Non Existent Customer Service
Service from Salesperson Mel on the day of purchase from the Knox Store was great. After I purchased the service from the store manager David was pretty much non existent.
I enquired about the price promise offer and after receiving a revised quote I disagreed with, sent an email and never received a response. Resent another one a week later with no response.
Received a phone call from David a few weeks later saying the couches were ready. Informed him I hadn’t received a reply and he said he could not find any emails and I resent again - n...ever received a reply! Three weeks later received a call from head office saying the couches are ready, informed staff member of situation and requested phone call from anyone in management except David. Received a phone call from David who said “what price are you expecting to pay”. As I had already sent him the info 3 times I was not willing to send it to him and again requested a phone call from someone else.
really great service and delivery
stores are easy to allocate. very happy with all the service. Sofa is great and feels comfortable
they took all the rubbish with them which is the best. Great customer service
Fabulous knowledge , and service Also great after sales service
Store was nicely set out easy to move around and look at the great range available.
Extremely satisfied with my purchase which were brought to replace Plush 2 seater and 3 seater sofas that I had used for previous 22 years. David Williams was fantastic with his information regarding various models and colors available. Follow up re delivery etc was also great.
Love our Snuggle Chair
The smaller Snuggle Chair is perfect for me and my wife! We are so comfortable.
Jodie was great in helping us customise the fabrics to our liking. Delivery process was really smooth too considering COVID restrictions.
We use the chair every day!
We were very happy with the service provided by David at Plush Knox. We have very little space in our home available for a sofa and we needed something very specific. David was not only very knowledgeable about the products, but he spent time with us, patiently answered our millions of questions, and was very friendly throughout. Having said that, it was 5 minutes before closing time but that didn't matter to him at all. Overall, I knew very quickly I wanted to buy a sofa from the store; it's funny what genuine customer service can do when making purchasing choices.
Impressive knowledge and great customer service!
I was very impressed with the level of service and attention we received from David w at the knox store. He provided ideas for us and explained the relevant points in choosing the correct sofa. We purchased ad a result of his knowledge and understanding. Thanks again David.Cheers Mark
Excellent experience buying a sofa
Exceptional service when buying a sofa through the team at Knox. David Williams made sure we were buying what we wanted and really made the whole experience exceptional. So many things to consider when buying a new sofa but we were prompted to consider things we hadn’t previously and so glad we did.
We are still awaiting our new couch, however the service was fantastic that was provided to us from the store.
We were very satisfied with the service of the store. Can't wait to receive our new lounge suite. Navigating the store was easy and the girls were very helpful. Thank ever so much. Look I forward to our delivery.
Very Helpful Customer Service
Went into Plush store at Knox knowing what I had in mind I was hoping to find. David Williams helped me decide on style/ fabric choice with ease and was extremely happy with my final decision. Felt I could ask David any question without feeling silly. Thanks for the helpful advice and cannot wait for our couch and chair to be delivered.
I recently visited the Knox store and David Williams helped me pick out a new Snuggle Swivel Chair. He was very helpful and gave me lots of advice. I felt like I could take my time to choose what I needed. Thanks David!
Great service received form Melissa at the knox store. The store was easy to navigate and extremely clean given the current circumstances. Will definitely return when I need another couch.
Great help choosing the perfect couch fit for our living room and then amazing delivery by Joel and Jason who assembled the couch fast with no mess left behind! Thanks
Great experience in store, and on phone re: delivery details, and with team on delivery day. Price was good and end product is great. Thanks to David at Plush Knox
Great range of products in the showroom, once we decided on the snuggle chair, David was a delight to deal with, very helpful guiding us through material choices. Chair arrived while we were O/S, David was able to arrange a time that we could do a pick up after we returned cheers David
Perfect place to purchase a couch.
Before I had entered the showroom I had already spent time on line researching couches.
I had looked at several different suppliers.
I decided to go into the store to look at one of my preferred couches.
While there I decided not to go further and purchase my sofa from Knox Plush.
The customer service was fantastic and Melissa was extremely helpful.
I felt comfortable in the place and I was able to spend time sitting on the couch I wished to purchase.
After consulting with my family I returned several days later and purchased the couch.
We were looked after by the lovely Melissa at Knox who guided us through the selection & purchase of our lovely couches with ease and professionalism. The zipMoney option is a wonderful bonus. Looking forward to years of comfort !
I personally think Plush furniture is overrated. When you see the 50% off sale price you really think you are getting a bargain but Plush furniture is not worth the full price advertised. A 10 year guarantee is advertised but I have leather couches with almost no colour left on them. The colour was wearing off after a very short time. My daughter and best friend also bought couches around the same time as me my friend’s couch was replaced and my daughter offered a replacement due to the material balling and going out of shape. The quality is ex...tremely disappointing would not consider buying from Plush again. The only good point is the comfort of the couches. I have to cover my leather couches with throws to hide the fact that the colour has worn off them.
Great service provided to us from Plush at Knox City.
We have just recently purchased a new lounge suite from Plush at Knox City. We were served by David who allowed us the time to browse around and work out what we actually needed. His assistance from then on was very insightful, helpful and genuine. David made our purchase a very easy process from start to finish and we would not hesitate in recommending him to help you out at Plush Knox City........
Excellent and genuine service!
David helped guide our purchase and presented our options clearly. We didn't feel pressured at all and are very happy with the choice we made. David gave us a great price and was very friendly. Highly recommended. :)
Found our Sofa!
David from Knox store was very helpful and informative on all of the products in the store. We found a great couch, and appreciate all of the benefits the store offers. We also live in Canberra, and we were able to shop in Knox, Victoria and have it delivered for free to our home in Canberra. Very very satisfied. Thank you, David!
The reviewer stated that an incentive was offered for this review
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