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Plush Furniture VIC, Knox

Plush Furniture VIC, Knox

4.8 from 178 reviews

Reviews

(162)
(7)
(1)
(3)
(5)
  • Product Quality
    4.9 (49)
  • Return Claim MadeYes (0) · No (60)
  • Warranty Claim MadeYes (0) · No (60)
  • Product Appearance As advertised (78%) · Not as advertised (22%)
  • Customer Service
    5.0 (56)


Shayla A.

Shayla A.

  • 2 reviews

In love!

published

Great help choosing the perfect couch fit for our living room and then amazing delivery by Joel and Jason who assembled the couch fast with no mess left behind! Thanks

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKnox plush
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Heather

HeatherVictoria

Great service and so helpful

published

We were so happy with Mel at Plush Knox showed us all the Lounge Suites in our range that we were interested in so helpful and explained in detail all the different functions and the different leathers availabe to us . She was happy to spend as much time as we needed to decide what to buy would recommend Plush at Knox and specially Mel for her excellent service and efficiency with the whole process would defiantly go there again for further purchases. Thanks Mel for all your service and help.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKnox
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Couch

published

Great experience in store, and on phone re: delivery details, and with team on delivery day. Price was good and end product is great. Thanks to David at Plush Knox

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Knox
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great Service

published

Great range of products in the showroom, once we decided on the snuggle chair, David was a delight to deal with, very helpful guiding us through material choices. Chair arrived while we were O/S, David was able to arrange a time that we could do a pick up after we returned cheers David

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKnox
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Margaret

MargaretGreater Melbourne (Outer), VIC

Perfect place to purchase a couch.

published

Before I had entered the showroom I had already spent time on line researching couches.
I had looked at several different suppliers.
I decided to go into the store to look at one of my preferred couches.
While there I decided not to go further and purchase my sofa from Knox Plush.
The customer service was fantastic and Melissa was extremely helpful.
I felt comfortable in the place and I was able to spend time sitting on the couch I wished to purchase.
After consulting with my family I returned several days later and purchased the couch.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKnox Plush
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Happy Shoppers

published

We were looked after by the lovely Melissa at Knox who guided us through the selection & purchase of our lovely couches with ease and professionalism. The zipMoney option is a wonderful bonus. Looking forward to years of comfort !

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKnox
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Liz

LizGreater Melbourne (Outer), VIC

  • 2 reviews

Awful

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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2 comments
Plush Furniture
Plush Sofas A.Plush Furniture
Plush Furniture
Plush Sofas A.Plush Furniture

Happy Shoppers

Happy ShoppersGreater Melbourne (Outer), VIC

Great service provided to us from Plush at Knox City.

published

We have just recently purchased a new lounge suite from Plush at Knox City. We were served by David who allowed us the time to browse around and work out what we actually needed. His assistance from then on was very insightful, helpful and genuine. David made our purchase a very easy process from start to finish and we would not hesitate in recommending him to help you out at Plush Knox City........

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Knox City
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great customer service

published

Great customer service. Made the process easy and like how you can customise the couch to suit your needs. The 48 months interest free offer was easy and quick to apply.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Rhonda

RhondaGreater Melbourne (Outer), VIC

  • 3 reviews

Three beautiful sofas

published

After researching and visiting different stores within the South Eastern Suburbs Melbourne, our last stop was plush Wantirna South where we found the quality of their furniture is at a very high standard with a 10 year guarantee on all parts, stitching, leather or fabrics. Spoke to Jodie.W who was very friendly and helpful she gave us a lot of good advice on different sofas we were looking at.
I'm happy to say that we purchased our sofas at very good discount they also threw in the complete leather care kit as an extra I wouldn't hesitate to recommend plush Wantirna South to everyone for their great discount and friendly service

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush Wantirna South Victoria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review


Excellent and genuine service!

published

David helped guide our purchase and presented our options clearly. We didn't feel pressured at all and are very happy with the choice we made. David gave us a great price and was very friendly. Highly recommended. :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKnox
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Found our Sofa!

published

David from Knox store was very helpful and informative on all of the products in the store. We found a great couch, and appreciate all of the benefits the store offers. We also live in Canberra, and we were able to shop in Knox, Victoria and have it delivered for free to our home in Canberra. Very very satisfied. Thank you, David!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKnox, Victoria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review


Purchasing two recliners.

published

David was very helpful for us to make a decision and explained the differences with the leather. Store layout was very good, good display of what we were looking at.

Best regards,
Mario

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKnox
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent service

published

My husband and I had already been to another Plush store but wanted to reinspect our choice to confirm it was right for us. Upon arrival, David was busy with other customer but acknowledged us never the less. Once alone, he gave us the time and space to discuss matter ourselves before approaching. He was friendly, easy going and extremely knowledgeable about the product. He assisted us in making our final decision without applying undue pressure. At checkout he even awarded the commission to the sales person at the previous store.
The whole process from entering the store to payment was easy, natural and informative.
Thank you David

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Mick

MickGreater Melbourne (Outer), VIC

Love my couch

published

David Williams was super helpful and was able to do us a great deal that was very attractive. My wife and I both love our new Austin couch. I would certainly recommended this store to my friends.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKnox City Vic
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Mick, Welcome to the Plush Family! Lovely to hear you are looking forward to receiving your stunning new sofa and will be sure to pass on your kind words to the team.
Warm regards,
Plush Think Sofas

Excellent service and great show room

published

Store was well set out. Good deals on the day. Great service from David. Bought a great sofa set ex-display for a good value price and some other new products too.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKnox
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Karenm

Karenm

  • 2 reviews

Great service and advice

published

David was a huge help in us selecting a sofa. No pressure in purchasing just great assistance in choosing the right sofa for our needs. He provided practical advice on the layout of the sofa. Great customer service.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKnox
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Dale C.

Dale C.Greater Melbourne (Outer), VIC

Super helpful staff

published

David was really friendly and helpful. He had expert advice and really wanted the best for us. We bought an amazing couch for our new home and can't wait to enjoy it. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKnox
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Dale, Thank you for the kind feedback! Wonderful to hear of David's invaluable assistance and that you found the perfect sofa for your new home.
Warm regards,
Plush Think Sofas


Cass and Tom

Cass and TomGreater Melbourne (Outer), VIC

First Class Customer Service!

published

A massive thank you to David from Knox Plush for providing us with exceptional customer service yesterday afternoon to assist us with the purchase of our perfect couch! David went above and beyond asking several questions and providing with loads of information to ensure the couch would be perfectly suited to us. I couldn't recommend David more highly! Thank you again!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKnox
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Cass and Tom, Thank you for your wonderful feedback on our Plush Knox showroom. We are so pleased to hear of the service you received from David and look forward to passing on your kind words.
Warm regards,
Plush Think Sofas


Awesome Service!

published

David was very knowledgeable and helpful, we were able to agree on the final price, which made the whole process very smooth and quick.

Customer service was great and is highly recommended.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPlush Knox
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Linh, we are so pleased to hear that you received awesome service from David. We will pass your appreciation onto him. Thanks for recommending us!
Warm regards,
Plush Think Sofas


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