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Plush Furniture NSW, Alexandria

Plush Furniture NSW, Alexandria

4.8 from 745 reviews · View Statistics

Reviews

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Excellent customer service - Molly was fantastic!

published

We went to countless furniture stores and could not find a lounge that ticked all the boxes. As soon as we walked into Plush, Molly took care of us snd we found the perfect lounge. She spent so much time with us answering our questions and showing us fabric samples. We are extremely happy with our choice and we have Molly to thank.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria, NSW
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Anthony

Anthony

  • 2 reviews

Not particularly comfortable - staff in the shop are nice though

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
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2 comments
Plush Furniture
Plush Sofas A.Plush Furniture
Anthony
Anthony

It has been - there has been a furniture technician out to look at it, and compare to floor stock.

The comment "that is how they are" came from a Plush representative.

Mary M

Mary MSydney, NSW

My plush lounge ❤️

published

I purchased my lounge and it was such a pleasant experience Molly was so helpful and knowledgeable. Five ⭐️ Molly thanks for your help!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Wayland C.

Wayland C.Sydney, NSW

  • 2 reviews

Great product and service

published

Fantastic service the moment we walked into the store. Great sofa set, perfect for our house. Delivery was also managed very well. Thank you.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Liz

LizSydney, NSW

Great range and great service from Molly

published

Visited the Alexandria store to find a sofa during recent sale period. Molly was very helpful and fun as well - gave us good advice based on our requirements, and a great deal on top of the discounts already available. There was no pressure to buy - we took fabric samples home and finalised the order with Molly over the phone the following week. The whole process was very easy and enjoyable. Looking forward to getting our sofa delivered in February. Thanks Molly.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria, NSW
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Molly was amazing.

published

Molly made our experience amazing. She helped us find the right sofa and followed up on the phone. Thank you!!

Incentivised ReviewNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

We've finally found our perfect sofa!

published

Molly from the Alexandria store, guided my choices based on our family's needs. We choose the Hudson modular, it is comfortable, stylish and suits our lifestyle. At first, I felt a little overwhelmed as there were many styles to choose from, Molly's advice and genuine care helped me narrow down to a few choices. The Hudson won the day, especially once the fabric choice was confirmed. Thanks Molly, you're a gem.

Product Quality
Customer Service
Incentivised ReviewNo
Product AppearanceNot as advertised
Store LocationAlexandria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Melvin

MelvinSydney, NSW

Incredible service from Molly at the Alexandria store!

published

We could not have had a better experience than we did with Molly from the Alexandria store, who made us feel welcome from the start and helped us choose our new armchair. Buying a sofa is often a confusing decision, with the plethora of options available. But Molly was highly attentive, extremely patient, warm and friendly, gave great advice that was tailored to our needs, and quickly turned it into one of our best shopping experiences! Thanks Molly!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria NSW
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
David3669

David3669Sydney, NSW

If the sofa is as good as the service.

published

I recently decided to upgrade my lounge suite. After viewing other offerings I walked into Plush.
Not only were the offerings amazing but the service, from Molly at Alexandria, exemplary. She answered all my questions, advised where necessary, and offered suggestions where appropriate.
Can’t wait for delivery.
Thanks Molly. You are a credit to Plush. There are many that should take lessons from you.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationAlexandria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Fantastic Customer Service from Chris at Plush Alexandria

published

Chris from the Alexandria Plush store helped my husband and I with our purchase of a Snuggle Chair and Ottoman. Chris was attentive, informed and passionate about Plush products. He spent time creating a quote for us, finding us the best price and making suggestions about the most practical fabric for our lifestyle. He made the transaction stress free and went above and beyond to remember us and details about our lives when we came back in two days later to finalise the purchase. Thank you, Chris.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Ladyofleisure

LadyofleisureSydney, NSW

  • 2 reviews

Can’t wait for my new sofa!

published

A great experience from the moment I walked into the store. Chris was a delight to deal with. Helpful and very knowledgeable.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great sales service in Alexandria

published

Fantastic sales service from Molly in Alexandria. We needed overnight to consider our purchase, she was friendly and not pushy. Molly remembered our conversation the next day, the configuration of our modular and the colour. All in all great service and very friendly.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Joseph

JosephSydney, NSW

Exceptional service and products.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria NSW
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Outstanding product and experience

published

This is the third lounge from Plush Alexandria, it was time to update so we went back to our favourite lounge store with no expectations as time can change things, but the experience did not disappoint. The range is vast, and Robert the Manager went all out, patiently providing all the information we needed to make our decision regarding model, measurements, configuration, recliners and suitable fabric from the huge range. Product is of great quality and value covered by 10yr warranty, very satisfied with our purchase, and pleased to see the outstanding service is on point.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Molly(Alexandria store )was incredible . she was Personal , knowledgeable And so professional.I can't regard her enough

published

Molly helped with everything - navigating showing product. Everything we needed !! She helped with the leather choice and everything! So thankful

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Fantastic service

published

Last Sunday I went to the Alexandria store and was served by Molly. Not only was Molly helpful, she was realistic in her advice, not pushy but helped to think of different options to suit my situation and home size. Molly has a refreshing approach to service and I really appreciated her guidance and expertise to select a product that met our needs. We bought a couch and are excited to receive it. Thanks again Molly for your help.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Karen L.

Karen L.Sydney, NSW

Purchased a new leather lounge can’t wait

published

I am writing to thank molly from plush Alexandria for all her help and excellent service during my recent purchase of a new leather lounge molly was very understanding,warm and helpful what a true asset to your team

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Deano

DeanoSydney, NSW

Great product. Excellent customer service!

published

The Alexandria showroom has a great range. The missus wanted to buy every second piece we looked at. The customer service folks were super friendly and extremely helpful. We were helped by a very knowledgeable bloke named Chris who kindly guided us through our purchase.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Michael

MichaelSydney

  • 2 reviews
  • 4 likes

Excellent quality. Great Service

published

Purchased 2x2 seater Calais, very happy with quality. Service at Alexandria was exceptional the manager Rob was extremely helpful. Highly recommended 5 Star Service

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Laura

LauraSydney, NSW

Molly is a delightful asset to your team

published

I am writing to thank Molly for her service during my recent purchase of a snuggle chair. Molly was warm, personable and very helpful. She is a true asset to your team!

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Type of Furniture OfferedSofas
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