Finally found the sofa I want
The manager Robert at plush was so helpful in explaining the products they have to offer. He took his time and Im glad to say Ive now purchased my first plush sofa. It was great so see the multiple options with regards to configuration and colour. And to top it off I got a great price. I would definitely recommend this store.
Absolutely in love with our Plush sofas!
We recently received our plush sofas and I must say it is the best purchase I have ever made. It was made to suit our requirements and is extremely comfortable to sit or even lay on. My children love the stylish swivel chair I purchased for them. They share lots of cuddles and laughter turning around. I would like to say a special thank you to Robert (Manager) for his great service and helpful advice. I am one very satisfied customer and have already recommended PLUSH to family and friends.
Good experience to get what I want
I heard viewed the product the week before and decided on it. All went well. Josh was very helpful and managed to offer a price I was happy with. Thats all I have to say
A Good Experience.
I had been into the Alexandria store several times to see the Citti sofa that I was interested in. I found Chris P to be very approachable and I felt happy to ask him questions. Chris had excellent product knowledge and helped me get my sofa covered in a discontinued fabric which he found out the factory still had enough left for my order. I am very happy with the whole experience so far.
Great service from Chris @ Alexandria
Thank you Chris for answering all our questions with great patience as our kids tried nearly every sofa in the store before deciding on the Cameo. We wanted a straight sofa and Chris showed us alternative set ups which catered for our space.
Chris was very professional and really helped us decide on colour and covering as well. He also offered the upgrade protection kit which we are still considering.
We are looking forward to getting our new Plush sofa and we would definitely recommend Plush Alexandria especially Chris!!
The reviewer stated that an incentive was offered for this review
I found Plush after shopping at many other stores and was so glad I decided to pop in. Josh at Alexandria was so helpful and very knowledgeable about all the products. He wasnt pushy at all and took the time to listen. I actually went back the following day, as I wasnt sure about the fabric and he took me through some more samples and really helped to make my decision so much easier.
I cant wait to receive my new lounge now.
Love Plush Lounges and cant wait for my new chair!
We came into store to purchase a Snuggle chair and came home with both the chair and ottoman on order. We had previously purchased a Plush lounge and are so impressed with the quality and style that we came back. Josh of the Alexandria store helped and looked after us - he was incredibly friendly and insightful and made our purchase easy and swift. He even went above and beyond to send out an extra sample of fabric when I questioned the fabric choice I had made. He was courteous and lovely and we would go back to see him again. Thanks Josh.
Great, friendly service
Ana at the Alexandria Store made the whole process a breeze and actually, dare I say, an enjoyable experience. Loads of options so we managed to come up with a perfect fit for my tricky situation and at a price I was happy with! Thoroughly recommended.
Thanks to Chris at Alexandria and Dawn from the Online Showroom - we really appreciated the advice about different lounge options and finding one suited to our requirements. Our experience in Plush was very different to other stores due to having staff who understood their product and listened to what we wanted, provided samples so we could check colours at home and answered our questions on multiple occasions. Thanks for your help and a great lounge
Josh have such wonderful service!
Josh gave great advice, wasn’t pushy but guided us. He had a smile the entire time and was too happy to help! Thank you Josh, we really, really appreciate it
Exceptional Customer Service
As a business owner, I understand how important customer service is to success. I recently purchased a sofa and armchair from Plush Alexandria. I was extremely satisfied with the service that I received from Ana D. She was professional, efficient and very knowledgeable about the selection and choices at Plush.
As for the quality of the product, I am thoroughly impressed by my new reclining armchair which I have already put to good use. Though the sofa has not yet arrived, I expect it to be the same quality as the armchair.
I would not hesitate to recommend Ana D from Plush Alexandria to anyone in the market for a new sofa who expects only the best customer service.
'd like to express my extreme disapointment in Plush customer service.
Today my replacement sofa was meant to be delivered. The delivery company contacted me with a window between 11-12. I had to contact the driver at 12 as no-one had showed up. He did arrive around 1230 but was not able to deliver the new sofa as he advised that he would not be able to carry it up the stairs.
He offered to leave the new cushions and forget about the new base altogether (how is this acceptable!?). He then left with the replacement base taking it back to the ...warehouse and left us with the new cushions and our old damaged sofa. So now we have to store these extra cushions in our small apartment and the new sofa goes back to sit in your warehouse collecting dust. We have already wasted a whole morning for this delivery and work full time during the week. Not to mention waiting over 12 weeks for this replacement.
The worst quality/warranty/customer service ever..! Do not buy from them
Very poor quality compared to our previous furniture. Our leather sofa purchased 24months ago has been sagging for the past 18 months called 10 times.! Been in store to complain 5 times.! Now our sofa is even worse with padding coming off the frame, my 1 year old daughter keeps hurting herself bumping her head on the frame. We even opted to pay extra for coverage and plush has not done a thing about it. Terrible customer service and rubbish lounge.! I do not recommend the plush brand to anyone they may have been good in the past but they are ab...solute crap now And do not pay for extra coverage it is a scam..! I do not have a problem with the Alexandria store or the staff working there, but the lounge quality is just rubbish, and the fact that they haven’t done a thing about it but string is along is even worse. Please do not waste your money with them they do absolutely nothing.
Great service and would definitely be referring my friend and family !
Great service by Rob. Picked the longbeach sectional sofa which is amazing and comfy ! Can’t wait til it arrives !
Rob made sure everything on the order was accurate and provided all the information we needed around protection and the plush guarantee. Made the choice so easy, dealing with him was a breeze.
The Best Customer Service by Far! Great products too!
Just ordered our new lounge from Plush Alexandria and have to say the level of customer service is second to none! Had the pleasure of dealing with 3 team members Josh, Chris and Rob who all went above and beyond to make sure we got the right lounge for our new home. They were friendly, knowledgeable and most of all PATIENT with us as we took our sweet time deciding on the model, setup and fabric of our new sofa. We visited in store 3 times and had numerous phonecalls to get our decision right and never felt rushed or hassled. Couldn't speak highly enough of the team here at Alexandria. Can't wait for our new sofa!
Chris P was excellent at explaining all aspects of the lounge we wanted to buy. He gave us space so we could make our minds up and did not hassle or hurry us, which is what every customer prefers.
Thanks Chris, go the Dragons!
Great customer service and experience
I bought a new sofa bed today at Plush at Alexandria, and was helped by store manager Robert. He was very friendly and knowledgable about the products, explained the manufacturing and delivery lead times clearly and just made it all a very quick and enjoyable experience. It's my first time buying from Plush, and will be back again.
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