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Plush Furniture SA, Marion

Plush Furniture SA, Marion

4.8 from 176 reviews

Reviews

(159)
(11)
(0)
(1)
(5)
  • Product Quality
    5.0 (14)
  • Return Claim MadeYes (0) · No (21)
  • Warranty Claim MadeYes (0) · No (22)
  • Product Appearance As advertised (94%) · Not as advertised (6%)
  • Customer Service
    5.0 (23)


Rachel

RachelMetropolitan Adelaide, SA

Helped by Leah, very friendly

published

Purchased the Dane 3 seat + chaise on the weekend after a couple of months of looking. Leah was extremely helpful & patient. Never felt rushed. She went above & beyond with her service. Thankyou Leah, we look forward to getting our sofa in a few months & seeing it in the fabric. Only suggestion to Plush would be to show Dane in fabric option on website or showroom.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion SA
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

great service

great serviceMetropolitan Adelaide, SA

Great service

published

The store was easy to navigate, very neat, clean and well lit. I visited other furniture distributors nearby and returned to Plush Sofas as they had what I was looking for, price compared well to the other stores and I was able to get the two items I was looking for at the one place.
I was served by Leah who was professional and friendly and guided me well through fabric selections.
I cannot comment on quality of products as I am waiting for delivery but I was given precise informationon warranty of furniture items and fabric protection.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMarion
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Dennis Semola - Outstanding Customer Service

published

Immediately from entering the Plush store at Marion, I received outstanding customer service from Dennis. Dennis went above and beyond my expectations as a customer and took time and care in my process of selecting a lounge suite. He provided specific size options with exact measurements I gave to him and also provided many different colour and material options and was very patient. Dennis ensured the process was a very smooth and successful one. I am very grateful I had the pleasure of dealing with Dennis during my time buying a lounge suite at Plush Marion.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Olivia Bryant

Olivia BryantMetropolitan Adelaide, SA

Seamless Experience

published

I was very impressed with Dennis from Plush Furniture Marion, in both his professionalism, but also his efficiency in getting everything locked away. As this item was a gift, someone else made the initial purchase and I then called Dennis directly to confirm the material colour. Dennis knew exactly who I was and the whole process was completed in less than 10 minutes! This is something I sincerely value as with my current work commitments, I would have found it hard to make time to come into the store. I can't wait to receive my new snuggle chair!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Easy experience

published

Great service and easy to deal with. I would reccomend to friends and family looking for a new lounge ! Price was great too which got is over the line. Thanks!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Greg

GregMetropolitan Adelaide, SA

Helpful easy purchasing experience.

published

It was easy to navigate store, there was ample display stock to choose from, salesman Dennis was very helpful, nothing was too much trouble for him and he gave very helpful options

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion SA
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

lynne bonalini

lynne bonaliniMetropolitan Adelaide, SA

Great service and fabulous lounge

published

Recently I visited the Marion store looking for a modular lounge to fit in my rumpus/TV room. Leah assisted me by providing great advice and service. I was torn with my choice as I had seen a modular that I also loved in another store and after several visits and conversations with Leah her professionalism and service convinced me to buy my modular (which I absolutely love) from Plush. This is my second lounge from this quality store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion SA
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Joanne

JoanneMetropolitan Adelaide, SA

  • 2 reviews

Outstanding service

published

The service we received from Plush Sofas was outstanding. After looking at the range online we went into the Marion store where Leah assisted us in making our selection. We could not have been happier with the information, advice and assistance we received from Leah and can't wait for our product to arrive. Highly recommend!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion, South Australia
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Love our new modular couch

published

After looking for 3 months we were thrilled to find a couch that met our size and shape requirements and is super comfy. Leah was very helpful and service great.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Cobi

Cobi

  • 2 reviews

Fantastic Service

published

Plush Marion was a wonderful store to shop in. A broad range of sofas, excellent special prices, and fantastic customer service resulted in some happy campers here. Laura did a marvellous job of tolerating our questions and changes of decision, and dealt with a few nuisances that popped up along the way with patience and good humour. Very much looking forward to our couches arriving!

Customer Service
Store LocationMarion
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

LINNY

LINNY

  • 2 reviews

Wonderful customer service

published

We purchased a new lounge suite from Plush at Marion on the weekend. We are very happy with the lounge suite itself as we were able to custom design this particular one. But the best part of our experience was the customer service we received from Laura. She absolutely knew her product back to front, was able to assist us in everything we wanted and was extremely helpful and friendly. I would highly recommend her to anyone ! She made the experience very easy and stress free.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Margaret Adelaide SA

Margaret Adelaide SAMetropolitan Adelaide, SA

In-store Service

published

Easy to navigate and try-out lounge suites, of which there were many.
Service and attention by staff and Store Manager, Catherine, was excellent during the several visits I made to the Marion, South Australian store.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion, South Australia
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Lana

LanaMetropolitan Adelaide, SA

Catherine's excellent service

published

Excellent service, good advice and useful product disclosure. Overall service from the original order to delivery was great. I am very happy with my purchase and highly recommend the company.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Our salesman Dennis was excellent and more than happy to amend our changes. Thanks Dennis

published

The store layout was logical and was easy to move around. We thought to range of products was good. Tba re quality as we haven't received it yet.
No assembly required.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion SA
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Cameron

CameronMetropolitan Adelaide, SA

  • 2 reviews

Excellent service

published

Happy to recommend this team.

Laura helped my by phone yesterday.

Dennis was very helpful in the showroom, showing me samples, made good suggestions and made sure it would all work for me.

No pressure just good service.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion. SA
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Cameron, thank you for sharing on your Marion Showroom experience. Lovely to hear of the excellent service you received from our team and hope you look forward to receiving delivery. Thanks for recommending us!
Warm regards,
Plush Think Sofas

Fabulous customer service - a little luxury!!

published

We were thrilled with the excellent and attentive customer service at Plush Marion. Leah was so helpful - we were looking for a unique piece to fit our new home. We found the perfect chaise and it was really easy to navigate the large selection of beautiful fabrics to create our custom piece! The range was impressive but as mentioned before; the customer service was beyond amazing and people like Leah will keep us coming back to Plush in future!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion, South Australia
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Jasmine

JasmineMetropolitan Adelaide, SA

Very happy with the service

published

I was very happy with the service i received when buying my sofa. I had consistency of staff throughout the whole process. Even when following up after purchase. Im very satisfied

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent

published

Thanks to Dennis at Marion who was friendly, happy to help find the right couch & provided advise.
Store was easy to navigate and assistance was readily available. We are very satified with our purchase and the service we were provided. Look forward to our delivery and using Plush again in the future.

Customer Service
Product Quality
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review


We love our new lounge!

published

My husband and I were looking aimlessly, without aim for a lounge suite that would suit us. When Catherine Aldrete-Morris saw the short and tall of the both of us, she knew exactly the furniture we were to have. We found it to be the most comfortable and so we bought it. Thank you Catherine :)
The delivery people were excellent especially when the downpour arrived. They expertly delivered the furniture inside and unwrapped it and checked the electronics of the chair before leaving.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion SA
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Amazing couch, service was faultless!

published

Thanks to Leah at Plush Marion, we found our perfect couch in the Berlin Leather modular. Quality is outstanding and the customer service from all staff we dealt with was genuine and helpful.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

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