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Plush Furniture QLD, Townsville

Plush Furniture QLD, Townsville

4.9 from 124 reviews

Reviews

(116)
(4)
(1)
(1)
(2)
  • Product Quality
    4.9 (14)
  • Return Claim MadeYes (0) · No (21)
  • Warranty Claim MadeYes (0) · No (21)
  • Product Appearance As advertised (75%) · Not as advertised (25%)
  • Customer Service
    5.0 (21)


Excellent service

published

I was looked after by Chantel today and could not be happier with both the process and purchase. Chantel was efficient, knowledgeable and helpful.

I would recommend plush to anyone.

Thanks Chantel and plush

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
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Maria

MariaNorth Queensland, QLD

Wonderful service

published

From the very beginning, Chantel was friendly, professional and very informative. She answered all of my questions about the product. When the lounge suite was delivered, the delivery men were prompt and efficient. They did not leave until they were assured that I was completely satisfied.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTownsville (Domayne)
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Recent purchase of lounge sofas

published

We recently purchased a lounge suite and were very impressed with the choice and service provided. Amanda from Plush Townsville provided excellent advice and her assistance took the stress out of our decision making. Plush Townsville is definitely worth a visit.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTownsville
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great service

published

Absolutely amazing customer service by Claire in Townsville to help organize our couch. Really felt welcomed and she went to every effort to help us get what we wanted. Probably the best customer service I have experienced in Townsville. And she also gave our new born a soft plush puppy toy. Can’t wait to get it soon.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Diane

DianeNorth Queensland, QLD

Great Service

published

Claire from the Townsville store was very helpful and detailed every aspect of my purchase from the style of recliner I wanted to the fabric. She explained all details of the warranty and went through the purchase document with me. It is great to receive such personal service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationTownsville
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Thank you for sharing with us. We will be sure to pass your kind words on to Claire and the Townsville team.

Warm regards,
Plush Think Sofas


Ali C.

Ali C.North Queensland, QLD

Excellent customer service.

published

Big thank you to Claire from Plush Townsville for making our recent purchase quick, easy and stress free by providing a friendly, no-nonsense approach without pressure. Thank you Claire for providing us with your knowledge and expertise. I strongly recommend Plush Townsville for consumers looking for quality furniture and excellent service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review


Gavin

GavinTownsville

Service the way it should be,

published

Because this store has only lounges, sofas etc., the range is extensive, obviating the need to go all over town. We were particularly impressed with the manner in which Amanda guided us through various options without applying any pressure. Her helpful advice and clear explanations made it quite easy in deciding on our eventual purchase. This store is highly recommended.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTownsville
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Colt 3-seater sofa

published

Many thanks to Amanda, the Townsville showroom for the great service. She was very knowledgeable and gave us the right information to allow us to come to a decision in store.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Rob Cobon

Rob CobonNorth Queensland, QLD

Cameo couch purchase

published

The Cameo couch ended up being what we required which was a big decision and investment for us. Amanda taking a no pressure approach calmly informed us of the facts and what was going to suit our needs the best and this was done over 2-3 visits to store. Amanda had great understanding of product and explained Cameo modular options (and others) clearly, right through to delivery and product care/maintenance. Couch design was the best for us being higher set and higher back/head rest to suit a taller person.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTownsville
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great friendly service

published

Although we haven't yet received our recliners, I would just like to comment on the service we received. Jesse in the Townsville showroom was very helpful, courteous and knowledgeable. She explained everything from the wait time to the ins and outs of our warranty.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDomain in Townsville
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Loy

LoyNorth Queensland, QLD

Great furniture. Looking forward to it

published

Claire from Townsville Plush store was very informative helpful and friendly. Made the transactions very smooth
Very happy with my purchase and wish I could get it now sooner than later
Thank you

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Townsville
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Ray and Nathalie

Ray and NathalieNorth Queensland, QLD

Excellent Customer Service by Amanda.

published

We were extremely impressed with Amanda's cheerful and professional service. We are very happy with our purchase and would definitely recommend Amanda and Plush Furniture to our family and friends.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationStorage Chaise, Sofa Bed and Rug
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great customer service

published

Visited the Townsville Plush store to look at replacing our lounge suite, which was also a Plush suite. Had it for 13 years now and still in great nick. Amanda up there looked after us and after doing a full quote on one we had been eyeing off for the past 2 years we walked away happy. Went back an hour later and changed our minds. Wasn’t a drama, Amanda went through and did us up new drawings and a new quote. Great customer service, thank you.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTownsville
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

  • Verified customer

Excellent service

published

Haven’t got the lounge suite yet. It’s arriving in January. However the service we received from Claire in the Townsville shop was great. All our questions were answered and her knowledge and information was very thorough. We are really looking forward to our new suite.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTownsville
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Bernie & Sandy, thank you for taking the time to leave such valuable feedback! We are glad to hear that our Sofa Specialist was able to answer any queries about your beautiful new sofa.
Warm regards,
Plush Think Sofas

Ray and Kerrie

Ray and KerrieNorth Queensland, QLD

Our new lounges

published

Amanda, the Townsville showroom provided excellent service. Amanda was very helpful and went above, beyond working on her days off to provide a quote. Which sealed the deal. Good work.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationThe Townsville showroom
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Ray & Kerrie, thank you for sharing on your experience with our Townsville Showroom. We are so pleased to hear Amanda was able to assist you throughout the process and look forward to passing on your kind words.
Warm regards,
Plush Think Sofas

Cameo lounge ordered Plush Townsville

published

Have just ordered a Plush Cameo lounge from Plush Townsville. The service we received from Chantel was excellent. She was very helpful when choosing a lounge with helpful suggestions and follow up emails. I would also mention Claire who also assisted us and has previously helped us when we were in the Townsville store looking for our lounge. Both assistants helped make our decision easier. We are looking forward to delivery of our lounge.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTownsville Plush
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi there, so happy to hear about the excellent service you received from Chantel and Claire at our Townsville showroom. We look forward to passing on your kind words to them. Thanks for sharing!
Warm regards,
Plush Think Sofas


Ebb

EbbNorth Queensland, QLD

Amazing service

published

Amazing service. Happy to help and assist in any way especially with picky customers. The sale made our purchase a no brainer especially with the plush shield protection and satisfaction policy upon delivery! Thank you Samantha!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDomain Central, Townsville
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi there, thank you for your feedback! We are glad to hear that our amazing Sofa Specialist Samantha was able to assist in finding your perfect fit. We hope you look forward to delivery.
Warm regards,
Plush Think Sofas


Jayne H.

Jayne H.North West, QLD

We finely bought a couch

published

Amanda and the team at Plush Townsville were great with assisting us purchase our new couch as well as with organising delivery to our rural location in the west. The quality so far is great, very comfortable and we appreciated the help with determining what configuration would fit our space.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The Mugicas

The MugicasNorth Queensland, QLD

  • 7 reviews
  • 3 likes

Loving our new Sofa, Chaise and Ottoman!!!

published

Great experience! It was great to walk in and shop at this Store and Claire and Amanda were awesome to deal with. Given I knew what I was looking for, but just had to find it, Claire didn't hesitate in showing me everything that was available in the store and the extensive range available to us. My family enjoyed the experience as well making themselves at home and enjoying searching for their perfect new lounge. We are very pleased with our purchase and it also looks amazing in our new living room. Very happy with the service and quality and the comfort level is amazing!! Now to save for my Boysenberry Bespoke Petite Swivel Chair!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Mia A

Mia AHillbank

  • 11 reviews
  • 8 likes
  • Verified customer

Softy Sofa

published

We love our Softy Sofas! Purchased in leather and they are absolutely divine! The feather fill makes them so comfortable. Customer service from Amanda and Chantel was excellent! Very happy customer.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationTownsville
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

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