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Plush Furniture SA, Gepps Cross

Plush Furniture SA, Gepps Cross

4.7 from 134 reviews

Reviews

Review distribution

5 star
119
4 star
8
3 star
0
2 star
0
1 star
7

Haps Basset

Haps BassetMetropolitan Adelaide, SA

  • 3 reviews

Don buy any products

published

We bought two recliners in 2016 from Plush. After 3 years of usage lather on arm support broke on one of the recliner chairs. Plush’s experts refused to fix the problem because they said we cleaned them in the wrong way. We will never go to Plush for anything again. I spoke to consumer affairs and they are interested in this con. Do not buy any product form Plush, poor quality, poorly designed and awful service.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
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2 comments
Plush Furniture
Plush Sofas A.Plush Furniture
Haps Basset
Haps Basset

Margaret

MargaretMetropolitan Adelaide, SA

Such an uncomplicated experience

published

I had a specific notion of the leather modular couch I wanted to purchase. Luckily Neelia was able to provide me with everything I needed. Can't wait to have it arrive. Excellent service and product knowledge. Will purchase again from Plush.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPlush Gepps Cross
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Amazing service from Ockie!

published

Ockie at Gepps Cross was amazing! The whole process was smooth from start to finish and nothing was ever too much trouble. Will definitely return to this store again when looking at buying another couch.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Peter

PeterMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like
  • Verified customer

Best Customer Service Experience

published

Me & the Mrs were really pleased with Carla Buschhueter attentiveness to our many questions. She knew her product from the inside out and provided us with the much needed reassurance we both needed!

She gave us honest answers, without the pressure of pushing the sale. Prompt and efficient service, will recommend her to all my contacts anyday. It is indeed rare to see such detailed customer service in retails these days. Overall an enjoyable time even we when were spending money!!!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGepps Cross
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Anne P

Anne PAdelaide

Very happy

published

Would buy from plush again the staff were very helpful. The delivery guys Ash and Jason were very friendly and professional in taking great care withmanovering my lounge in a very tight place. Thanks

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Anne, thank you so much for taking the time to share your experience with us. It is wonderful to hear that you have received your beautiful new sofa which we hope you enjoy.
Warm regards,
Plush Think Sofas


Sharlene

SharleneAdelaide

Love our new sofa's!

published

Archie at the Gepps Cross showroom could not have been more helpful with our decision on not only which sofa's to choose, but also with the fabric choice and the pro's and con's involved.
A big thank you also to the delivery guys, Ash and Jason, for making the delivery of our new sofa's stress free and easy!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

  • Verified customer

Love my new Sofa!

published

Love my new sofa from Plush Gepps Cross! While technically my sofa was not on sale, Plush still gave me a good price on it. The guys who delivered it, Ash and Jason, placed the sofa exactly where I needed it, unpacked and set it up for me, and took all the wrapping with them again. They were done in no time. Would definitely recommend Plush. The only downside to the whole thing was that it took a few weeks before I could get my sofa but that's because it still had to be manufactured... In Australia which was nice to know.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Ajay

Ajay

  • 2 reviews

Good service

published

Very good product and excellent customer support and service Ash and Scott thanks for coming over and assembling our sofa

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Ajay, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit.
Warm regards,
Plush Think Sofas

Can’t wait for our lounge to arrive!

published

Lisa was super easy to deal with. Always spoke in a happy bubbly manner and answered any questions I had with ease!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Fantastic Delivery Serviceman

published

Ash and Scott were professional and made sure our lounge was assembled and exactly in the correct position. When I queried any mark on the leather they explained it well and noted on the delivery advice as I requested. Great service from them.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Ed Ding

Ed DingAdelaide

  • Verified customer

Lounge for living room

published

Great price value with the quality. We love the large sofa set, and believe that it was the best deal we got among all visited stores.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

drop off sofa

published

Ash and Scott dropped of a sofa we ordered some weeks ago
Ash rang us 1 hr before they where going to drop it off
Timing was perfect
Thank boys for your assistance

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Richard, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit.
Warm regards,
Plush Think Sofas


Anne Adelaide

Anne AdelaideMELBOURNE

  • 2 reviews

Great service! Great products

published

Stylish products; comfortable and modern.
Helpful, personal service from Danielle. Always efficient and happy to guide and amend order when I had a change of heart. Very satisfied customer :-)

2 comments
Anne Adelaide
Anne Adelaide

I’m actually from Adelaide, my name is Julie and bought at Gepps Cross store. No idea what happened!!

Plush Furniture
Plush Sofas A.Plush Furniture

Alan

AlanAdelaide

  • 2 reviews

Love my new couch

published

Just received my new couch, love it. Received good service by Danielle and Ockie. Return policy allowed me to buy with confidence, delivered on time as promised. Looks great!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Alan, we are so happy to hear of your visit to our Plush Gepps Cross Showroom. We are glad to hear that you were able to purchase with confidence and that you are loving your wonderful new sofa. Many Thanks!
Warm regards,
Plush Think Sofas

Tammy P

Tammy PAdelaide

Best Sofa Ever!

published

It was so easy to my nearest Plush store when we went looking for a new sofa. The range was extensive and the quality was definately able to be seen and felt. Compared to our old sofa, which we had only bought the year before, our new Plush sofa is 100 times more comfortable, and that boils down to the quality construction. Danielle at the Gepps Cross store was brilliant and really helped us find the best fabric for our situation and we just LOVE it!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

So comfy, thans

published

It was a great store and was not bothered by sales people until I was ready to purchase my lounge, good selection.very pleased with the delivery and set up, thank you Rob and Dan, two very professional men.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Yvonne, thank you for taking the time to share on your experience with Plush. We are so pleased to read of your wonderful experience and we look forward to passing on your kind words.
Warm regards,
Plush Think Sofas


Thank you Archie!

published

We had an excellent experience purchasing from Archie at Plush Gepps Cross over the weekend. His unhurried guidance, genuine approach and knowledge of the industry were apparent throughout making it an easy decision to purchase from Plush Furniture. Thank you Archie.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Perfect Couches for our home!

published

Thank you to the friendly people at Plush furniture at Gepps Cross Adelaide, for helping my partner and i choose the perfect couches for our home, not only once but twice!
Thank you!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Sofa delivery

published

The sofa we delivered took a while after we ordered it but that was made clear to us to begin with by Ockie. But it was delivered over this weekend. The guys Rob and Shane had it in the house and assembled within 15 minutes. They took all the rubbish away and took care when entering the house.
Thanks guys

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Love my sofa

published

The delivery of my sofa was prompt, Rob and Shane kept me updated with what time they were coming. It was raining when they arrived and before they put the couch in the position l wanted they asked for a mop to clean the area. Very thoughtful of them.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

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Questions & Answers

Peter Howard

Peter Howardasked

are the cushions and backs on the "Cooper " 2.5 and 3 seater sofa reversable and removable?

2 answers
Chickie
Chickie

Hi Peter the Cooper is a fixed cushion model,so not removable or reversible.

Plush Furniture
Plush Sofas A.Plush Furniture

Hi Peter Howard.

The Cooper range has a fixed seat and back cushion. Hope this helps however if you have any further questions please feel free to contact our quality assurance team via the below link

https://www.plush.com.au/

Warm Regards

Plush Think Sofas


Peter Howard

Peter Howardasked

are the cushions and backs on the" cooper" 2.5 seater and 3 seater reversable?

No answers

Get an answer from our members and Plush Furniture representatives

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