and explaining all the paperwork. Looking forward to 2 new beautiful leather sofas.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlbury
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Virginia, Thank you for taking the time to share such wonderful feedback on your experience at our Plush Albury Showroom. We are sure Christine and the Plush Albury team will be pleased reading your kind words.
Warm regards,
Plush Think Sofas

Patient and informative service at Albury Plush

published

Thank you Christine for being so helpful. Lovely sofas with flexible options. We were given sample to take home and help with our decisions in selecting a sofa. Thanks again

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPlush Albury
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Caitlin, thank you for sharing on your experience with our Plush Albury Showroom. We are so pleased to hear Christine was able to assist you throughout the process and look forward to passing on your kind words.
Warm regards,
Plush Think Sofas


Excellent sales assistance from Huan!

published

Just ordered the Uptown Modular through Huan and service could not have been simpler or more informative. Can’t wait to receive my lounge!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Alana, Thank you for taking the time to share your experience with Huan from our online showroom. We are so pleased to read about Huan's service and look forward to passing on your kind words. Warm regards, Plush Think Sofas


Excellent customer service

published

Would just like to compliment your Online Customer service agent Huan Wang for her outstanding service in assisting us in choosing our new lounge. Huan was went above and beyond to assist us with our choice and Plush Furniture is very fortunate to have such a delightful, helpful and informed employee. We ended up visiting your Albury store and once again assisted by another helpful employee Jaqui M, Jacqui was extremely knowledgeable and so pleasant in choosing the most beautiful leather lounge....can't wait for it to arrive. Thank you PLUSH
Pamela

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

  • Verified customer

Excellent Customer Service

published

We purchased a sofa from the Albury store and Katarina was very helpful and patient with our many questions. Never at any time did we feel we were being "sold to", just informed and guided through the options available. We are very happy with our purchase and cant wait for it to be delivered.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

What beautiful furniture

published

I went into the Albury store hoping to find a lounge suite that looked modern and was comfortable.
The Dylan modular ticked all these boxes.The friendly service from Katarina was remarkable with her knowledge of the products.
Would recommend anyone to the store

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Terry H

Terry H

  • 2 reviews
  • Verified customer

Excellent Service

published

Katarina was very helpful with what we needed. I would recommend Plush to anyone. The store was a great experience to shop in.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Terry, we are happy to read you had a great experience at Plush Albury Showroom. Thank you for your wonderful feedback, we will be sure to pass your kind words on to Katarina.
Warm regards,
Plush Think Sofas

Knowledgeable staff and faultless service

published

This was a well considered purchase for us. The staff at Plush Albury never rushed us and patiently answered all our questions. We dealt with a number of staff members and they were all very respectful of us and each other. I cannot fault the service we received.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Plenty if options great service

published

Instore, offered plenty of options and colours, staff member very
understanding in what we were looking for and explained different fabrics and styles
Informed of delivery time and payment options clearly
Very happy with service.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Glynn, thank you for your lovely feedback on your experience with Plush. We are very pleased to read of your satisfaction with our beautiful sofa range and with the service you received.
Warm regards,
Plush Think Sofas


Perfect and comfortable

published

Our purchase was in store in Albury and the assistance from Katarina was very professional. Product knowledge was great and the comfort of the product is so good

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Joyce, we are very happy to read you found your perfect sofa with Katarina at Plush Albury Showroom. Thank you for providing your valuable feedback, we will be sure to pass it on.
Warm regards,
Plush Think Sofas


  • Verified customer

Fantastic customer service

published

Purchased a Maya Modular Sofa at the Albury store. The customer service we received was fantastic, Katrina had excellent product knowledge and was an absolute pleasure to deal with. We are extremely happy with our purchase, wouldn’t have any issues recommending Plush to family and friends. Thanks again

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Quality & Great service

published

My husband and I have ordered the Leila modular lounge in a light leather colour after speaking with Jacqui in the Albury store. She was very knowledgeable and patient with my many questions and several trips in to make sure we were happy with our choice and I now feel confident that we have chosen a quality product which will last many years. Jacqui made the whole process so easy and gave me a lot of confidence and detail about how the lounges are made and what different quality lounges (including leathers) are on the market.
The customer service and building of rapport with us left the competitors for dead!
Thankyou so much Jacqui, we can't wait to lounge on our new modular!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

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