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Plush Furniture QLD, Townsville

Plush Furniture QLD, Townsville

4.8 from 107 reviews

We finely bought a couch

Amanda and the team at Plush Townsville were great with assisting us purchase our new couch as well as with organising delivery to our rural location in the west. The quality so far is great, very comfortable and we appreciated the help with determining what configuration would fit our space.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
1 comment
Hi Jayne, you are most welcome for our assistance with finding your perfect fit. It is great to hear that delivery was available to your area and we hope you are looking forward to receiving your new Plush Sofa. Many Thanks! Warm regards, Plush Think Sofas

Loving our new Sofa, Chaise and Ottoman!!!

Great experience! It was great to walk in and shop at this Store and Claire and Amanda were awesome to deal with. Given I knew what I was looking for, but just had to find it, Claire didn't hesitate in showing me everything that was available in the store and the extensive range available to us. My family enjoyed the experience as well making themselves at home and enjoying searching for their perfect new lounge. We are very pleased with our purchase and it also looks amazing in our new living room. Very happy with the service and quality and the comfort level is amazing!! Now to save for my Boysenberry Bespoke Petite Swivel Chair!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
1 comment
Hi there, it is wonderful to read of the service you received at our Plush Townsville Showroom. We are pleased to hear that we had something for everyone! So great to hear that you are loving your newest addition and that we will be seeing you again. Warm regards, Plush Think Sofas

Softy Sofa

We love our Softy Sofas! Purchased in leather and they are absolutely divine! The feather fill makes them so comfortable. Customer service from Amanda and Chantel was excellent! Very happy customer.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationTownsville
1 comment
Hi Mia A, Thank you for taking the time to share feedback on your new Plush Softy Sofa. We are so pleased to hear of the exceptional service you received at our Plush Townsville Showroom from Amanda and Chantel and will be sure to pass on your kind words. Warm regards, Plush Think Sofas

Awesome Customer Service and Flexible Product Range

I would like to thank Amanda for your awesome customer service yesterday, you went out of your way to help me find a lounge to suit our needs and space and we are very happy with our choice. Great store and product range with flexibility and I would definitely recommend for a lounge purchase.

Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPlush Townsville
1 comment
Hi Karen, thank you for sharing your wonderful experience with us. It is a pleasure to hear that Amanda from our Plush Townsville Showroom was more than happy finding a sofa that met all your needs. Looking forward to your next visit! Warm regards, Plush Think Sofas

Excited

Wonderful shopping experience with Chantel. Professional, pleasant and knowledgeable. There was a large range to choose from and to try in-store. Also, a beautiful choice of leather fabrics. We are very excited about our purchase.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush, Domain Central, Garbutt, Townsville
1 comment
Hi Jacq, thank you for taking the time to share such wonderful feedback on your experience at the Plush Townsville Showroom. We are so pleased to hear of Chantel's service and look forward to sharing your kind words. Warm regards, Plush Think Sofas

Cannot Fault Plush Service or Sofa

I had an exceptionally good experience purchasing my new sofa from Plush Townsville. We were helped by Amanda and also Chantel. Amanda's service was exemplary - helping us with selection of style, leather and measurements. Our selected sofa was not on the floor to view, but we were assured that the Plush Satisfaction Guarantee would cover us if the sofa was not what we expected. When the sofa was delivered, the delivery team were very courteous and helpful, bringing the sofa in to the living room and removing packaging and adding the feet.
We are incredibly pleased with the quality of the leather and the comfort of the sofa. The process with selection, purchase and delivery with Plush far exceeded my expectations.

1 comment
Hi Jason Green, Thank you for taking the time to share such wonderful feedback about your experience with Amanda and Chantel, as well as on your new sofa. We are so pleased to hear that the sofa has met your expectations. Warm regards, Plush Think Sofas

Wonderful Customer Service

I have just purchased a Carlton couch (3 seater with chaise and recliner in Coastal Silver leather) from the Townsville store, and Claire has made this a wonderful experience. I am the first to admit that I am not the easiest customer (indecisive and quite picky), and Claire has been incredibly patient and willing to provide me with all the information I have requested. The couch was delivered today and I am very happy with the product, and although there are a few minor scratches in the leather, I have no doubt that this will be taken care of in the upcoming weeks.
I plan to purchase an armchair in the upcoming months, and will absolutely be returning to Plush Townsville to make this purchase.
Thank you Claire (and team) !

1 comment
Hi Dem, we are so happy to hear of your forming relationship with our Plush Townsville Showroom. It is wonderful to hear that Claire made sure all your needs were met and we look forward to your next visit. Thank you for taking the time to leave these kind words which we will be sure to pass on. Warm regards, Plush Think Sofas

Erin was Fabulous

Erin at Plush furniture in Domain Townsville was Amazing. She was So helpful fun knowledgeable and just such an asset to your store.

1 comment
Hi there, we are very happy to hear that you're experience at our Plush Townsville Showroom was a fun one something we rarely associate with furniture shopping :). We are so glad our Sofa Specialist Erin made your trip exciting and we hope you loved our many sofas. Many Thanks! Warm regards, Plush Think Sofas

Great Product and service

Store was a great layout as I am in a wheelchair.
I had numerous options for what I was looking for
Quality of product was 5 star
No assembly required

1 comment
Hi Jeff, we are beyond pleased hearing that you took the time browse the many sofas we have in our Plush Showrooms. We are so glad that out of all our sofas you found many you liked and one you just had to buy which we are sure you are enjoying:). Many Thanks! Warm regards, Plush Think Sofas

Great sales team

Erin, from the Townsville store - the sales person - was great. Produced what I asked for. The couch I ordered is very comfortable and amazing to relax/nap on.
The delivery people were a different breed. I watched them connect the feet on my couch crooked. And then one of the feet didn’t fit and is missing. Instead of helping the situation out. I was then asked to call their head office to rectify. Because that wasn’t up to the local store to sort out.
After spending A lot of money on this couch and waiting 10+ weeks for it. You would think that the follow through service would suit.
Again. Sales staff are amazing. Pitty the Rest of the service did not raise to their level.

1 comment
Hi Chez, we are so happy to hear of your wonderful experience at our Plush Townsville Showroom. We hope after this long journey that you can finally relax and enjoy your wonderful new sofa. Many Thanks! Warm regards, Plush Think Sofas

Red Leather Lounge

I purchased a red leather lounge with a chase. Claire our salesperson was awesome in the purchasing process. Delivery was on time and quality of the finished product is immaculate.

1 comment
Hi Brad, we are so happy to hear that the process of purchasing your new sofa and chaise was awesome and that your sofa arrived on time and was set up immaculately so that you could simply enjoy it. We would like to give credit to this awesome Claire that helped you, so if you could please provide us with which Plush Showroom you purchased from then we could pass these amazing words onto her. Many Thanks! Warm regards, Plush Think Sofas

Great shop and always amazing service and after service

We drove down from cairns to have a look and met with Amanda who was so knowledgeable and helpful. She took so much time with us and helped us select a beautiful sofa. Good company we have had three other products from plush before and great aftercare service

1 comment
Hi Sarah oliver, we are very happy to read you returned to Plush and received helpful service from Amanda at Plush Townsville Showroom. Thank you for your wonderful feedback, we will be sure to pass it on to the team. Warm regards, Plush Think Sofas

Great customer service

I can recommend Amanda from Plush Townsville. Great customer service. She listened and understood what we needed and how we needed it to fit. She went above and beyond to help us.

1 comment
Hi Jackie, we are delighted to read Amanda from Plush Townsville Showroom went above and beyond to help you find your beautiful new sofa! Thank you for your kind words, we will be sure to pass them on. Warm regards, Plush Think Sofas

Return customer.

with pleasure we returned to Plush (Townsville) for replacement lounge of one we purchased from Plush (Shepperton) back in 2002. The only place i could find where you can totally customise your needs and desires. The staff are very knowledgeable of their products and very helpful with advise and very patient with my indecisions. Thanks to Claire for all her help.
The set is wonderful to sit in and exactly what we were looking for.

1 comment
Hi di, we are delighted to read you found what you were looking for at Plush Townsville Showroom! Many thanks for your kind words, we will be sure to pass them on. Warm regards, Plush Think Sofas

In store service amazing!

Erin in the Townsville store couldn’t be more helpful and informative. Very relaxed shopping experience with no pressure or tacky sales pitches. We are very happy with our purchase and after purchase follow up has made the experience even more pleasing. Thanks Erin!!

1 comment
Hi Kelly, thank you for taking the time to leave your wonderful feedback on your experience with Plush Townsville Showroom. We are delighted to read of your satisfaction with your beautiful sofa, as well as of the helpful service you received from Erin. We look forward to passing on your lovely feedback. Warm regards, Plush Think Sofas

Great looking sofa bed

Recently purchased a new sofa bed from Plush in Townsville. The bed arrived when promised and looks great in the fabric selected and fits in the room perfectly. The service was very professional and thorough and Erin was a great ambassador for your brand.

1 comment
Hi Andrew, we are very pleased to read your beautiful new sofabed perfectly fits your home! Thank you for your great feedback on your experience with Plush Townsville Showroom, we will be sure to pass it on to Erin. Warm regards, Plush Think Sofas

Erin at the Townsville store

We were assisted by Erin when looking to buy a sofa in the Townsville store. She was very knowledgeable and helped us without making us feel pressured in any way. The advice given by her was taken on board and did help us decide which sofa was right for us. I would recommend Plush and Erin for her knowledge and pleasant nature

1 comment
Hi Bruce, it is delightful to read Erin at Plush Townsville Showroom helped you choose a beautiful sofa to meet your needs. Thank you for your wonderful feedback, we look forward to passing it on. Warm regards, Plush Think Sofas

Great Service!

Thank you Chantel and Claire from the Townsville Store. They were both very helpful and easy to talk too. Claire's service is what made me bring my husband back for a look and his opinion and Chantel sold the rest of the sale through as Claire was not in at the time. Both ladies helped with the different configurations and helped make our decision easier.

1 comment
Hi Vicky, we really appreciate you taking the time to share your great feedback on your experience with Plush Townsville Showroom. We are very pleased to read Chantel and Claire provided you and your husband with helpful service, and we will be sure to pass on your kind words. Many thanks! Warm regards, Plush Think Sofas

Wonderful service and beautiful products

I purchased the Astrid Modular during the 50% off January sale. From the moment I walked in, the service I received from all staff, but Erin in particular was outstanding. Erin was very knowledgeable of the products and just made me feel very comfortable and trusting. She was very helpful with the finance process as well and I really appreciated that she remembered me the next time I came in....I wasn't just 'another customer'. My sofa is beautiful and our family is really enjoying it now.

1 comment
Hi Bec, we are very happy to read you received wonderful service from Erin at Plush Townsville Showroom, and that she helped you find a beautiful sofa you love! Thank you for your fantastic feedback, we look forward to passing it on. Warm regards, Plush Think Sofas

Love my new Zara Lounge.

Erin, served us at Plush Domain, she was patient and understanding to our needs. Helpful with colour choice and had great fabric knowledge The process for ordering was great, lounge arrived early.
Delivery boys were great and careful.

1 comment
Hi Ange, we are delighted to read Erin assisted you in choosing your beautiful new Zara sofa. We are also very pleased to read of your satisfaction with the service you received from the delivery team. We look forward to passing on your kind words! Warm regards, Plush Think Sofas

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