Reviewer Photos & Videos
Excellent customer service
Lorraine from your store helped us so much. Great advice for different types of fabrics and styles of couches. Very pleasant to deal with. Definitely recommend! Felt really comfortable in choosing what we want.
Come visit Lorraine at Plush!!!
Lorraine at Dandenong was so helpful, friendly & answered every question I walked away feeling happy & confident on the purchase of my new couch. Looking forward to delivery & adding to it. I”ll be back!!!
Great Customer Service by Lorraine and i found my perfect couch
Great service by Lorraine at the Dandenong Store. She went above and beyond and made my decision easier. She helped me find my perfect couch and I will be coming back. This is our second purchase from Plush and it's definitely not the last.
Excellent service from Lorraine
Lorraine was very helpful and knowledgeable. It was a pleasure and nothing was too much trouble. Excellent service! We just purchased a sofa and Lorraine was able offer a variety of options to ensure we had the best fit for us.
Exceptionally satisfied with the service from purchase to delivery. And our sofa arrived early! Would very much recommend your store to anyone. We love our new couch. Thanks so much
The best service..
Lorraine at plush Dandenong was amazing. She knew everything there is to know about everything in the store. Very friendly and would recommend everyone to go see her. Thank you for your help and making it so easy.
Need it urgently
Love the look of the sofa I’m purchasing but very disappointed that it’s going to take 4 to 5 months to receive it
Service was great and Raquela was so very helpful but to wait 5 months is pretty poor in my opinion
Lorraine’s a legend!
We have been looking for a lounge suite for a few months, Lorraine’s friendly, efficient and knowledgeable service made our decision-making so easy. Her product knowledge was exemplary, her manner was warm and friendly and her service was above and beyond. If you’re in the hunt for a new couch see Lorraine at Plush Dandenong.
Incredible showroom service and delivery. Couldn’t be happier!
After we received such wonderful showroom and delivery service from Plush when we ordered a chaise for our media room last year, we decided to purchase again from Plush to update our seating in our lounge room. Again, Plush have not only met but have exceeded our expectations. We have ordered from the Frankston and Dandenong stores and both have been consistently helpful. Joel and Jason were absolutely fantastic delivering our furniture. They were on-time, friendly, removed all the packaging and took it with them after setting up our new lounge. We are absolutely thrilled with their service! Thanks guys! Cannot recommend Plush highly enough!!
Looking forward to our new lounge
Our experience at Plush in Dandenong with Chelsea was very satisfying, Chelsea spent all the time we needed with us to make sure we were happy with our purchase, she was very friendly, helpful and had an input into our choices as this is an investment for the next few years we wanted to get it right, our choice ticked all the boxes and we can't wait for it to arrive, thank you Plush and Chelsea in Dandenong for a great experience.
Can't wait to get our lounges
My Partner and I have been looking for 12 months for a lounge and theatre suite. Upon looking around at other stores of which was many, we decided on a plush one, then came the style, colour and size to suit our house which is getting Built. We went to Dandenong Plush in Victoria and sat on the Studio and loved it from there, my feet actually touched the floor and it is very comfortable, the Display of the Lounges was good and the open store area was comfortable. Whilst we were looking Lorraine came over and it all went from there she was soo h...elpful, told us about cleaning it and helped us choosing the right colour that would suit, Lorraine was very friendly and professional but not pushy which was great and because our House hadn't finished getting built she deferred the date for us which meant a lot, we could get the 50% off as well as 5% extra with the 10 year warranty what a Bonus thanks Lorraine and Plush.
Patient and professional!
Replacing our 3pce sofa is a long term investment and Plush Furniture ticked all our boxes, coupled with Rachela's unrelenting patience and time to help us make that final decision.
I would like to thank Rachela for her outstanding customer service. She was very helpful with our requirements of what we wanted. Rachela covered and explained all aspects of the sale. Checking several times that the order was indeed correct.
First big purchase for our first home
I had been searching online about a good quality customisable couch and came across Plush couches online. I had noticed that they have good reviews from people who had bought their products. One weekend me and my husband decided to go to one of their showrooms and so glad we did! The moment we walked into Plush Dandenong we were greeted by one of their wonderful staff who assisted us and showed us the showroom. Chelsea was very accommodating and helpful. She helped us choose the right couch for our little family. She gave us plenty of time to c...hoose the right fabric and even suggested one that is child friendly. We never felt pressured about buying a couch that day but who does not love a good discount? We were so happy with the service we received from Chelsea that day.
The reviewer stated that an incentive was offered for this review
We had a great experience in store with Gaynor, she was super helpful and attentive. We would highly recommend going to this store and if you manage to deal with Gaynor your in luck :)
Tracey from customer service was prompt with the warranty issue request
12 months after we purcahsed a major product, had something fall off the sofa. We requested Plush to tell us what it could be. Tracey from cusotmer service immediately responded with a service technician visit us within days. This highlights why to support Plush with good product and customer after sales care.
Great customer service
Bought 2 sets of sofa from Dandenong store last week. Thanks to Rachela for excellent customer service. She was very polite and explained us all available options which helped us to take decision.
Lorraine a world of knowledge
Lorraine was a world of knowledge but at no stage was she pushy she could answer any question and allowed us to take our time she arranged any couch the way we wanted
We got 55% off this weekend so we could afford something that we really wanted
Thanks again for a warm helpful service without any pressure
Awesome service - Lorraine
Bought two Dover electric recliners and a 2.5 seat sofa today.
Lorraine was super helpful working through the various options and colours.
Also very knowledgable re: the material.
We cannot wait for our sofa.
Thank you Lorraine.
- VIC, Dandenong
- Verified customer
Awesome Aunty Lorraine
Aunty Lorraine was incredibly helpful and amazing personality ,
Long story short she is an asset to your company.
She cleared all of our doubts about the couch.
We are waiting to see our couch.
The reviewer stated that an incentive was offered for this review
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