Big Shout Out to Hai at Auburn Plush
I came into Auburn Plush thinking I knew what I wanted, but thanks to Hai’s expert knowledge & wonderful service I left purchasing the lounge that I really needed!!
Under his direction and expertise I was able to select the perfect leather, colour, configuration and accent chair.
We are thrilled with our Dixon chaiselounge & Darby chair perfect for a difficult space !!
This is our second purchase from Plush !! Wonderful quality & customer service with excellent delivery and installation !!!
Amazingly helpful and friendly
Manami was very friendly and so helpful to answer all of my questions and was patient with me to make the right choice. Thank you Manami, I appreciate your helpfulness and efforts.
Great product and excellent customer service!
Very helpful staff. Good advice (not just pushing the sale). Very happy with our choice and hoping it lasts as long as our last Plush lounge (sadly retiring after nearly 20 years with a busy family!)
Auburn Showroom Manager: Christine Phan
It is with utmost respect and gratitude that I write this review for Christine Phan, based on the impeccable, diligent and hospitable service she offered today. I visited the Auburn showroom and I cannot praise this delightful, warm and welcoming woman enough for the service she carried out today. Christine provided me with extremely helpful information regarding measurements, fabrics, delivery specifications and her very honest opinion based on my queries. She was patient and understanding and truly wanted to ensure her customer was satisfied ...and happy with the product. I honestly felt I was looked after from the minute I set foot in the store. I will not hesitate to recommend anyone to visit Plush Furniture Auburn, knowing that they will be looked after and in great hands, with the meritorious and amiable, Christine Phan. I am an extremely satisfied and grateful customer, thanks to Christine and the service she provided.
- NSW, Auburn
Love our couch, was scared by bad reviews
We purchased a Zara petite 2 seater and chase on Boxing Day 2020. We went around the auburn mega store and to be honest there was nothing in any of the other stores that was as nice as the Zara from plush.
We bought the couch in store that day and went away very happy that we would get a new couch (even if it would take 12-16 weeks).
We were upgrading from a 10 year old ikea couch so it was a massive change and we were very excited.
As the delivery got closer I started googling plush to see if I could track the process and came across all ...the negative reviews. There are so many on here and other sites that talk about bad quality, poor finish or faulty electronics. I got so nervous, I kept getting anxious about what we would do if we did t like the couch! Finally in exactly 12 weeks the delivery was confirmed and the couch arrived. And it is gorgeous! It’s exactly as it was in the show room and the most comfortable couch I’ve ever had in my whole life! The delivery was easy and fast, the couch does have a very small amount of pilling but nothing noticeable.
Love my new lounges!
Absolutely in love with my new couches! Christine from Auburn was a pleasure to work with. There’s a mark left from the delivery guys and just waiting for that to be fixed otherwise I’m totally stoked with the look and feel! Thank you!
Excellent costumer service
We visited plush furniture auburn store looking for sofas to our living area. after we made the decision 3 month later they arrived but we weren’t happy with the lounge.
We went back to auburn store and the manager at auburn store was a very nice lady and very helpful and gave us a choice of full refund or exchange but we decided to exchange and they were happy to do it.
- NSW, Auburn
Excellent Customer Service by Hai Le
Hai Le provided us with commendable service. He found out our requirements and guided us through our options without being overly pushy and salesman like!
His communication was clear and mannerisms warm and friendly.
We ordered 2 leather sofas ( 1 a sofa bed) and look forward to receiving them in a few weeks.
Thank you Hai. You made a positive difference and was certainly instrumental in making a sale for Plush.
Good range of product, excellent service
I have visited Auburn store after invest lot of time online. They have so many range of sofa and chairs. The salesperson served me was Christine. She had in depth knowledge on each product. She guided me to choose the right product suitable for my needs. I am waiting for my products to be delivered.
First time to Plush Auburn. We met Christine who introduced us patiently and professionally. She explained all details which help us a lot. We finally made the decision to buy the sofa. We will introduce our friends to this shop.
We met with staff member Hai Le who help and assist us in a very professional way.He was very informative about product knowledge.He was very pleasant, patient and polite.His guidance and knowledge will bring us back to this week to buy the sofa.
Bought my sofa from auburn store today with the help of the beautiful Christine. She was extremely informative, patient and pleasant to deal with. Her service alone would bring me back to plush! Looking forward to receiving my new lounge.
Looked at sofa beds with Christine. She demonstrated the mechanism and explained options, I chose a fabric sample and received a quote. All very easy, Christine was knowledgeable and very helpful. Decided to purchase later that day and Manami took the order. Professional and polite all round.
Very upset with the delivery
I spent 5000$ on a coach from plush. The delivery was horrific. They didn’t bring all the legs and my couch is now sitting in my lounge room with no legs in packaging waiting for them to get back to me. Customer service didn’t get back to me either!! I’m soo upset and disappointed esp having paid alot of money for the product
Awesome service and products
Purchased a lounge from Plush and was served by Andrew. Customer service, knowledge of the product was fantastic and Andrew was super friendly and welcoming. I'd recommend this store go anyone.
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|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Sofas|
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