Florent at Plush Logan could not have been more helpful. He was very patient as we made our decisions and great with advice on our fabric choices. Fantastic range to chose from! Would definitely go back to this store.
Gary Lynell S.
Friendly and efficient staff. Very knowledgeable about their products.we had
We were choosing between two lounge suites. Florent was excellent in his manner and made us feel confident we were choosing the right lounge suite and the best covering for our needs. We had two quotes to take away and think about. On returning our chosen order was processed easily. Very pleased with all the service we received at Plush Logan.
Plush Sofas - second rate workmanship and destructive delivery
When we ordered the sofa, the sales person was very helpful and made us comfortable about our purchase.When it was finally delivered, the cushions did not match up and the stitching was not in line as well as having stretch marks where they shouldn't be. We rejected the Sofa and they were going to pick it up. As we could not wait for a new one, we accepted the sofa, for which they gave us $300 discount from the $3,000 purchase price.
In our view,the Sofa would not have brought more the $2,000 at Auction.
In the delivery, they they damaged the front Door as well as the flooring, all of which was brand new. The cost of the new replacement is some $1700.
Plush offered a $50 Bunnings gift card.
we are continuing the conversation...
Would I use them again,NO way.
Exactly what we want!
After looking at a number of sofa's in a variety of stores, Chrystal at Plush - Logan was able to deliver exactly what we were looking for. The flexibile options to configure the sofa to our personal requirements allowed us to go home and work out exactly how this sofa would work in our home. One phone call to Chrystal and a following confirmation email made the change easy and seamless. Thank you Chrystal for making this such a pleasant experience!
Great addition to my Plush furniture
A lovely store in Logan. Chrystal was a delight to chat with and gave me lots of guidance around my purchase options. The quality of the products at Plush have me going back for my third order for my home.
Great service from Kassiah - appreciated her knowledge and advice. Made us feel very good about our purchase! can’t wait for it to arrive!
We have already recommend to our friends!
Would like to thank Chrystal with the professional service we received from her with regards to helping us choose our lounge she was very through and explained all our options and choses .
Mark - Maggie
Great Professional Service
We found the service and professionalism of the sales people at Plush Logan and Plush Fortitude Valley to be extremely helpful and going out of their way to make our experience pleasurable. Nothing was too hard and the after sales service was beyond and above what we expected.
We highly recommend both stores.
Great sales service
We visited the store and your staff Jerlene was most helpful and knowledgeable about the range of sofas n which we were interested. We settled on a model that was well-suited to our needs and after checking the fabric sample at home and confirming that it would fit comfortably into the room, we returned the next day and finalised the details as we placed and order. We did not feel pressurised to purchase and are happy that when it is made and delivered it will be an excellent piece of furniture for many years to come. We are keenly awaiting its arrival.
First class product knowledge and customer service
My wife and I were served by Florent, the store manager. He was able to answer the many questions we had about the Cameo Sofa recliners we were admiring. We had concerns that leather sold in Australia is sometimes not solid leather but is often coated with synthetic surfaces to look like real leather. Florent explained how Plush Sofas only use solid leather. He told us the history of the parent company which owns Plush and other retail outlets around the world. We ordered 2 of our chosen sofas and look forward to delivery. Top marks to Florent for his product knowledge and attention to customer satisfaction.
Great Item and Best Service
First time seen the sofa and sure know that's the one I'm looking for ages. Although they don't have in stock but I'm happy to wait, they offered 3 days no reason return and money back makes me paid for it straight away. The sales names Florent he is so patient and professional, answer all my questions and gives me so many guarantee of product I don't get from else where. In the future in I have any needs in sofa I will come back for sure.
Thank you so much
Excellent customer service and product knowledge
The salesperson Chrystal was very helpful with all aspects of the purchase. Warranty, fabrics, delivery etc. She didn't rush me to make a decision but gave me all the information to make the right decision. Very happy!
Great service from Chrystal at Logan Plush!
Chrystal from Logan Plush does customer service really well! She was very knowledgeable, wasn't pushy and understood how big the decision was that we were making. We showed her a badly drawn floor plan and she helped us work to our decision. Really great service! Thank you! Now just the eager wait for our lounge.
Can’t wait to snuggle into this lounge.
Very well set out with lots of room around each lounge to view from all angles. Information about each lounge was well placed along with swatches. Chrystal was incredibly helpful and answered all our questions but also gave us time to think about our purchase and didn’t push us to make any decision- the offer for her to email all the info to us so we could think about it at home was much appreciated but in the end we decided to buy it there and then. We would highly recommend Chrystal to anyone else looking for a lounge in the Logan store
Excellent Services from the team, especially Florent. Attention to details and willing to assist anytime. Love our sofa.
The staff were friendly and florent assisted us and wasnt pushy. We picked the sofa that we liked and the delivery was quick. The staff was helpful on the phone and checked what the exact delivery time for us.
Florent from the Logan store is an incredible asset to Plush.
Never have I received such genuine and honest service. Thank you very much Florent you are absolutely amazing and your customer service is second to none!!
Great personalised service
Jerlene made the whole selection process very easy. She was professional, knowledgeable and made it a personal experience. I would go back because of her service. Look forward to receiving our new couch
Great customer service
Very happy with the assistance I received in store when visiting Plush recently. Both Florent & Jerlene took the time to understand what I was looking for, offer practical suggestions & answer all the questions I had. Nothing was too much trouble (even when I changed my mind) & I wasn't pressed to make a purchase unlike my experience at some other retailers. Awesome discounts during the EOFY sale too. No problems when I added on an extra item over the phone later either. Really looking forward to the delivery of my snuggle swivel chairs. Thanks guys :)
Very good manager and couch
Florent the manager is very good and he knows their every type of couch. He can choose the very right type of couch we need at the best price among all.
Outstanding Customer Service!!
Florent from the Plush Logan Store took the time to understand what I was looking for and provided great information on the product itself and the Plush care guarantee. I will definitely be back again for a great deal!!
- ‹ Prev
- Next ›
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.