Couldnt be happier
We hit on a winner when we walked into Plush. Found exactly the sofa (Malibu) as soon as I walked in the door, and it was on sale, and they held onto it until our reno was finished, and Blake & his colleague delivered it up our steep driveway and assembled it with a smile on their faces. Its a beautiful sofa that is a wonderful feature in our lounge. Instead of checking out all the stores next time, Ill go straight to Plush.
Very happy with my delivery
Love my new sofa. Although the delivery was longer than originally advised they kept me informed. Delivery was amazing, thank you Blake and Jonathan. So nice having a new purchase where I haven't had to dispose of all the rubbish myself. Very relaxing.
Great service and a very good overall experience. Russell M., the sales consultant was very professional and patient. The delivery team of Jonathan and Nicolas were very considering of my time limitations and shown good customer liaising skills. Thank you.
Great customer service from Russell in Geelong. Very patient, helpful and pleasant to deal with on such a busy day. I look forward to getting my furniture, and glad I decided to shop local!
We dropped into plush in Geelong after looking at a specific item at another shop. Maria, the sales consultant, was very helpful with the item we selected, no pressure to decide immediately and helped with the sale over the phone.
- Verified customer
Great service now finally to sit on it
Fantastic customer service experience and the delivery team of Jonathan/Kevin did a brilliant job getting the couches upstairs, unpacked and assembled and then took all the packaging away with them
Not happy. No ETA on couch arrival after 9 weeks!
No ETA on couch arrival.. No contact or updates from the store, promised 7-9weeks arrival, after 9 weeks still no idea where the couch even is let alone will arrive
Repair at home
Robert Sarantoulias made a mutual suiting time, arrived when he said he would, very friendly and polite. He fixed couch as quickly as he could and told me to not hesitate to call if any further issues.
Great customer service
Nick at the Geelong store was fantastic also Jonathan who delivered my new couch and chair was also fantastic. Thankyou.
I was extremely satisfied with the quality of my lounge and chair they are both very nice pieces. Finding exactly what l was looking for was made very easy with how the plush store was set out.
- Verified customer
Good product, great service
Had a good selection of quality products. In store service was very good. Delivery was great, Jonathan and Pablo managed to get the sofa in which was very awkward. Set it up and took all the rubbish with them.
Awesome job on our new couch, thanks to Johnathan and Pablo for the delivery and setting it up legends. Absolutely love the colour and it’s so comfy can’t wait to see it in our new home. Cheers guys
Can’t wait to get my new lounge
Store is set out really good lots to see really great quality I am really excited to be getting it lee serviced me and she was really helpful and not pushy let me know everything I need thank you lee
The reviewer stated that an incentive was offered for this review
great store and great service
the couch we bought is brilliant the 2 guys who delivered and set it up
were also brilliant. They had to take it up to the second storey of our new
home. Jonathon and Pedro did an excellent job, I can't thank them enough.
Excellent service and product
Excellent service from store- helpful and knowledgeable. Excellent quality product- sofa is lovely
Delivery team of Jonathan and Pablo were prompt, courteous and efficient. Many thanks for our beautiful new sofa Plush
Great service, can't wait for the sofas
I visited Plush in Geelong 6 months ago and fell in love with their style. I received a quote but decided to hold off. I contacted Nick from the store last week after many online visits to check out my preferred sofas. Nick went out of his way to help me again, requote and even advised of up and coming sales so I could save even more on the purchase. He was patient over 4 days of me deliberating, sent me photos, quotes and product infroamtion. I purchased over the phone and could not fault any of the service I recevied. So excited to receive my new sofas!
Excellent service and advice
Great experience buying a new sofa - Nick was very helpful and gave good advice assisting with measurements on our new home plans and with how the sofa i had selected would look. I was provided with information to give to my partner so we could make a decision together with our limited time. Really looking forward to lounging around on our new couch.
Great products and service
i was very satisfied with the store I was assisted by Nick who was very good. We discussed the various lounge suites until i found one that i really liked then we discussed the fabrics different colours etc. Finally found the one all ordered and ready to go. Great job.
Great sofa with all trimmings plus delivery
Friendly delivery drop where furniture was assembled and rubbish taken away. Couteous call day before delivery and on the day. Ordering process was easy,manufacture time was as qouted. Fabric sensational and has been scotch guarded. 2 seater Mascot in grey charcoal thick cordaroy
We've purchased Plush furniture over many years, have daughters who have purchased here also and find the furniture second to none.
However some system processes have let the positive experience down.
We purchased our furniture six months ago to coincide with the completion of our house build. We paid the substantial amount off over this time but had no correspondence to update the balance we owed. We physically visited the store to ensure our money was being deposited into the correct Plush account.
We then set a delivery day (again in store...
Amazing products and service
Lee provided an amazing service and made the whole process of shopping for new couches very easy. Products on offer from Plush were easily the best in terms of style, comfort and quality compared to other stores we visited in the area. They also provide a great delivery and setup service even taking away packaging rubbish that saves you the headache of a trip to the tip or trying to squeeze into your household rubbish bin. You can purchase with peace of mind at Plush due to their change of heart guarantee and product protection. All in all, couldn't be happier to recommend them.
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