Great Plush experience
Returning Plush customers..thank you to Nick at Plush Geelong ... now we are sorted with our new Plush package Love the Style Quality Staff assist and value for great products All sorted thanks to Plush Geelong
Elexcellent service in store. They had heaps of comfy couches to choose from. We fell for the Zara for our first new couch. Delivery was both quick and professinal. Highly recommended.
Pleasant purchasing experience!
Choosing a new sofa and chair set was a pleasant and easy experience. On walking into the store , Nick approached us with a friendly and helpful demeanor. Great range and helpful advice provided by Nick. The selection and purchase was quick and easy.
We needed a lounge to suit our new property and Nick was fantastic. The care and attention that we received in regards to product, product care, delivery and payment was brilliant. Thank you for making it an enjoyable experience.
Excellent product, service & delivery.
Would highly recommend.
Kept me updated from timeof purchase through to delivery.
Delivery drivers were so careful & even moved my old furniture for me!
Couches are excellent quality & so comfortable!!
Excellent customer service
Recent purchase and deliver of sofas from Plush Geelong. The staff in store were very helpful, knowledgeable and friendly, Rachael helped us and was happy to liaise very phone/email. Delivery was excellent. Jonathon and Jose were great, super helpful and friendly and helped us out. Would definitely use Plush again.
Love the store in Geelong. Maria was very patient and helpful in such a genuine way.
Our purchase was made so much easier due to her fantastic and pleasant customer service.
Nick- the couch expert
Nick was easy to deal with. Was super patient whilst we measured and gave great advice as to how our living room was going to look. Was also super helpful when choosing colours. If you need a couch Nick is your man!
Great customer service
Russel at Plush Geelong was very knowledgeable about the sofas in store. We purchased
3 x 2 seater Softy Sofa during the 50% sale and we are very happy with the price and quality. Time frame from purchase to delivery was accurate.
Jonathan & Jose who delivered our sofas were very professional, polite, tidy and even took the rubbish away. They ensured the sofa legs and felt were attached and set up correctly.They gave us a time frame of 3 hours and arrived within that time.
Overall a great experience from Plush in Geelong and the delivery service they offered.
Kim & Steve.
Brilliant customer service
Appreciate the excellent customer service both instore when selecting our sofa, right through to keeping us informed on status of our order and contacting us within the time frame they gave us when we placed the order, to arrange delivery. Today we continue to be impressed with Jonathan and Jose when they delivered our sofa. We live on a tricky block and you need to climb up up up and they did it with a smile with no fuss or bother, unwrapped sofa, set it up and removed all the rubbish. Brilliant, most grateful.
Yet to receive my product, but the customer service excellent
I have been searching for some time for a comfortable, affordable lounge. Nick from Waurn Ponds was fantastic with his knowledge and assistance regarding my purchase. I am yet to receive my lounge as it is on order, but very much looking forward to it's delivery.
Very happy with our second purchase from Plush
We purchased a second leather Studio Recliner lounge suite (also in the Elegance range) from Plush in Geelong (for our family room) as we were very happy with the quality of the first one, which we bought 5 years ago for our lounge room.
We were very happy with the service and the big discount that was offered by Russell and Nick.
It was delivered today by Jonathon and Jose from Melbourne. They text me the night before of their approximate arrival time and then they followed this up with a phone call 10 minutes before arrival. They had a diff...
Unbelievable quality, comfort and support and then add the amazing customer service
We have ordered our lounge suite. We had definite ideas on what we wanted and Lee in Geelong was fabulous at pointing us to ones that may suit. We could not speak highly enough of Lee and her knowledge. We loved the comfort and the quality. All good. However....we then discovered it was not going to fit through our doors in the configuration we had chosen - Lee to the rescue. Lee worked out that we could actually do a modular that would give us exactly the same look - and it would fit through our doors!! Cannot wait till we receive our gorgeous new lounge suite - thanks to Lee and Plush Geelong.
Excellent customer service
My wife and I called in to Plush Geelong to look at a couch and occasional chairs which we had viewed online. We were attended to my Nick, who was very helpful and Knowledgeable and went out of his way to bring the chairs over to the couch for comparison and matching purposes. If the quality of the products match the service we received from Nick we will be well pleased. Looking forward to confirmation of the delivery date.
Very very happy
We went to the Geelong store looking for a Snuggle chair and ended up getting a lounge as well, for the price quality and discounts we were offered we couldn’t resist. We were served by Maria who would have to be one of the best store assistance I have had in a long time,extremely helpful gave as space when needed and really new her stuff. Thanks Maria
The reviewer stated that an incentive was offered for this review
Awesome customer service
Maria at the Geelong store was extremely helpful with all aspects of our purchase of the Cooper Modular. We didn’t think it would fit in our space at home so she showed as all the different options of configurations and sizes so we could measure it up properly. We were able find a configuration that worked and just made the order over the phone to save a trip back to store and to also lock in the order on the last day of the extra 5% promotion. Looking forward to delivery day:)
The guys at Geelong were great to deal with and our delivery guys Jonathan and Jose were fantastic! Very happy with the quality of our new couch and the whole experience.
Quality, quality, quality
The experience from walking in the door to sitting on our new couch in our lounge was nothing but first class. The staff at the Geelong store were helpful without being overbearing, allowing us time to work through the options and not pressuring us to make a decision. Jonathan and Jose were then the perfect delivery men, arrived on time, were friendly (and funny), setting everything up and explaining how everything worked before they left. The couch is outstanding, high quality that you can see and feel from the second you sit on your leather couch. May cost a little more, but worth it for the quality.
Fantastic products, great service
Having shopped around Plush’s sofas are incredibly comfortable and the range very broad to suit all tastes. Russell at Plush Geelong was also extremely friendly and helpful. The ability to easily customise designs is fantastic. Couldn’t recommend them more highly.
Thank you Lee and Russell for great customer service and help in processing our order. Really helpful sales staff even when changes needed to be made, which was fantastic. Highly recommend.
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