Excellent customer service - Molly was fantastic!
We went to countless furniture stores and could not find a lounge that ticked all the boxes. As soon as we walked into Plush, Molly took care of us snd we found the perfect lounge. She spent so much time with us answering our questions and showing us fabric samples. We are extremely happy with our choice and we have Molly to thank.
- NSW, Alexandria
- Verified customer
Not particularly comfortable - staff in the shop are nice though
We'd had our previous Plush sofa for about 10 years, it's still in great condition, just not what we wanted from a lounge.
Where to start looking - no guesses there, Plush.
The people that staff the stores were great to deal with, as was the range of fabric and leathers.
Yes we sat, checked measurements etc...
What we didn't notice, and it took a few days after it was delivered (10/10 for the team doing the delivery as well) was that after sitting for a while it was uncomfortable.
My plush lounge ❤️
I purchased my lounge and it was such a pleasant experience Molly was so helpful and knowledgeable. Five ⭐️ Molly thanks for your help!
Great product and service
Fantastic service the moment we walked into the store. Great sofa set, perfect for our house. Delivery was also managed very well. Thank you.
Great range and great service from Molly
Visited the Alexandria store to find a sofa during recent sale period. Molly was very helpful and fun as well - gave us good advice based on our requirements, and a great deal on top of the discounts already available. There was no pressure to buy - we took fabric samples home and finalised the order with Molly over the phone the following week. The whole process was very easy and enjoyable. Looking forward to getting our sofa delivered in February. Thanks Molly.
Molly was amazing.
Molly made our experience amazing. She helped us find the right sofa and followed up on the phone. Thank you!!
We've finally found our perfect sofa!
Molly from the Alexandria store, guided my choices based on our family's needs. We choose the Hudson modular, it is comfortable, stylish and suits our lifestyle. At first, I felt a little overwhelmed as there were many styles to choose from, Molly's advice and genuine care helped me narrow down to a few choices. The Hudson won the day, especially once the fabric choice was confirmed. Thanks Molly, you're a gem.
Incredible service from Molly at the Alexandria store!
We could not have had a better experience than we did with Molly from the Alexandria store, who made us feel welcome from the start and helped us choose our new armchair. Buying a sofa is often a confusing decision, with the plethora of options available. But Molly was highly attentive, extremely patient, warm and friendly, gave great advice that was tailored to our needs, and quickly turned it into one of our best shopping experiences! Thanks Molly!
If the sofa is as good as the service.
I recently decided to upgrade my lounge suite. After viewing other offerings I walked into Plush.
Not only were the offerings amazing but the service, from Molly at Alexandria, exemplary. She answered all my questions, advised where necessary, and offered suggestions where appropriate.
Can’t wait for delivery.
Thanks Molly. You are a credit to Plush. There are many that should take lessons from you.
Fantastic Customer Service from Chris at Plush Alexandria
Chris from the Alexandria Plush store helped my husband and I with our purchase of a Snuggle Chair and Ottoman. Chris was attentive, informed and passionate about Plush products. He spent time creating a quote for us, finding us the best price and making suggestions about the most practical fabric for our lifestyle. He made the transaction stress free and went above and beyond to remember us and details about our lives when we came back in two days later to finalise the purchase. Thank you, Chris.
Can’t wait for my new sofa!
A great experience from the moment I walked into the store. Chris was a delight to deal with. Helpful and very knowledgeable.
Great sales service in Alexandria
Fantastic sales service from Molly in Alexandria. We needed overnight to consider our purchase, she was friendly and not pushy. Molly remembered our conversation the next day, the configuration of our modular and the colour. All in all great service and very friendly.
Exceptional service and products.
After visiting several other Leather Lounge specialist stores my wife and I called in to the Plush Furniture store at Alexandria NSW and we were attended to by Robert. I had done some research on the various grade quality of leathers and we decided on a full grain premium grade leather for our new lounge suite. At the other stores the sales people were either unable, unwilling or at best vague in telling us what grade of leather their sofas were made of, generally saying they were 'genuine leather'. Unfortunately genuine leather is considered b...y experts in the industry to be a very low quality product and frankly I was expecting a similar response from Robert. Thankfully he was very well informed about the premium quality leathers and was able and willing to answer any questions I gave him. We were shown samples of the leathers that Plush use on their sofas and told about their ten year product warranty and also informed about the leather protection products to keep the leather in excellent condition for many years to come. We are truly pleased to have purchased our new Brentwood lounge suite from Plush at Alexandria as we feel confident our purchase is also an investment in quality and peace of mind. We would have no hesitation recommending Plush and the professional staff at the Alexandria store to anyone wishing to purchase their quality products.
Outstanding product and experience
This is the third lounge from Plush Alexandria, it was time to update so we went back to our favourite lounge store with no expectations as time can change things, but the experience did not disappoint. The range is vast, and Robert the Manager went all out, patiently providing all the information we needed to make our decision regarding model, measurements, configuration, recliners and suitable fabric from the huge range. Product is of great quality and value covered by 10yr warranty, very satisfied with our purchase, and pleased to see the outstanding service is on point.
- NSW, Alexandria
- Verified customer
Molly(Alexandria store )was incredible . she was Personal , knowledgeable And so professional.I can't regard her enough
Molly helped with everything - navigating showing product. Everything we needed !! She helped with the leather choice and everything! So thankful
Last Sunday I went to the Alexandria store and was served by Molly. Not only was Molly helpful, she was realistic in her advice, not pushy but helped to think of different options to suit my situation and home size. Molly has a refreshing approach to service and I really appreciated her guidance and expertise to select a product that met our needs. We bought a couch and are excited to receive it. Thanks again Molly for your help.
Purchased a new leather lounge can’t wait
I am writing to thank molly from plush Alexandria for all her help and excellent service during my recent purchase of a new leather lounge molly was very understanding,warm and helpful what a true asset to your team
Great product. Excellent customer service!
The Alexandria showroom has a great range. The missus wanted to buy every second piece we looked at. The customer service folks were super friendly and extremely helpful. We were helped by a very knowledgeable bloke named Chris who kindly guided us through our purchase.
Excellent quality. Great Service
Purchased 2x2 seater Calais, very happy with quality. Service at Alexandria was exceptional the manager Rob was extremely helpful. Highly recommended 5 Star Service
Molly is a delightful asset to your team
I am writing to thank Molly for her service during my recent purchase of a snuggle chair. Molly was warm, personable and very helpful. She is a true asset to your team!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.