We finely bought a couch
Amanda and the team at Plush Townsville were great with assisting us purchase our new couch as well as with organising delivery to our rural location in the west. The quality so far is great, very comfortable and we appreciated the help with determining what configuration would fit our space.
Loving our new Sofa, Chaise and Ottoman!!!
Great experience! It was great to walk in and shop at this Store and Claire and Amanda were awesome to deal with. Given I knew what I was looking for, but just had to find it, Claire didn't hesitate in showing me everything that was available in the store and the extensive range available to us. My family enjoyed the experience as well making themselves at home and enjoying searching for their perfect new lounge. We are very pleased with our purchase and it also looks amazing in our new living room. Very happy with the service and quality and the comfort level is amazing!! Now to save for my Boysenberry Bespoke Petite Swivel Chair!!
We love our Softy Sofas! Purchased in leather and they are absolutely divine! The feather fill makes them so comfortable. Customer service from Amanda and Chantel was excellent! Very happy customer.
Awesome Customer Service and Flexible Product Range
I would like to thank Amanda for your awesome customer service yesterday, you went out of your way to help me find a lounge to suit our needs and space and we are very happy with our choice. Great store and product range with flexibility and I would definitely recommend for a lounge purchase.
Wonderful shopping experience with Chantel. Professional, pleasant and knowledgeable. There was a large range to choose from and to try in-store. Also, a beautiful choice of leather fabrics. We are very excited about our purchase.
Cannot Fault Plush Service or Sofa
I had an exceptionally good experience purchasing my new sofa from Plush Townsville. We were helped by Amanda and also Chantel. Amanda's service was exemplary - helping us with selection of style, leather and measurements. Our selected sofa was not on the floor to view, but we were assured that the Plush Satisfaction Guarantee would cover us if the sofa was not what we expected. When the sofa was delivered, the delivery team were very courteous and helpful, bringing the sofa in to the living room and removing packaging and adding the feet.
We are incredibly pleased with the quality of the leather and the comfort of the sofa. The process with selection, purchase and delivery with Plush far exceeded my expectations.
Wonderful Customer Service
I have just purchased a Carlton couch (3 seater with chaise and recliner in Coastal Silver leather) from the Townsville store, and Claire has made this a wonderful experience. I am the first to admit that I am not the easiest customer (indecisive and quite picky), and Claire has been incredibly patient and willing to provide me with all the information I have requested. The couch was delivered today and I am very happy with the product, and although there are a few minor scratches in the leather, I have no doubt that this will be taken care of in the upcoming weeks.
I plan to purchase an armchair in the upcoming months, and will absolutely be returning to Plush Townsville to make this purchase.
Thank you Claire (and team) !
Erin was Fabulous
Erin at Plush furniture in Domain Townsville was Amazing. She was So helpful fun knowledgeable and just such an asset to your store.
Great Product and service
Store was a great layout as I am in a wheelchair.
I had numerous options for what I was looking for
Quality of product was 5 star
No assembly required
Great sales team
Erin, from the Townsville store - the sales person - was great. Produced what I asked for. The couch I ordered is very comfortable and amazing to relax/nap on.
The delivery people were a different breed. I watched them connect the feet on my couch crooked. And then one of the feet didn’t fit and is missing. Instead of helping the situation out. I was then asked to call their head office to rectify. Because that wasn’t up to the local store to sort out.
After spending A lot of money on this couch and waiting 10+ weeks for it. You would think that the follow through service would suit.
Again. Sales staff are amazing. Pitty the Rest of the service did not raise to their level.
Red Leather Lounge
I purchased a red leather lounge with a chase. Claire our salesperson was awesome in the purchasing process. Delivery was on time and quality of the finished product is immaculate.
Great shop and always amazing service and after service
We drove down from cairns to have a look and met with Amanda who was so knowledgeable and helpful. She took so much time with us and helped us select a beautiful sofa. Good company we have had three other products from plush before and great aftercare service
Great customer service
I can recommend Amanda from Plush Townsville. Great customer service. She listened and understood what we needed and how we needed it to fit. She went above and beyond to help us.
with pleasure we returned to Plush (Townsville) for replacement lounge of one we purchased from Plush (Shepperton) back in 2002. The only place i could find where you can totally customise your needs and desires. The staff are very knowledgeable of their products and very helpful with advise and very patient with my indecisions. Thanks to Claire for all her help.
The set is wonderful to sit in and exactly what we were looking for.
In store service amazing!
Erin in the Townsville store couldn’t be more helpful and informative. Very relaxed shopping experience with no pressure or tacky sales pitches. We are very happy with our purchase and after purchase follow up has made the experience even more pleasing. Thanks Erin!!
Great looking sofa bed
Recently purchased a new sofa bed from Plush in Townsville. The bed arrived when promised and looks great in the fabric selected and fits in the room perfectly. The service was very professional and thorough and Erin was a great ambassador for your brand.
Erin at the Townsville store
We were assisted by Erin when looking to buy a sofa in the Townsville store. She was very knowledgeable and helped us without making us feel pressured in any way. The advice given by her was taken on board and did help us decide which sofa was right for us. I would recommend Plush and Erin for her knowledge and pleasant nature
Thank you Chantel and Claire from the Townsville Store. They were both very helpful and easy to talk too. Claire's service is what made me bring my husband back for a look and his opinion and Chantel sold the rest of the sale through as Claire was not in at the time. Both ladies helped with the different configurations and helped make our decision easier.
Wonderful service and beautiful products
I purchased the Astrid Modular during the 50% off January sale. From the moment I walked in, the service I received from all staff, but Erin in particular was outstanding. Erin was very knowledgeable of the products and just made me feel very comfortable and trusting. She was very helpful with the finance process as well and I really appreciated that she remembered me the next time I came in....I wasn't just 'another customer'. My sofa is beautiful and our family is really enjoying it now.
Love my new Zara Lounge.
Erin, served us at Plush Domain, she was patient and understanding to our needs. Helpful with colour choice and had great fabric knowledge The process for ordering was great, lounge arrived early.
Delivery boys were great and careful.
- ‹ Prev
- Next ›
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.