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Plush Furniture VIC, Frankston

Plush Furniture VIC, Frankston

4.8 from 330 reviews

Reviews

4.8

330 reviews
5
(304)
4
(13)
3
(3)
2
(3)
1
(7)
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Harold P.

Harold P.Greater Melbourne (Outer), VIC

Great Service, can not wait for new Couch

published

Taryn was a great a help and provided excellent service and advice during our time in store. She was able to help us source the right colour and even helped us with additional discounts we weren’t even aware of! Cannot wait till we get our new couch delivered later next month

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
C Pollock

C PollockGreater Melbourne (Outer), VIC

Worst item I’ve ever purchased in my life!!!

published

Purchased in November, delivered in January. After 6 weeks after delivery I politely emailed the Plush store with concerns over extensive pilling. Kept getting excuses, then after many pleas Plush sent their expert who told me it was the clothes I was wearing that was causing the fabric to pill so badly. This went on for months no responsibility or care taken. Washed their hands of situation. Sofa now in storage as fabric too bad to even use. Once they have their money don’t care their fabric is faulty. We are waiting for VECAT. Waste of $7,000. See pictures after two months after delivery. Will never purchase another thing from this disgraceful company!!

Customer Service
Product Quality
Product Appearance Not as advertised
Store LocationFrankston store
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
MAREE

MAREEGreater Melbourne (Metropolitan), VIC

Emily 5

published

Hi I was just filling in time and saw this chair, and, Emily 5, looked after me, she was terrific. Even helped me pack it into my car. Bravo, Emily Good Job. I'll be back. Great service and really lovely girl

Thanks again for all you help
Maree dudman

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston victoria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Cris

CrisGreater Melbourne (Outer), VIC

In love with my new sofa!!!

published

We are so happy with the Zara sofa, looks even better in my living room now... It took me a while to make a decision and Taryn from Frankston store was so nice and patient with me going back there several times to look at the couch. Can’t comment on the quality as we have the sofa for only couple of days... Delivery was also amazing!!! Great customer service Plush!!!

Customer Service
Store LocationFrankston
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great service!

published

Taryn at the Frankston Store was very helpful and patient with us. Her expertise and knowledge helped make the process smooth and made us confident in our decision. We are thrilled with our purchase!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston, VIC
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Sabrina

SabrinaGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Great customer service

published

I had a good experience at Plush- I went into the Frankston Plush store with my hyperactive 3 year old, the service I received from Taryn the sales lady was great,she was very knowledgeable on the different sofa ranges they had there and especially patient with my daughter who was jumping on the sofa..lol
I was happy with the service that when I did decide to place my order on the sofa I wanted, I called up and placed my order over the phone with Taryn instead of online as I was very happy with her service, patience and knowledge.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Miriam

MiriamGreater Melbourne (Outer), VIC

Sales person

published

Taryn at Plush in Frankston was extremely helpful. Her product knowledge was excellent . She was friendly & well presented. She dealt with our requirements in a professional manner. I would recommend her services.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Geh

Geh

  • 2 reviews

Looking forward to my delivery

published

I visited the Frankston Store to find a matching sofa for one I had bought previously. Taryn was really helpful and knowledgeable, she helped me the fabric choice and extra products I wanted. It was so easy to shop and Taryn had the answers to all my questions. Looking forward to to the delivery of my sofa.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Steve Fraser

Steve FraserGreater Melbourne (Outer), VIC

  • 3 reviews

Perfect service

published

Great service from Emily, guided us answered our questions and was very knowledgeable about the sofas on offer. She helped us choose between models and fabrics/leathers
Spent a lot time with us comparing leathers and offered us a great deal
She also has a good sense of humour

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
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1 comment
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Kaz O

Kaz OGippsland, VIC

Service to recommend

published

Covid has a lot to do in the way we choose the colours for our setting.
With lockdown and the patience of the staff member Taryn, our Color has been chosen and now waiting on our delivery .
I recommend the Frankston store.
Cheers Karen

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

Miriam

MiriamGreater Melbourne (Metropolitan), VIC

A sudden decision .on previous experience

published

Great Service went in to buy a recliner .Purchased another 2 two seaters .Have dealt with plush before Have always had good products and service still sitting on one from previous purchase .Was time for an upgrade
Thanks to Taryn 5* for her help

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston Victoria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Anne

AnneGreater Melbourne (Outer), VIC

  • 2 reviews

Made change of mind so easy!

published

Taryn was so fantastic helping me work through the change of mind option when my lounge suite was delivered. Unfortunately the colour I ordered didn't work in my media room and Taryn was very reassuring that is was okay to re-order another lounge. After revisiting the colour swatches we found a colour that works better in my room. Thanks Taryn for making a stressful situation work out well!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston Victoria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Stephanie C.

Stephanie C.Greater Melbourne (Outer), VIC

Beautiful products and excellent service

published

We have been looking for a very specific couch for some time and the options were all a bit overwhelming. As soon as I walked into the Plush Frankston showroom the experience was positive. Taryn greeted me and I explained the look and feel I was trying to create. Straight away she narrowed down my options and I found a couch that I absolutely love. Taryn is very knowledgeable, processed the sale and delivery really quickly and all done with a very down to earth non-salesy manner. Great experience and an absolute quality/beautiful product. Thanks Taryn, we'll be coming back when we need to get our next lounge, I won't bother with the other stores again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston VIC
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Cheryl. D

Cheryl. DGreater Melbourne (Inner), VIC

I'm sure we will be very happy with our Sofas we purchased.

published

The sales person was Taryn 5* and she helped us with advice excellent sales person. We will certainly recommend to go and see her if they are looking to buy a new sofa.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston vic
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Lara M

Lara MGreater Melbourne (Outer), VIC

Great quality and customer service

published

We were served by Tim yesterday and enjoyed our interaction with him and the other staff. My partner and I are really indecisive so took our time choosing our fabric and how many seats we were after. Tim was great, left us be and gave us plenty of time to make our decision but also at the ready to answer questions when we needed. All of their furniture was beautiful and after looking at other stores in the area, plush wins hands down for quality. Really happy and can't wait for delivery day!!

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationFrankston, Vic
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

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Great service- very helpful

published

I was served by Taryn today fantastic service and very knowledgeable. Was very helpful with finding my colour choices and multiple questions. Thanks again for all your help, I can't wait for my new couch.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Trev

Trev

  • 2 reviews

Quality and friendly service

published

Lovely spacious store with several options of style fabric or leather. No rush staff member Taryn was excellent. We sat on several styles of furniture and each of our thoughts were translated into another option until we found our suitable product

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston vic
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Taryn was great 5 star service

published

Quick, easy and professional. Loved the product and helpful service would defiantly recommend plush to anyone. I can’t wait for it to be delivered. Thanks Taryn for you help today.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston Victoria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Christine

ChristineGreater Melbourne (Outer), VIC

Customer Service

published

Tim at the Frankston store was very helpful and knowledgeable. He assisted us with our discussion over size, and combinations for our living room space. Very professional, friendly and sense of humour. Very happy with the Cameo sofa

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston - Victoria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Paula F.

Paula F.Greater Melbourne (Outer), VIC

The couch I’ve always wanted!

published

Taryn from the Frankston store was brilliant in helping us select our couch. She offered common sense with our selection with no pressure and great styling ideas that we hadn’t thought of. Love Plush

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston Victoria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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