Excellent customer service
We search our product online. Once we seen it physically it was just what we expected. The lady who assisted up was very friendly and helpful. A pleasure to deal with.
- Verified customer
Retail shopping, how it should be...
Totally positive experience in purchasing a sofa, leather recliner. So happy with the purchase and staff interaction. Sandra we love you and they should double your salary for your rare and beautiful skills in customer engagement. Thank you.
- Verified customer
Looking forward to receiving our new Plush Sofa
We found Kassie @ Plush Fortitude Valley very helpful and courteous.
She was a pleasure to deal with.
We are looking forward to receiving our new Sofa.
Great price and Money well spent.
Best customer service, professional and friendly
We have bought our new Sofa from Plush Fortitude valley store. Sandra - Store Manager - excellent customer service, professional and friendly. Has sorted out our selection with the style and requirement. Thank you for providing detailed information on all the products and much appreciate for the help.
Great product, great price, great service!
I bought a pair of 2 seater leather lounges and they are a great replacement for the worn out lounges we had previously. Sidney attended to our needs with care and attention and the sale price made it an outstanding purchase. Delivery was within the estimated timeframe and we are very satisfied.
Great service, quality products and so many options
Loved Sandra's patience and friendly smile. Plush is amazing to offer the ablility to customise so much and find the right colour and finish for my needs. Realky enjoyed the experience
One satisfied customer
Unplanned visit to the Fortitude Valley store but we needed a new sofa and so pleased that we found Plush!
Sidney was very helpful, we found the style that we liked but weren't sure of the size, a quick dash home to measure and Sidney had it all sorted in a matter of minutes.
Delivery went off without a hitch and we couldn't be more pleased with our new sofa
We really enjoyed our visit to Plush Fortitude Valley, it wasn't a planned trip but after relocation we were looking for new sofas and stumbled across Plush (not a store we knew in our previous location) .. Must say we were excited by the range and the instore service was fantastic. the staff knew there products inside out and my husband found his Perfect sofa combo. We had to make some changes to the display model and that was no problem . Must say we are going to get years of comfy seating.
Superb Quality and Amazing Service
Superb Quality and Amazing Service by Amy. Thanks for all the assistance. Easy to navigate the store and was provided with some great options. visited a number of times before making a decision and service provided by Amy was exceptional.
Comfy and classy!
The Store Managers across two stores seamlessly managed the process to acquire multiple items and have them delivered at a time that was mutually convenient.
Fast, efficient business model. Special thanks to Sidney Potter at Fortitude Valley and Tom at Jindalee.
Still getting used to the furniture, but it looks and feels great!
Good Quailty Ottomans
Very happy with the quality of my ottomans. The fabrics were chosen by myself. The Customer Service was excellent. Made my decision on fabric choice and ottomans in 10mins, paid and walked out. And I didn't even plan on shopping but I know good quality when I see one.
Poor poor service
So we purchased a sofa from plush in fortitude valley, 8 odd weeks later get the call that delivery is available. Great.. given a time frame of 2pm-5pm. Got off work early to be home at 2pm just in case they were going to be there. Get a call at 5pm saying we will be there in 45 minutes. Ok not a problem I'm home. 715pm truck arrives and by now it's raining solid. Not a problem you can't control the weather. So the boys start bringing it in. Once in the lounge room one of the delivery boys does the right thing and says I'm sorry I have damaged ...a wall. I said we will get that sorted out. So I call customer care and get put through too the delivery manager. He organised a time for a repairer to come out. Fantastic... So the guys who delivered the couch show up with spack filler and say we are here to fix the wall. Knowing it wasn't their decision I let them processed.. once they left I rang the delivery manager to question why delivery drivers were doing the job of a plasterer??. Straight up I got attitude. I asked if the boys are in a car accident does he get them to do the panel beating?? The manager then proceeded to call me a goose and that's all I was getting followed by being hung up on?? So another call to customer care almost in shock that I was spoken to in such a manner. Was assured this would be sorted. That was 6 weeks ago and I haven't heard a thing. The wall is still damaged and has mud all over it from the drivers. Couch seems good so not all negative but just a poor experience overall.. June 29th 2019 Update: Follow up Just a update on my previous review. Plush where quick to contact me after I wrote my last review. They sent a plasterer to my house for the repairs and refunded the delivery fee. Haven't heard from plush since. Photo attached is how the wall looks, note the mud left by the delivery drivers and the plaster repairs not sanded or painted. Once again happy with the couch but so disappointed with the overall experience.
Sandra at Fortitude Valley Store was amazing, her product knowledge, professional and friendly service and patience allowed us to make the perfect decision on the purchase of our new custom made lounge. Thank you so much to Sandra and the team
Ok, but what's with Plush Shield Warranty and Leather Kit?
Overall happy with the product but the extra $207 'up-sell' paid for the 'Plush Shield Warranty' was ridiculous. It should be standard with the product. It wasn't explained if I needed it or not. The sales person just assumed without explaining if it was necessary. I would have thought, as a consumer purchase, the product has some protections under the ACL. The extra warranty appears redundant and just a way of boosting profit.
Great service great sofas
I have purchased Zara lounge sofa
It is very very comfortable sofas
Also, Sandra’s customer service was so friendly and helpful. I recommend plush sofas for anyone who has got some sort of back pain
- Verified customer
Snuggle chair with ottoman
Lisa helped me order over the phone late Sunday night, and had an excellent understanding of the product range which helped us alot! Lisa explained everything around the ordering process and delivery terms and got our order out fast.Thanks!
Good customer service. Very helpful in store and they have an easy to use website allowing you to make a comprehensive order. Can’t wait to get the sofa
July 3rd 2018 Update: Love the sofa
Quality build. Quality fabric, strong but comfortable. Raises the look of the whole living room. Excellent service from Plush. Would recommend.
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