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Plush Furniture NSW, Alexandria

Plush Furniture NSW, Alexandria

4.8 from 484 reviews

Reviews

Review distribution

5 star
448
4 star
8
3 star
2
2 star
4
1 star
22

LJG

LJGIllawarra, NSW

Josh have such wonderful service!

published

Josh gave great advice, wasn’t pushy but guided us. He had a smile the entire time and was too happy to help! Thank you Josh, we really, really appreciate it

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi LJG, we are so pleased to read of the service you received from Joshua at our Plush Alexandria Showroom. It is great to hear of his assistance and we are sure he will enjoy reading your kind words.
Warm regards,
Plush Think Sofas


Henry C.

Henry C.Sydney, NSW

Exceptional Customer Service

published

As a business owner, I understand how important customer service is to success. I recently purchased a sofa and armchair from Plush Alexandria. I was extremely satisfied with the service that I received from Ana D. She was professional, efficient and very knowledgeable about the selection and choices at Plush.

As for the quality of the product, I am thoroughly impressed by my new reclining armchair which I have already put to good use. Though the sofa has not yet arrived, I expect it to be the same quality as the armchair.

I would not hesitate to recommend Ana D from Plush Alexandria to anyone in the market for a new sofa who expects only the best customer service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
APD

APDSydney, NSW

Plush Sofa

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
3 comments
Plush Furniture
Plush Sofas A.Plush Furniture
APD
APD

I have emailed you

Plush Furniture
Plush Sofas A.Plush Furniture

Hi APD, we are sorry for the inconvenience and delays. We are unable to find any email contact from you, if you could please assist by providing your details below or by direct messaging us so we can resolve this asap.
Warm regards,
Plush Think Sofas

Korey b

Korey bSydney, NSW

The worst quality/warranty/customer service ever..! Do not buy from them

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationAlexandria
See all answers
2 comments
Plush Furniture
Plush Sofas A.Plush Furniture
Korey b
Korey b

I have just sent through my details for the 10th time let’s see how long it takes to get a resolution or even a call back once it has been “escalated”


Bash

BashSydney, NSW

Great service and would definitely be referring my friend and family !

published

Great service by Rob. Picked the longbeach sectional sofa which is amazing and comfy ! Can’t wait til it arrives !
Rob made sure everything on the order was accurate and provided all the information we needed around protection and the plush guarantee. Made the choice so easy, dealing with him was a breeze.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The Best Customer Service by Far! Great products too!

published

Just ordered our new lounge from Plush Alexandria and have to say the level of customer service is second to none! Had the pleasure of dealing with 3 team members Josh, Chris and Rob who all went above and beyond to make sure we got the right lounge for our new home. They were friendly, knowledgeable and most of all PATIENT with us as we took our sweet time deciding on the model, setup and fabric of our new sofa. We visited in store 3 times and had numerous phonecalls to get our decision right and never felt rushed or hassled. Couldn't speak highly enough of the team here at Alexandria. Can't wait for our new sofa!

Customer Service
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent Service

published

Chris P was excellent at explaining all aspects of the lounge we wanted to buy. He gave us space so we could make our minds up and did not hassle or hurry us, which is what every customer prefers.

Thanks Chris, go the Dragons!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great customer service and experience

published

I bought a new sofa bed today at Plush at Alexandria, and was helped by store manager Robert. He was very friendly and knowledgable about the products, explained the manufacturing and delivery lead times clearly and just made it all a very quick and enjoyable experience. It's my first time buying from Plush, and will be back again.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Tom

TomSydney, NSW

Great products and service

published

Lots of options for lounges, covers, customisation and accessories. Robert (store manager, Alexandria) was very helpful and friendly, and make the whole process very easy. Very excited to receive the lounge into our home!

Product Quality
Customer Service
Store LocationAlexandria
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Tom, thank you for sharing on the lovely service your received from our Alexandria Showroom. We are glad to hear of your anticipation and can;t wait for you to receive your sofa.
Warm regards,
Plush Think Sofas

Deana C

Deana C

  • 3 reviews

Excellent service and Product

published

We recently purchased and received our sofas and recliners from Plush Alexandria and are loving it! We went there on a Saturday and were served by Josh. He is a very friendly staff member who helped us pick our perfect lounge. He was not pushy at all and answered all of our questions that we had. The store manager Rob put through the sale and was also very helpful and lovely. It was such an easy process.
The store was very easy to navigate through, it was inviting and also light and bright. The was a huge range of sofas to pick from.
We are very satisfied with the quality of our sofas and recliners and would definitely recommend it to others!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Alexandria NSW
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

  • Verified customer

Great Couch and sales staff ruined by very poor warranty service.

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Marco, we are very sorry to hear of your experience to date and appreciate your patience whilst we investigate the matter. Our team have confirmed your details and will be in contact shortly to discuss.
Warm regards,
Plush Think Sofas


James

JamesSydney, NSW

Satisfied Return Customer

published

Rob the store manager really looked after me and provided excellent service and advice. I had gone initially a few months ago and after going back today, was able to secure the sofas we were after.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Groomy

Groomy

  • 2 reviews

Service that cant be matched and furniture of the highest quality

published

Amazing help and customer service by everyone at plush, a fabulous sales assistant, great communication from the factory and the most helpful and professional delivery guys. 5 stars isn't enough.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Holly H.

Holly H.Sydney, NSW

Perfect service, great product

published

Shopped at the Alexandria plush store and was served by the manger Robert. He was excellent, knowledgeable and a pleasure to deal with.

Answered all our questions, took the time to explain about the fabric, warranty, how to protect the fabric and explained all the features of the lounge to us in detail. The store was well laid out.

Highly recommend Robert and his team at plush Alexandria. It was a very good experience!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush Alexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Good price, good poduct!

published

Great customer service, great product and choice and conveiniant to deal with. Also the delivery was on time and and installed properly and they explained about the care of the product.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Andrew, thank you for taking the time to share on your experience. It is great to hear that everything was to your satisfaction and we hope you enjoy your beautiful new sofa.
Warm regards,
Plush Think Sofas

Elizabeth S.

Elizabeth S.Sydney, NSW

Customer Service with Care & Knowledge

published

The Manager at Alexandria, Peter, guided us from the moment we walked in. First time buyer. We had no idea where to start. Fabric or Leather. All the pros and cons were discussed, including product care and treatments. Once leather was decided on, we were gratefully educated in the choices and why Plush Leather was the right choice. Peter walked us through everything. Swatches were offered to take home for the night to check the colours in our lounge room throughout the day. We returned the next morning to purchase Cameo Recliners in a 2.5 seater, 2 seater and single. Can’t wait for the delivery. I would highly recommend Peter to anyone wanting to purchase a new lounge. Couldn’t be happier.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Alexandria NSW
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Elizabeth, thank you for sharing your wonderful experience with us. We are pleased to hear that your first Plush experience couldn't be better. We look forward to your next visit.
Warm regards,
Plush Think Sofas


Simone

SimoneSydney

  • 2 reviews

Fantastic Service and great product

published

Robert was extremely helpful with both sofa design and talking us through the options. This is the second sofa we have bought from Plush Alexandria and we couldn't be happier. Due to the excellent and friendly service we get from Robert we are planning on purchasing a third in the future.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Petros G.

Petros G.Sydney, NSW

Fantastic Service

published

This is our second purchase and met with Robert who provided us with great service and information about the swivel chair we wanted. He was warm and friendly - high recommend Plush Alexandria.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Petros, we are so pleased to read of the fantastic service you received from Robert at our Plush Alexandria Showroom. It is great to hear of his assistance and we are sure he will enjoy reading your kind words.
Warm regards,
Plush Think Sofas


Grace

GraceSydney, NSW

Cooper Plush lounge

published

Just bought our 1st Plush Lounge, Clare and Robert from Alexandria were fantastic, couldn't have asked for a better service, great range of colours and textures, can't wait for my new lounge!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Grace, Welcome to the Plush Family! Thank you for sharing such wonderful feedback on your experience. Our Team will be glad to hear of your kind words and we hope you enjoy your new sofa.
Warm regards,
Plush Think Sofas


inno

inno

  • 2 reviews
  • 1 like

Sofa has an issue tried to contact customer support to rectify but no response.

published

After a pleasant store experience, we decided to purchase a set of Austin recliners.

However, after one week after the sofa is delivered, we found out there is a defect. The back piece on one side has a big gap to the armrest. Whereas on the other side, the back piece is crushing into the armrest. Contacted the plush care team twice but heard no response.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationAlexenderia
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

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CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedSofas
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