I would Highly recommend
We had fantastic service from the minute we walked in to plush frankston from Taryn who sold us our sofa to Joel and Jason who delivered it and set it up and took all the packaging away we are extremely happy with the level of service and will shop there again without hesitation.
A wonderful experience !
Thank you to Marianne who was incredibly helpful and offered a wealth of knowledge when we were searching for a new couch. Joel and Jason were fantastic with delivery, they were courteous, professional and we were well informed on delivery day of their ETA. We are very pleased and would highly recommend purchasing from Plush.
Emily 5 Star Service
Emily was fantastic. Was greeted straight away, made to feel comfortable. Emily was attentive and asked the right questions but importantly listened to me to ensure I chose the right couches for my house. Highly recommend! Store looked great also so credit to the entire team at Frankston
Professional and Friendly
Thank you to Taryn for her professionalism and gorgeous nature. It makes furniture shopping enjoyable when you receive efficient service and can have a laugh at the same time. Taryn listened to what we were after and helped as quickly find the product that best suited our needs. It was extremely helpful that they allowed us to take home a couple of fabric swatches, as the fabric I loved in the store didn't match our decor as I thought it would, so we were able to easily chose another. Very excited to receive our new couch... :)
Love love love
Had a great experience with plush Frankston & Danny & Sid who delivered were also fantastic! Great communication through the whole process, from ordering, to delivery it all went perfectly, highly recommend!
Great customer service
Thanks to the Frankston Plush store for their amazing customer service from the start of the process to delivery. We now have the most comfortable couches - thank you so much
Loved the furniture and delivery was seamless
Joel and Jason were great. Lovely and friendly, efficient service. They arrived on time, were very respectful and dropped the chairs off with no trouble at all. They took the rubbish away too which means they are better than their competitors. Thanks guys!
Fantastic service from actual store & delivery technicians. Highly recommend for service & quality products
Thumbs up for excellent customer service provided by Marianne D & also a job well done on delivery & assembly of our stunning new santa monica sofa from both joel & jason. Punctual, real time & efficient & friendly service. A minor hiccup with the incorrect color of sofa legs on one of the seats but quickly rectified with a call to customer service & taken care of by tracy. All in all a positive experience & would highly recommend shopping with plush
Outstanding on all accounts
For the moment I walked in the door the service was second to none. Taryn was extremely helpful & the facility to make weekly payments on my order while I was awaiting delivery certainly helped. Joel & Jason delivered the sofa & they just completed the experience. I received a text to track what time they would be arriving & the entire delivery process was so very efficient, I think the lads were in and out in about 12 minutes & they took the packaging with them. To say the Plush experience was a good one would be an understatement.
Thank you Taryn at Frankston Plush from Margaret.
Thank you Taryn for your excellent advice & customer service. You made our purchase of a new couch easy, informative & such a pleasant experience. We can’t wait to receive our new couch. Thanks. Margaret
Great range of products to choose from and great customer service and knowledge from beginning of process down to the delivery of sofas by Jason and Joel, who were efficient, friendly and professional.
A good range of sofas in store. We found the one that fitted needs perfectly.
Ordered a sofa from Emily. She was very professional in our dealings.
The carrier had wrong contact no. and did not receive a text message and so we missed delivery of the sofa.
Rang Emily at Plush,she organised another carrier to deliver the same day.Sofa arrived Sat. night. Sofa
unwraped and set-up. A big thank you to the courteous carrier crew and especially to Emily for a job well done
Regards Annette & Bryan
Excellent Delivery Service
Jason and Joel provided a great delivery experience. They were friendly, helpful and efficient. They placed the furniture where I asked, took away all the packaging and were finished quickly.
Low Quality materials
After only 2 and 1/2 years of use, my sofa was sagging and Plush repaired it. The repairs were the quality of a back yard repairer that had only a couple of years experience. Rough as guts, and Plush did not ever reply to my emails after the repairs. Really bad after sales service.
August 4th 2019 Update: Bad after sales service !
Bad after sales service ! Plush stores are really helpful and friendly in store. The problem being if there is a warranty claim you don`t deal with the lovely staff in store. Warranty is a different bunch of people you deal with on the phone.
Delivery from Plush Frankston
Juan & Viset delivered my sofa bed today from Plush. They were very professional and carried out the job with expertise taking away the packaging and positioning the sofa where I wants it.
Customer service in store was fantastic, very friendly and helpful. Superior quality products.
Joel and Jason delivered our new sofa today within the approximated timeframe. They were very efficient and courteous and an asset to Plush. They were also incredibly friendly, great service.
During the purchasing phase we where shown a vast range of products and we where satisfied with what we saw. So far so good but time will tell.
Juan & Viset delivered our furniture into the house without any fuss whatsoever. The furniture fitted into the house perfectly. It appears to be of a very high standard.
Great Plush experience
Great store layout and staff member Marianne was so helpful, patient and easy to deal with. Delivery was stress free. Joel and Jason were on time, professional & very efficient. The sofas are lovely and I’m so happy with the colour. My Plush experience has been wonderful from start to finish.
Jason & Joel did an amazing job. Arrived on time. Even gave me a 15 minute text message warning. Very Quick and cleared all packaging. Even gave a 1 hour window.
Thanks Plush Frankston
Recently we purchased a lounge from Frank. Frank was amazing, great product knowledge and excellent after care. Delivery was excellent from Danny and Sid of Demiri Transport. Recommend these guys
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