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We purchased a lounge from Prospect prior to lockdown and was assisted by a wonderful staff member Tim. He was extremely knowledgeable, kind and provides phenomenal service time and time again. Every interaction with Tim has been an absolute delight and his customer service is second to none. The reason why we purchased our lounge from Plush was due to Tim's knowledge and incredible service!
He is a true credit to Plush and deserves acknowledgement for his great work.
Great lounge great price
Bought a lounge from Plush Clearance at Prospect. Tim gave us confidence by his product knowledge. Very happy. Easy to deal with. Even the delivery guys were great
Customer service from Tim was amazing!
We love our new lounges. Very good quality and just what we wanted. We found it hard to make a decision, but Tim was really helpful and guided us to good decisions. We will definitely shop there again.
Thank you Kelly for your assistance
Thank you Kelly for assisting me purchase my new sofa. You have been an absolute pleasure to deal with and highly professional. What an asset to Plush!
I found all the staff at Plush Prospect to be friendly and more than willing to help their customers find the appropriate sofa. However, I would like to personally thank Tim for his professionalism, his knowledge, patience, and having the ability to go above and beyond when assisting a customer to choose a lounge or a sofa.
I found Tim to be pleasant, polite and nothing ever appeared to be a problem!.
Tim was always more than helpful over and over as I was unsure about choosing a sofa. Tims knowledge about all your sofas is quite remarkable ...and he maintained a professional manner at all times. I believe the company should feel rest assured knowing you have such a loyal and sincere employee such as Tim who does not push you into buying a sofa however, quite the opposite he will guide you through the entire experience. If you are fortunate to have Tim serve you at the Prospect store then feel rest assured that you will be in very good hands!
Our new comfortable 2seater incliner
Very happy with our incliner!So comfortable,myhusband is happy with my choice.Thanks Sue from Prospect Plush for your help and patience with me.
- NSW, Prospect
Great Store Service however Poor Plush Customer Support And Delivery Service
Store Service - Excellent and would highly recommend. Sue and Tim were very helpful. We changed our mind on fabric colour and Tim was extremely patient with us and ensured we were completely satisfied with our purchase.
Support Team - Shocking service. This team has no clue of the orders or delivery details and yet they are listed as main contact post sale. I called them multiple times for delivery update and was told something different each time. Eventually I contacted the store and Tim sorted it out for me.
Delivery Service - Also disapp...ointing. They rushed in and out, yes took away the rubbish however left thermocol bits everywhere. The delivery guy wouldn't even wait for a min for me to check if all the furniture was installed properly and nothing was wrong. I have used other big furniture names for my dinning and believe there are much better delivery service companies out there then what Plush uses. Return - yet again great service from the store when I was unhappy with one of my items and wanted to return it.
Beautiful sofas so comfortable
We hit the jackpot when we first stepped inside the showroom and Tim helped us. He was so patient and helpful over our many visits as we loved all of the sofas and couldn't make a decision. Tim never tried to sell us anything he just told us the pros and cons of each sofa and nothing was to much trouble for him. Tim also had regular contact with us on how our sofa was travelling as it was delayed due to Covid. We are extremely happy with our sofas when they arrived and the quality is amazing. I would highly recommend Plush and you will be very lucky if Tim serves you.
Great leather lounge suite
From our visit to the Prospect Plush Store and wonderful assistance provided by Kelly during this visit, to regular payments made via telephone via Tim, to the regular communications regarding delivery, everything about Plush is top notch. And on top of this- a 10 year guarantee; what more can you ask for.
Beautiful lounge, great customer service, 2nd lounge I have bought from plush and always happy with the product and service.
Tim from Prospect store was very helpful. He was patient, efficient, informative and polite. He never tried to “sell” us anything.
Tim explained everything in detail and I was surprised when he replied back to my email enquiry on a Sunday! Great experience, thank you so much!
Great couch, great service
Sue from Prisoect Plush was great! Knew her stuff and went above and beyond!
Delayed delivery due to Covid but was communicated well and had regular updates.
Legs missing in one unit after waiting for months for our delivery
Plush delivered our good looking sofa this morning after months of wating. But guess what - legs missing for one unit. Damn in - now get on the customer service call chain, waste of so much time.
Superb customer service, great range of sofas
First of all above everything else, the all round customer service I received from Kelly and also Tim was friendly, informative and just simply exceptional. Kelly happily answered all my questions, explained everything I needed to know and showed me all the options that were within my search range. Also calculated for me the differences in dimensions and also in price without me feeling awkward at all. Felt like I was at my mate’s store and getting the best of the pick (that met my criterion and taste) whilst I was actually being treated as a v...alued customer. There’s also a great variety to sample and choose from on the floor stock and the fact that you can customise your pick just means you can have all of your favourites all put into one.
Good shop and friendly services.
We give special thanks to salespersons Kelly and Tim whom had offered their professional services for our furnitures selection. They arrived at promised timeframe. We feel very happy and definitely will recommend this shop to other people.
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