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Plush Furniture VIC, Ballarat

Plush Furniture VIC, Ballarat

5.0 from 36 reviews

Reviews

5.0

36 reviews
5
(36)
4
(0)
3
(0)
2
(0)
1
(0)
  • Product Quality
    5.0 (11)
  • Return Claim MadeYes (0) · No (12)
  • Warranty Claim MadeYes (1) · No (11)
  • Product Appearance As advertised (89%) · Not as advertised (11%)
  • Customer Service
    5.0 (12)
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Victorian purchaser

Victorian purchaserCentral Highlands and Goldfields, VIC

Amy was fantastic - so professional and so helpful

published

Amy helped us select a sofa and two armchairs today. The shop was very busy but she checked in with us while she was attending to other customers and gave us product brochures to look at while we were waiting. She showed us swatches and talked through our options very knowledgeably. She was the best. No stress and so supportive.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBallarat
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Thank you

published

Thank you Zoe and everyone at Ballarat. We love our new sofa. Service and delivery was perfect! Staff were friendly and so patient when I couldn’t decide on fabric. Great delivery guys as well. X

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBallarat
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Kate

KateGreater Melbourne (Inner), VIC

Amazing customer service

published

Bought a gorgeous couch from Plush Ballarat. Zoe was a great help - very patient and accommodating. She also provided the measurements and suggested that I measure the space first - so glad she did as the size I originally picked would have been too large for the space. Can't wait to use the couch once renovations are done! Many thanks Zoe.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBallarat
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Tina W.

Tina W.Western District, VIC

Thanks Jan Alles for your patience and service

published

Walked into the store and was greeted by Jan who was extremely helpful and patient. Walked out with exactly what I wanted at a great price. Can't wait to for it to be delivered.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBallarat Plush stor Howitt St
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Beautiful sofas and excellent customer service

published

Excellent customer service, Amy was very helpful and informative in our selection, guiding us in the best sofa configuration for our space. We were very impressed with the comfort of the sofas and the selection of fabrics to suit. The store was beautiful to enter, very welcoming and all the products were lovely and so well displayed that we ended up purchasing another sofa on the spot for another room, just as it was displayed in the showroom. Friendly and knowledgeable service from all the staff at the Ballarat store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBallarat
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Aries03

Aries03Central Highlands and Goldfields, VIC

  • 3 reviews

Amy and Zoe

published

Amy and Zoe were very attentive to our needs and information of the Plush product we are enquiring for. Both of them see to it that me and my wife are well inform regarding the choices we can pick, measurements and how the product can suit best in our home. We admire the dedications of your staff. Keep it up!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationPlush Ballarat
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Victoria

VictoriaCentral Highlands and Goldfields, VIC

Excellent service

published

We had excellent service from Amy at Plush, Ballarat. She is extremely knowledgeable about the products and gave us space and time to make decisions without feeling rushed. We were very impressed with our Plush shopping experience.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBallarat
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Lesley W.

Lesley W.Central Highlands and Goldfields, VIC

Perfect. I needed a new sofa & visited Plush Ballarat. Fabulous sofa & service from Janos.

published

Spacious & well organised store. Everything is do easy to navigate to find exactly the product being sought. The design area is fabulous where you can examine exactly what you want, should the precise variant not be on display in the finish desired.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBallarat, Vic
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Customer Service

published

Congratulations to Megan for her initial greeting and assistance followed up by Zoe. Both were very professional and very helpful in answering questions. Zoe made taking samples and arranging a quote and the order very easy - a very pleasing experience with no pressure to buy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWendouree Ballarat
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Danielle

DanielleGreater Melbourne (Metropolitan), VIC

Excellent Service

published

Zoe from the Ballarat store was extremely help full. It was the best customer service that we have received in a long time. We are very thankful for the help Zoe gave us with making our decision and can't wait until our sofa arrives.

November 5th 2019 Update: Fantastic service from the delivery guys

Our 2 delivery guys where fantastic. They where very nice and clean and provided a great service. They removed all rubbish as well. They arrived on time and they message 20 minutes before to confirm they were on their way.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBallarat
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Love my new lounge!

published

The store display was great and service was fantastic - the wait was worth it! My delivery guys (Traie & Danny) were friendly, on time, accommodating, carful of my home and super professional. Thanks.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBallarat
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Narelle

NarelleCentral Highlands and Goldfields, VIC

Great service

published

We are very happy with the service we received from Teneil, very helpful advise and friendly service made it a pleasure to purchase our new Sofa. We can’t wait for it to arrive.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBallarat
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Narelle, we are so pleased to read of the great service you received from Teneil at our Plush Ballarat Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas

Why didn't I buy this sooner?

published

Plush Furniture in Ballarat was well set out, staff were great and no problems with ordering process.
Delivery was on time and delivery guys were fantastic, had my Snuggle swivel chair and ottoman in and set up in no time, no mess, no rubbish left behind.
Love my Snuggle chair and would certainly recommend Plush Furniture in Ballarat

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

FANTASTIC SERVICE & CUSTOM ORDER ADVICE

published

We recently placed an order via the Plush On-Line store and were very fortunate to of dealt with Dawn who provided not only fantastic customer service whilst placing our order, but she then also went above and beyond, working in with the wonderful Teneil from the Plush Ballarat store in further advising us on fabric choices to ensure the furniture we have ordered will come to us exactly as we want. We are extremely grateful for the after-order customer service shown to us by both of these ladies and highly recommend both Dawn (online store) or Teneil, (ballarat store), for all your questions or queries with any future Plush furniture purchases.. Thanks so much ladies.. xx

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Teneil

Teneil

  • 2 reviews

Great service at Ballarat

published

Second purchase with the amazing Ballarat Team for our new Melbourne sofa. There was a slight delay because of my fabric choice availability being so popular, to which we were offered the use of loan sofas to not leave us without. The way the delay was handled by the Ballarat Team was lovely. Thanks again, love our sofas!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Great service

published

Exceptional customer service from the Ballarat team! Product knowledge is outstanding.
Great quality product, love our chairs. Thank you again!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Louise, thank you for sharing on your experience with our Plush Ballarat Showroom. We are so pleased to hear that you are loving your beautiful new chairs and we look forward to your next visit.
Warm regards,
Plush Think Sofas

Excellent

published

Corey was wonderful, came and fixed our couch!
Clearly explained everything that had happened and was extremely polite and fixed the couch in no time!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Lovely lounge

published

Very good service
She was very friendly and helpful
Genuine,kind ,and very knowledgeable,
Thanks again if we need another lounge later
We will be back

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent customer service

published

Customer service excellent
Very friendly with a smile
Very knowledgeable with the products
Quality of the product is in tremendous condition

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Snuggle Chair

published

Very satisfied with our new snuggle chair. Everything was easy and Lisa was really helpful throughout the process. A great experience.

2 comments
Plush Furniture
Plush Sofas A.Plush Furniture
Steven
Steven

Lisa Rowlands

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