Reviewer Photos & Videos
Very impressed with Jade at the Gepps stores
Wonderful customer services
Delivery was very good .
Jade was of great help
Highly recommend Plush Gepps Cross
we had a fantastic purchasing experience at the Gepps Cross store in early July 2021. Kirsty was amazing and her knowledge on the plush products was excellent. We never felt any pressure from her to purchase. We went to the other stores within the complex and found another lounge similar to the one at plush which was a bit cheaper, but we ended up going back to plush the next day as we felt the quality of the plush lounge was far greater, (obviously costs more) We also felt that with the great customer service that Kirsty gave us, we wanted to give her our sale. We now have had our new lounge over a month and love it!
Staff were very helpful and easy to work with to fill our needs. Product was exactly what we had ordered!
This couch is perfect!! Fits my lounge room beautifully
Kirsty was amazing, helpful, patient, and friendly. She really helped me pick the right size, colour and style when even I didn’t know what to choose. Turned out perfectly
Excellent choice in-store, and great support and assistance from Carla and others across at Gepps Cross. Delighted with purchase, easy to assemble.
- SA, Gepps Cross
We have been looking to replace our tired lounge we have had for 20 years. We went to several Plush stores to look at what they had on display. We took a while probably a couple of years and a few iterations of our prospective lounge from the good range. We started with the the dark chocolate and eventually worked our way up to a cream colour. We met Carla she was most helpful we chose The Brighton in modular with the ottoman. It was worth the wait Carla ensured we were very satisfied with our choice. We are very pleased with her professional s...ervice and it was all pressure free. It took about 4 months before we got our lounge. This gave us ample time to arrange to dispose our old lounge and coffee table. Keep up with the excellent customer service and great deal.
- SA, Gepps Cross
Customised customer service
Customised customer service. Thank you Jade our sofa was not available to customise online 6 months ago. You took time to make sure we were confident with a custom made one off design to suit our family our space and how we would use a modular sofa. We were able to view customised pieces different finishes and ultimately built a one off design not on a show floor. After placing an order we were able to view online the customised modular sofa in the space. How exciting!!
Friendly and professional service.
I had found something online that interested me so I went in store, tried out the sofas and made my selection. Ockie was very helpful with colour and configuration selection and delivery staff also were very professional. Highly recommend.
Best Plush Store in Adelaide!
From the minute we walked into Plush Gepps Cross, we knew this was the store of choice. We felt like we were in good hands with a sales team that had knowledge and time to discuss our purchase. We were extremely happy with both Jade and especially Carla's help and service. The store was well set out and easy to see and visualise the lounge in your own home. Your website app was amazing, loved the idea that I could take a photo and add the lounge in, my lounge is PERFECT for my room. The lounge quality is great! Looking forward to enjoy this Plushy Comfy lounge for many years to come.
The reviewer stated that an incentive was offered for this review
- SA, Gepps Cross
Kirsty was wonderful and attentive. She was discreet. She allowed us to discuss our options, but gave us smart advice.
Great sofas and service
Really happy with our new sofa, love that we were able to customise the style and shape to best fit our lounge room. Ockie from Plush was awesome, really helpful without being overbearing.
Perfect in every way
We're thrilled with our new leather lounge suite and occasional chair. Every detail is exactly as we wanted and Ockie from the Gepps Cross store helped us to find the perfect pieces to suit our needs. Ockie's professionalism and amazing product knowledge helped to make the right choices in fabrics, materials and colours. Delivery was professionally and efficiently executed by polite and courteous staff. Thank you Plush and Ockie for making everything easy for us. We highly recommend Plush for your lounge furniture needs. Gerry and Susan Higginson
Exceptional customer service from Kirsty.
1. The store was very well laid out and easy to try all the stock.
2. Great range of products to choose from.
3. The sofa looks and feels fantastic. The only thing I could fault was a small pull in the fabric on the corner lounge.
4. Furniture was set up for us.
Kirsty from Gepps Cross in SA was an absolute pleasure and legend with our needs and order. Highly recommend dealing with her. She is a true asset for Plush.
My name is Linda and Kirsty helped me choose my new sofa. It was a lovely experience and she provided first rate customer service. Her knowledge of the products was great. Never once did I feel pressured to buy something I wasn't comfortable with. Would recommend to others to try the Plush at Gepps Cross.
Great honest customer service
Kirsty at Gepps cross made the process of purchasing our couch so much easier. She was friendly and helpful with out the pushy salesperson persona we had previously at other stores/ shops. She knew we had young children and offered practical options for us to explore. I would recommend both plush and Kirsty to family and friends! We were given an honest delivery timeframe and there were no delays with COVID. So happy now our custom fit couch is here. Worth the wait ☺️
Questions & Answers
are the cushions and backs on the "Cooper " 2.5 and 3 seater sofa reversable and removable?
Hi Peter the Cooper is a fixed cushion model,so not removable or reversible.
Hi Peter Howard.
The Cooper range has a fixed seat and back cushion. Hope this helps however if you have any further questions please feel free to contact our quality assurance team via the below link
Plush Think Sofas
are the cushions and backs on the" cooper" 2.5 seater and 3 seater reversable?
Get an answer from our members and Plush Furniture representatives
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