- QLD, Townsville
- Verified customer
New Lounge for us !
We've just purchased an Emmerson Incliner 2.5 seater and two Austin Incliner chairs with the help of Jesse from the Townsville Store. We went with the different settings due to comfort reasons for the both of us. I like the softer seat, while the other is slightly firmer. Being able to have the chairs made with the same covering made the decision easy. Jesse was extremely helpful and it was great to be able to roam the shop floor and not have a sales person hovering over us. Thank you Jesse for your assistance and Plush for the great sale price.
We had an extended wait due to COVID-19 & Wharf strikes in SYD/VIC, Amanda in the Townsville store could have been more helpful providing regular updates on delivery time. The advice she offered when were look made us decide on a couch that suited our lifestyle & we love it!!
Absolutely love Plush Townsville. Great range of products. Beautifully displayed. Jesse was fantastic. She was extremely helpful, patient, professional, knowledgeable and nothing was too much trouble. I highly recommend Jesse, Plush Townsville and their sofas. I am so happy. Thank you.
Love my new lounge and the staff were very helpful with selection and delivery.
Great store with a good range to choose from. Very easy to get around.
Chose to put our own lounge together, which was really easy.
Great service! Great quality!
Very happy with the service we received at Plush Townsville! Liked how we could choose a couch that suited our style, also very easy to assemble, and the quality is beautiful!
Plush purchase experience
Amanda was a professional person to do business with explaining the process for purchasing was easy to understand. Features of the lounges was fun to choose. Plush is very lucky to have Amanda as a sales consultant. Well done we will tell everyone of our great experience and a excited to get our new furniture.
Claire was professional, passionate and listened to our needs.
Gave us time to look, talk and decide.
She gave us great product knowledge and by our 3rd visit we made our decision.
Followed up on an enquiry as promised.
Strongly recommend plush and claire
Brilliant customer service
Just received my new couch today. A very big thank you to the staff at plush Sofas Townsville for all your amazing work. No question was to hard to answer and the time frame for response was amazing. I would like to make a special mention to Chantel and Clair, Both were absolutely amazing and went above and beyond to help. I would highly recommend Plush Sofas in Townsville to anyone wanting a new couch. I’m so excited and absolutely love it.
The reviewer stated that an incentive was offered for this review
Awesome customer care
Amanda was so helpful and understanding when assisting us with the purchase of our sofa. She was super patient and pleasant, making it an amazing experience. Can’t wait to receive our sofa
Amanda’s outstanding Service
My visit to the store and especially Amanda’s attention to detail, her ease of advise,made my experience at Plush one to remember. Her expert knowledge of your product was outstanding
Store was easy to find and well set out.
The service from Amanda was outstanding. Amanda was patient, honest and I couldn’t ask for any better service. Thank you for making the task of buying a lounge easy.
The service and attention to detail by Amanda & Jessica were exceptional. Its not easy buying a new lounge when there are so many to chose from. My wife and I spent a couple of saturdays and quite a few long hours working out what would be a best fit for us. We were provided with good understanding and knowledge of coming to the conclusion with what we wanted. The product sheets work so well and the ladies were just awesome to deal with, cannot be happier with their service and patience with us, not once but twice. We've now bought 2 lounges from Plush Townsville and will do it again. I highly recommend visiting Amanda and her awesome staff for a great deal, great assistance and great products.
Old fashioned service
I was servered in the Townsville showroom by Jesse. She was friendly, knew her product range and did this without any pressure. She answered all our questions and left us to think about our decision. We left the store with all dimensions, colour info and pricing. I then returned to the store to purchase about an hour later. I was asked if I was ok and needed any help by everyone on staff. I felt this was great service without being annoying. I also met the store manager Amanda and after a brief chat, I purchased a lounge. The stall offer great...personal service , the store they had looking immaculate, and the whole purchasing experience was a very pleasant one, all due to the excellent service offered by Jess and all the staff. Would happily recommend.
Comfortable and just right
Thanks Chantel for your excellent customer service. First visit to the store and it was an enjoyable experience. The comfort and quality finish of the product is exactly what we’ve been searching for.
Claire walked us through the somewhat overwhelming process of picking a sofa. We whittled it down to two contenders- ‘our dream one’ and the ‘realistic option’....somehow Claire made the ‘dream one‘ happen and for nigh on the same cost. Excellent service- if our couch is half as good as this bit of the experience, we’re going to be some very happy campers! Thank you Claire!!
Friendly and knowledgeable
Thanks to Amanda from the Townsville showroom for helping us with the purchase of our Cameo lounge suite. She was very patient ( I was in the store three times before the final decision! ). Nothing was too much trouble and she made the process very easy . We are very excited to receive our new lounge once our renovations are complete .
Service is amazing - everything you need to know without the hustle. See Amanda the sofa specialist to sort it for you.
We spent two hours on separate occasions viewing our options. Amanda gave us as much time as we needed to view the facts and advised us of issues with handling the large lounge we chose against a smaller model. She is a lovely lady with a great command of customer service and knowledge about the product
Excellent customer service.
We were interested in a new lounge suite. Visited Plush as our first store to see what was on offer. Then saw and sit tested many lounges and recliners. Received great patient service and guidance on the options from Amanda, Townsville store, so that we could narrow down the options suitable for our needs. Walked out with a good understanding of configuration and price options. Then visited 3 other furniture suppliers to compare.
Went back to Plush due to quality, feel of lounges, value for money (not cheapest) and excellent customer service and placed our order.
Went to look for a specific chair that I was after. Decided to go into Plush as we had parked nearby. Claire was just brilliant, helpful information, not pushy at all, and made us feel really comfortable. Left there and went to another shop, but ended up coming back and making a purchase. Not only did Claire make us feel welcome, she was never pushy, gave us heaps of options and made us feel really good about the purchase, so excited to get my new snuggle chair! Thanks heaps Plush! We will be back!
Happy with service i received from sales person jessica
I popped into the store yesterday 23rd feb and was greeted by jesse who was very patient with me when i first walked in she was helpful with her product knowledge and nothing seemed to be a problem for her . Jesse had answers for every question I asked her and she would explain until I understood. Very happy with jesse at plush and will highly recommend them to anyone who is looking to buy your furniture.
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