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Plush Furniture QLD, Fortitude Valley

Plush Furniture QLD, Fortitude Valley

4.8 from 99 reviews

Reviews

Review distribution

5 star
89
4 star
5
3 star
1
2 star
1
1 star
3

Excellent customer service

published

We search our product online. Once we seen it physically it was just what we expected. The lady who assisted up was very friendly and helpful. A pleasure to deal with.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Arianne, thank you for sharing on our Fortitude Valley Showroom! We are sure the team will enjoy your kind feedback and hope you enjoy your new sofa.
Warm regards,
Plush Think Sofas


Christophertroy

ChristophertroySouth East Queensland, QLD

  • Verified customer

Retail shopping, how it should be...

published

Totally positive experience in purchasing a sofa, leather recliner. So happy with the purchase and staff interaction. Sandra we love you and they should double your salary for your rare and beautiful skills in customer engagement. Thank you.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
  • Verified customer

Looking forward to receiving our new Plush Sofa

published

We found Kassie @ Plush Fortitude Valley very helpful and courteous.
She was a pleasure to deal with.
We are looking forward to receiving our new Sofa.
Great price and Money well spent.
Malcolm Gray

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Sofa, thank you for your feedback! We are sure Kassiah will enjoy reading your kind words and hope you enjoy your new sofa.
Warm regards,
Plush Think Sofas

Best customer service, professional and friendly

published

We have bought our new Sofa from Plush Fortitude valley store. Sandra - Store Manager - excellent customer service, professional and friendly. Has sorted out our selection with the style and requirement. Thank you for providing detailed information on all the products and much appreciate for the help.

Product Quality
Customer Service
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Brendan G.

Brendan G.South East Queensland, QLD

  • 2 reviews

Great product, great price, great service!

published

I bought a pair of 2 seater leather lounges and they are a great replacement for the worn out lounges we had previously. Sidney attended to our needs with care and attention and the sale price made it an outstanding purchase. Delivery was within the estimated timeframe and we are very satisfied.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Furniture Fortitude Valley
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Practical Mum

Practical MumSouth East Queensland, QLD

  • 6 reviews
  • 3 likes

Great service, quality products and so many options

published

Loved Sandra's patience and friendly smile. Plush is amazing to offer the ablility to customise so much and find the right colour and finish for my needs. Realky enjoyed the experience

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi there, we are so pleased to read of the service you received from Sandra at our Plush Fortitude Valley Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas


John

JohnSouth East Queensland, QLD

  • 2 reviews

One satisfied customer

published

Unplanned visit to the Fortitude Valley store but we needed a new sofa and so pleased that we found Plush!

Sidney was very helpful, we found the style that we liked but weren't sure of the size, a quick dash home to measure and Sidney had it all sorted in a matter of minutes.

Delivery went off without a hitch and we couldn't be more pleased with our new sofa

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Shelbel

ShelbelSouth East Queensland, QLD

Great thanks

published

We really enjoyed our visit to Plush Fortitude Valley, it wasn't a planned trip but after relocation we were looking for new sofas and stumbled across Plush (not a store we knew in our previous location) .. Must say we were excited by the range and the instore service was fantastic. the staff knew there products inside out and my husband found his Perfect sofa combo. We had to make some changes to the display model and that was no problem . Must say we are going to get years of comfy seating.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Superb Quality and Amazing Service

published

Superb Quality and Amazing Service by Amy. Thanks for all the assistance. Easy to navigate the store and was provided with some great options. visited a number of times before making a decision and service provided by Amy was exceptional.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi there, we are so pleased to read of the exceptional service you received from Amy at our Plush Fortitude Valley Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas

Trevor G.

Trevor G.South East Queensland, QLD

Comfy and classy!

published

The Store Managers across two stores seamlessly managed the process to acquire multiple items and have them delivered at a time that was mutually convenient.

Fast, efficient business model. Special thanks to Sidney Potter at Fortitude Valley and Tom at Jindalee.

Still getting used to the furniture, but it looks and feels great!

Product Quality
Customer Service
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley & Jindalee
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Em.B

Em.BSouth East Queensland, QLD

Good Quailty Ottomans

published

Very happy with the quality of my ottomans. The fabrics were chosen by myself. The Customer Service was excellent. Made my decision on fabric choice and ottomans in 10mins, paid and walked out. And I didn't even plan on shopping but I know good quality when I see one.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Em, thank you for taking the time to share on your experience with us. We are so pleased to hear your feedback on our excellent service and that you love our stunning and excellent quality products. Hope you enjoy!
Warm regards,
Plush Think Sofas


Bryan N.

Bryan N.South East Queensland, QLD

Poor poor service

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Bryan, thank you for your feedback and please accept our deepest apologies for your experience to date. We understand that our team has been in contact and will be in touch shortly to discuss damages.
Warm regards,
Plush Think Sofas


LisaW

LisaWSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Perfection

published

Sandra at Fortitude Valley Store was amazing, her product knowledge, professional and friendly service and patience allowed us to make the perfect decision on the purchase of our new custom made lounge. Thank you so much to Sandra and the team

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Chris

ChrisBrisbane

Ok, but what's with Plush Shield Warranty and Leather Kit?

published

Overall happy with the product but the extra $207 'up-sell' paid for the 'Plush Shield Warranty' was ridiculous. It should be standard with the product. It wasn't explained if I needed it or not. The sales person just assumed without explaining if it was necessary. I would have thought, as a consumer purchase, the product has some protections under the ACL. The extra warranty appears redundant and just a way of boosting profit.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
R. Zardus

R. ZardusSouth East Queensland, QLD

Great service great sofas

published

I have purchased Zara lounge sofa
It is very very comfortable sofas
Also, Sandra’s customer service was so friendly and helpful. I recommend plush sofas for anyone who has got some sort of back pain

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi there, we are so pleased to hear of your recent visit to our Plush Fortitude Valley Showroom. It is great to hear that you have found your perfect sofa which we hope you can't wait to arrive. Many Thanks!
Warm regards,
Plush Think Sofas

Excellent customer service

published

Great customer service from Dawn over the past few days as we finalized our sofa order. Really pleased and can’t wait for delivery.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Kind

KindCarina

Wonderful Personal Service

published

I've not received my Sofa order yet but I just want to give a big shout out for the wonderful service I received today at Plush Fortitude Valley QLD. The whole buying experience was very pleasurable and I'm sure I will be very happy with my purchases.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Brilliant product and service again.

published

Latisha helped me through the process to make my re-order seamless and match my fabric request. Would highly recommend the company.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

  • Verified customer

Snuggle chair with ottoman

published

Lisa helped me order over the phone late Sunday night, and had an excellent understanding of the product range which helped us alot! Lisa explained everything around the ordering process and delivery terms and got our order out fast.Thanks!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Good experience

published

Good customer service. Very helpful in store and they have an easy to use website allowing you to make a comprehensive order. Can’t wait to get the sofa

July 3rd 2018 Update: Love the sofa

Quality build. Quality fabric, strong but comfortable. Raises the look of the whole living room. Excellent service from Plush. Would recommend.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Aaron, thank you for your wonderful feedback on your experience with the Plush Online Showroom. We appreciate the time you have taken to share your kind words.
Warm regards,
Plush Think Sofas


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Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedSofas
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