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Plush Furniture QLD, Fortitude Valley

Plush Furniture QLD, Fortitude Valley

4.8 from 95 reviews

Great product, great price, great service!

I bought a pair of 2 seater leather lounges and they are a great replacement for the worn out lounges we had previously. Sidney attended to our needs with care and attention and the sale price made it an outstanding purchase. Delivery was within the estimated timeframe and we are very satisfied.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Furniture Fortitude Valley
1 comment
Hi Brendan, it is a pleasure to hear that Sidney from our Fortitude Valley Showroom was more than happy finding a sofa that met all your needs. We are glad you have received your stunning new Plush Sofa which we hope you enjoy. Looking forward to your next visit! Warm regards, Plush Think Sofas

Great service, quality products and so many options

Loved Sandra's patience and friendly smile. Plush is amazing to offer the ablility to customise so much and find the right colour and finish for my needs. Realky enjoyed the experience

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
1 comment
Hi there, we are so pleased to read of the service you received from Sandra at our Plush Fortitude Valley Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words. Warm regards, Plush Think Sofas

One satisfied customer

Unplanned visit to the Fortitude Valley store but we needed a new sofa and so pleased that we found Plush!

Sidney was very helpful, we found the style that we liked but weren't sure of the size, a quick dash home to measure and Sidney had it all sorted in a matter of minutes.

Delivery went off without a hitch and we couldn't be more pleased with our new sofa

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
1 comment
Hi John, Welcome to the Plush Family! We are so pleased to hear Sidney was able to assist you through your sofa selection process and that the delivery team were helpful. Most of all we are thrilled to hear you are loving your newest purchase. Warm regards, Plush Think Sofas

Great thanks

We really enjoyed our visit to Plush Fortitude Valley, it wasn't a planned trip but after relocation we were looking for new sofas and stumbled across Plush (not a store we knew in our previous location) .. Must say we were excited by the range and the instore service was fantastic. the staff knew there products inside out and my husband found his Perfect sofa combo. We had to make some changes to the display model and that was no problem . Must say we are going to get years of comfy seating.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFortitude Valley
1 comment
Hi Shelbel, thank you for sharing your experience with us. We appreciate you taking the time to share on the showrooms ambience and your overall experience. We hope you are proud to be the new owner of one of our stunning Plush sofas! Warm regards, Plush Think Sofas

Superb Quality and Amazing Service

Superb Quality and Amazing Service by Amy. Thanks for all the assistance. Easy to navigate the store and was provided with some great options. visited a number of times before making a decision and service provided by Amy was exceptional.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
Hi there, we are so pleased to read of the exceptional service you received from Amy at our Plush Fortitude Valley Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words. Warm regards, Plush Think Sofas

Comfy and classy!

The Store Managers across two stores seamlessly managed the process to acquire multiple items and have them delivered at a time that was mutually convenient.

Fast, efficient business model. Special thanks to Sidney Potter at Fortitude Valley and Tom at Jindalee.

Still getting used to the furniture, but it looks and feels great!

Product Quality
Customer Service
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley & Jindalee
1 comment
Hi Trevor, thank you for sharing on your Plush experience. It is a pleasure to hear that you got the best of both worlds from our Fortitude Valley and Jindalee Showrooms. Hope you can't wait for your sofa! We will be sure to pass on your kind words. Warm regards, Plush Think Sofas

Good Quailty Ottomans

Very happy with the quality of my ottomans. The fabrics were chosen by myself. The Customer Service was excellent. Made my decision on fabric choice and ottomans in 10mins, paid and walked out. And I didn't even plan on shopping but I know good quality when I see one.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
1 comment
Hi Em, thank you for taking the time to share on your experience with us. We are so pleased to hear your feedback on our excellent service and that you love our stunning and excellent quality products. Hope you enjoy! Warm regards, Plush Think Sofas

Poor poor service

So we purchased a sofa from plush in fortitude valley, 8 odd weeks later get the call that delivery is available. Great.. given a time frame of 2pm-5pm. Got off work early to be home at 2pm just in case they were going to be there. Get a call at 5pm saying we will be there in 45 minutes. Ok not a problem I'm home. 715pm truck arrives and by now it's raining solid. Not a problem you can't control the weather. So the boys start bringing it in. Once in the lounge room one of the delivery boys does the right thing and says I'm sorry I have damaged a wall. I said we will get that sorted out. So I call customer care and get put through too the delivery manager. He organised a time for a repairer to come out. Fantastic... So the guys who delivered the couch show up with spack filler and say we are here to fix the wall. Knowing it wasn't their decision I let them processed.. once they left I rang the delivery manager to question why delivery drivers were doing the job of a plasterer??. Straight up I got attitude. I asked if the boys are in a car accident does he get them to do the panel beating?? The manager then proceeded to call me a goose and that's all I was getting followed by being hung up on?? So another call to customer care almost in shock that I was spoken to in such a manner. Was assured this would be sorted. That was 6 weeks ago and I haven't heard a thing. The wall is still damaged and has mud all over it from the drivers. Couch seems good so not all negative but just a poor experience overall..

June 29th 2019 Update: Follow up

Just a update on my previous review. Plush where quick to contact me after I wrote my last review. They sent a plasterer to my house for the repairs and refunded the delivery fee. Haven't heard from plush since. Photo attached is how the wall looks, note the mud left by the delivery drivers and the plaster repairs not sanded or painted. Once again happy with the couch but so disappointed with the overall experience.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude valley
1 comment
Hi Bryan, thank you for your feedback and please accept our deepest apologies for your experience to date. We understand that our team has been in contact and will be in touch shortly to discuss damages. Warm regards, Plush Think Sofas

Perfection

Sandra at Fortitude Valley Store was amazing, her product knowledge, professional and friendly service and patience allowed us to make the perfect decision on the purchase of our new custom made lounge. Thank you so much to Sandra and the team

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
1 comment
Hi Lisa, thank you for sharing your wonderful experience with us. It is a pleasure to hear that Sandra from our Plush Fortitude Valley Showroom was perfection when helping you find the sofa to meet all your needs. We look forward to sharing your kind words with the team and hope you enjoy your new sofa. Warm regards, Plush Think Sofas

Ok, but what's with Plush Shield Warranty and Leather Kit?

Overall happy with the product but the extra $207 'up-sell' paid for the 'Plush Shield Warranty' was ridiculous. It should be standard with the product. It wasn't explained if I needed it or not. The sales person just assumed without explaining if it was necessary. I would have thought, as a consumer purchase, the product has some protections under the ACL. The extra warranty appears redundant and just a way of boosting profit.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Chris, we are sorry to read of your experience to date and appreciate your feedback. To put your mind at ease our Plush Shield Warranty has a lot of benefits daily as it covers any accidental damages that are bound to occur e.g. pen marks. For further clarification please send your full name and contact details to contactus@plush.com.au and we look forward to talking with you. Warm regards, Plush Think Sofas

Great service great sofas

I have purchased Zara lounge sofa
It is very very comfortable sofas
Also, Sandra’s customer service was so friendly and helpful. I recommend plush sofas for anyone who has got some sort of back pain

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFortitude Valley
1 comment
Hi there, we are so pleased to hear of your recent visit to our Plush Fortitude Valley Showroom. It is great to hear that you have found your perfect sofa which we hope you can't wait to arrive. Many Thanks! Warm regards, Plush Think Sofas

Excellent customer service

Great customer service from Dawn over the past few days as we finalized our sofa order. Really pleased and can’t wait for delivery.

1 comment
Hi Dea, thank you for sharing your excellent experience with our Plush Online Showroom. We are so happy to hear that you can't wait to receive your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit. Warm regards, Plush Think Sofas

Wonderful Personal Service

I've not received my Sofa order yet but I just want to give a big shout out for the wonderful service I received today at Plush Fortitude Valley QLD. The whole buying experience was very pleasurable and I'm sure I will be very happy with my purchases.

1 comment
Hi Kind, Thank you for taking the time to share on your Plush experience. We are so pleased to hear of the service you received from our Plush Fortitude Valley Showroom. We are sure the team will be delighted to read your kind words. Warm regards, Plush Think Sofas

Brilliant product and service again.

Latisha helped me through the process to make my re-order seamless and match my fabric request. Would highly recommend the company.

1 comment
Hi there, we are over the moon reading that once again you received brilliant customer service from Latisha from our Plush Online Showroom. We are so pleased to hear of your recommendation and we can't wait till next time. Many Thanks! Warm regards, Plush Think Sofas

Snuggle chair with ottoman

Lisa helped me order over the phone late Sunday night, and had an excellent understanding of the product range which helped us alot! Lisa explained everything around the ordering process and delivery terms and got our order out fast.Thanks!

1 comment
Hi Drew, many thanks for your great feedback on your experience with the Plush Online Showroom. We are delighted to read of Lisa's excellent service in helping you choose your beautiful new Snuggle Chair and Ottoman! Thank you for your kind words, we will be sure to pass them on. Warm regards, Plush Think Sofas

Good experience

Good customer service. Very helpful in store and they have an easy to use website allowing you to make a comprehensive order. Can’t wait to get the sofa

July 3rd 2018 Update: Love the sofa

Quality build. Quality fabric, strong but comfortable. Raises the look of the whole living room. Excellent service from Plush. Would recommend.

1 comment
Hi Aaron, thank you for your wonderful feedback on your experience with the Plush Online Showroom. We appreciate the time you have taken to share your kind words. Warm regards, Plush Think Sofas

Great store, amazing delivery guys!

Visited the Fortitude Valley store - was suffering from shopping confusion in the midst of moving house, but got a quote anyway to go away and think about it. A 50% sale came along soon after so emailed in and asked for a requote and went ahead with the order and did everything online. Patiently waited while the couch was made with custom fabric and before I knew it it was time for delivery. Having a 2 hour delivery window was great. Ronald and Gi phoned ahead to let me know they were 10 minutes away. They came in like lightening, removed the plastic, put the furniture pads on and within all of 5 minutes they were done and gone! Very happy with the whole process and hats off to the delivery guys.

1 comment
Hi Amanda, we really appreciate you taking the time to share your lovely feedback on your experience with the Plush delivery process. We are very pleased to read Ronald and G provided you with amazing service, and we look forward to sharing your kind words with them. Many thanks for sharing your feedback. Warm regards, Plush Think Sofas

Very Happy - my Leather Lounge arrived!

My leather lounge was delivered by Ronald and G this morning. They were so courteous and helpful and made the effort to get here early so I could get to my granddaughter’s ballet. I really appreciated their reliable and pleasant service. Set up in a flash and all rubbish removed.

2 comments
Hi Carmen, thank you for taking the time to leave such lovely feedback on your experience with the Plush delivery team. We are so pleased to read of the pleasant service you received from Ronald and G, and we hope you absolutely love your beautiful new leather sofa! Warm regards, Plush Think SofasLoving my sofa thanks. It looks great!

New big heavy great Sofa’s

Sofas are beautiful. The delivery chaps (Tom and Brad) did a fantastic job and getting the sofas into a confined spot, great service!!

1 comment
Hi Scott, many thanks for sharing your lovely feedback on your experience with the Plush delivery team. We are so pleased to read of your satisfaction with your beautiful sofas and with the service you received from Tom and Brad. We will be sure to pass on your valuable feedback. Warm regards, Plush Think Sofas

Great staff & products

Recently purchased a lunge and a couple of chairs and the floor staff, especially Amy were wonderful. Not the typical pushy sales type, with great product knowledge. Jamie was also excellent when finalising the order over the phone as I had a lot of questions. Thanks to Tom for also assisting with my quote changes. Thanks Plush Fortitude Valley!

1 comment
Hi Sandy, many thanks for sharing your wonderful feedback on your experience at the Plush Fortitude Valley Showroom. We are so pleased to read of the great service you received from Amy, Jamie and Tom. We will be sure to pass on your kind words to the team! Warm regards, Plush Think Sofas

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