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Plush Furniture VIC
4.8 from 2,435 reviews

Reviews

Review distribution

5 star
2,209
4 star
128
3 star
13
2 star
18
1 star
67

Rod and Faye

Rod and FayeGreater Melbourne (Inner), VIC

Hunt for a new lounge is over.

published

Found Tanya Tomsic's sales approach very relaxed and informative .We look forward to receiving our new lounge room furniture once made and delivered we can now relax.
Many thanks Rod and Faye

Customer Service
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Pam P

Pam PGreater Melbourne (Metropolitan), VIC

Great couches at great price

published

I have 2 fabric couches - a 3.5 seater & 3 seater. I receive compliments from every visitor on how great they look. They were about half cost of Kings couches and I think they look better! 9 months of wear and they look brand new.
Delivery was easy - all the packaging was taken away; communication was excellent all the way through.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoorabbin
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Pam, Wonderful to hear that everyone is envious of your stunning new sofas! As our sofas are backed by an incredible 10 Year Peace of Mind Warranty you can be sure they are built to last. Many Thanks!
Warm regards,
Plush Think Sofas

Chris

ChrisGreater Melbourne (Outer), VIC

Excellent delivery service

published

Great delivery service. Jason and Joel delivered and assembled quickly and professionally. No hassles, no fuss. Preston store was professional to deal with, even when there was a delay with the shipping.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Preston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Chris, thank you for your feedback! We will be sure to pass on your kind words to the team.
Warm regards,
Plush Think Sofas

Sandy

SandyGreater Melbourne (Inner), VIC

New sofa

published

Josh and Joel delivered my new sofa today. They were very helpful, polite and tidied up all the packaging and took it away. The sofa is great and well worth the wait for it yo be made.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Sandy, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit.
Warm regards,
Plush Think Sofas


Hassle free shopping experience

published

Thank you to Zdenka for making our sofa purchase so easy - we were overwhelmed by choice and possibilities when we entered the store. Zdenka listened to our needs, provided helpful advice and info and most importantly gave us time and space to think and make our choices.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylors Lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi HVa, we are so pleased to read of the service you received from Zdenka at our Plush Taylors Lakes Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas


Liz Bell

Liz BellGreater Melbourne (Metropolitan), VIC

Excellent customer service

published

We recently purchased two sofa beds and we were served by Fergus. He is very respectful, polite and helpful. Fergus is a gentleman and very knowledgeable about plush products. He outlined our options and helped us to come up with the best products for our family needs.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaribyrnong Plush
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Liz, thank you for sharing on your excellent experience with Fergus. We will pass your appreciation onto him. Enjoy your sofa!
Warm regards,
Plush Think Sofas


Jayne Turner

Jayne TurnerGreater Melbourne (Metropolitan), VIC

Fantastic service from two delivery men

published

Two men arrived at my doorstep to deliver my sofas.
Because of a problem with size and the size of my doorways and stair- case this delivery was difficult and they were not warned, even though I had discussed this with the Plush staff. They took the sofa apart and carried it very carefully, installing it and putting it back together. I was so grateful and impressed. Juan and Jeremy - thank you so much.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Happy Customer

Happy CustomerGreater Melbourne (Metropolitan), VIC

Snuggle chairs - love love - easy delivery!!

published

We received our velvet Snuggle chairs today. Love love - cannot wait to use. Joel and Jason were on time, fast & unpacked upstairs with a smile. Thanks guys and thanks Plush ;)

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorabbin
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi there, we are so pleased to hear of your overall Plush experience. We look forward to passing on your kind words to our Moorabbin and Delivery Teams. Enjoy!
Warm regards,
Plush Think Sofas

Cherie

CherieVictoria

Delivery service

published

Received my lounge suite today. It looks amazing. Thank you Joel and Jason for keeping me informed of the time of arrival. You were both very professional, efficient and great to deal with.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Cherie, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit.
Warm regards,
Plush Think Sofas

Laura Altona

Laura AltonaVictoria

Excellent Service

published

We have only just ordered our couch , so we haven't received it yet, however we were very happy with the assistance provided by Fergus. He was very helpful and took the time to help us make the right decision. He was a pleasure to deal with and we highly recommend him!

Customer Service
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Laura, we are so pleased to read of the excellent service you received from Fergus at our Plush Highpoint Showroom. It is great to hear of his assistance and we are sure he will enjoy reading your kind words.
Warm regards,
Plush Think Sofas


Absolutely in love, so worth the wait!

published

Absolutely in love with our Park Avenue sofa and Napa chair! Thanks Chloe and Karen for your guidance and superb customer service. I will certainly be referring you to my family and friends!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSHEPPARTON
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi JMA, Welcome to the Plush Family! Thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofas which you are absolutely loving!
Warm regards,
Plush Think Sofas


Neil Osborne

Neil OsborneGreater Melbourne (Outer), VIC

Warranty repair

published

Robert Sarantoulias came to our house at the booked time and replaced a USB control unit in our Plush recliner lounge.
Very prompt and friendly. Highly recommend and thank you Rob.
Regards Neil Osborne.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationFrankston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Neil, thank you for sharing on your overall Plush experience. Wonderful to hear of your recommendation and that you are enjoying your sofa. We will be sure to pass on your kind words.
Warm regards,
Plush Think Sofas


Beautiful Couch & Great Delivery Service

published

Great service from Plush from start to finish. Sales person at Moorabbin was so helpful. Communication throughout the wait for the couch to be made was really good. The delivery process was excellent with really good communication in regards to delivery window. The delivery guys Joel and Jason were on time, friendly and very efficient. Thanks Plush

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorabbin
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Thanks Michael!! You were a great help!!

published

I bought a swivel sofa armchair from Plush today - apart from the armchair being fabulous, the sales person who helped me around was quite a pleasure to work with. Insightful, funny and when it came to negotiating timelines etc. a wonderful help. Thanks heaps Michael - looking forward to seeing you when I buy from you guys next!! :-)

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale Homemaker
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Hafez, we are so pleased to read of the service you received from Michael at our Plush Springvale Showroom. It is great to hear of his assistance and we look forward to hearing more on your new friendship. Enjoy!
Warm regards,
Plush Think Sofas

Great friendly service and advice

published

Thanks Annie for being so attentive and happy to explain everything and options available and to offer advice. And not pushy! Very pleased with service and product and material range

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Patty, thanks for the generous feedback! We look forward to passing on your kind words and hope you enjoy your new sofa.
Warm regards,
Plush Think Sofas

Kim

KimGreater Melbourne (Outer), VIC

Excellent Service!

published

Taryn's customer service was fantastic, friendly, warm & welcoming. Helped us to custom make our sofa and went out of her way to show us examples. Highly recommend both store & Taryn.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Garrick P

Garrick PGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Great service 4th time around

published

This is our 4th time purchasing through Plush and we are not disappointed. Considering we knew what we wanted it was easy to choose an option. The staff take particular care in assisting and advising on what they feel are points that you should consider. We have bought furniture from other stores by when it comes to lounge suites we will always visit Plush 1st.
Thanks again for a great experience, and you never know when we will be back.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationTaylors lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Ron - Waranga Shores

Ron - Waranga ShoresGoulburn Valley, VIC

Emerson leather suite purchase

published

Have to thank Danielle for her assistance and friendly service, she was extremely helpful in providing a range of options to help me make the best decision in choosing the Emerson suite in Navy leather, can’t wait to be enjoying all those recliners, thanks Danielle.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationShepparton
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Ron, thanks for the feedback! We look forward to passing on your kind words and hope you enjoy your new purchases.
Warm regards,
Plush Think Sofas


Great after sales service

published
Product Quality
Customer Service
Store LocationFrankston
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Bev

BevGreater Melbourne (Outer), VIC

Love Plush!!!

published

Thank you Zdenka for all your help, advice & the time that you spent with us choosing our lounge suite & accessories. Nothing was too much trouble! Great customer service & fantastic products.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylors Lakes
See all answers
2 comments
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Bev, we are so pleased to read of the service you received from Zdenka at our Plush Taylors Lakes Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas

Bev
Bev

Zdenka was VERY helpful & I'm more than happy to give her my feedback. It's all too often that people are quick to complain but not as quick to acknowledge good service. Once again thank you & I will be recommending Plush to my family & friends :)


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Questions & Answers

Tina

Tinaasked

VIC, Preston

Hi is there a cleaning kit available to my leather couch?

1 answer
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Tina,
All showrooms have our recommended cleaning products available to purchase, they will also be able to advise which product is suitable for your leather.
Warm regards
Plush


Get an answer from our members and Plush Furniture representatives

Details

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