Great customer service and experience
I bought a new sofa bed today at Plush at Alexandria, and was helped by store manager Robert. He was very friendly and knowledgable about the products, explained the manufacturing and delivery lead times clearly and just made it all a very quick and enjoyable experience. It's my first time buying from Plush, and will be back again.
Great products and service
Lots of options for lounges, covers, customisation and accessories. Robert (store manager, Alexandria) was very helpful and friendly, and make the whole process very easy. Very excited to receive the lounge into our home!
Excellent service and Product
We recently purchased and received our sofas and recliners from Plush Alexandria and are loving it! We went there on a Saturday and were served by Josh. He is a very friendly staff member who helped us pick our perfect lounge. He was not pushy at all and answered all of our questions that we had. The store manager Rob put through the sale and was also very helpful and lovely. It was such an easy process.
The store was very easy to navigate through, it was inviting and also light and bright. The was a huge range of sofas to pick from.
We are very satisfied with the quality of our sofas and recliners and would definitely recommend it to others!
Great Couch and sales staff ruined by very poor warranty service.
We bought our couch from Alexandria and was very happy with the helpful staff who helped us get what we want and even make changes after the order was placed. Unfortunately the whole experience has been ruined and has left a sour feeling after the eletric headrest broke after 2 months from delivery.
From the time I logged a service call it took nearly 4 months to have it fixed. Booking the service technician was a pain, there was no compromise in between, you could only book him according to his schedule of when he'd be in the area. When I did book him in, he didn't show up. I wasted a day of annual leave for this but was at least compensated $100 though it doesn't really equate to my days worth of annual leave. When I finally had the technician come in, he wasn't able to fix it as he didn't have the part for the broken headrest. He tried replacing every other part and concluded that it was the headrest motor that needed to be replaced which I'm told isn't readily available and would take 9 weeks to order! This delivery time itself is ridiculous and takes nearly the same amount of time to build and send a couch.
When the part finally arrived after 9 weeks, I wasn't notified, in fact I had to keep chasing up the call. Finally I booked in a time with the technician. On his visit, i'm horrified to find out again he doesn't have the part to fix it and needs to order another part, the headrest motor. At this point i'm quite frustrated because i'm pretty sure this was the same conclusion we had arrived with on his last visit. What's also frustrating is the part he brought in looked exactly like the same part he replaced last time which controls the recliner. I'm assured this time I won't have to wait 9 weeks again and they would have the headrest motor in stock so i'm not sure why this wasn't tried in the first place. Maybe he brought the wrong part in again or maybe he misdiagnosed it the first time. Eitherway it could've been fixed sooner and I wasted another day of my leave. All together from trying to book him in, ordering the part and getting it fixed, it's taken nearly 4 months which is longer than the time I've had my couch. What good is a 10 year warranty if it takes this long to fix. Unfortunately i couldn't even make much use of the couch because with the broken headrest, it made it very uncomfortable to sit on without the back and head support.
The couch in itself is beautiful, the sales experience was great but it's hard to recommend Plush after my awful warranty experience. Friends and family comment on how lovely the couch is but find out it's still broken after so long. I can't even recommend it if I wanted to because everytime they visit they find it's still broken.
I hope most go though a different experience than mine. After all that, i'm not sure if I want to go through the same headache in future.
Satisfied Return Customer
Rob the store manager really looked after me and provided excellent service and advice. I had gone initially a few months ago and after going back today, was able to secure the sofas we were after.
Service that cant be matched and furniture of the highest quality
Amazing help and customer service by everyone at plush, a fabulous sales assistant, great communication from the factory and the most helpful and professional delivery guys. 5 stars isn't enough.
Perfect service, great product
Shopped at the Alexandria plush store and was served by the manger Robert. He was excellent, knowledgeable and a pleasure to deal with.
Answered all our questions, took the time to explain about the fabric, warranty, how to protect the fabric and explained all the features of the lounge to us in detail. The store was well laid out.
Highly recommend Robert and his team at plush Alexandria. It was a very good experience!
Good price, good poduct!
Great customer service, great product and choice and conveiniant to deal with. Also the delivery was on time and and installed properly and they explained about the care of the product.
Customer Service with Care & Knowledge
The Manager at Alexandria, Peter, guided us from the moment we walked in. First time buyer. We had no idea where to start. Fabric or Leather. All the pros and cons were discussed, including product care and treatments. Once leather was decided on, we were gratefully educated in the choices and why Plush Leather was the right choice. Peter walked us through everything. Swatches were offered to take home for the night to check the colours in our lounge room throughout the day. We returned the next morning to purchase Cameo Recliners in a 2.5 seater, 2 seater and single. Can’t wait for the delivery. I would highly recommend Peter to anyone wanting to purchase a new lounge. Couldn’t be happier.
Fantastic Service and great product
Robert was extremely helpful with both sofa design and talking us through the options. This is the second sofa we have bought from Plush Alexandria and we couldn't be happier. Due to the excellent and friendly service we get from Robert we are planning on purchasing a third in the future.
This is our second purchase and met with Robert who provided us with great service and information about the swivel chair we wanted. He was warm and friendly - high recommend Plush Alexandria.
Cooper Plush lounge
Just bought our 1st Plush Lounge, Clare and Robert from Alexandria were fantastic, couldn't have asked for a better service, great range of colours and textures, can't wait for my new lounge!
Sofa has an issue tried to contact customer support to rectify but no response.
After a pleasant store experience, we decided to purchase a set of Austin recliners.
However, after one week after the sofa is delivered, we found out there is a defect. The back piece on one side has a big gap to the armrest. Whereas on the other side, the back piece is crushing into the armrest. Contacted the plush care team twice but heard no response.
So easy - from choosing to delivery!!!!
All the staff at Alexandria were extremely helpful .Chris who took my order was so good, asking questions about things I had not even thought about. Have to say the sofa more than met my expectations - so pleased with the comfort and quality. A special thank you to Jim and Jake who delivered my sofa - they were both exceptional and went above and beyond for me. Great guys!!!
So happy with our purchase! The sofa is amazing!! The sales team were friendly and very helpful, plus the delivery guys went above and beyond, they even assembled it for us. Highly recommended.
A great purchase!
Thank you Robert at Plush Alexandria for your wonderful service today. Robert explained all the great benefits of a Plush sofa when I bought my leather Berlin 2.5 seater sofa bed. Am very much looking forward to delivery! Thanks again!
Exceptional Customer Service!
Upon stepping foot into the Plush Alexandria store, we were kindly greeted by Clare and Robert who both provided exceptional customer service and assisted with our purchase. Would definitely recommend to family and friends!
Not quite the quality I expected
I ordered my Santa Monica petite sofa and ottoman in late September and was quoted a roughly 12 week lead time - which seems to be fairly standard. Other people have commented on being asked to review the service upon purchase. I was not. For the record the service was ‘fine’.
The sofa was ready on 18 December as promised at the time of purchase (bought at the time of their 50% off offer). To put it blunty, having taken delivery of the sofa and used it for almost three months now, I’d have been particularly annoyed if I had paid the full price. The quality simply isn’t there and wouldn’t warrant a $4k price tag. Sofa and ottoman together were $2400, and I can see myself getting rid of this in a year or two.
I live alone so there’s not exactly a lot of traffic on the sofa. The seat cushions are slightly undersized for the sofa, but more importantly they have sagged - this happened within the first two weeks and despite turning them over or trying to plump them up, they sag again within minutes. Feathers have already started to come out also. Not a lot, maybe 10 or so, but within a few months I’d expect that not to happen. The fabric on the ottoman is already pilling - not at all attractive. And the sofa itself creaks when I sit on it (and I’m far from what you would call ‘heavy set’).
I went with Plush because a friend recommended them, I didn’t want to spend $5k at the time, and I didn’t want a run of the mill Freedom sofa. I’m really regretting penny pinching and buying this. Generally poor quality with failings just three months in. Doesn’t bode well for it lasting long at all.
First time purchase in Alexandria
Great service from the store manager Robert, very friendly and well informed, will be happy to revisit again in the future. Highly recommend to others. Cant wait for my new lounge!
First Time Purchasr Alexandria
Happy with the service Robert - Manager provided, very friendly and well informed, will be happy to revisit again in the future. Highly recommend to others. Cant wait for my new lounge.
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