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Plush Furniture SA, Mile End

Plush Furniture SA, Mile End

4.7 from 138 reviews

Reviews

(121)
(7)
(0)
(3)
(7)
  • Product Quality
    3.3 (7)
  • Return Claim MadeYes (0) · No (10)
  • Warranty Claim MadeYes (2) · No (8)
  • Product Appearance As advertised (57%) · Not as advertised (43%)
  • Customer Service
    3.8 (9)


  • Verified customer

Fantastic Service

published

Visited Plush for the first time and found their products far superior than other competitors. Excellent customer service from Elyce at Mile End. Nothing was too hard for her and her knowledge of products was outstanding. So looking forward to getting our new sofa.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Benjamin B

Benjamin B

  • 2 reviews

PEACE OF MIND WARRANTY USELESS

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
2 comments
Plush Furniture
Plush Sofas A.Plush Furniture
Benjamin B
Benjamin B
Jason F.

Jason F.Metropolitan Adelaide, SA

Great Service and Product

published

Visited many other competitors but found Plush had a superior product, fantastic service and were better value all round. Nothing was too hard for the staff and she even advised us to go home and re-measure our lounge before committing to a product. Elyce was amazing. Highly commend her on her service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPlush Mile End
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Peter Shoubridge

Peter ShoubridgeMetropolitan Adelaide, SA

  • 2 reviews

Excellent service and great products

published

Excellent service and advice, really great products, easy to explore options in store with plenty of online information as well to make right choice, and really good delivery and assembly team.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMile End, SA
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Tricia

TriciaMetropolitan Adelaide, SA

Excellent customer service

published

Elyce could not have been more helpful. She followed up without being pushy and gave us all the information we needed to make the right decision for us. We left feeling that we were well looked after.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMile End, SA
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Tricia, we are so pleased to read of the service you received from Elyce at our Plush Mile End Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas


Corrina

CorrinaMetropolitan Adelaide, SA

Really Helpful

published

Found the service to be excellent, it wasn't rushed or pushy, just helpful and informative. Upfront about delivery times and made the ordering process easy and fast. I haven't received my product yet, but the range they had was decent, and better than I had expected to be honest

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMile End Plush
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Most amazing customer service!

published

From the moment I stepped in the doors, I was greeted by the lovely and very knowledgeable Grant, who walked me through the showroom and helped me immensely with choosing a sofa to perfectly suit my needs.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMile end
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review


Unhappy Customer SA

Unhappy Customer SAMetropolitan Adelaide, SA

West Coast Sofa Material - Don't Buy

published

Had a West Coast Sofa, delivered less than 6 month ago. The material is appalling in the level of peeling, requiring to be "shaved" daily so not to look a 5years old, which was not advised at time of purchase.

On contact to plush service department has been told this is acceptable and normal, and who's maintenance suggestions have been do not sit on the couch with jeans, tracksuit pants, use cushions or rugs ! Currently awaiting further responses - as the seem surprised that I do accept this as satisfactory resolution!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationMile End
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Amy

AmyMetropolitan Adelaide, SA

So thankful to have made the trip.

published

After months of deliberation, I took a trip across town to purchase a couch. In contrast to a lot of stores, walking into Plush I was given my own space to have a look around, but not for long enough that I felt neglected. Grant took his time with helping me decide, leaving me to mull over prices, fabrics and structure over the course of a half hour. I felt comfortable and listened to, having him take my needs on board and adjust his advice to reflect them, rather than chasing that higher price point. I'm very excited to have the couch delivered in a few weeks.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMile End
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Don't buy from Plush!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMile End SA
See all answers

Excellent customer service

published

We decided to buy our two sofas from PLUSH as the customer service was very professional but with a genuine touch. Delivery went really smoothly from the phone calls about delivery to the final delivery of the sofas.
Thank you Ash and Jason for your friendly but professional manner, from accessing the best way to get the sofas into the area through to the final setup of the sofas. They were very helpful and attentive throughout.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Pete

PeteAdelaide

  • Verified customer

OMG..!! Customer Service...

published
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Superb customer service

published
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Delivery of furniture

published

I recently had a delivery of furniture. I was overly impressed with the help & assistance offered to me by the delivery drivers Jason & Ross. They assisted over & above with helping me remove an old lounge suite & were most cautious & considerate.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Heather, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit.
Warm regards,
Plush Think Sofas

Longe suite delivery

published

Rob and Jason delivered my lounge suite today - they were on time, courteous, quick and customer focussed . Their service was excellent. They had to carry the longe around the houses to the front as it wouldn’t fit through my back door but there was no complaint. They just got on with the job.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Lee, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit.
Warm regards,
Plush Think Sofas

Jessie

JessieAdelaide

Everything went smoothly and as promised.

published

Grant was the perfect sofa specialist. He knew his product, he listened and gave me the time and space I needed to make my choice. Thank you to Rob and Owen for delivery and setting up the sofa for me. An extra thank you to Rob for his attention to detail and making sure I was happy. The new sofa is the perfect fit both in size and comfort.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Sam

SamAdelaide

  • Verified customer

From store to our floor

published

The store staff were unbelievable. And to Rob and Ash who delivered, unwrapped, took all the packaging and was so so careful navigating their way into our home, thank you.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Perfect delivery

published

Rob / Chris, dropped the sofa off down a long tight hallway in a newly painted house and didnt leave a mark.

Connected it all up, took all the packaging.

On time, in and out quickly. Done

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Outstanding Customer Service from Huan!

published

Huan's customer service is second to none! She was so helpful on the phone with my order and went out of her way to explain all aspects of my on-line purchase. It is a rarity to have such enthusiasm about the products sold and she was very knowledgable. Can't wait to snuggle up on our new chair!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Service

published

From the time I walked in the service was outstanding. We were given all the information we needed with no pressure.
Ash and Owen dropped off the product in line with all of the corrospondence I received. They also put it together for me before they left.

Great work!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

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