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Plush Furniture VIC, Geelong

Plush Furniture VIC, Geelong

4.9 from 162 reviews

Repair at home

Robert Sarantoulias made a mutual suiting time, arrived when he said he would, very friendly and polite. He fixed couch as quickly as he could and told me to not hesitate to call if any further issues.
Great customer service

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationNorth geelong
1 comment
Hi Tess, thank you for your feedback! We look forward to passing on your kind words and hope you enjoy your sofa. Warm regards, Plush Think Sofas

Nick at the Geelong store was fantastic also Jonathan who delivered my new couch and chair was also fantastic. Thankyou.

I was extremely satisfied with the quality of my lounge and chair they are both very nice pieces. Finding exactly what l was looking for was made very easy with how the plush store was set out.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGeelong
1 comment
Hi Leanne, thank you for taking the time to share on your overall Plush experience. We are so pleased to read of the fantastic service you received both in the Showroom from Nick and upon delivery with Jonathan. We hope you enjoy your stunning new sofa which we are sure will transform those weekly movie nights. Warm regards, Plush Think Sofas

Good product, great service

Had a good selection of quality products. In store service was very good. Delivery was great, Jonathan and Pablo managed to get the sofa in which was very awkward. Set it up and took all the rubbish with them.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCorio, Geelong, Vic
1 comment
Hi Daniel, thank you for taking the time to share on your overall Plush experience. It is wonderful to hear that everything from purchase to delivery met your expectations. We hope you are taking full advantage of your stunning new sofa! Warm regards, Plush Think Sofas

Perfect

Awesome job on our new couch, thanks to Johnathan and Pablo for the delivery and setting it up legends. Absolutely love the colour and it’s so comfy can’t wait to see it in our new home. Cheers guys

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong
1 comment
Hi Brad, thank you for your awesome review! We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit. Warm regards, Plush Think Sofas

Can’t wait to get my new lounge

Store is set out really good lots to see really great quality I am really excited to be getting it lee serviced me and she was really helpful and not pushy let me know everything I need thank you lee

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Kaye, thank you for sharing on your experience with our Plush Geelong Showroom. It is a pleasure to hear of Lee's great assistance throughout the process and that you can't wait for your sofa. Warm regards, Plush Think Sofas

great store and great service

the couch we bought is brilliant the 2 guys who delivered and set it up
were also brilliant. They had to take it up to the second storey of our new
home. Jonathon and Pedro did an excellent job, I can't thank them enough.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationgeelong
1 comment
Hi Vicki, Thank you for sharing such wonderful feedback on your Plush experience. We look forward to sharing your kind feedback with our Geelong and Delivery Teams and hope you enjoy your new sofa. Warm regards, Plush Think Sofas

Excellent service and product

Excellent service from store- helpful and knowledgeable. Excellent quality product- sofa is lovely
Delivery team of Jonathan and Pablo were prompt, courteous and efficient. Many thanks for our beautiful new sofa Plush

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong
1 comment
Hi Joh, thank you for sharing such great feedback on your Plush experience. We are so pleased to hear of the excellent service from our Geelong Showroom to delivery. We will be sure to pass on your kind words and hope you enjoy your beautiful new sofa. Warm regards, Plush Think Sofas

Great service, can't wait for the sofas

I visited Plush in Geelong 6 months ago and fell in love with their style. I received a quote but decided to hold off. I contacted Nick from the store last week after many online visits to check out my preferred sofas. Nick went out of his way to help me again, requote and even advised of up and coming sales so I could save even more on the purchase. He was patient over 4 days of me deliberating, sent me photos, quotes and product infroamtion. I purchased over the phone and could not fault any of the service I recevied. So excited to receive my new sofas!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGeelong
1 comment
Hi Jacquelle, we want to thank you for taking the time to share such wonderful feedback on the service you received from Nick upon your visit to Plush. It is great to hear that you did eventually return for your favorite sofas. Many Thanks! Warm regards, Plush Think Sofas

Excellent service and advice

Great experience buying a new sofa - Nick was very helpful and gave good advice assisting with measurements on our new home plans and with how the sofa i had selected would look. I was provided with information to give to my partner so we could make a decision together with our limited time. Really looking forward to lounging around on our new couch.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong
1 comment
Hi Linda, thank you for sharing your feedback! It is great to hear of Nick's valuable assistance throughout the sofa selection process. We look forward to seeing your stunning sofa on our Instagram page among many other satisfied customers. When sharing your new addition remember to invite us into your home with #myplushstyle. Looking forward to seeing these amazing pictures! Warm regards, Plush Think Sofas

Great products and service

i was very satisfied with the store I was assisted by Nick who was very good. We discussed the various lounge suites until i found one that i really liked then we discussed the fabrics different colours etc. Finally found the one all ordered and ready to go. Great job.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store Locationgeelong
1 comment
Hi Amanda, we really appreciate you leaving your valuable feedback. We are pleased to hear Nick was able to assist throughout the process. Many Thanks! Warm regards, Plush Think Sofas

Great sofa with all trimmings plus delivery

Friendly delivery drop where furniture was assembled and rubbish taken away. Couteous call day before delivery and on the day. Ordering process was easy,manufacture time was as qouted. Fabric sensational and has been scotch guarded. 2 seater Mascot in grey charcoal thick cordaroy

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationGeelong
1 comment
Hi there, thank you for sharing on your wonderful experience with Plush. We are so pleased to read that you have received your new addition which we hope you enjoy. We look forward to sharing your kind feedback with our Geelong and Delivery teams. Warm regards, Plush Think Sofas

Constructive feedback

We've purchased Plush furniture over many years, have daughters who have purchased here also and find the furniture second to none.

However some system processes have let the positive experience down.
We purchased our furniture six months ago to coincide with the completion of our house build. We paid the substantial amount off over this time but had no correspondence to update the balance we owed. We physically visited the store to ensure our money was being deposited into the correct Plush account.
We then set a delivery day (again in store face to face to ensure an outcome) which was a rigid, inflexible and non-negotiable date set in stone a few weeks out.

We believed the delivery date was a week later than it actually was and it was only on a whim the night before that we called and were told the furniture was being delivered later the next day. There was no confirmation phone call or email a few days before to advise our delivery was imminent. We weren't organised and the furniture had to be delivered to an alternative address which we were told was going to cost us an additional $99.

Thankfully, the delivery guys Jonathan and Pablo, made the final process an easy one. Thanks to you guys for your friendly and professional nature on a cold and dark night.

Emailed receipts and advisory phone calls are all we are suggesting to make the entire Plush process (like the delivery) a positive one.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationGeelong
1 comment
Hi Frank, thank you for taking the time to share your constructive feedback. We are disappointed to hear of your impression and have already passed this on to be investigated. For help with our investigation we would greatly appreciate you sending your contact details to contactus@plush.com.au so we can identify you. Warm regards, Plush Think Sofas

Amazing products and service

Lee provided an amazing service and made the whole process of shopping for new couches very easy. Products on offer from Plush were easily the best in terms of style, comfort and quality compared to other stores we visited in the area. They also provide a great delivery and setup service even taking away packaging rubbish that saves you the headache of a trip to the tip or trying to squeeze into your household rubbish bin. You can purchase with peace of mind at Plush due to their change of heart guarantee and product protection. All in all, couldn't be happier to recommend them.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong Plush
1 comment
Hi Liam, thank you for your glowing review on your Plush experience. We are so pleased to read of the amazing service you received both in the Showroom from Lee and upon delivery and that you are now enjoying your brand new Plush Sofa. We will be sure to pass on your kind words. Warm regards, Plush Think Sofas

Uncomfortable in no time

Bought the Zara 4 seater sofa. And the amount of fluffing required is almost a full time job. The feathers are incredibly difficult to spread out no matter how much you bash, flip and rotate the cushions. And as a result the sofa is sagging in the middle, lumpy and unconfortable. Really disappointing as it’s a great size and looks good. Only lasted a month or so before this issue arose.

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush
4 comments
Hi Estrisha, we are disappointed to hear this and apologise for this inconvenience. So that we can have this resolved as soon as possible can you please send your contact details to contactus@plush.com.au. Once your information is received we will be in contact. Warm regards, Plush Think SofasI didn’t bring this issue up any earlier as I expected that it’s just a flaw in the design rather than a fault, I was right. The technician came and assessed and said it’s just what happens to such large cushions and no sofa doesn’t sag unless the cushions are small and hard. He said he would make a report anyway and that if I don’t hear back in 3 months to call again... he said even if they did give us new inserts, we would soon have the same issue again. He told us to keep flipping the cushions as we are already doing. Really disappointing.Hi Estrisha, thank you for your patience whilst we reviewed your case. We have been in contact to resolve this matter and are disappointed to hear that you were uninterested in a second opinion. Warm regards, Plush Think Sofas

Great couch, efficient delivery system

Ordered a Snuggle couch from Plush Sofas Geelong. The whole process was very smooth. Danny & Sid from Demiri Transport delivered it. They were great, communicating an exact arrival time, very respectfully entering the house and setting it up. Couldn’t be happier!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Sofas Geelong
1 comment
Hi Shelley, thank you for sharing on your recent visit to our Plush Geelong Showroom. We are glad to hear that you couldn't be happier with your new Plush Sofa. We look forward to sharing your kind words with our team. Warm regards, Plush Think Sofas

Delivery was perfect, driver was very knowledgeable

The store was set out great and the personal service was very good, lots of couches to chose from and plenty of fabric to choose from, I will definitely shop at plush again

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong
1 comment
Hi Don, thank you for sharing on your wonderful experience with Plush. We are so pleased to read of the great service you received both in the Showroom and upon delivery and that you are now enjoying your brand new Plush Sofa. We will be sure to pass on your kind words. Warm regards, Plush Think Sofas

Brilliant delivery guys

Your delivery guys Danny and Sid from Dimiri Transport were brilliant. Brilliant communication punctial so polite. Just great. Its the second time we've had a delivery from Plush with these guys. Certainly enhances the Plush experience.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong
1 comment
Hi Darryl, thank you for sharing on your recent experience with us. It is a pleasure to hear that once again we have exceeded your expectations. We look forward to passing on your kind words and look forward to your next visit. Enjoy! Warm regards, Plush Think Sofas

Great Plush experience

Returning Plush customers..thank you to Nick at Plush Geelong ... now we are sorted with our new Plush package Love the Style Quality Staff assist and value for great products All sorted thanks to Plush Geelong

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong Corio
1 comment
Hi Ollie, what a pleasure it is to hear from a returning Plush customer! We appreciate your lovely words and feedback on our showrooms ambience. Can't wait for your next visit! Warm regards, Plush Think Sofas

Unreal

Elexcellent service in store. They had heaps of comfy couches to choose from. We fell for the Zara for our first new couch. Delivery was both quick and professinal. Highly recommended.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorth Geelong
1 comment
Hi James, thank you for taking the time to leave your feedback. We are so glad to hear yo have received your sofa which we hope you enjoy. Looking forward to your next visit! Warm regards, Plush Think Sofas

Pleasant purchasing experience!

Choosing a new sofa and chair set was a pleasant and easy experience. On walking into the store , Nick approached us with a friendly and helpful demeanor. Great range and helpful advice provided by Nick. The selection and purchase was quick and easy.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong
1 comment
Hi Bambi, we are so pleased to read of the service you received from Nick at our Plush Geelong Showroom. It is great to hear of his assistance and we are sure he will enjoy reading your kind words. Warm regards, Plush Think Sofas

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Plush Furniture VIC, Geelong
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedSofas
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