Amazing service and beautiful show room!
As a first time buyer, I was recommended by many of my friends to visit Plush. Robert (Manager) was fantastic to deal with and the Alexandria showroom is really nice! Couldn’t recommend highly enough.
So Happy !!
I had the pleasure of meeting Josh at the Alexandria store and he was so lovely and professional and he gave me excellent customer service. This is my second purchase in a leather lounge after 10 years and would highly recommend a plush lounge to any one and I will return again!
Wonderful experience at Plush Alexandria
My sister has a Plush modular sofa and after a 2 years it still looks like new!!. So when it was time to upgrade mine I went to Plush and found the wonderful Zara with Chaise. Robert the Manager was very patient with me whilst I tried every sofa and looked at different fabrics. If you want genuine customer service and a superior sofa then go to Plush at Alexandria.
Great customer service
Josh from the Alexandria store was super helpful with helping advice us on choice of couch, which module would suit us best and what fabrics. We came several times and he was very patient with us every time as well as keeping the sale prices for us.
Finally found our perfect family sofa!
After a year of searching online for a family sofa. We finally settled on a Plush one. The Alexandria store had the sofas I had seen online.
It was good to be able to try my top picks and get expert advice from Molly the customer service rep. She told us that the Zara sofa came in two different depths which I didn't realise as I sat on the one which was too deep for us and would have moved on. Even though we loved it. Molly showed us the shorter depth sofa to try out and it was perfect for us.
She didn't push us or rush us even though we s...at on every sofa in the store. She was an excellent guide throughout the whole process. Can't wait to receive our Zara sofa with its custom fabric and feel secure that if my kids did spill somethiing we can sort it with Plush. Thanks Molly for being so genuine with us. Top of the range stores can be overwhelming you made us feel at ease so it was easy to focus on finding the perfect sofa for us.
Great experience at Alexandria
We had a great experience at Plush Alexandria, largely thanks to the wonderful and genuine customer services provided by Josh. He was very patient while we tossed up different sizes and fabrics. He was able to show us couches on the floor that would be similar in feel to all of the fabrics on our shortlist. He talked through the pros and cons of different fabrics, which gave us confidence to make this big purchase for our new house. He was even kind enough to tell us where we could buy one of the (non Plush) coffee tables from! Can't wait for our new Zara to arrive!
Molly helped us find our perfect sofa at Plush Alexandria. She was casual and friendly in her approach (not overly sales-like) which was refreshing and gave us space when needed. She had an upbeat friendly manner, was able to answer all our questions easily, understood our needs and gave us the best deal possible on what we bought. I would highly recommend Plush Alexandria (and ask for Molly!)
10/10 customer service!
Robert the store manager was extremely helpful in assisting us in purchasing our lounge for our family home. The store was really easy to navigate through and had a wide range of quality products to choose from.
Great customer service!
Experienced outstanding customer service at Plush Alexandria. Robert was extremely helpful, and provided us with useful advice when choosing our new lounge. 10/10 would recommend. Looking forward to receiving our new furniture!
Molly your customer service was Tops !!!!!
I have been to 3 plush stores and the service I received today from Molly and her lovely Scotish Manager were exceptional. So friendly and very honest. Their customer service was A class. We purchased a beautiful lounge with their help and expert advise. Thankyou Molly and Braveheart scotsman. Lol looking forward to receiving my lounge
Good range and helpful service
We went to Plush Alexandria fo their 50% off January sale and were not disappointed. The selection was great and prices reasonable. We were served by Molly who gave us some good advice and generally did a great job looking after us.
Excellent Service at Plush Alexandria
We spent a long time at Plush Alexandra selecting our new lounge from their great range. Robert, the store manager was extremely knowledgeable and very helpful and patient while we made our choice. A pleasure to do business with - would recommend 10/10. Thanks!
- Verified customer
LOYAL CUSTOMER FOR GOOD REASON
We are loyal customers at Alexandria Plush for very good reasons. Our experience with the staff there, especially Josh, who has looked after us brilliantly each time, (and also lovely Molly) has been outstanding. We look forward to engaging with Josh on every aspect of the process, from browsing to fine-tune details, from payment to delivery. He is such a delightful person to work with and makes the rather nerve-wracking decision-making experience easy, reassuring and fun. He is clearly very experienced and naturally gifted salesman, enjoys his...job and his customers and believes in the product. He is also honest and professional, clear, prompt and calm. We are also very pleased with the products and have returned recently to purchase another lounge chair to match the two sofas we had already bought from Plush almost a year ago. We have been delighted with every aspect of them and all our friends and family love them.
Thank you Molly at Alexandria
I would like to thank Molly from Plush Alexandria for helping myself and my husband on choosing a sofa. We could not ask for a more courteous ,patient,respectful and knowledgeable person to help us out. After searching for 3 months for a sofa which filled our needs and dealing with a number of salespeople Molly was a breath of fresh air to deal with. The Alexandria store is well set up with a great range of sofas to pick from. We are so pleased to have found a sofa which not only looks great but gives us the back support that we need. We are looking forward to our new sofa and will be recommending Molly of the Alexandria Store to all our family and friends,
Josh was wonderful. Took the time to understand and consider our needs. Responded to any objections or concerns appropriately and confidently. Delivery was smooth, product is still too new to evaluate quality, however, service was top notch.
Experts in Sofa’s
We went to the store and roughly knew which sofa we were interested. We did our research and also about the different types of leather and what we had to look for!
After one lap at the store we were offered help by Molly. Molly was super friendly, and we quickly trusted her, she knows her stuff really well! We decided after 20 minutes, that we found our new lounge! When we did our research online we saw that this couch can be purchased interest free. I read the terms and conditions. We didn’t like the ZipPay account credit option and decided to...
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