I was looked after by Chantel today and could not be happier with both the process and purchase. Chantel was efficient, knowledgeable and helpful.
I would recommend plush to anyone.
Thanks Chantel and plush
From the very beginning, Chantel was friendly, professional and very informative. She answered all of my questions about the product. When the lounge suite was delivered, the delivery men were prompt and efficient. They did not leave until they were assured that I was completely satisfied.
Recent purchase of lounge sofas
We recently purchased a lounge suite and were very impressed with the choice and service provided. Amanda from Plush Townsville provided excellent advice and her assistance took the stress out of our decision making. Plush Townsville is definitely worth a visit.
Absolutely amazing customer service by Claire in Townsville to help organize our couch. Really felt welcomed and she went to every effort to help us get what we wanted. Probably the best customer service I have experienced in Townsville. And she also gave our new born a soft plush puppy toy. Can’t wait to get it soon.
Claire from the Townsville store was very helpful and detailed every aspect of my purchase from the style of recliner I wanted to the fabric. She explained all details of the warranty and went through the purchase document with me. It is great to receive such personal service.
Excellent customer service.
Big thank you to Claire from Plush Townsville for making our recent purchase quick, easy and stress free by providing a friendly, no-nonsense approach without pressure. Thank you Claire for providing us with your knowledge and expertise. I strongly recommend Plush Townsville for consumers looking for quality furniture and excellent service.
The reviewer stated that an incentive was offered for this review
Service the way it should be,
Because this store has only lounges, sofas etc., the range is extensive, obviating the need to go all over town. We were particularly impressed with the manner in which Amanda guided us through various options without applying any pressure. Her helpful advice and clear explanations made it quite easy in deciding on our eventual purchase. This store is highly recommended.
Cameo couch purchase
The Cameo couch ended up being what we required which was a big decision and investment for us. Amanda taking a no pressure approach calmly informed us of the facts and what was going to suit our needs the best and this was done over 2-3 visits to store. Amanda had great understanding of product and explained Cameo modular options (and others) clearly, right through to delivery and product care/maintenance. Couch design was the best for us being higher set and higher back/head rest to suit a taller person.
Great friendly service
Although we haven't yet received our recliners, I would just like to comment on the service we received. Jesse in the Townsville showroom was very helpful, courteous and knowledgeable. She explained everything from the wait time to the ins and outs of our warranty.
Great furniture. Looking forward to it
Claire from Townsville Plush store was very informative helpful and friendly. Made the transactions very smooth
Very happy with my purchase and wish I could get it now sooner than later
Excellent Customer Service by Amanda.
We were extremely impressed with Amanda's cheerful and professional service. We are very happy with our purchase and would definitely recommend Amanda and Plush Furniture to our family and friends.
Great customer service
Visited the Townsville Plush store to look at replacing our lounge suite, which was also a Plush suite. Had it for 13 years now and still in great nick. Amanda up there looked after us and after doing a full quote on one we had been eyeing off for the past 2 years we walked away happy. Went back an hour later and changed our minds. Wasn’t a drama, Amanda went through and did us up new drawings and a new quote. Great customer service, thank you.
- Verified customer
Haven’t got the lounge suite yet. It’s arriving in January. However the service we received from Claire in the Townsville shop was great. All our questions were answered and her knowledge and information was very thorough. We are really looking forward to our new suite.
Our new lounges
Amanda, the Townsville showroom provided excellent service. Amanda was very helpful and went above, beyond working on her days off to provide a quote. Which sealed the deal. Good work.
Cameo lounge ordered Plush Townsville
Have just ordered a Plush Cameo lounge from Plush Townsville. The service we received from Chantel was excellent. She was very helpful when choosing a lounge with helpful suggestions and follow up emails. I would also mention Claire who also assisted us and has previously helped us when we were in the Townsville store looking for our lounge. Both assistants helped make our decision easier. We are looking forward to delivery of our lounge.
Amazing service. Happy to help and assist in any way especially with picky customers. The sale made our purchase a no brainer especially with the plush shield protection and satisfaction policy upon delivery! Thank you Samantha!
We finely bought a couch
Amanda and the team at Plush Townsville were great with assisting us purchase our new couch as well as with organising delivery to our rural location in the west. The quality so far is great, very comfortable and we appreciated the help with determining what configuration would fit our space.
Loving our new Sofa, Chaise and Ottoman!!!
Great experience! It was great to walk in and shop at this Store and Claire and Amanda were awesome to deal with. Given I knew what I was looking for, but just had to find it, Claire didn't hesitate in showing me everything that was available in the store and the extensive range available to us. My family enjoyed the experience as well making themselves at home and enjoying searching for their perfect new lounge. We are very pleased with our purchase and it also looks amazing in our new living room. Very happy with the service and quality and the comfort level is amazing!! Now to save for my Boysenberry Bespoke Petite Swivel Chair!!
- Verified customer
We love our Softy Sofas! Purchased in leather and they are absolutely divine! The feather fill makes them so comfortable. Customer service from Amanda and Chantel was excellent! Very happy customer.
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