Great customer service
Visited the Townsville Plush store to look at replacing our lounge suite, which was also a Plush suite. Had it for 13 years now and still in great nick. Amanda up there looked after us and after doing a full quote on one we had been eyeing off for the past 2 years we walked away happy. Went back an hour later and changed our minds. Wasn’t a drama, Amanda went through and did us up new drawings and a new quote. Great customer service, thank you.
- Verified customer
Haven’t got the lounge suite yet. It’s arriving in January. However the service we received from Claire in the Townsville shop was great. All our questions were answered and her knowledge and information was very thorough. We are really looking forward to our new suite.
Our new lounges
Amanda, the Townsville showroom provided excellent service. Amanda was very helpful and went above, beyond working on her days off to provide a quote. Which sealed the deal. Good work.
Cameo lounge ordered Plush Townsville
Have just ordered a Plush Cameo lounge from Plush Townsville. The service we received from Chantel was excellent. She was very helpful when choosing a lounge with helpful suggestions and follow up emails. I would also mention Claire who also assisted us and has previously helped us when we were in the Townsville store looking for our lounge. Both assistants helped make our decision easier. We are looking forward to delivery of our lounge.
Amazing service. Happy to help and assist in any way especially with picky customers. The sale made our purchase a no brainer especially with the plush shield protection and satisfaction policy upon delivery! Thank you Samantha!
We finely bought a couch
Amanda and the team at Plush Townsville were great with assisting us purchase our new couch as well as with organising delivery to our rural location in the west. The quality so far is great, very comfortable and we appreciated the help with determining what configuration would fit our space.
Loving our new Sofa, Chaise and Ottoman!!!
Great experience! It was great to walk in and shop at this Store and Claire and Amanda were awesome to deal with. Given I knew what I was looking for, but just had to find it, Claire didn't hesitate in showing me everything that was available in the store and the extensive range available to us. My family enjoyed the experience as well making themselves at home and enjoying searching for their perfect new lounge. We are very pleased with our purchase and it also looks amazing in our new living room. Very happy with the service and quality and the comfort level is amazing!! Now to save for my Boysenberry Bespoke Petite Swivel Chair!!
- Verified customer
We love our Softy Sofas! Purchased in leather and they are absolutely divine! The feather fill makes them so comfortable. Customer service from Amanda and Chantel was excellent! Very happy customer.
Awesome Customer Service and Flexible Product Range
I would like to thank Amanda for your awesome customer service yesterday, you went out of your way to help me find a lounge to suit our needs and space and we are very happy with our choice. Great store and product range with flexibility and I would definitely recommend for a lounge purchase.
Wonderful shopping experience with Chantel. Professional, pleasant and knowledgeable. There was a large range to choose from and to try in-store. Also, a beautiful choice of leather fabrics. We are very excited about our purchase.
- Verified customer
Cannot Fault Plush Service or Sofa
I had an exceptionally good experience purchasing my new sofa from Plush Townsville. We were helped by Amanda and also Chantel. Amanda's service was exemplary - helping us with selection of style, leather and measurements. Our selected sofa was not on the floor to view, but we were assured that the Plush Satisfaction Guarantee would cover us if the sofa was not what we expected. When the sofa was delivered, the delivery team were very courteous and helpful, bringing the sofa in to the living room and removing packaging and adding the feet.
We are incredibly pleased with the quality of the leather and the comfort of the sofa. The process with selection, purchase and delivery with Plush far exceeded my expectations.
- Verified customer
Wonderful Customer Service
I have just purchased a Carlton couch (3 seater with chaise and recliner in Coastal Silver leather) from the Townsville store, and Claire has made this a wonderful experience. I am the first to admit that I am not the easiest customer (indecisive and quite picky), and Claire has been incredibly patient and willing to provide me with all the information I have requested. The couch was delivered today and I am very happy with the product, and although there are a few minor scratches in the leather, I have no doubt that this will be taken care of in the upcoming weeks.
I plan to purchase an armchair in the upcoming months, and will absolutely be returning to Plush Townsville to make this purchase.
Thank you Claire (and team) !
Great sales team
Erin, from the Townsville store - the sales person - was great. Produced what I asked for. The couch I ordered is very comfortable and amazing to relax/nap on.
The delivery people were a different breed. I watched them connect the feet on my couch crooked. And then one of the feet didn’t fit and is missing. Instead of helping the situation out. I was then asked to call their head office to rectify. Because that wasn’t up to the local store to sort out.
After spending A lot of money on this couch and waiting 10+ weeks for it. You would think that the follow through service would suit.
Again. Sales staff are amazing. Pitty the Rest of the service did not raise to their level.
Great shop and always amazing service and after service
We drove down from cairns to have a look and met with Amanda who was so knowledgeable and helpful. She took so much time with us and helped us select a beautiful sofa. Good company we have had three other products from plush before and great aftercare service
with pleasure we returned to Plush (Townsville) for replacement lounge of one we purchased from Plush (Shepperton) back in 2002. The only place i could find where you can totally customise your needs and desires. The staff are very knowledgeable of their products and very helpful with advise and very patient with my indecisions. Thanks to Claire for all her help.
The set is wonderful to sit in and exactly what we were looking for.
In store service amazing!
Erin in the Townsville store couldn’t be more helpful and informative. Very relaxed shopping experience with no pressure or tacky sales pitches. We are very happy with our purchase and after purchase follow up has made the experience even more pleasing. Thanks Erin!!
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