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Plush Furniture QLD, Logan

Plush Furniture QLD, Logan

5.0 from 322 reviews

Reviews

(312)
(7)
(2)
(0)
(1)
  • Product Quality
    4.9 (117)
  • Return Claim MadeYes (1) · No (154)
  • Warranty Claim MadeYes (3) · No (150)
  • Product Appearance As advertised (80%) · Not as advertised (20%)
  • Customer Service
    5.0 (149)


Sandy j

Sandy jSouth East Queensland, QLD

  • 2 reviews

Exceptional customer service.

published

We were lucky enough to have Crystal serve us on our arrival. She was friendly, knowledgeable and answered all our queries in a polite and professional way. This was our first stop to look at lounges but we decided that we would look no further. Our quote was followed up and we have ordered today. So great to see customer service is still available.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan Qld
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Paul S.

Paul S.South East Queensland, QLD

Looking forward to our new luxurious lounge

published

We went to the Logan store yesterday to look, sit and feel. The range on display was impressive and the friendly store manager Florent really knows his stuff. We ended up buying a lounge that will take us through to old age, especially with the warranties offered. Can't wait until it's delivered.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Good couch buying experience

published

I was able to navigate the website easily to narrow down which couch I was interested in; the online chat function was also helpful for this. The store was nice, Kassiah was brilliant and very patient! She was lovely and helpful but never pushy, and she was able to figure out what I wanted. I would definitely recommend shopping here to anyone.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Debbie

Debbie

  • 2 reviews

From start to finish it was easy

published

Clean inviting friendly flowed relaxing. Very happy with store. Staff made the whole experience. We went back 3 times to same store and found the experience the same. Very impressed.

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan Super Store (Qld)
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Above and beyond customer service

published

As a store manager, Florent at the Logan store displayed admirable and considerate, individualized customer attention. When purchasing a sofa, I have felt hesitant and sometimes unsure about the product and it's properties at other stores. Florent, excelled in his role to explain the positive and addressed any negative features of the sofa fabrics I was enquiring about. He relayed options suitable to me and what I was looking for. Upon visiting the store three times, to confirm my purchase, the customer service I experienced was second to none and the attention to detail with individual thought and care provided was exceptional.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great customer service and a great value product!

published

Chrystal at Plush Logan helped us to find the perfect sofa by giving us plenty of information and options. We are glad we had the help in investing in something which we will use often for many years to come. Thank you :)

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

DABBO

DABBOSouth East Queensland, QLD

  • 3 reviews

PERFECT SHOPPING EXPERIENCE

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan, Queensland
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Bruce

BruceSouth East Queensland, QLD

Good choice for sofa

published

We called into the Logan store to checkout sofas, we already have a Plush sofa, and Florent met us in the store and provided the info we needed. Talked through the range available and we selected a 2 seater Dover sofa that will suit our needs. We also chose to upgrade the leather to the top quality as our previous sofa is this grade and we are very happy with the product, now 6 years old and still in excellent condition.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan Qld.
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

Perfect sale

published

Florent had great knowledge of the store products. Explained everything to us in a professional manner from payments to after care but the thing that impressed us most was that there was no hard or pushy sell.
Florent professionalism, friendliness and knowledge helped to seal the deal

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationLogan
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Cam

CamSouth East Queensland, QLD

Great Experience and product

published

Florent provided us with clear guidance and knowledge and seemed to know exactly what we were looking for . After viewing many lounges at other stores we found what we were looking for and any queries we had Florent was more than able to answer for us .

Cheers
Cameron

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationlogan
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The Sims Family

The Sims FamilySouth East Queensland, QLD

More than just a sofa!

published

It was time for a new family sofa, with 3 young boys and a busy life, we had constantly put this task off and we were down to just a 2 seater left in our lounge room. After such a great experience with Florent at the Logan Super Centre - Why did we wait so long!?

We shopped around and looked across all the different vendors and price points and we kept coming back to the choices at Plush, what sealed the deal for us though was the openness, friendliness and expertise of Florent. He was quick to understand our needs in both product and experience and exceeded on all fronts.

Looking forward to taking delivery of our new suite!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush at Logan Super Centre
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent

published

Great service and very helpful, design planning for our special room and awkward space to work with was much appreciated. Can’t fault the service experience. Would happily purchase from there again.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

True customer service

published

We were recommended to visit Plush by my sister who made a recent purchase. We were greeted by Crystal who carefully lead us through our plans to replace our lounge suite. Professional and courteous with constructive suggestions to help us arrive at the solution we wanted. Congrats to Plush Loganholme for building a team who are so customer focused because in our second visit the coordination & respect for us
& their colleagues was self evident. A positive experience..

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLoganholme
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Service by Florent for new lounge

published

Thank you Florent you made our choice so easy with great service, very informative and with no pressure. He directed us to exactly what we were looking for.
We did not start out to buy a lounge, but were so impressed with the look, features, warranty and friendly service, you could not have been more helpful. We can't wait to receive and enjoy our new lounge,.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPlush Loganholme
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Thanks for sharing on your Plush experience. We are pleased to hear that you couldn't resist purchasing one of our stunning sofas. We are sure it will be love at first sight.

Warm regards,
Plush Think Sofas

The reviewer stated that an incentive was offered for this review

Top service again.

published

Great service again from Florent, this is the third purchase we have made from Plush Logan. He is very knowledgeable and answered all our questions completely. I’m not in the habit of making recommendations, however such has been my experience with Florent I feel comfortable to do so.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLogan QLD.
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Noeline

Noeline

  • 3 reviews

Incredible Service and Product

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationLogan
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Lismah

LismahSouth East Queensland, QLD

  • 2 reviews

Excellent service

published

Thank you to Florent for providing excellent service. Florent contacted me several weeks after I went into the store to let me know that a similar sofa had become available after an order was cancelled. Considerably cheaper than ordering one and I'll have it by the end of the week.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationLogan
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review


GC_100s

GC_100sSouth East Queensland, QLD

Does Florent come with the couch?

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Think Sofas, Loganholme
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Kath

KathSouth East Queensland, QLD

Great Service

published

Our salesman Florent was very helpful and knowledgeable. I recommend Plush Logan for couch shopping. Store had large selection and variety. Looking forward to getting our new leather couch home.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan, Qld
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review


Don Hubble

Don HubbleSouth East Queensland, QLD

  • Verified customer

Excellent Service

published

Thank you Florent. You listened to what we wanted and gave us your excellent advice by trying the best suited lounges. You also took the time in showing us the the quality of materials and how they would stand up to the wear and tear.
We look forward to seeing our 2 new lounges

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationlogan store
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

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