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Plush Furniture QLD, Fortitude Valley

Plush Furniture QLD, Fortitude Valley

4.8 from 113 reviews

Reviews

(103)
(5)
(1)
(1)
(3)
  • Product Quality
    4.8 (24)
  • Return Claim MadeYes (0) · No (26)
  • Warranty Claim MadeYes (1) · No (27)
  • Product Appearance As advertised (85%) · Not as advertised (15%)
  • Customer Service
    4.8 (28)


Great showroom and friendly service

published

Amy from Fortitude Valley store was very friendly and helpful with our enquiries. She very efficiently provided quotes with an instant email of these. The email had very straight prompts in terms of proceeding with a purchase which we did.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Love my lounge & accent chair

published

We have bought a leather lounge & accent chair. The quality is great! Our lounge needed a slight repair & was fixed no problem! Amy from the Fortitude Valley store is always so helpful when purchasing & after sale service. She makes shopping there a pleasure!

Customer Service
Product Quality
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

Gill

GillSouth East Queensland, QLD

  • 2 reviews

Excellent customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Thanks

published

Jess was very helpful and informative. A very easy decision to make. I knew what I wanted and was able to find the chair easily with Jess’s help. Thanks Plush.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBrisbane Valley
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Miki

MikiSouth East Queensland, QLD

Great service

published

Sandra was very thorough and great to deal with. She talked us through all aspects of our order and provided follow up contact details if we have any issues. We were very happy with our experience.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Jeff

JeffSouth East Queensland, QLD

Excellent customer service

published

Thanks to Sidney for your friendly service and showing us all options available. My wife & I are repeat customers of Plush their store is well laid out with all products easily accessible to try. We have never had issue with quality of their lounges but unfortunately as we move quite often we find it doesn't always suit layout of new apartment/house so up side always excuse to go shopping. The best aspect of Plush Furniture is you can have it in whatever type material and colour combination you wish.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush Fortitude Valley, Qld
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Kimberley T.

Kimberley T.South East Queensland, QLD

Shopping with a toddler made easy and efficient

published

Sandra was so informative and communicated effectively to help us make a super easy and exciting decision quickly. We had a toddler who made our shopping a challenge and Sandra made us feel so at ease and a seamless process from discovery to sale. A great customer experience so far. Now we wait for our sofa we always dreamed of. Thanks again Sandra! Our little one left the store with a plush bear which was a great touch.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Helpful and honest

published

Great service and opinion from Jessica. She is a lovely girl and help us a lot in getting this lovely chair. Not pushy and very informative . Definitely enjoy her advice and service. Even give us 5 per cent discount after we pay....awesome

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Thank you for sharing with us! Hope you enjoy and looking forward to your next visit.

Warm regards,
Plush Think Sofas

Lesley Thornton

Lesley ThorntonSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Five stars the whole exciting journey

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
2 comments
Plush Furniture
Plush Sofas A.Plush Furniture
Lesley Thornton
Lesley Thornton

You're welcome - it really is all five-star product, service, delivery....

Glad I found them

published

We have been searching for a lounge suite that ticked all the boxes. Came across Plush in Fortitude Valley whilst shopping in the complex. Instantly fell in love with a set they had on display. Sidney was the most lovely, informative and helpful sales assistant I have had in a long time. Later sent emails with fabrics and descriptions as I live far away. We have ordered our comfy lounge and can't wait for it to arrive. Many thanks to Sidney and Kassie.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Bernice Bolton

Bernice BoltonQueensland

Kassie was most helpful with my armchair purchase. Spent time explaining fabrics available.

published

Beautifully furnished store Order yet to arrive but Im sure Ill be happy. Kassie very helpful and seemed to have full knowledge of products. Many thanks to you and Sandra

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Bernice, thanks for sharing! Wonderful to hear of the wonderful service from our amazing duo and that you are looking forward to receiving delivery.
Warm regards,
Plush Think Sofas


Our new sofa

published

We are just wanting to say a big Thankyou to Sandra from fortitude valley store - what a pleasure to deal with very professional,friendly and sent a Thankyou note to us for our recent purchase - cant wait for the sofa to be delivered!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Judith, we are so pleased to hear that Sandra met your service expectations upon your recent Plush visit. We will pass your appreciation onto her and hope you look forward to receive delivery. Many Thanks!
Warm regards,
Plush Think Sofas

The reviewer stated that an incentive was offered for this review


I sat in one of their sofas and I didnt want to get up!

published

Walked in just to have a look...walked out with two new sofas haha! Sandra was professional and knowledgeable about all products which made my decisions more concrete and easy. The store is well presented and simple. The quality was fantastic and was exactly what I was looking for. 10/10 would recommend.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Homemaker South
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Stephen, thank you for sharing your experience with Plush. We appreciate your feedback on our showrooms ambience and hope you look forward to receiving your perfect fit.
Warm regards,
Plush Think Sofas


Tash C.

Tash C.South East Queensland, QLD

Hands down the best sales experience we've ever had

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Tash, Thank you for your glowing feedback! It is even better reading such lovely words the second time round. We are sure your kind words will be well received by our Fortitude Valley Team.
Warm regards,
Plush Think Sofas

Excellent customer service

published

We search our product online. Once we seen it physically it was just what we expected. The lady who assisted up was very friendly and helpful. A pleasure to deal with.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Arianne, thank you for sharing on our Fortitude Valley Showroom! We are sure the team will enjoy your kind feedback and hope you enjoy your new sofa.
Warm regards,
Plush Think Sofas

Christophertroy

ChristophertroySouth East Queensland, QLD

  • Verified customer

Retail shopping, how it should be...

published

Totally positive experience in purchasing a sofa, leather recliner. So happy with the purchase and staff interaction. Sandra we love you and they should double your salary for your rare and beautiful skills in customer engagement. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

  • Verified customer

Looking forward to receiving our new Plush Sofa

published

We found Kassie @ Plush Fortitude Valley very helpful and courteous.
She was a pleasure to deal with.
We are looking forward to receiving our new Sofa.
Great price and Money well spent.
Malcolm Gray

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Sofa, thank you for your feedback! We are sure Kassiah will enjoy reading your kind words and hope you enjoy your new sofa.
Warm regards,
Plush Think Sofas


Best customer service, professional and friendly

published

We have bought our new Sofa from Plush Fortitude valley store. Sandra - Store Manager - excellent customer service, professional and friendly. Has sorted out our selection with the style and requirement. Thank you for providing detailed information on all the products and much appreciate for the help.

Customer Service
Product Quality
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Brendan G.

Brendan G.South East Queensland, QLD

  • 2 reviews

Great product, great price, great service!

published

I bought a pair of 2 seater leather lounges and they are a great replacement for the worn out lounges we had previously. Sidney attended to our needs with care and attention and the sale price made it an outstanding purchase. Delivery was within the estimated timeframe and we are very satisfied.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Furniture Fortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Practical Mum

Practical MumSouth East Queensland, QLD

  • 6 reviews
  • 3 likes

Great service, quality products and so many options

published

Loved Sandra's patience and friendly smile. Plush is amazing to offer the ablility to customise so much and find the right colour and finish for my needs. Realky enjoyed the experience

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi there, we are so pleased to read of the service you received from Sandra at our Plush Fortitude Valley Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas


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