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Plush Furniture VIC, Frankston

Plush Furniture VIC, Frankston

4.8 from 243 reviews

I would Highly recommend

We had fantastic service from the minute we walked in to plush frankston from Taryn who sold us our sofa to Joel and Jason who delivered it and set it up and took all the packaging away we are extremely happy with the level of service and will shop there again without hesitation.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
1 comment
Hi Shane, thank you for taking the time to share on your overall Plush experience from purchase to delivery. We look forward to sharing your kind feedback with Taryn, Jason and Joel. It is so great to hear that you are now enjoying your beautiful new sofa. Warm regards, Plush Think Sofas

A wonderful experience !

Thank you to Marianne who was incredibly helpful and offered a wealth of knowledge when we were searching for a new couch. Joel and Jason were fantastic with delivery, they were courteous, professional and we were well informed on delivery day of their ETA. We are very pleased and would highly recommend purchasing from Plush.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
1 comment
Hi Margitta, thank you for sharing on your wonderful experience with Plush. We are so pleased to read of the great service you received both in the Showroom from Marianne and upon delivery and that you are now enjoying your brand new Plush Sofa. We will be sure to pass on your kind words. Warm regards, Plush Think Sofas

Emily 5 Star Service

Emily was fantastic. Was greeted straight away, made to feel comfortable. Emily was attentive and asked the right questions but importantly listened to me to ensure I chose the right couches for my house. Highly recommend! Store looked great also so credit to the entire team at Frankston

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFrankston Power Centre
1 comment
Hi Michael, we are so pleased to read of the 5 star service you received from Emily at our Plush Frankston Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words. Warm regards, Plush Think Sofas

Professional and Friendly

Thank you to Taryn for her professionalism and gorgeous nature. It makes furniture shopping enjoyable when you receive efficient service and can have a laugh at the same time. Taryn listened to what we were after and helped as quickly find the product that best suited our needs. It was extremely helpful that they allowed us to take home a couple of fabric swatches, as the fabric I loved in the store didn't match our decor as I thought it would, so we were able to easily chose another. Very excited to receive our new couch... :)

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston
1 comment
Hi there, thank you for sharing such great feedback on your Plush experience. We are so pleased to hear Taryn was able to assist you through your sofa selection process and that our swatches were helpful when customizing your dream sofa. We appreciate your kind words and will be sure to pass them on. Warm regards, Plush Think Sofas

Love love love

Had a great experience with plush Frankston & Danny & Sid who delivered were also fantastic! Great communication through the whole process, from ordering, to delivery it all went perfectly, highly recommend!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
1 comment
Hi Rhiannon, thank you for sharing such great feedback on your Plush experience. We are so pleased to hear that you love love love our service from purchase to delivery! We hope you are also loving your stunning new addition! Warm regards, Plush Think Sofas

Great customer service

Thanks to the Frankston Plush store for their amazing customer service from the start of the process to delivery. We now have the most comfortable couches - thank you so much

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston Power Centre
1 comment
Hi Bill, thank you for sharing on your wonderful experience with Plush. We are so pleased to read of the amazing service you received from our Frankston Showroom to delivery. It is great to hear that you have received your beautiful new sofas which we hope you enjoy. Warm regards, Plush Think Sofas

Loved the furniture and delivery was seamless

Joel and Jason were great. Lovely and friendly, efficient service. They arrived on time, were very respectful and dropped the chairs off with no trouble at all. They took the rubbish away too which means they are better than their competitors. Thanks guys!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
2 comments
Hi Jill, we appreciate your feedback on your recent delivery experience. We are looking forward to sharing your kind words with team and hope you enjoy. Warm regards, Plush Think SofasThank you. I should also say that Emily did a great sales job too. Fantastic eye for detail and colour

Fantastic service from actual store & delivery technicians. Highly recommend for service & quality products

Thumbs up for excellent customer service provided by Marianne D & also a job well done on delivery & assembly of our stunning new santa monica sofa from both joel & jason. Punctual, real time & efficient & friendly service. A minor hiccup with the incorrect color of sofa legs on one of the seats but quickly rectified with a call to customer service & taken care of by tracy. All in all a positive experience & would highly recommend shopping with plush

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
1 comment
Hi Kirsty, thank you for taking the time to share on your overall Plush experience. We are glad to hear you are enjoying your stunning new sofa and we look forward to passing on your kind words. Warm regards, Plush Think Sofas

Outstanding on all accounts

For the moment I walked in the door the service was second to none. Taryn was extremely helpful & the facility to make weekly payments on my order while I was awaiting delivery certainly helped. Joel & Jason delivered the sofa & they just completed the experience. I received a text to track what time they would be arriving & the entire delivery process was so very efficient, I think the lads were in and out in about 12 minutes & they took the packaging with them. To say the Plush experience was a good one would be an understatement.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston Power House Center
1 comment
Hi Danielle, thank you for sharing on your Plush experience from the moment you entered our Showroom. It is such a pleasure hearing that everything was handled efficiently from purchase to the delivery. We look forward to sharing your kind feedback with Taryn, Jason and Joel. Warm regards, Plush Think Sofas

Thank you Taryn at Frankston Plush from Margaret.

Thank you Taryn for your excellent advice & customer service. You made our purchase of a new couch easy, informative & such a pleasant experience. We can’t wait to receive our new couch. Thanks. Margaret

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
1 comment
Hi Mags, thank you for your feedback! It is a pleasure to hear of our excellent service and that you can't wait to receive your beautiful Plush Sofa. Hope you enjoy! Warm regards, Plush Think Sofas

Great service.

Great range of products to choose from and great customer service and knowledge from beginning of process down to the delivery of sofas by Jason and Joel, who were efficient, friendly and professional.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
1 comment
Hi Woodsy, thank you for sharing o your experience from start to finish. It is great to hear that you are now enjoying your wonderful new addition which we are sure looks stunning in your home. Warm regards, Plush Think Sofas

A good range of sofas in store. We found the one that fitted needs perfectly.

Ordered a sofa from Emily. She was very professional in our dealings.
The carrier had wrong contact no. and did not receive a text message and so we missed delivery of the sofa.
Rang Emily at Plush,she organised another carrier to deliver the same day.Sofa arrived Sat. night. Sofa
unwraped and set-up. A big thank you to the courteous carrier crew and especially to Emily for a job well done
Regards Annette & Bryan

.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston
1 comment
Hi Bryan & Annette, thank you for sharing on your Plush experience. It is wonderful to hear that Emily's quick assistance had you enjoying your stunning sofa in no time. We will be sure to pass on your kind words to our team and hope you enjoy your sofa. Warm regards, Plush Think Sofas

Excellent Delivery Service

Jason and Joel provided a great delivery experience. They were friendly, helpful and efficient. They placed the furniture where I asked, took away all the packaging and were finished quickly.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFrankston, Victoria
1 comment
Hi there, thank you for sharing your excellent experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit. Warm regards, Plush Think Sofas

Low Quality materials

After only 2 and 1/2 years of use, my sofa was sagging and Plush repaired it. The repairs were the quality of a back yard repairer that had only a couple of years experience. Rough as guts, and Plush did not ever reply to my emails after the repairs. Really bad after sales service.

August 4th 2019 Update: Bad after sales service !

Bad after sales service ! Plush stores are really helpful and friendly in store. The problem being if there is a warranty claim you don`t deal with the lovely staff in store. Warranty is a different bunch of people you deal with on the phone.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationFrankston
2 comments
Hi bigguy1987, we are deeply sorry to hear of your experience to date and will be looking into this immediately, Your review has been escalated to our team, please accept our apologies for the delays and inconvenience while we investigate. So we can identify your case can you kindly assist us by sending your contact details to contactus@plush.com.au. Once we receive your email we will be in contact. Warm regards, Plush Think SofasNow that is the service i am used to from plush, Silence when there is a problem !

Delivery from Plush Frankston

Juan & Viset delivered my sofa bed today from Plush. They were very professional and carried out the job with expertise taking away the packaging and positioning the sofa where I wants it.
Excellent

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston Plush
1 comment
Hi Cat, thank you for sharing on your Plush experience. We are glad to hear that you have received your wonderful new Plush sofa which we hope you enjoy and we look forward to your next visit. Warm regards, Plush Think Sofas

Customer service in store was fantastic, very friendly and helpful. Superior quality products.

Joel and Jason delivered our new sofa today within the approximated timeframe. They were very efficient and courteous and an asset to Plush. They were also incredibly friendly, great service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
1 comment
Hi Geri, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit. Warm regards, Plush Think Sofas

Furniture delivery

During the purchasing phase we where shown a vast range of products and we where satisfied with what we saw. So far so good but time will tell.
Juan & Viset delivered our furniture into the house without any fuss whatsoever. The furniture fitted into the house perfectly. It appears to be of a very high standard.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
1 comment
Hi there, Thank you for sharing such wonderful feedback on your Plush experience. We look forward to sharing your kind feedback with our teams. Hope you enjoy! Warm regards, Plush Think Sofas

Great Plush experience

Great store layout and staff member Marianne was so helpful, patient and easy to deal with. Delivery was stress free. Joel and Jason were on time, professional & very efficient. The sofas are lovely and I’m so happy with the colour. My Plush experience has been wonderful from start to finish.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
1 comment
Hi Chris, thank you for sharing on your great experience with Plush. We are so pleased to read of the great service you received in the Showroom from Marianne and upon delivery and that you are now enjoying your brand new Plush Sofa. We will be sure to pass on your kind words. Warm regards, Plush Think Sofas

Amazing delivery

Jason & Joel did an amazing job. Arrived on time. Even gave me a 15 minute text message warning. Very Quick and cleared all packaging. Even gave a 1 hour window.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Sarah, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit. Warm regards, Plush Think Sofas

Thanks Plush Frankston

Recently we purchased a lounge from Frank. Frank was amazing, great product knowledge and excellent after care. Delivery was excellent from Danny and Sid of Demiri Transport. Recommend these guys

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFRANKSTON
1 comment
Hi M, it is wonderful to read of the service you received at our Plush Frankston Showroom. We look forward to sharing your kind words with Frank, Danny and Sid. We really appreciate your kind words and enjoy passing them on. Warm regards, Plush Think Sofas

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Plush Furniture VIC, Frankston
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedSofas
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