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Plush Furniture VIC, Highpoint

Plush Furniture VIC, Highpoint

4.7 from 204 reviews

Reviews

(182)
(11)
(0)
(3)
(8)
  • Incentivised Review Yes (0%) · No (100%)
  • Product Quality
    4.8 (27)
  • Return Claim MadeYes (1) · No (36)
  • Warranty Claim MadeYes (2) · No (36)
  • Product Appearance As advertised (80%) · Not as advertised (20%)
  • Customer Service
    4.8 (37)

Super helpful

published

Was very pleased to purchase a couch with the help of Fergus from the Plush Highpoint store in VIC. Very friendly and super helpful in regards to fabrics & pricing. Thanks!!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Clean and easy.

published

Fergus and the other staff were helpful and presented and clean and easy to navigate store and shopping experience.
We are looking forward to our delivery in a few months!

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Michael, we are gad to hear of Fergus and the Highpoint Team's great service. We are also looking forward to your delivery and are sure you will love your stunning new sofa. Many Thanks!
Warm regards,
Plush Think Sofas

Awesome!

published

We had a wonderful experience with plush. In store, we were served by Samuel who gave us a lot of his time and went above and beyond to ensure we would have our couch before Christmas. Thank you Samuel! And our delivery guys today, John and Jerry, were both lovely, friendly guys who did a very quick and neat job. The whole experience with Plush for us was great!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHighpoint
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great customer experience

published

Joanne was great to engage with at the Highpoint store. She let us explore on our own and only approached when she saw that we needed help. We didn't feel rushed, pressured or watched which was awesome!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Ryan

RyanGreater Melbourne (Inner), VIC

Extremely disappointed with post sales customer care. I wouldn't touch these guys with a 10ft barge pole

published

My "Softy" sofa is suffering from massive sag into the middle, and massive breakdown in the performance of the cushioning. It is beyond a joke, and yet they refuse to do anything about it, despite a 10 year piece of mind warranty.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationHighpoint
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Ryan,
We are sorry to hear of the issues you are experiencing with your Softy sofa and would like to look into the matter. Could you please forward your contact details to contactus@plush.com.au
Warm regards,
Plush Think Sofas


Great service

published

Excellent customer service by Highpoint Plush store. Fergus and Joanne are great!!! I would definitely recommend to all of my friends and family to visit this store and to check it.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Lav, Thank you for sharing such wonderful feedback on your Plush experience. We look forward to sharing your kind feedback with Fergus and Joanne. Hope you enjoy your stunning new sofa!
Warm regards,
Plush Think Sofas


Customer Service Excellence

published

Joanne Slowik assisted myself and my partner through a purchase for a new sofa - having gone store wide tooshie testing what Plush had to offer, she swiftly moved in and was able to provide a great insight to the brand that we were looking at. Comparisons in the ranges, explaining the aftercare & warranty - we were only too happy to sign on the dotted line.

Looking forward to returning & taking delivery. Thank you.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Catriona, Welcome to the Plush Family! We are glad you took the time to find the perfect fit from over 100,000 combinations and that you are looking forward to delivery. Hope you enjoy!
Warm regards,
Plush Think Sofas


Helpful staff.

published

The best service. Andrina was friendly, knowledgeable and very prompt with sales service. She made my choice of sofa less difficult with her helpful advise. I wouldn't hesitate to recommend her to friends.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHighpoint
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Kathryn, we are so pleased to hear that you received excellent service from Andrina. We will pass your appreciation onto the team. Thanks for recommending us!
Warm regards,
Plush Think Sofas

gina

ginaGreater Melbourne (Outer), VIC

  • 5 reviews
  • 2 likes

Excellent Customer Service - 5 star!

published

Met with Andrina to explain all about the Citti range sofa. We were super excited to see the sofa in real form as we had our eye on it from your website. It was great to have had Andrina show us and explain all options of the Citti range. She was most helpful, understanding to our needs. Explained the differences with leather options and colour range. We were most happy to sign on the dotted line and purchase 2 x 3 seater Citti range sofas. Andrina also explained the aftercare to leather as well as the Plush shield leather care warranty. Thanks Andrina you are truely a superstar and I hope your get recognition for your outstanding work. Well done !

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHigh Point
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Liz Bell

Liz BellGreater Melbourne (Metropolitan), VIC

Excellent customer service

published

We recently purchased two sofa beds and we were served by Fergus. He is very respectful, polite and helpful. Fergus is a gentleman and very knowledgeable about plush products. He outlined our options and helped us to come up with the best products for our family needs.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaribyrnong Plush
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Liz, thank you for sharing on your excellent experience with Fergus. We will pass your appreciation onto him. Enjoy your sofa!
Warm regards,
Plush Think Sofas


Laura Altona

Laura AltonaVictoria

Excellent Service

published

We have only just ordered our couch , so we haven't received it yet, however we were very happy with the assistance provided by Fergus. He was very helpful and took the time to help us make the right decision. He was a pleasure to deal with and we highly recommend him!

Customer Service
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Laura, we are so pleased to read of the excellent service you received from Fergus at our Plush Highpoint Showroom. It is great to hear of his assistance and we are sure he will enjoy reading your kind words.
Warm regards,
Plush Think Sofas


Marina

MarinaGreater Melbourne (Inner), VIC

Hassle free

published

You hear stories like I waited all day and they didn't arrive. Plush have been professional at every turn. Recieved a confirmation sms the day b4 then in the morning another to say they would be there in 30 mins. And they were Joel & Jason were quick, timely and helpful. Highly recommend.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHighpoint, Victoria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Marina, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit.
Warm regards,
Plush Think Sofas


Dan.

Dan.Greater Melbourne (Inner), VIC

So disappointed.

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaribyrnong.
See all answers
5 comments
Plush Furniture
Plush Sofas A.Plush Furniture
Dan.
Dan.
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Dan, we have triple checked and unfortunately have not received your email thus far. If you could kindly submit your details below or privately so we can resolve this asap.
Warm regards,
Plush Think Sofas


Beautiful furniture, stress free delivery

published

Our leather lounge suite is absolutely beautiful and we are really happy with the finished product. Our house has a small and narrow front door and hallway, so we were very thankful to have Jonathan and Pablo expertly manoeuvre our three seater and armchairs through. As busy parents we also appreciated how thorough, speedy and personable they were with set up and clean up. Thanks gents!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHighpoint Plush
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Peg Quinn

Peg QuinnSouthwest, VIC

Great service and quality product

published

Rachael was extremely knowledgeable and helpful. Product range was great. Options were explained very well. We wanted to put the order on hold for a few days to consider and that was not a problem.
Delivery was on time and Jonathan (delivery guy) was amazing !!
Quality is outstanding and we are thrilled with our purchase.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHighpoint
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Seca

SecaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Good customer service

published

Went to Plush at Highpoint on Sunday to purchase a new lounges. The customer service we received from Sam was so appreciated. He was very patient and gave us all the information we needed. Very good customer service Thank you Sam

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Glenn Dietze

Glenn DietzeGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Thanks for the lovely advice Fergus :-)

published

I am excited to have recently ordered a Cooper Modular in Mondo Nutmeg fabric with Plush furniture and can’t wait for it to arrive, and can already imagine relaxing in comfort on it :-)
Fergus at the Highpoint Maribyrnong store was just lovely. He was the perfect balance of helpful without being too pushy, and I really appreciated his patience.
I would definitely recommend getting his assistance if you are trying to find a couch that is right for you and your space.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Highpoint
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Glenn, thank you for taking the time to share your recommendation. It is a pleasure to hear that you found the perfect fit for your lifestyle. We will be sure to pass on your kind words to the Highpoint Team.
Warm regards,
Plush Think Sofas


Scott F.

Scott F.Greater Melbourne (Inner), VIC

Looking forward to relaxing on my new lounges

published

The team at Plush Highpoint made the experience pleasurable and attention to detail was spot on , Fergus and the team took the time to go over every detail of my order to make sure I was satisfied .
Was a pleasure to deal with and highly recommend Plush to anyone looking for a new sofa / lounge .

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Highpoint Homemaker Centre
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Fabulous Customer Service

published

Racheal was fantastic, extremely attentive and helpful. She listened to what we needed and made appropriate suggestions, her product knowledge was excellent. Thanks for a great shopping experience we are looking forward to our delivery.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Heartsx3

Heartsx3Greater Melbourne (Metropolitan), VIC

  • 2 reviews

AMAZING CUSTOMER SERVICE!!

published

We purchased our dream couch and the store assistant ANDRINA was perfect. From picking fabric to sitting on numerous lounges we found her to be patient, friendly and informative. A+

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHighpoint
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

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