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Plush Furniture NSW, Alexandria

Plush Furniture NSW, Alexandria

4.8 from 496 reviews

Reviews

Review distribution

5 star
460
4 star
8
3 star
2
2 star
4
1 star
22

Finally found the sofa I want

published

The manager Robert at plush was so helpful in explaining the products they have to offer. He took his time and Im glad to say Ive now purchased my first plush sofa. It was great so see the multiple options with regards to configuration and colour. And to top it off I got a great price. I would definitely recommend this store.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Priscilla, we are so pleased to hear that you received excellent service from Rob. We will pass your appreciation onto him. Thanks for recommending us!
Warm regards,
Plush Think Sofas


Belgin

BelginSydney, NSW

Absolutely in love with our Plush sofas!

published

We recently received our plush sofas and I must say it is the best purchase I have ever made. It was made to suit our requirements and is extremely comfortable to sit or even lay on. My children love the stylish swivel chair I purchased for them. They share lots of cuddles and laughter turning around. I would like to say a special thank you to Robert (Manager) for his great service and helpful advice. I am one very satisfied customer and have already recommended PLUSH to family and friends.

Product Quality
Customer Service
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Helena Lenthen

Helena LenthenSydney, NSW

Good experience to get what I want

published

I heard viewed the product the week before and decided on it. All went well. Josh was very helpful and managed to offer a price I was happy with. Thats all I have to say

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Helena, we are pleased to hear that you found the perfect sofa for all your needs. We will be sure to pass your appreciation onto the team. Many Thanks!
Warm regards,
Plush Think Sofas

Excellent Service!

published

Huge thank you to Josh from Plush Alexandria. He was extremely knowledgeable and quick to answer questions or give honest and genuine advice when asked. Josh made the overall shopping experience a joy. Thanks mate.

Product Quality
Customer Service
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Robert

RobertSydney, NSW

A Good Experience.

published

I had been into the Alexandria store several times to see the Citti sofa that I was interested in. I found Chris P to be very approachable and I felt happy to ask him questions. Chris had excellent product knowledge and helped me get my sofa covered in a discontinued fabric which he found out the factory still had enough left for my order. I am very happy with the whole experience so far.

Customer Service
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

happy plusher

happy plusherSydney, NSW

Great service from Chris @ Alexandria

published

Thank you Chris for answering all our questions with great patience as our kids tried nearly every sofa in the store before deciding on the Cameo. We wanted a straight sofa and Chris showed us alternative set ups which catered for our space.
Chris was very professional and really helped us decide on colour and covering as well. He also offered the upgrade protection kit which we are still considering.
We are looking forward to getting our new Plush sofa and we would definitely recommend Plush Alexandria especially Chris!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationAlexandria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review


Helen

HelenSydney, NSW

Fabulous service

published

I found Plush after shopping at many other stores and was so glad I decided to pop in. Josh at Alexandria was so helpful and very knowledgeable about all the products. He wasnt pushy at all and took the time to listen. I actually went back the following day, as I wasnt sure about the fabric and he took me through some more samples and really helped to make my decision so much easier.
I cant wait to receive my new lounge now.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Fantastic service

published

Josh at the Alexandria store was outstanding. He was knowledgeable about the products and could answer all of our questions, and provided great suggestions. He was friendly and made the whole process easy and enjoyable.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Hayley & Michael, we are so pleased to hear that you received fantastic service from Josh. We will pass your appreciation onto him and look forward to your next visit. Many Thanks!
Warm regards,
Plush Think Sofas

Liz

LizSydney, NSW

Love Plush Lounges and cant wait for my new chair!

published

We came into store to purchase a Snuggle chair and came home with both the chair and ottoman on order. We had previously purchased a Plush lounge and are so impressed with the quality and style that we came back. Josh of the Alexandria store helped and looked after us - he was incredibly friendly and insightful and made our purchase easy and swift. He even went above and beyond to send out an extra sample of fabric when I questioned the fabric choice I had made. He was courteous and lovely and we would go back to see him again. Thanks Josh.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Lara E.

Lara E.Sydney, NSW

Service

published

Trilled with the servicemen received from Milly and the Team in Alexandria. A pleasure to deal with and such a pleasant process from the start. Looking forward to the arrival of our lounge

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
See all answers
2 comments
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Lara E, thank you for sharing such great feedback on your Alexandria Showroom experience. We are so pleased to hear our Milly was able to assist you in finding your perfect sofa.
Warm regards,
Plush Think Sofas

Lara E.
Lara E.

Molly was amazing! We love her!!!


Scott Dee

Scott DeeSydney, NSW

Great, friendly service

published

Ana at the Alexandria Store made the whole process a breeze and actually, dare I say, an enjoyable experience. Loads of options so we managed to come up with a perfect fit for my tricky situation and at a price I was happy with! Thoroughly recommended.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Scott, thank you for sharing such great feedback on your Alexandria Showroom experience. We are so pleased to hear our Ana was able to assist you in finding your perfect sofa.
Warm regards,
Plush Think Sofas


Stuart

StuartSydney, NSW

Super helpful

published

Thanks to Chris at Alexandria and Dawn from the Online Showroom - we really appreciated the advice about different lounge options and finding one suited to our requirements. Our experience in Plush was very different to other stores due to having staff who understood their product and listened to what we wanted, provided samples so we could check colours at home and answered our questions on multiple occasions. Thanks for your help and a great lounge

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

LJG

LJGIllawarra, NSW

Josh have such wonderful service!

published

Josh gave great advice, wasn’t pushy but guided us. He had a smile the entire time and was too happy to help! Thank you Josh, we really, really appreciate it

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi LJG, we are so pleased to read of the service you received from Joshua at our Plush Alexandria Showroom. It is great to hear of his assistance and we are sure he will enjoy reading your kind words.
Warm regards,
Plush Think Sofas


Henry C.

Henry C.Sydney, NSW

Exceptional Customer Service

published

As a business owner, I understand how important customer service is to success. I recently purchased a sofa and armchair from Plush Alexandria. I was extremely satisfied with the service that I received from Ana D. She was professional, efficient and very knowledgeable about the selection and choices at Plush.

As for the quality of the product, I am thoroughly impressed by my new reclining armchair which I have already put to good use. Though the sofa has not yet arrived, I expect it to be the same quality as the armchair.

I would not hesitate to recommend Ana D from Plush Alexandria to anyone in the market for a new sofa who expects only the best customer service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
APD

APDSydney, NSW

Plush Sofa

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
3 comments
Plush Furniture
Plush Sofas A.Plush Furniture
APD
APD

I have emailed you

Plush Furniture
Plush Sofas A.Plush Furniture

Hi APD, we are sorry for the inconvenience and delays. We are unable to find any email contact from you, if you could please assist by providing your details below or by direct messaging us so we can resolve this asap.
Warm regards,
Plush Think Sofas

Korey b

Korey bSydney, NSW

The worst quality/warranty/customer service ever..! Do not buy from them

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationAlexandria
See all answers
2 comments
Plush Furniture
Plush Sofas A.Plush Furniture
Korey b
Korey b

I have just sent through my details for the 10th time let’s see how long it takes to get a resolution or even a call back once it has been “escalated”


Bash

BashSydney, NSW

Great service and would definitely be referring my friend and family !

published

Great service by Rob. Picked the longbeach sectional sofa which is amazing and comfy ! Can’t wait til it arrives !
Rob made sure everything on the order was accurate and provided all the information we needed around protection and the plush guarantee. Made the choice so easy, dealing with him was a breeze.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The Best Customer Service by Far! Great products too!

published

Just ordered our new lounge from Plush Alexandria and have to say the level of customer service is second to none! Had the pleasure of dealing with 3 team members Josh, Chris and Rob who all went above and beyond to make sure we got the right lounge for our new home. They were friendly, knowledgeable and most of all PATIENT with us as we took our sweet time deciding on the model, setup and fabric of our new sofa. We visited in store 3 times and had numerous phonecalls to get our decision right and never felt rushed or hassled. Couldn't speak highly enough of the team here at Alexandria. Can't wait for our new sofa!

Customer Service
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent Service

published

Chris P was excellent at explaining all aspects of the lounge we wanted to buy. He gave us space so we could make our minds up and did not hassle or hurry us, which is what every customer prefers.

Thanks Chris, go the Dragons!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great customer service and experience

published

I bought a new sofa bed today at Plush at Alexandria, and was helped by store manager Robert. He was very friendly and knowledgable about the products, explained the manufacturing and delivery lead times clearly and just made it all a very quick and enjoyable experience. It's my first time buying from Plush, and will be back again.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

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