Had great customer service from Fergus when we bought our Zara lounge suit. However, that is where it ended - we were asked what date we needed the couches by, we told them the 14/09 and they assured us that we would have them by then as it was past the 8-10 weeks of order/wait time and that delivery had been organised for the 14/09. We called on Saturday (14/09) to see what time the delivery was arriving and were told that the couches were not ready, and wouldn’t be ready for another two weeks - meaning that we will now have waited close to 12 weeks for an order that we were assured would only take 8 to 10 weeks at the maximum. No communication from Plush, no apology for stuffing us up and no apology for severely misleading us in the way they have. We are so disappointed, especially for the price we paid. If I had known this was going to be our experience, I would have gone elsewhere and may well in the future. A real shame.
Beautiful furniture, stress free delivery
Our leather lounge suite is absolutely beautiful and we are really happy with the finished product. Our house has a small and narrow front door and hallway, so we were very thankful to have Jonathan and Pablo expertly manoeuvre our three seater and armchairs through. As busy parents we also appreciated how thorough, speedy and personable they were with set up and clean up. Thanks gents!
Great service and quality product
Rachael was extremely knowledgeable and helpful. Product range was great. Options were explained very well. We wanted to put the order on hold for a few days to consider and that was not a problem.
Delivery was on time and Jonathan (delivery guy) was amazing !!
Quality is outstanding and we are thrilled with our purchase.
Good customer service
Went to Plush at Highpoint on Sunday to purchase a new lounges. The customer service we received from Sam was so appreciated. He was very patient and gave us all the information we needed. Very good customer service Thank you Sam
Thanks for the lovely advice Fergus :-)
I am excited to have recently ordered a Cooper Modular in Mondo Nutmeg fabric with Plush furniture and can’t wait for it to arrive, and can already imagine relaxing in comfort on it :-)
Fergus at the Highpoint Maribyrnong store was just lovely. He was the perfect balance of helpful without being too pushy, and I really appreciated his patience.
I would definitely recommend getting his assistance if you are trying to find a couch that is right for you and your space.
Looking forward to relaxing on my new lounges
The team at Plush Highpoint made the experience pleasurable and attention to detail was spot on , Fergus and the team took the time to go over every detail of my order to make sure I was satisfied .
Was a pleasure to deal with and highly recommend Plush to anyone looking for a new sofa / lounge .
Fabulous Customer Service
Racheal was fantastic, extremely attentive and helpful. She listened to what we needed and made appropriate suggestions, her product knowledge was excellent. Thanks for a great shopping experience we are looking forward to our delivery.
AMAZING CUSTOMER SERVICE!!
We purchased our dream couch and the store assistant ANDRINA was perfect. From picking fabric to sitting on numerous lounges we found her to be patient, friendly and informative. A+
Received our new lounge suite this morning and it looks amazing. Jonathan and Pablo did an excellent job of delivering and setting it up! Friendly and helpful staff that we dealt with at Highpoint store.
Thank you Fergus
Shopping for a sofa was a joy thanks to Fergus! He was knowledgeable, patient and friendly. Fergus was attentive and managed to serve multiple customers, making each of us feel like we were important to him. He remembered our names and also the questions we had asked him on a prior visit. His approach showed genuine care. He asked great questions and made sure we understood everything about our purchase from delivery to caring for the leather. We would highly recommend Plush Highpoint!
We were thrilled to find the perfect sofa for our new house , we had looked at some other big name stores too , the thing that made it for us was the exceptional service we received from Sam , he was so helpful , knowledgeable and genuinely friendly , nothing was too much , he knew the product , the process and understood this was a big decision for us , he was respectful and considerate . We will definitely be back
Great Customer Service
After looking around the store we had a idea of the type of lounge we were interested in. Fergus, the store manager approached us to offer his assistance. He was a great help explaining the different options available for each model. He also explained the process and delivery time. He was attentive and very informative.
Joel and Jason delivered our furniture yesterday. They were right on time, were lovely and friendly, and did a great job navigating our steep driveway. Thanks guys for the seamless delivery. We love our new couches!
Lots to choose from
I'd been to Plush early on in my search for the perfect couch but thought I should look around everywhere else before making a decision. Months later I found myself back at Plush because they have the widest variety of good quality leather couches and arm chairs. Also, Fergus at the Highpoint store knows the products and was able to make suggestions to best suit our needs. He wasn't pushy and gave us space to discuss but was there when we needed to ask questions.
Excellent customer service
Really great service from Fergus, helping pick out design and fabric for a couch and chair combination. He even remembered my Mum who was with me (bought her couch years ago!). Would highly recommend
Excellent range and wonderful service - Plush Highpoint
We searched for weeks for the perfect lounge suite...When we arrived at Plush in Highpoint we knew that we would find it there. The store was easy to navigate, and had a huge selection of lounges to sit on; hd an amazing sale on and the staff (Fergus) was the right mix of not too pushy and very professional and informative. We tried and tested many different lounge suites, and Fergus patiently assisted us, pulling out fabric swatches, and providing us with all the information we asked for at hand. He was extremely helpful, and assisted in ensuring we created the right lounge suite to suit our family needs. We cannot wait to get it!
Friendly and courteous service
Thanks to Robert Sarantuvlias from Highpoint excelent and friendly service. Fixed couch quickly and efficiently, knew what he was doing. Fixed at home. He had very good customer service too.
The staff at Highpoint were super helpful in assisting us with choosing the perfect lounge suite. With so many options and styles, they made a difficult task an easy mission!
Excellent service Highpoint and Ballarat stores
We spent a very long time deciding on sofas for two living rooms for a house in the country. Fergus at the Highpoint store was very patient on each occasion, and provided us excellent assistance with navigating styles, fabrics, colours, quality of leather and care packages, and generously allowed us to take larger swatches home for longer than usual due to the distance to the rural property. The staff at the Ballarat store, Zoe and Ahn, were also extremely helpful on separate occasions, and also with organising our delivery. Hopefully our couches will arrive within the promised time frame, and the delivery experience will be equally rewarding.
Love love love our new couch's, Ben the sale person was excellent pleasure doing business with
Store was big and easy to navigate around so much to choose from, the sales person was excellent very informative and really knows his stuff thank's Ben, a great range of quality products, delivery was great very flexible and I was able to assemble my couch quite easily, Extremely happy with my purchase only problem I have is getting the wife and kids out of my spot lol
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