Repair at home
Robert Sarantoulias made a mutual suiting time, arrived when he said he would, very friendly and polite. He fixed couch as quickly as he could and told me to not hesitate to call if any further issues.
Great customer service
Nick at the Geelong store was fantastic also Jonathan who delivered my new couch and chair was also fantastic. Thankyou.
I was extremely satisfied with the quality of my lounge and chair they are both very nice pieces. Finding exactly what l was looking for was made very easy with how the plush store was set out.
Good product, great service
Had a good selection of quality products. In store service was very good. Delivery was great, Jonathan and Pablo managed to get the sofa in which was very awkward. Set it up and took all the rubbish with them.
Awesome job on our new couch, thanks to Johnathan and Pablo for the delivery and setting it up legends. Absolutely love the colour and it’s so comfy can’t wait to see it in our new home. Cheers guys
Can’t wait to get my new lounge
Store is set out really good lots to see really great quality I am really excited to be getting it lee serviced me and she was really helpful and not pushy let me know everything I need thank you lee
great store and great service
the couch we bought is brilliant the 2 guys who delivered and set it up
were also brilliant. They had to take it up to the second storey of our new
home. Jonathon and Pedro did an excellent job, I can't thank them enough.
Excellent service and product
Excellent service from store- helpful and knowledgeable. Excellent quality product- sofa is lovely
Delivery team of Jonathan and Pablo were prompt, courteous and efficient. Many thanks for our beautiful new sofa Plush
Great service, can't wait for the sofas
I visited Plush in Geelong 6 months ago and fell in love with their style. I received a quote but decided to hold off. I contacted Nick from the store last week after many online visits to check out my preferred sofas. Nick went out of his way to help me again, requote and even advised of up and coming sales so I could save even more on the purchase. He was patient over 4 days of me deliberating, sent me photos, quotes and product infroamtion. I purchased over the phone and could not fault any of the service I recevied. So excited to receive my new sofas!
Excellent service and advice
Great experience buying a new sofa - Nick was very helpful and gave good advice assisting with measurements on our new home plans and with how the sofa i had selected would look. I was provided with information to give to my partner so we could make a decision together with our limited time. Really looking forward to lounging around on our new couch.
Great products and service
i was very satisfied with the store I was assisted by Nick who was very good. We discussed the various lounge suites until i found one that i really liked then we discussed the fabrics different colours etc. Finally found the one all ordered and ready to go. Great job.
Great sofa with all trimmings plus delivery
Friendly delivery drop where furniture was assembled and rubbish taken away. Couteous call day before delivery and on the day. Ordering process was easy,manufacture time was as qouted. Fabric sensational and has been scotch guarded. 2 seater Mascot in grey charcoal thick cordaroy
We've purchased Plush furniture over many years, have daughters who have purchased here also and find the furniture second to none.
However some system processes have let the positive experience down.
We purchased our furniture six months ago to coincide with the completion of our house build. We paid the substantial amount off over this time but had no correspondence to update the balance we owed. We physically visited the store to ensure our money was being deposited into the correct Plush account.
We then set a delivery day (again in store face to face to ensure an outcome) which was a rigid, inflexible and non-negotiable date set in stone a few weeks out.
We believed the delivery date was a week later than it actually was and it was only on a whim the night before that we called and were told the furniture was being delivered later the next day. There was no confirmation phone call or email a few days before to advise our delivery was imminent. We weren't organised and the furniture had to be delivered to an alternative address which we were told was going to cost us an additional $99.
Thankfully, the delivery guys Jonathan and Pablo, made the final process an easy one. Thanks to you guys for your friendly and professional nature on a cold and dark night.
Emailed receipts and advisory phone calls are all we are suggesting to make the entire Plush process (like the delivery) a positive one.
Amazing products and service
Lee provided an amazing service and made the whole process of shopping for new couches very easy. Products on offer from Plush were easily the best in terms of style, comfort and quality compared to other stores we visited in the area. They also provide a great delivery and setup service even taking away packaging rubbish that saves you the headache of a trip to the tip or trying to squeeze into your household rubbish bin. You can purchase with peace of mind at Plush due to their change of heart guarantee and product protection. All in all, couldn't be happier to recommend them.
Uncomfortable in no time
Bought the Zara 4 seater sofa. And the amount of fluffing required is almost a full time job. The feathers are incredibly difficult to spread out no matter how much you bash, flip and rotate the cushions. And as a result the sofa is sagging in the middle, lumpy and unconfortable. Really disappointing as it’s a great size and looks good. Only lasted a month or so before this issue arose.
Great couch, efficient delivery system
Ordered a Snuggle couch from Plush Sofas Geelong. The whole process was very smooth. Danny & Sid from Demiri Transport delivered it. They were great, communicating an exact arrival time, very respectfully entering the house and setting it up. Couldn’t be happier!
Delivery was perfect, driver was very knowledgeable
The store was set out great and the personal service was very good, lots of couches to chose from and plenty of fabric to choose from, I will definitely shop at plush again
Brilliant delivery guys
Your delivery guys Danny and Sid from Dimiri Transport were brilliant. Brilliant communication punctial so polite. Just great. Its the second time we've had a delivery from Plush with these guys. Certainly enhances the Plush experience.
Great Plush experience
Returning Plush customers..thank you to Nick at Plush Geelong ... now we are sorted with our new Plush package Love the Style Quality Staff assist and value for great products All sorted thanks to Plush Geelong
Elexcellent service in store. They had heaps of comfy couches to choose from. We fell for the Zara for our first new couch. Delivery was both quick and professinal. Highly recommended.
Pleasant purchasing experience!
Choosing a new sofa and chair set was a pleasant and easy experience. On walking into the store , Nick approached us with a friendly and helpful demeanor. Great range and helpful advice provided by Nick. The selection and purchase was quick and easy.
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