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Plush Furniture VIC, Highpoint

Plush Furniture VIC, Highpoint

4.8 from 192 reviews

So disappointed.

Had great customer service from Fergus when we bought our Zara lounge suit. However, that is where it ended - we were asked what date we needed the couches by, we told them the 14/09 and they assured us that we would have them by then as it was past the 8-10 weeks of order/wait time and that delivery had been organised for the 14/09. We called on Saturday (14/09) to see what time the delivery was arriving and were told that the couches were not ready, and wouldn’t be ready for another two weeks - meaning that we will now have waited close to 12 weeks for an order that we were assured would only take 8 to 10 weeks at the maximum. No communication from Plush, no apology for stuffing us up and no apology for severely misleading us in the way they have. We are so disappointed, especially for the price we paid. If I had known this was going to be our experience, I would have gone elsewhere and may well in the future. A real shame.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaribyrnong.

Beautiful furniture, stress free delivery

Our leather lounge suite is absolutely beautiful and we are really happy with the finished product. Our house has a small and narrow front door and hallway, so we were very thankful to have Jonathan and Pablo expertly manoeuvre our three seater and armchairs through. As busy parents we also appreciated how thorough, speedy and personable they were with set up and clean up. Thanks gents!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHighpoint Plush
1 comment
Hi Magdalena, Thank you for sharing such wonderful feedback on your Plush experience. We look forward to sharing your kind feedback with our Highpoint and Delivery Teams. It is so great to hear that you are now enjoying your stunning new sofa. Warm regards, Plush Think Sofas

Great service and quality product

Rachael was extremely knowledgeable and helpful. Product range was great. Options were explained very well. We wanted to put the order on hold for a few days to consider and that was not a problem.
Delivery was on time and Jonathan (delivery guy) was amazing !!
Quality is outstanding and we are thrilled with our purchase.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHighpoint
1 comment
Hi Peg, thank you for sharing on your wonderful experience with Plush. We are so pleased to read of the great service and quality products you received in our Highpoint Showroom and amazing service upon delivery and that you are now enjoying your brand new Plush Sofa. We will be sure to pass on your kind words. Warm regards, Plush Think Sofas

Good customer service

Went to Plush at Highpoint on Sunday to purchase a new lounges. The customer service we received from Sam was so appreciated. He was very patient and gave us all the information we needed. Very good customer service Thank you Sam

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Seca, it is a pleasure to hear of our customer service at our Plush Highpoint Showroom. We are glad that our lovely Sofa Specialists were able to answer all your queries and that you found the perfect sofa for all your needs. Thank you for taking the time to share your feedback and we look forward to sharing your kind words with the team. Warm regards, Plush think Sofas

Thanks for the lovely advice Fergus :-)

I am excited to have recently ordered a Cooper Modular in Mondo Nutmeg fabric with Plush furniture and can’t wait for it to arrive, and can already imagine relaxing in comfort on it :-)
Fergus at the Highpoint Maribyrnong store was just lovely. He was the perfect balance of helpful without being too pushy, and I really appreciated his patience.
I would definitely recommend getting his assistance if you are trying to find a couch that is right for you and your space.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Highpoint
1 comment
Hi Glenn, thank you for taking the time to share your recommendation. It is a pleasure to hear that you found the perfect fit for your lifestyle. We will be sure to pass on your kind words to the Highpoint Team. Warm regards, Plush Think Sofas

Looking forward to relaxing on my new lounges

The team at Plush Highpoint made the experience pleasurable and attention to detail was spot on , Fergus and the team took the time to go over every detail of my order to make sure I was satisfied .
Was a pleasure to deal with and highly recommend Plush to anyone looking for a new sofa / lounge .

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Highpoint Homemaker Centre
1 comment
Hi Scott, thank you for your high recommendation of our Highpoint Showroom! We are glad to hear that all your sofa needs were met and we hope you can't wait for your stunning new sofas. We look forward to passing on your kind words. Warm regards, Plush Think Sofas

Fabulous Customer Service

Racheal was fantastic, extremely attentive and helpful. She listened to what we needed and made appropriate suggestions, her product knowledge was excellent. Thanks for a great shopping experience we are looking forward to our delivery.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Eve, it is a pleasure to hear of the fabulous customer service you received at our Highpoint Showroom. We are sure our Rachael will enjoy hearing of her fantastic, attentive and helpful service throughout your sofa selection process. Many Thanks! Warm regards, Plush Think Sofas

AMAZING CUSTOMER SERVICE!!

We purchased our dream couch and the store assistant ANDRINA was perfect. From picking fabric to sitting on numerous lounges we found her to be patient, friendly and informative. A+

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHighpoint
1 comment
Hi there, we are so pleased to hear of the amazing customer service from our Highpoint Showroom. We hope you can't wait to receive your stunning new sofa and we look forward to sharing your kind words with the team. Many Thanks! Warm regards, Plush Think Sofas

Great service

Received our new lounge suite this morning and it looks amazing. Jonathan and Pablo did an excellent job of delivering and setting it up! Friendly and helpful staff that we dealt with at Highpoint store.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHighpoint
1 comment
Hi Angie, we are so pleased to hear of the great service from our Plush Highpoint Showroom. We are glad to hear you have received your beautiful new sofa and look forward to passing on your kind words to our teams. Many Thanks! Warm regards, Plush Think Sofas

Thank you Fergus

Shopping for a sofa was a joy thanks to Fergus! He was knowledgeable, patient and friendly. Fergus was attentive and managed to serve multiple customers, making each of us feel like we were important to him. He remembered our names and also the questions we had asked him on a prior visit. His approach showed genuine care. He asked great questions and made sure we understood everything about our purchase from delivery to caring for the leather. We would highly recommend Plush Highpoint!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHighpoint
1 comment
Hi Simone, we are glad to hear of your pleasurable experience at our Highpoint Showroom. It is a pleasure to hear that your needs were valued and even remembered from your previous visit. We appreciate your feedback! Warm regards, Plush Think Sofas

Exceptional service

We were thrilled to find the perfect sofa for our new house , we had looked at some other big name stores too , the thing that made it for us was the exceptional service we received from Sam , he was so helpful , knowledgeable and genuinely friendly , nothing was too much , he knew the product , the process and understood this was a big decision for us , he was respectful and considerate . We will definitely be back

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHighpoint
1 comment
Hi Jenny, thank you for sharing on the exceptional service you received from our Highpoint Showroom. It is wonderful to hear that you found the perfect sofa for your new home which we would love to see featured on our Instagram page. We look forward to being invited into your home with #myplushstyle. Warm regards, Plush Think Sofas

Great Customer Service

After looking around the store we had a idea of the type of lounge we were interested in. Fergus, the store manager approached us to offer his assistance. He was a great help explaining the different options available for each model. He also explained the process and delivery time. He was attentive and very informative.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHighpoint
1 comment
Hi Mark & Leonie, we are so pleased to read of the great customer service you received from Fergus at our Plush Highpoint Showroom. It is great to hear of his assistance and we are sure he will enjoy reading your kind words. Warm regards, Plush Think Sofas

Wonderful Service

Joel and Jason delivered our furniture yesterday. They were right on time, were lovely and friendly, and did a great job navigating our steep driveway. Thanks guys for the seamless delivery. We love our new couches!

1 comment
Hi there, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit. Warm regards, Plush Think Sofas

Lots to choose from

I'd been to Plush early on in my search for the perfect couch but thought I should look around everywhere else before making a decision. Months later I found myself back at Plush because they have the widest variety of good quality leather couches and arm chairs. Also, Fergus at the Highpoint store knows the products and was able to make suggestions to best suit our needs. He wasn't pushy and gave us space to discuss but was there when we needed to ask questions.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHighpoint
1 comment
Hi Betty, thank you for your review! It is great to hear that you are at the end of your sofa selection process and now the proud owner of a stunning Plush Sofa. We look forward to passing on your kind words and hope you enjoy. Warm regards, Plush Think Sofas

Excellent customer service

Really great service from Fergus, helping pick out design and fabric for a couch and chair combination. He even remembered my Mum who was with me (bought her couch years ago!). Would highly recommend

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHighpoint
1 comment
Hi Brittany, thank you for taking the time to share on your visit to our Highpoint Showroom. We are definitely not surprised at his remembrance as all our Plush customers are treasured! Hope you enjoy your newest additions and looking forward to your next visit! Warm regards, Plush Think Sofas

Excellent range and wonderful service - Plush Highpoint

We searched for weeks for the perfect lounge suite...When we arrived at Plush in Highpoint we knew that we would find it there. The store was easy to navigate, and had a huge selection of lounges to sit on; hd an amazing sale on and the staff (Fergus) was the right mix of not too pushy and very professional and informative. We tried and tested many different lounge suites, and Fergus patiently assisted us, pulling out fabric swatches, and providing us with all the information we asked for at hand. He was extremely helpful, and assisted in ensuring we created the right lounge suite to suit our family needs. We cannot wait to get it!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHighpoint
1 comment
Hi Anna, we are so pleased to read of your glowing review of the service you received from Fergus at our Plush Highpoint Showroom. We enjoyed reading your feedback which we look forward to passing on and hope you enjoy your new stunning sofa. Warm regards, Plush Think Sofas

Friendly and courteous service

Thanks to Robert Sarantuvlias from Highpoint excelent and friendly service. Fixed couch quickly and efficiently, knew what he was doing. Fixed at home. He had very good customer service too.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush high point
1 comment
Hi Frank, thank you for taking the time to share your valuable feedback. We are glad to hear of our technicians friendly and courteous service and we hope you enjoy your sofa. Warm regards, Plush Think Sofas

Excellent service

The staff at Highpoint were super helpful in assisting us with choosing the perfect lounge suite. With so many options and styles, they made a difficult task an easy mission!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHighpoint
1 comment
Hi there, thank you for your feedback! We hope you can't wait for your new sofa and we look forward to your next visit. Warm regards, Plush Think Sofas

Excellent service Highpoint and Ballarat stores

We spent a very long time deciding on sofas for two living rooms for a house in the country. Fergus at the Highpoint store was very patient on each occasion, and provided us excellent assistance with navigating styles, fabrics, colours, quality of leather and care packages, and generously allowed us to take larger swatches home for longer than usual due to the distance to the rural property. The staff at the Ballarat store, Zoe and Ahn, were also extremely helpful on separate occasions, and also with organising our delivery. Hopefully our couches will arrive within the promised time frame, and the delivery experience will be equally rewarding.

Customer Service
Store LocationHighpoint and Ballarat
1 comment
Hi Lauren, thank you for taking the time to share on your excellent experience. It is such a pleasure to hear that you received the same consistent service from both our Plush Highpoint and Ballarat Showrooms. Your sofa is being made-to-order in the cover and configuration of your choice for your lifestyle and our many satisfied customer will tell you it is well worth the wait. Warm regards, Plush Think Sofas

Love love love our new couch's, Ben the sale person was excellent pleasure doing business with

Store was big and easy to navigate around so much to choose from, the sales person was excellent very informative and really knows his stuff thank's Ben, a great range of quality products, delivery was great very flexible and I was able to assemble my couch quite easily, Extremely happy with my purchase only problem I have is getting the wife and kids out of my spot lol

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHighpoint
1 comment
Hi Marv, that's the best problem to have with the new family sofa! Thank you for taking the time to share on your experience we are so happy to hear that you love love love your newest addition. We look forward to your next visit! Warm regards, Plush Think Sofas

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Plush Furniture VIC, Highpoint
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedSofas
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