Great Customer Service
We visited Plush Highpoint a few times trying to decide on couches for our new house. Couches are a big decision as they can make or break a space. We received assistance from Fergus who was really knowledgable and helpful. He provided insight into the different designs, materials and pricing and was really patient while we decided what type of couch we were looking for. Each time we visited, he made sure to follow up with us and remembered who we were, a nice personal touch. We ended up buying two couches and the service was excellent! Thanks for all your help Fergus @ Highpoint!
Fergus had so much product knowledge, advice and guidance for our purchase, delivery options, and aftercare requirements when purchasing our new sofa. Couldn't be happier, i would highly recommend to friends and family, and will shop here again for future needs when moving into our new house.
Andrina was very professional and friendly. She was very patient as she took me through the selection process for my sofa. Great selection of sofas and with Andrina’s great help; I found what I was looking for and bought it!!
Wonderful, professional experience. Shop here!
We walked into the store just to browse and ended up having the best shopping experience. The store had numerous options and styles in a wide range of fabrics. Andrina assisted us, she was wonderful, knowledgeable and very supportive. She helped me design my perfect couch and now I'm counting down the days until it arrives! I definitely recommend shopping here.
Fergus was an absolute pleasure to deal with at Highpoint Plush. Every question was answered, suggestions were made to help finalise our decision and we walked out after purchasing our new sofa happy and excited. Thank you
Was very pleased to purchase a couch with the help of Fergus from the Plush Highpoint store in VIC. Very friendly and super helpful in regards to fabrics & pricing. Thanks!!
Clean and easy.
Fergus and the other staff were helpful and presented and clean and easy to navigate store and shopping experience.
We are looking forward to our delivery in a few months!
We had a wonderful experience with plush. In store, we were served by Samuel who gave us a lot of his time and went above and beyond to ensure we would have our couch before Christmas. Thank you Samuel! And our delivery guys today, John and Jerry, were both lovely, friendly guys who did a very quick and neat job. The whole experience with Plush for us was great!
Great customer experience
Joanne was great to engage with at the Highpoint store. She let us explore on our own and only approached when she saw that we needed help. We didn't feel rushed, pressured or watched which was awesome!
Extremely disappointed with post sales customer care. I wouldn't touch these guys with a 10ft barge pole
My "Softy" sofa is suffering from massive sag into the middle, and massive breakdown in the performance of the cushioning. It is beyond a joke, and yet they refuse to do anything about it, despite a 10 year piece of mind warranty.
Excellent customer service by Highpoint Plush store. Fergus and Joanne are great!!! I would definitely recommend to all of my friends and family to visit this store and to check it.
Customer Service Excellence
Joanne Slowik assisted myself and my partner through a purchase for a new sofa - having gone store wide tooshie testing what Plush had to offer, she swiftly moved in and was able to provide a great insight to the brand that we were looking at. Comparisons in the ranges, explaining the aftercare & warranty - we were only too happy to sign on the dotted line.
Looking forward to returning & taking delivery. Thank you.
The best service. Andrina was friendly, knowledgeable and very prompt with sales service. She made my choice of sofa less difficult with her helpful advise. I wouldn't hesitate to recommend her to friends.
Excellent Customer Service - 5 star!
Met with Andrina to explain all about the Citti range sofa. We were super excited to see the sofa in real form as we had our eye on it from your website. It was great to have had Andrina show us and explain all options of the Citti range. She was most helpful, understanding to our needs. Explained the differences with leather options and colour range. We were most happy to sign on the dotted line and purchase 2 x 3 seater Citti range sofas. Andrina also explained the aftercare to leather as well as the Plush shield leather care warranty. Thanks Andrina you are truely a superstar and I hope your get recognition for your outstanding work. Well done !
Excellent customer service
We recently purchased two sofa beds and we were served by Fergus. He is very respectful, polite and helpful. Fergus is a gentleman and very knowledgeable about plush products. He outlined our options and helped us to come up with the best products for our family needs.
We have only just ordered our couch , so we haven't received it yet, however we were very happy with the assistance provided by Fergus. He was very helpful and took the time to help us make the right decision. He was a pleasure to deal with and we highly recommend him!
You hear stories like I waited all day and they didn't arrive. Plush have been professional at every turn. Recieved a confirmation sms the day b4 then in the morning another to say they would be there in 30 mins. And they were Joel & Jason were quick, timely and helpful. Highly recommend.
Had great customer service from Fergus when we bought our Zara lounge suit. However, that is where it ended - we were asked what date we needed the couches by, we told them the 14/09 and they assured us that we would have them by then as it was past the 8-10 weeks of order/wait time and that delivery had been organised for the 14/09. We called on Saturday (14/09) to see what time the delivery was arriving and were told that the couches were not ready, and wouldn’t be ready for another two weeks - meaning that we will now have waited close to 12...weeks for an order that we were assured would only take 8 to 10 weeks at the maximum. No communication from Plush, no apology for stuffing us up and no apology for severely misleading us in the way they have. We are so disappointed, especially for the price we paid. If I had known this was going to be our experience, I would have gone elsewhere and may well in the future. A real shame.
Beautiful furniture, stress free delivery
Our leather lounge suite is absolutely beautiful and we are really happy with the finished product. Our house has a small and narrow front door and hallway, so we were very thankful to have Jonathan and Pablo expertly manoeuvre our three seater and armchairs through. As busy parents we also appreciated how thorough, speedy and personable they were with set up and clean up. Thanks gents!
Great service and quality product
Rachael was extremely knowledgeable and helpful. Product range was great. Options were explained very well. We wanted to put the order on hold for a few days to consider and that was not a problem.
Delivery was on time and Jonathan (delivery guy) was amazing !!
Quality is outstanding and we are thrilled with our purchase.
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